Adjusting volume for incoming calls - not the ringer

Just got a new 4S and although the "sounds" ringer is turned all the way up, I cannot hear people when they speak.  Is there a separate setting for incoming sound?

Hello,
I would love to help you with this issue.
To change the volume of your caller's voice all you need to do is, when in a call, press the volume buttons. The top one to make it louder the bottom one to make it softer.
I hope this helps!
Regards,
Jake

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    Hello,
    I would love to help you with this issue.
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    Regards,
    Jake

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    http://support.apple.com/kb/TS2802
    If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
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