Admin Console 9.3.1.3

Hi,
I am facing a strange issue lately with EAS console via Web launcher. It has been working fine before and nothing has changed in the env. The Console freezes immediately after the first activity (any activity, like editing Sub variables or opening Outline, expanding Essbase servers etc) on the first session of the first user, after restarting the Web app server and/or Hyperion modules restart. It allows me to so only one activity per restart.
Essbase and planning are up, as I can access the data via Planning forms & Excel add-in and I can also run MAXL scripts.
I have tested this a number of times, it freezes after the first activity after the restart
Did anyone experience similar issue before?
Checked all start-up logs, all modules are successfully up.
I would also like to try with a local install of EAS console. Is there any place I can download 9.3.1.3 Admin console install files? I have a 9.3.1 client, which cannot connect to 9.3.1.3 server because of version incompatibility.
Greatly appreciate your thoughts. Thank You.
Thanks,
Ethan.

Hi Ethan,
This issue may be related to Java version. The EAS web launcher uses Java/JRE from the system that your trying the URL.
Whats the version of JRE on the system? Is it supported for 9.3.1 ?  (Are you sure the JRE has not been upgraded by chance?)
Alternatively, if you want to download installers for 9.3.1, you will have to create Media SR from Oracle Support.
Can check this on MOS : Requesting Physical Shipment or Download URL for Software Media (Doc ID 1071023.1)
Thanks,
Santy.

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