ADMIN not working as wifi password HELP

I cannot get the mifi page to accept any password.  I've tried "admin" the password on the back and several passwords I typically use. None of them are working. My husband somehow unsecured my mifi over Christmas and we ended up with a $480 wireless bill! I've got to get this connection secure again. Telephone support at Verizon just said "well, i don't know  then" Someone please help!

Hello jgthomas,
I want to make sure that you can configure your Mi-Fi device in the way that is most convenient for you!  Thank you very much SuzyQ and jimfitzgerald for the excellent responses.  To piggy back off of Jim, the best way to regain access to the Wi-Fi Admin page would be a factory or hard reset.  This will also set your device back to the original security settings to protect your device from unauthorized Hotspot access.  Here is a link to a search within our support site with a list of our Mi-Fi devices hard reset instructions.
http://search.verizonwireless.com/?market=53520&q=Mifi+hard+reset&p=null&ss=null&b2eFlag=N
Once the device has been reset "admin" will be the default password.  Please let me know if I can provide additional assistance with your device.  I would be happy to help further.
Thank You,
YaleK_VZW
Follow us on Twitter @VZWsupport

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