Admin says wrong OS of client and can't connect

ARD will not connect to 2 of my macs, I have read lots of posts , checked out the manuel, reinstalled the clients software, checked the sharing preferences... nothing
One mac is a Titanium PB running 10.4.11 connected using Ethernet. The admin says 'Access Denied', OS version- 10.3.9. and when i try to control it it say authentication failed!
The other is an Imac G4, 10.4.11, using airport. The name of the computer comes up as the IP address and no other information!
How do I get around these issues

Problem solved! It was a Japanese language problem. FYI: If you have Japanese and English on your computer you need to manually choose the American flag in the menu bar and choose English. The English printer driver won't accept Romaji inputs the number fields in the print menu. Whew! Also, the other issue: the printer manual said that I cannot check ink levels when using Airport(Airmac). I have to connect the printer directly to the computer(perhaps with the firewire cable.) Taihen. Demo, daijiyoubudesu. (Pain in the ...., but I can deal with it.

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