Administra​tor password forgotten
wanted to secure printer to the outside world but needed administrator name and password ? forgot them.
two questions how to restore password and name
and how to secure printer
Hello @jdw2,
Welcome to the HP Support Forums!
I would like to assist you today with resetting the Administrator Name and Password on your HP Officejet Pro 8620 e-All-in-One Printer. Because the Administrator Name and Password are programmed into the printer once configured, you must perform a programming reset on your machine to eliminate the password from the printer. This programming reset will reset all settings on your printer back to their factory default out of box state. Therefore, should you utilize the wireless, ePrint or Apps on your printer these will need to be reconfigured once the reset is complete.
I am going to send you a Private Message with the instructions on how to perform the Semi-Full Programming Reset on your printer. Please refer to your Private Messages for further instruction.
In terms of securing your printer, if you use this printer in an office environment and do not with to have others using the machine you can block the Copy and Fax features from being used on the front panel of your printer. You can also block others from accessing the menu options on the front panel as well. If anyone wants to utilize the front panel menu, Copy or Fax features than they will be prompted to enter the Administrator Name and Password on the printer.
For printing, if your printer is wireless it will be accessible to those that are connected to the same network that you are connected to. Therefore, if you are in an office environment where everyone is connected to the same network, a user on that network can simply go to 'Add a Printer' and install your network printer for printing ability. There is no way to block this feature. The only way to secure your printer would be to install it on a secure network that nobody has the password to or use the printer through a direct USB Cable connection. If you use the printer in a home environment, then if your printer is networked, only those that know your Wireless Network password will be able to connect to your printer for printing ability.
Because this is a consumer level printer the Administrator options for monitoring and locking features of the product are limited. You would be able to lock and monitor a commerical grade product.
Please let me know if the reset resolve the Administrator Password and Name issue. I look forward to hearing from you!
X-23
I work on behalf of HP
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