Administrative installing error
Ok for the past week I've been trying to upgrade or uninstall adobe air. I'm running on a windows vista SP2 32-bit. The error I receive when I try to upgrade,uninstall or install is "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." I've tried everything from trying to install throught the command prompt in administrative mode, using back up safe mode and running as administrator, opening the hidden administrator account, and many others. Some how I was able to uninstall my old version of adobe air but I still can't install the updated or later versions. I would grately appreciate the help and I got this note pad before the old version somehow dissappeared...
[2010-11-07:22:08:48] Runtime Installer begin with version 2.5.0.16600 on Windows Vista x86
[2010-11-07:22:08:48] Commandline is: -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -x1 https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air -- "installed from web"
[2010-11-07:22:08:48] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-07:22:08:48] Invoking Application Installer for combined install
[2010-11-07:22:08:48] Launching subprocess with commandline C:\Users\new\AppData\Local\Temp\AIR3118.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\new\AppData\Local\Temp\AIR3118.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air -- "installed from web"
[2010-11-07:22:08:49] Application Installer begin with version 2.5.0.16600 on Windows Vista x86
[2010-11-07:22:08:49] Commandline is: -runtime C:\Users\new\AppData\Local\Temp\AIR3118.tmp -playerVersion=10,1,102,64 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air -- "installed from web"
[2010-11-07:22:08:49] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-07:22:08:50] Unpackaging https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air to C:\Users\new\AppData\Local\Temp\fla43DD.tmp
[2010-11-07:22:08:55] Application signature verified
[2010-11-07:22:08:55] Unpackaging/validation complete
[2010-11-07:22:08:55] No app located for appID 'Xtend2' and pubID ''
[2010-11-07:22:48:21] Converting unpackaged application to a native installation package in C:\Users\new\AppData\Local\Temp\fla74B1.tmp
[2010-11-07:22:48:23] Native installation package creation succeeded
[2010-11-07:22:48:23] Launching subprocess with commandline C:\Users\new\AppData\Local\Temp\AIR3118.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\new\AppData\Local\Temp\AIR3118.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files" -programMenu https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air
[2010-11-07:22:48:23] Relaunching with elevation
[2010-11-07:22:48:28] Application Installer begin with version 2.5.0.16600 on Windows Vista x86
[2010-11-07:22:48:28] Commandline is: -stdio \\.\pipe\AIR_4680_0 -runtime C:\Users\new\AppData\Local\Temp\AIR3118.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files" -programMenu https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air
[2010-11-07:22:48:28] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-07:22:48:29] Unpackaging https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air to C:\Users\new\AppData\Local\Temp\fla9096.tmp
[2010-11-07:22:48:35] Application signature verified
[2010-11-07:22:48:35] Unpackaging/validation complete
[2010-11-07:22:48:35] No app located for appID 'Xtend2' and pubID ''
[2010-11-07:22:48:35] Converting unpackaged application to a native installation package in C:\Users\new\AppData\Local\Temp\flaA957.tmp
[2010-11-07:22:48:42] Native installation package creation succeeded
[2010-11-07:22:48:42] Starting silent combined runtime update and app install.
Updating runtime from version 1.0.8.4990 to version 2.5.0.16600.
Installing app Xtend2 version V100 to C:\Program Files using the source file at https://external.optionsxpress.com/Xtend/Demo/XtendDemo.air
[2010-11-07:22:48:42] Installing msi at C:\Users\new\AppData\Local\Temp\AIR3118.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-07:22:48:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-07:22:48:53] Rolling back install of C:\Users\new\AppData\Local\Temp\AIR3118.tmp\setup.msi
[2010-11-07:22:48:53] Rollback complete
[2010-11-07:22:48:53] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-07:22:48:53] Elevated install failed: error 0 1603
[2010-11-07:22:48:54] Application Installer end with exit code 7
[2010-11-07:22:50:40] Application Installer end with exit code 7
[2010-11-07:22:50:40] Subprocess app installer failed (7)
[2010-11-07:22:50:40] Runtime Installer end with exit code 7
[2010-11-12:13:44:28] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-12:13:44:28] Commandline is:
[2010-11-12:13:44:28] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-12:13:44:35] Relaunching with elevation
[2010-11-12:13:44:35] Launching subprocess with commandline c:\users\new\appdata\local\temp\air3cc4.tmp\adobe air installer.exe -ei
[2010-11-12:13:44:37] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-12:13:44:37] Commandline is: -stdio \\.\pipe\AIR_1620_0 -ei
[2010-11-12:13:44:37] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-12:13:44:37] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-12:13:44:37] Installing msi at c:\users\new\appdata\local\temp\air3cc4.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-12:13:44:42] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:13:44:42] Rolling back install of c:\users\new\appdata\local\temp\air3cc4.tmp\setup.msi
[2010-11-12:13:44:42] Rollback complete
[2010-11-12:13:44:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:13:44:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:13:44:42] Runtime Installer end with exit code 7
[2010-11-12:13:44:44] Runtime Installer end with exit code 7
[2010-11-12:16:24:26] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-12:16:24:26] Commandline is:
[2010-11-12:16:24:26] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-12:16:24:32] Relaunching with elevation
[2010-11-12:16:24:32] Launching subprocess with commandline c:\users\new\appdata\local\temp\air4441.tmp\adobe air installer.exe -ei
[2010-11-12:16:24:34] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-12:16:24:34] Commandline is: -stdio \\.\pipe\AIR_2632_0 -ei
[2010-11-12:16:24:34] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-12:16:24:35] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-12:16:24:35] Installing msi at c:\users\new\appdata\local\temp\air4441.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-12:16:24:39] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:16:24:39] Rolling back install of c:\users\new\appdata\local\temp\air4441.tmp\setup.msi
[2010-11-12:16:24:39] Rollback complete
[2010-11-12:16:24:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:16:24:39] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:16:24:39] Runtime Installer end with exit code 7
[2010-11-12:16:24:43] Runtime Installer end with exit code 7
[2010-11-12:16:38:05] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-12:16:38:05] Commandline is:
[2010-11-12:16:38:05] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-12:16:38:16] Relaunching with elevation
[2010-11-12:16:38:16] Launching subprocess with commandline c:\users\new\appdata\local\temp\airc246.tmp\adobe air installer.exe -ei
[2010-11-12:16:38:21] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-12:16:38:21] Commandline is: -stdio \\.\pipe\AIR_5676_0 -ei
[2010-11-12:16:38:21] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-12:16:38:21] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-12:16:38:21] Installing msi at c:\users\new\appdata\local\temp\airc246.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-12:16:38:25] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:16:38:25] Rolling back install of c:\users\new\appdata\local\temp\airc246.tmp\setup.msi
[2010-11-12:16:38:25] Rollback complete
[2010-11-12:16:38:25] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:16:38:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-12:16:38:26] Runtime Installer end with exit code 7
[2010-11-12:16:42:07] Runtime Installer end with exit code 7
[2010-11-13:10:25:17] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:10:25:17] Commandline is:
[2010-11-13:10:25:17] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:10:36:32] Runtime Installer end with exit code 6
[2010-11-13:10:56:32] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:10:56:32] Commandline is:
[2010-11-13:10:56:32] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:10:56:36] Relaunching with elevation
[2010-11-13:10:56:36] Launching subprocess with commandline c:\users\new\appdata\local\temp\air3c16.tmp\adobe air installer.exe -ei
[2010-11-13:10:56:38] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:10:56:38] Commandline is: -stdio \\.\pipe\AIR_4464_0 -ei
[2010-11-13:10:56:38] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:10:56:38] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:10:56:38] Installing msi at c:\users\new\appdata\local\temp\air3c16.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:10:56:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:10:56:43] Rolling back install of c:\users\new\appdata\local\temp\air3c16.tmp\setup.msi
[2010-11-13:10:56:43] Rollback complete
[2010-11-13:10:56:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:10:56:43] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:10:56:43] Runtime Installer end with exit code 7
[2010-11-13:10:56:45] Runtime Installer end with exit code 7
[2010-11-13:10:57:25] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:10:57:25] Commandline is:
[2010-11-13:10:57:25] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:10:57:30] Relaunching with elevation
[2010-11-13:10:57:30] Launching subprocess with commandline c:\users\new\appdata\local\temp\airac9.tmp\adobe air installer.exe -ei
[2010-11-13:10:57:32] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:10:57:32] Commandline is: -stdio \\.\pipe\AIR_5200_0 -ei
[2010-11-13:10:57:32] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:10:57:32] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:10:57:32] Installing msi at c:\users\new\appdata\local\temp\airac9.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:10:57:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:10:57:36] Rolling back install of c:\users\new\appdata\local\temp\airac9.tmp\setup.msi
[2010-11-13:10:57:36] Rollback complete
[2010-11-13:10:57:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:10:57:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:10:57:36] Runtime Installer end with exit code 7
[2010-11-13:10:57:38] Runtime Installer end with exit code 7
[2010-11-13:11:00:40] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:00:40] Commandline is:
[2010-11-13:11:00:40] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:00:43] Relaunching with elevation
[2010-11-13:11:00:43] Launching subprocess with commandline c:\users\new\appdata\local\temp\air1b5.tmp\adobe air installer.exe -ei
[2010-11-13:11:00:45] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:00:45] Commandline is: -stdio \\.\pipe\AIR_5272_0 -ei
[2010-11-13:11:00:45] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:00:45] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:11:00:45] Installing msi at c:\users\new\appdata\local\temp\air1b5.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:11:00:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:00:48] Rolling back install of c:\users\new\appdata\local\temp\air1b5.tmp\setup.msi
[2010-11-13:11:00:48] Rollback complete
[2010-11-13:11:00:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:00:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:00:48] Runtime Installer end with exit code 7
[2010-11-13:11:00:49] Runtime Installer end with exit code 7
[2010-11-13:11:08:43] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:08:43] Commandline is:
[2010-11-13:11:08:43] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:08:47] Relaunching with elevation
[2010-11-13:11:08:47] Launching subprocess with commandline c:\users\new\appdata\local\temp\air620d.tmp\adobe air installer.exe -ei
[2010-11-13:11:08:48] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:08:48] Commandline is: -stdio \\.\pipe\AIR_4268_0 -ei
[2010-11-13:11:08:48] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:08:48] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:11:08:48] Installing msi at c:\users\new\appdata\local\temp\air620d.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:11:08:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:08:52] Rolling back install of c:\users\new\appdata\local\temp\air620d.tmp\setup.msi
[2010-11-13:11:08:52] Rollback complete
[2010-11-13:11:08:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:08:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:08:52] Runtime Installer end with exit code 7
[2010-11-13:11:08:53] Runtime Installer end with exit code 7
[2010-11-13:11:17:15] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:17:15] Commandline is:
[2010-11-13:11:17:15] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:17:19] Relaunching with elevation
[2010-11-13:11:17:19] Launching subprocess with commandline c:\users\new\appdata\local\temp\air3302.tmp\adobe air installer.exe -ei
[2010-11-13:11:17:19] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:17:19] Commandline is: -stdio \\.\pipe\AIR_3596_0 -ei
[2010-11-13:11:17:19] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:17:19] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:11:17:19] Installing msi at c:\users\new\appdata\local\temp\air3302.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:11:17:23] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:17:23] Rolling back install of c:\users\new\appdata\local\temp\air3302.tmp\setup.msi
[2010-11-13:11:17:23] Rollback complete
[2010-11-13:11:17:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:17:23] Runtime Installer end with exit code 7
[2010-11-13:11:17:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:11:17:27] Runtime Installer end with exit code 7
[2010-11-13:11:31:12] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:31:12] Commandline is: -uninstall
[2010-11-13:11:31:12] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:31:12] Starting runtime uninstall. Uninstalling runtime version 1.0.8.4990
[2010-11-13:11:31:12] Uninstalling product with GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-13:11:31:13] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:11:31:13] Rollback complete
[2010-11-13:11:31:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:11:31:13] Runtime Installer end with exit code 7
[2010-11-13:11:48:53] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:48:53] Commandline is:
[2010-11-13:11:48:53] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:49:01] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:11:49:01] Commandline is: -uninstall
[2010-11-13:11:49:01] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:11:49:01] Starting runtime uninstall. Uninstalling runtime version 1.0.8.4990
[2010-11-13:11:49:01] Uninstalling product with GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-13:11:49:02] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:11:49:02] Rollback complete
[2010-11-13:11:49:02] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:11:49:02] Runtime Installer end with exit code 7
[2010-11-13:11:51:03] Runtime Installer end with exit code 6
[2010-11-13:12:05:28] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:05:28] Commandline is: -uninstall
[2010-11-13:12:05:28] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:05:28] Starting runtime uninstall. Uninstalling runtime version 1.0.8.4990
[2010-11-13:12:05:28] Uninstalling product with GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-13:12:05:29] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:12:05:29] Rollback complete
[2010-11-13:12:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:12:05:29] Runtime Installer end with exit code 7
[2010-11-13:12:10:02] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:10:02] Commandline is: -uninstall
[2010-11-13:12:10:02] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:10:02] Starting runtime uninstall. Uninstalling runtime version 1.0.8.4990
[2010-11-13:12:10:02] Uninstalling product with GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-13:12:10:03] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:12:10:03] Rollback complete
[2010-11-13:12:10:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
[2010-11-13:12:10:03] Runtime Installer end with exit code 7
[2010-11-13:12:11:06] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:11:06] Commandline is:
[2010-11-13:12:11:06] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:11:11] Relaunching with elevation
[2010-11-13:12:11:11] Launching subprocess with commandline c:\users\new\appdata\local\temp\air7994.tmp\adobe air installer.exe -ei
[2010-11-13:12:11:13] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:11:13] Commandline is: -stdio \\.\pipe\AIR_4176_0 -ei
[2010-11-13:12:11:13] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:11:13] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:12:11:13] Installing msi at c:\users\new\appdata\local\temp\air7994.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:12:11:20] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:11:20] Commandline is: -uninstall
[2010-11-13:12:11:20] No installed runtime detected
[2010-11-13:12:11:20] Starting runtime uninstall. Uninstalling runtime version
[2010-11-13:12:11:20] Uninstalling product with GUID {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-13:12:11:23] Error occurred during msi uninstall operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2010-11-13:12:11:23] Rollback complete
[2010-11-13:12:11:23] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1618" errorID=5008]
[2010-11-13:12:11:23] Runtime Installer end with exit code 7
[2010-11-13:12:11:26] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:12:11:26] Rolling back install of c:\users\new\appdata\local\temp\air7994.tmp\setup.msi
[2010-11-13:12:11:26] Rollback complete
[2010-11-13:12:11:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:12:11:26] Runtime Installer end with exit code 7
[2010-11-13:12:11:26] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:12:11:31] Runtime Installer end with exit code 7
[2010-11-13:12:34:32] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:34:32] Commandline is:
[2010-11-13:12:34:32] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:34:37] Relaunching with elevation
[2010-11-13:12:34:37] Launching subprocess with commandline c:\users\new\appdata\local\temp\airf1ee.tmp\adobe air installer.exe -ei
[2010-11-13:12:34:37] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:34:37] Commandline is: -stdio \\.\pipe\AIR_5776_0 -ei
[2010-11-13:12:34:37] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:34:37] Starting silent runtime update. Updating runtime from version 1.0.8.4990 to version 2.5.1.17730
[2010-11-13:12:34:37] Installing msi at c:\users\new\appdata\local\temp\airf1ee.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2010-11-13:12:34:42] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:12:34:42] Rolling back install of c:\users\new\appdata\local\temp\airf1ee.tmp\setup.msi
[2010-11-13:12:34:42] Rollback complete
[2010-11-13:12:34:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:12:34:42] Runtime Installer end with exit code 7
[2010-11-13:12:34:42] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-13:12:34:50] Runtime Installer end with exit code 7
[2010-11-13:12:35:15] Runtime Installer begin with version 2.5.1.17730 on Windows Vista x86
[2010-11-13:12:35:15] Commandline is: -delete
[2010-11-13:12:35:15] Installed runtime (1.0.8.4990) located at C:\Program Files\Common Files\Adobe AIR
[2010-11-13:12:35:15] Runtime Installer end with exit code 2
[2010-11-14:15:51:38] Performing runtime install
[2010-11-14:15:51:38] UI SWF load is complete
[2010-11-14:15:51:39] UI initialized
[2010-11-14:15:51:39] starting user confirmation
[2010-11-14:15:51:39] Version of this installer: 2.0.2.12610
[2010-11-14:15:51:39] Installed version: 1.0.8.4990
[2010-11-14:15:51:39] Installation type: patchNewer
[2010-11-14:15:51:42] starting elevated install
[2010-11-14:15:51:44] performing an elevated runtime install
[2010-11-14:15:51:44] UI SWF load is complete
[2010-11-14:15:51:44] subinstaller: starting install
[2010-11-14:15:51:44] starting install
[2010-11-14:15:51:44] subinstaller: Scheduling runtime installation operations
[2010-11-14:15:51:44] Scheduling runtime installation operations
[2010-11-14:15:51:44] subinstaller: Active AIR product GUID is {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-14:15:51:44] Active AIR product GUID is {00203668-8170-44A0-BE44-B632FA4D780F}
[2010-11-14:15:51:44] subinstaller: Scheduling an MSI install operation
[2010-11-14:15:51:44] Scheduling an MSI install operation
[2010-11-14:15:51:44] subinstaller: Beginning runtime installation
[2010-11-14:15:51:44] Beginning runtime installation
[2010-11-14:15:51:44] subinstaller: Beginning install
[2010-11-14:15:51:44] Beginning install
[2010-11-14:15:51:44] subinstaller: Installing c:\users\new\appdata\local\temp\air1d83.tmp\setup.msi
[2010-11-14:15:51:44] Installing c:\users\new\appdata\local\temp\air1d83.tmp\setup.msi
[2010-11-14:15:51:51] subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-14:15:51:51] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-14:15:51:51] subinstaller: Rolling back install of c:\users\new\appdata\local\temp\air1d83.tmp\setup.msi
[2010-11-14:15:51:51] Rolling back install of c:\users\new\appdata\local\temp\air1d83.tmp\setup.msi
[2010-11-14:15:51:51] subinstaller: Rollback due to error complete
[2010-11-14:15:51:51] Rollback due to error complete
[2010-11-14:15:51:51] subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-14:15:51:51] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-14:15:51:51] Failed during elevated install: error 0 1603
[2010-11-14:15:51:51] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-14:15:51:51] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2010-11-14:15:51:51] begin quitting
[2010-11-14:15:51:53] begin quitting
From your log file, the error is found is Error 1603. This occurs while installing CS5, or CS4 products. Try clearing the temp and install again. Click on start, type %temp% in the search field and hit enter. Then delete all files in the temp folder.Install air again. You can also follow the steps mentioned in the following technical document http://kb2.adobe.com/cps/404/kb404532.html
I believe the error is with the Windows Installer. Another error code found in your log file is Error 1618 which a windows installer error.
Bobby Johnson.
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Hello,
I'm starting to notice a common problem with Win7 and Adobe Air installation - I had no problems with this issue on my home laptop that runs the same OP but I'm running out of options on my desktop. Please help...
I am getting the "Error installing. Make sure you have administrative privileges" Error whenever I try to install or uninstall Adobe Air - even though I have ALL privileges.
To uninstall Adobe AIR, I used the .zip file attached by Chris Campbell and that seemed to work fine - but I still can't install it!
I Saved the AIR installer on my desktop and chose Run As Admin - also tried to run it under different Compatibility modes with absolutely no luck.
I downloaded CCleaner and did everything in there to fix registry issues, etc. - I ran Microsoft FIX IT and the first time I ran it, it identified Adobe AIR as an install issue and claims it fixed it - but I obv still can't install it and now whenever I run the FIX IT, Adobe AIR doesn't even show as an option to Fix.
I tried to bypass installing AIR and just install my program but then I get something with Error #0.
I also shut off my anti-virus and windows firewall and installing - did not work..
I have also restarted my computer multiple times throughout troubleshooting to make sure changes fully incorporated...
Here is what my Install Log is telling me:
[2011-12-21:11:51:09] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:11:51:09] Commandline is:
[2011-12-21:11:51:09] No installed runtime detected
[2011-12-21:11:51:11] Relaunching with elevation
[2011-12-21:11:51:11] Launching subprocess with commandline c:\users\elizog~1\appdata\local\temp\air9398.tmp\adobe air installer.exe -ei
[2011-12-21:11:51:13] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:11:51:13] Commandline is: -stdio \\.\pipe\AIR_2468_0 -ei
[2011-12-21:11:51:13] No installed runtime detected
[2011-12-21:11:51:13] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2011-12-21:11:51:13] Installing msi at c:\users\elizog~1\appdata\local\temp\air9398.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-12-21:11:51:14] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:51:14] Rolling back install of c:\users\elizog~1\appdata\local\temp\air9398.tmp\setup.msi
[2011-12-21:11:51:14] Rollback complete
[2011-12-21:11:51:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:51:14] Runtime Installer end with exit code 7
[2011-12-21:11:51:14] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:51:15] Runtime Installer end with exit code 7
[2011-12-21:11:51:47] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:11:51:47] Commandline is:
[2011-12-21:11:51:47] No installed runtime detected
[2011-12-21:11:51:49] Relaunching with elevation
[2011-12-21:11:51:49] Launching subprocess with commandline c:\users\elizog~1\appdata\local\temp\air2607.tmp\adobe air installer.exe -ei
[2011-12-21:11:51:50] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:11:51:50] Commandline is: -stdio \\.\pipe\AIR_2192_0 -ei
[2011-12-21:11:51:50] No installed runtime detected
[2011-12-21:11:51:50] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2011-12-21:11:51:50] Installing msi at c:\users\elizog~1\appdata\local\temp\air2607.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-12-21:11:51:51] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:51:51] Rolling back install of c:\users\elizog~1\appdata\local\temp\air2607.tmp\setup.msi
[2011-12-21:11:51:51] Rollback complete
[2011-12-21:11:51:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:51:51] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:51:51] Runtime Installer end with exit code 7
[2011-12-21:11:51:52] Runtime Installer end with exit code 7
[2011-12-21:11:52:25] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-21:11:52:25] Commandline is:
[2011-12-21:11:52:25] No installed runtime detected
[2011-12-21:11:52:28] Relaunching with elevation
[2011-12-21:11:52:28] Launching subprocess with commandline c:\users\eliz oglesby\appdata\local\temp\airbac6.tmp\adobe air installer.exe -ei
[2011-12-21:11:52:28] Runtime Installer begin with version 3.1.0.4880 on Windows Vista x86
[2011-12-21:11:52:28] Commandline is: -stdio \\.\pipe\AIR_3992_0 -ei
[2011-12-21:11:52:28] No installed runtime detected
[2011-12-21:11:52:28] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2011-12-21:11:52:28] Installing msi at c:\users\eliz oglesby\appdata\local\temp\airbac6.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-12-21:11:52:28] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:52:28] Rolling back install of c:\users\eliz oglesby\appdata\local\temp\airbac6.tmp\setup.msi
[2011-12-21:11:52:28] Rollback complete
[2011-12-21:11:52:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:52:28] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:52:28] Runtime Installer end with exit code 7
[2011-12-21:11:52:29] Runtime Installer end with exit code 7
[2011-12-21:11:58:42] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:11:58:42] Commandline is:
[2011-12-21:11:58:42] No installed runtime detected
[2011-12-21:11:58:44] Relaunching with elevation
[2011-12-21:11:58:44] Launching subprocess with commandline c:\users\elizog~1\appdata\local\temp\air7cae.tmp\adobe air installer.exe -ei
[2011-12-21:11:58:46] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:11:58:46] Commandline is: -stdio \\.\pipe\AIR_524_0 -ei
[2011-12-21:11:58:46] No installed runtime detected
[2011-12-21:11:58:46] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2011-12-21:11:58:46] Installing msi at c:\users\elizog~1\appdata\local\temp\air7cae.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-12-21:11:58:46] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:58:46] Rolling back install of c:\users\elizog~1\appdata\local\temp\air7cae.tmp\setup.msi
[2011-12-21:11:58:46] Rollback complete
[2011-12-21:11:58:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:58:46] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:11:58:46] Runtime Installer end with exit code 7
[2011-12-21:11:58:47] Runtime Installer end with exit code 7
[2011-12-21:13:20:14] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:13:20:14] Commandline is:
[2011-12-21:13:20:14] No installed runtime detected
[2011-12-21:13:20:16] Relaunching with elevation
[2011-12-21:13:20:16] Launching subprocess with commandline c:\users\elizog~1\appdata\local\temp\air20ab.tmp\adobe air installer.exe -ei
[2011-12-21:13:20:21] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:13:20:21] Commandline is: -stdio \\.\pipe\AIR_6140_0 -ei
[2011-12-21:13:20:21] No installed runtime detected
[2011-12-21:13:20:21] Starting silent runtime install. Installing runtime version 3.1.0.4880
[2011-12-21:13:20:21] Installing msi at c:\users\elizog~1\appdata\local\temp\air20ab.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-12-21:13:20:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:13:20:21] Rolling back install of c:\users\elizog~1\appdata\local\temp\air20ab.tmp\setup.msi
[2011-12-21:13:20:21] Rollback complete
[2011-12-21:13:20:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:13:20:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:13:20:21] Runtime Installer end with exit code 7
[2011-12-21:13:20:27] Runtime Installer end with exit code 7
[2011-12-21:13:30:35] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:13:30:35] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://red.mycoursepage.com/5/showcaseloader.air -- redJR00mycoursepageJR00comJR015JR01 1041779 392 0
[2011-12-21:13:30:35] No installed runtime detected
[2011-12-21:13:30:36] Invoking Application Installer for combined install
[2011-12-21:13:30:36] Launching subprocess with commandline C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://red.mycoursepage.com/5/showcaseloader.air -- redJR00mycoursepageJR00comJR015JR01 1041779 392 0
[2011-12-21:13:30:36] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:13:30:36] Commandline is: -runtime C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://red.mycoursepage.com/5/showcaseloader.air -- redJR00mycoursepageJR00comJR015JR01 1041779 392 0
[2011-12-21:13:30:36] No installed runtime detected
[2011-12-21:13:30:36] Unpackaging http://red.mycoursepage.com/5/showcaseloader.air to C:\Users\Eliz Oglesby\AppData\Local\Temp\flaA803.tmp
[2011-12-21:13:30:38] Application signature verified
[2011-12-21:13:30:38] Unpackaging/validation complete
[2011-12-21:13:30:45] Converting unpackaged application to a native installation package in C:\Users\Eliz Oglesby\AppData\Local\Temp\flaCA63.tmp
[2011-12-21:13:30:45] Native installation package creation succeeded
[2011-12-21:13:30:45] Launching subprocess with commandline C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Showcase 5" -desktopShortcut -programMenu http://red.mycoursepage.com/5/showcaseloader.air
[2011-12-21:13:30:45] Relaunching with elevation
[2011-12-21:13:30:47] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
[2011-12-21:13:30:47] Commandline is: -stdio \\.\pipe\AIR_5532_0 -runtime C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files\Showcase 5" -desktopShortcut -programMenu http://red.mycoursepage.com/5/showcaseloader.air
[2011-12-21:13:30:47] No installed runtime detected
[2011-12-21:13:30:47] Unpackaging http://red.mycoursepage.com/5/showcaseloader.air to C:\Users\Eliz Oglesby\AppData\Local\Temp\flaD2DA.tmp
[2011-12-21:13:30:47] Application signature verified
[2011-12-21:13:30:47] Unpackaging/validation complete
[2011-12-21:13:30:47] Converting unpackaged application to a native installation package in C:\Users\Eliz Oglesby\AppData\Local\Temp\flaD442.tmp
[2011-12-21:13:30:48] Native installation package creation succeeded
[2011-12-21:13:30:48] Starting silent combined runtime and app install.
Installing runtime version 3.1.0.4880.
Installing app Showcase5.020F14101B17C697C75DF967A6D0AD909BCFBD44.1 version v1.01 to C:\Program Files\Showcase 5 using the source file at http://red.mycoursepage.com/5/showcaseloader.air
[2011-12-21:13:30:48] Installing msi at C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
[2011-12-21:13:30:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:13:30:48] Rolling back install of C:\Users\ELIZOG~1\AppData\Local\Temp\AIR9DC7.tmp\setup.msi
[2011-12-21:13:30:48] Rollback complete
[2011-12-21:13:30:48] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="2" errorID=0]
[2011-12-21:13:30:48] Elevated install failed: error 0 2
[2011-12-21:13:30:48] Application Installer end with exit code 7
[2011-12-21:13:30:53] Application Installer end with exit code 7
[2011-12-21:13:30:53] Subprocess app installer failed (7)
[2011-12-21:13:30:53] Runtime Installer end with exit code 7
Please HELP!(PS I am also Lizzy315 – I had just logged in with a different email on accident) – Anyway, here is the MSI log… Thank you in advance for your help. J
=== Verbose logging started: 1/4/2012 12:41:56 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\users\elizog~1\appdata\local\temp\air30e8.tmp\adobe air installer.exe ===
MSI (c) (48:24) : Resetting cached policy values
MSI (c) (48:24) : Machine policy value 'Debug' is 7
MSI (c) (48:24) : ******* RunEngine:
Product: c:\users\elizog~1\appdata\local\temp\air30e8.tmp\setup.msi
Action:
CommandLine:
MSI (c) (48:24) : Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (48:24) : Grabbed execution mutex.
MSI (c) (48:24) : Cloaking enabled.
MSI (c) (48:24) : Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (48:24) : Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (DC:2C) : Running installation inside multi-package transaction c:\users\elizog~1\appdata\local\temp\air30e8.tmp\setup.msi
MSI (s) (DC:2C) : Grabbed execution mutex.
MSI (s) (DC:4C) : Resetting cached policy values
MSI (s) (DC:4C) : Machine policy value 'Debug' is 7
MSI (s) (DC:4C) : ******* RunEngine:
Product: c:\users\elizog~1\appdata\local\temp\air30e8.tmp\setup.msi
Action:
CommandLine: CURRENTDIRECTORY="C:\Users\Eliz Oglesby\Desktop" CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=3656
MSI (s) (DC:4C) : Machine policy value 'DisableUserInstalls' is 0
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109020090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109020090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 000021091A0090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 000021091A0090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109511090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109511090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109610090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109610090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109810090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109810090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109A10090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109A10090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109B10090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109B10090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109C20090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109C20090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109E60090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109E60090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109F10090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109F10090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109F100A0C00000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109F100A0C00000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002109F100C0400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002109F100C0400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002119310000000000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002119310000000000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002119F20000000000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002119F20000000000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 000021599B0090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 000021599B0090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 00002159FA0090400000000000F01FEC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 00002159FA0090400000000000F01FEC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 0180F2A9F96368E4092779F3EB61975C
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 0180F2A9F96368E4092779F3EB61975C
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 032440EF5AC97F34B985A55C2AA8F133
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 076CFAAAB965F2A4284B2449E5D03EFE
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 08A6F3A53197E574B86974A759C2AF34
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 08A6F3A53197E574B86974A759C2AF34
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 0DC8CB51B56A0D742ADD098A4295F08A
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 0DC8CB51B56A0D742ADD098A4295F08A
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 13E39F430A1EC124E868CB7F4C91A319
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 13E39F430A1EC124E868CB7F4C91A319
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 169E78D2B775B294DA45318686F09B7A
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 169E78D2B775B294DA45318686F09B7A
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 1D034B0FAA6BD374B960AAD30DF10D8B
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 26CEF00243C306D4C98ECE73E2100CF8
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 2B51DA16BD0568647A9341EF81D04492
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 2B51DA16BD0568647A9341EF81D04492
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 30A4452B0D01E5E4AB963026FF2CD081
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 30A4452B0D01E5E4AB963026FF2CD081
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 35B796A23ED0AD244BD13C8F401B5C83
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 35B796A23ED0AD244BD13C8F401B5C83
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 3D04254D3B6B9FF42B3445CE3E1E0066
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 4314AE291D01A814191EA5403531A183
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 492189A2C41FF0F469727D397290228F
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 492189A2C41FF0F469727D397290228F
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 4A9D4F432C248434EB4F5E358C54947E
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 4D07A656DF898F141B2775F5069C22BB
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 4D07A656DF898F141B2775F5069C22BB
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 4E42866C3BBC1584BBF38EFC6D539032
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120671FF
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 4EA42A62D9304AC4784BF238120671FF
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 55565908215A0914C9DA0B003CD6B6B6
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 5C1093C35543A0E32A41B090A305076A
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 5C1093C35543A0E32A41B090A305076A
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 6030E61781384634B8F8C04C9E73B6CA
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 6030E61781384634B8F8C04C9E73B6CA
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 60EA627A3AAA1D34783E075F0113F440
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 68AB67CA3301004F7706000000000050
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 68AB67CA3301004F7706000000000050
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 68AB67CA7DA73301B744AA0000000010
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 68AB67CA7DA73301B744AA0000000010
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 6E815EB96CCE9A53884E7857C57002F0
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 6E8A266FCD4F2A1409E1C8110F44DBCE
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 766F6333940964D4896BC447E3BE5C1B
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 766F6333940964D4896BC447E3BE5C1B
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 775F634D5961F2D4B844CA679CE90020
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 775F634D5961F2D4B844CA679CE90020
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 7BD4C90EC03660F46A13E87A329932FA
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 7BD4C90EC03660F46A13E87A329932FA
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 7E0BA6F1DDC839B4A832AAE92BEFCF4E
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 7E0BA6F1DDC839B4A832AAE92BEFCF4E
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 7F80AB91827CC964A853FBDB6333EB80
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 7F80AB91827CC964A853FBDB6333EB80
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 884FD4BEFEAAF6043A14BCA2AA13B509
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 884FD4BEFEAAF6043A14BCA2AA13B509
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 92576DD862AB21D4798A83350D4C6BD7
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 92576DD862AB21D4798A83350D4C6BD7
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 933448FAA8F23954183BF9C44530C8E4
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 933448FAA8F23954183BF9C44530C8E4
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 93FDBE4833B47D940ADBBEE6C2E4181C
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 93FDBE4833B47D940ADBBEE6C2E4181C
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 979257759C1A20C458B6BF2BA74C0EC2
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 979257759C1A20C458B6BF2BA74C0EC2
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 998171E35710CC74484C65A2DC4D0C12
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 998171E35710CC74484C65A2DC4D0C12
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: 9B00314CD581E574FBCE93FE37F2911B
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: 9B00314CD581E574FBCE93FE37F2911B
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: A57765D93F393A44082948E08362ED03
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: A57765D93F393A44082948E08362ED03
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: A6C64DD86500CEF47BA082BB611A1FF1
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: A6C64DD86500CEF47BA082BB611A1FF1
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: ABB21E0F66DA22044A351A8C0A4C5D07
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: ABB21E0F66DA22044A351A8C0A4C5D07
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: B6ACDB9A3563B764CA384963D73AFB3E
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: B6ACDB9A3563B764CA384963D73AFB3E
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: B9802F8A97F16FB43B582A2C0B9B7AD4
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: B9802F8A97F16FB43B582A2C0B9B7AD4
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: c1c4f01781cc94c4c8fb1542c0981a2a
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: c1c4f01781cc94c4c8fb1542c0981a2a
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: C4D3ABC415F806D42BE76F6B145C177E
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: C4D3ABC415F806D42BE76F6B145C177E
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: CF454FAAAC2892F4BA13A60149587EE6
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: CF454FAAAC2892F4BA13A60149587EE6
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: CFD2C1F142D260E3CB8B271543DA9F98
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: CFD2C1F142D260E3CB8B271543DA9F98
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: D20352A90C039D93DBF6126ECE614057
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: D20352A90C039D93DBF6126ECE614057
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: D7314F9862C648A4DB8BE2A5B47BE100
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: D7314F9862C648A4DB8BE2A5B47BE100
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: DA7CFA4D736FDDE4CB6767E7A47FC81E
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: DA7CFA4D736FDDE4CB6767E7A47FC81E
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: DDA39468D428E8B4DB27C8D5DC5CA217
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: DDA39468D428E8B4DB27C8D5DC5CA217
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: DDB6C50237B7ED245850A990F3532A83
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: DDB6C50237B7ED245850A990F3532A83
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: DFA49CD22E6A4BA41923A4F3E8703B68
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: DFA49CD22E6A4BA41923A4F3E8703B68
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: DFDBABC48F94DF74EBD7CEED270725A5
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: DFDBABC48F94DF74EBD7CEED270725A5
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: E97A59ECCF4EFFF4A857920FB449F22F
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: E97A59ECCF4EFFF4A857920FB449F22F
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: EA2611AF72FA9A44C987C064DB447DF5
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: EA2611AF72FA9A44C987C064DB447DF5
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: EB940C659E972054EB7A79453A6EF0B9
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: EB940C659E972054EB7A79453A6EF0B9
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: EEDB8CDDCACDD4042875E3D8B4874276
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: EEDB8CDDCACDD4042875E3D8B4874276
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: F132F0B0A6ECD384AA32773B467F9571
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: F132F0B0A6ECD384AA32773B467F9571
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: F4E3B286A696ED244AC1C470AE61874B
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: F4E3B286A696ED244AC1C470AE61874B
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: F5BEACACD471C7C4CA653A23988A70AC
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: F5BEACACD471C7C4CA653A23988A70AC
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: F60730A4A66673047777F5728467D401
MSI (s) (DC:4C) : Setting cached product context: machine assigned for product: FDEF50A6E266FB64A85210E0F3C1C996
MSI (s) (DC:4C) : Using cached product context: machine assigned for product: FDEF50A6E266FB64A85210E0F3C1C996
MSI (s) (DC:4C) : SRSetRestorePoint skipped for this transaction.
MSI (s) (DC:4C) : Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (DC:4C) : MainEngineThread is returning 2
MSI (s) (DC:2C) : No System Restore sequence number for this installation.
MSI (s) (DC:2C) : User policy value 'DisableRollback' is 0
MSI (s) (DC:2C) : Machine policy value 'DisableRollback' is 0
MSI (s) (DC:2C) : Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (DC:2C) : Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:2C) : Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (DC:2C) : Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (DC:2C) : Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (DC:2C) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (DC:2C) : Restoring environment variables
MSI (c) (48:24) : Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (48:24) : MainEngineThread is returning 2
=== Verbose logging stopped: 1/4/2012 12:41:56 === -
When trying to install Abode Air onto my Windows XP Pro
computer...I keep getting the same error everytime:
"An error occurred while installing Adobe AIR. Installation
may not be allowed by your administrator. Please contact your
administrator." Error #0
And I do have Admin Rights.
Thanks for any help !!
Web Site: www.txsat.netI have the same problem installing AIR. Here's what I see in
the log file after enabling logging:
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting install
Scheduling runtime installation operations
Installed Product GUID: is same:false
Beginning runtime installation
Beginning install
Installing
c:\docume~1\pnovo\locals~1\temp\air66.tmp\setup.msi
Error occurred; beginning rollback: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]
Rolling back install of
c:\docume~1\pnovo\locals~1\temp\air66.tmp\setup.msi
Rollback due to error complete
error during install: [ErrorEvent type="error" bubbles=false
cancelable=false eventPhase=2 text="1601" errorID=0]
runtime install entering error state: [ErrorEvent
type="error" bubbles=false cancelable=false eventPhase=2
text="1601" errorID=0]
begin quitting
error in stateQuitting: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled
exception TypeError: Error #1009" errorID=1009] -
Adobe Air Not Installing - Admin account needed to install error
I am on a Windows Vista computer with over 100GB of harddrive space left. I continue to get Adobe Air install errors. I have:
uninstalled from programs and Adobe Air is not showing up so that is good.
removed all references from Adobe Air from registry keys
installed Windows Program Clean Utility and confirmed Adobe is not showing up.
I am logged in as the only account that has admin rights to the computer.
I have restated and still continue to get same error for Adobe AIR 1.5.2 Installer program.
It keeps on saying install not succesful. You need admin rights to install Adobe Air.
What do I do? How do I install Adobe Air? I have confirmed with Dell that computer is okay. Internet connectivity is great to and no other programs having issue.Kyle thanks for the idea and I thought that was going to work but it unfortunately did not. I did right click and chose the run as administrator option but still got the error that read:
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
Attached is a screenshot and not sure what else to do. This is a home computer that only has me as a user on it so I am the administrator. -
Hey i have downloaded the trial version of photoshop cs5 extended
im running a windows 7 64bit system
When i press install i get stuck at 15% and then i get the following errors
im also running it as admin but i still get the problem somehow
ive also tried the Adobe support advisor and tried everything but still nothing...
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 53 error(s), 51 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-sv_SE: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 Swedish Language Pack_x64_AdobePhotoshop12-sv_SE_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed
Any help would be appreciatedI searched for the GUID from what appears to be the key message: "OS Requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}"
I found a lot of people reporting that one. Several claimed to have gotten through it after working through this page:
http://kb2.adobe.com/cps/829/cpsid_82942.html
At least one person said that creating another user account on the computer cleared up the problem, and others have said that either running the installer as administrator or temporarily turning UAC all the way down have helped.
Good luck.
-Noel -
I cannot update from OS X 10.9.4 t0 10.9.5> Whenever I try I get the following message: File couldn't be installed error (513) and something about not having the proper permission. Under the Macintosh HD sharing and permissions settings I have customized the settings so that (Me) has read and write permission followed by the system with read and write permission, wheel and everyone have Read permissions.
I have no problems updating apps such as Adobe CC or iTunes but cannot update the operating system, can someone help me? Thanks.1. Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.
Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.
When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, go to Step 2.
If there's no change after taking this step, continue.
2. Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/var/folders
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "folders" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
Java Install error 1603 on Java 8u45
I am having issues getting Java to Install on a Windows 7 Pro PC in a stand alone environment.
Error Code 1603. Java is needed on this PC to be able to print shipping labels from FEDEX.com. I am trying to install using the administrator account. I have removed previous versions of Java. I have removed the MS updated KB2918614.
The java uninstall tool doesn't run because Java is required to run the java uninstall tool. I have run multiple Microsoft Fixit Tools. This is the second PC I have had this error with in this office. Does anyone have any thing more to offer that
might assist me. I have "Google'd" this error for 2 weeks now. Help would be greatly appreciated, Thank You!Hi,
According to official site of Oracle, This is a known issue with Microsoft KB2918614The root causes of these errors are under investigation. If this error still persists after uninstalled this update.
You could try following zooeyhall’s suggestion to download and install a previous version of Java or try creating a new administrative user account and install Java with the new account.
https://social.technet.microsoft.com/Forums/windows/en-US/78ac199b-316b-4fbc-8b2b-2c90e5425ff0/java-install-errors
Regarding to JAVA installation error, I’d suggest that we post at JAVA forum for further support. There you can get more effective suggestion by other experts who familiar with it. Your understanding is highly appreciated.
Regards,
D. Wu
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Adobe PSE 11 won't install: error 1321
I bought adobe PSE 11, when installing, error 1321: "Installer has unsufficient privelages to modify c:\windows\installer" appears. I have tried running as admin, but nothing . What do I do?
The installer was probably unable to write all the required files to disk. Consult your system administrator. If you are the sole administrator see these notes. They relate to Creative Suite but may help you to analyze the problem. If in doubt contact Adobe Installation Support Team.
http://helpx.adobe.com/creative-suite/kb/error-1321-or-1309-install.html -
JRE Command Line Install - Error Opening File Java3BillDevices.jpg
We are installing JRE using a command line script. We keep getting the following error. Is this a bug with the Installer package? Anyone know how to fix it?
Error opening file C:\Users\USERID\AppData\LocalLow\Sun\Java\jre1.6.0_38\Java3BillDevices.jpg
Error: 2
JRE seems to install and work correctly, but the error is perplexing. We are of course installing with Administrative privileges. There are a bunch of posts on the interwebs about this, but nobody really seems to know how to fix it.
OS: WIN7 64bit
JRE: 1.6.0_38
Install Command:
C:\scripts\Java_JRE_1.6.0_38_32bit_W764\jre-6u38-windows-i586.exe /s INSTALLDIR=\C:\scripts\Java_JRE1.6.0_38_32bit_W764\" IEXPLORER=1 MOZILLA=1 STATIC=1 JAVAUPDATE=0 JU=0 UPDATECHECK=0 AUTOUPDATECHECK=0 /L C:\scripts\LOGS\Java_JRE1.6.0_38_32bit_W764_Install.txtOn 30.12.2013 10:06, contentdevelopment wrote:
>
> Hi Laura,
>
> Thanks for your reply, I used to try this installer setupsp.exe, but it
> prompted the following error:
>
> ---------------------------
> Novell Client Support Pack Install
> ---------------------------
> Error: Unable to locate required Support Pack installation files.
>
> Attempted control INF: C:\491psp5_IR2\NLS\ENGLISH\SETUP2K.INF
> Attempted install INF: C:\491psp5_IR2\NLS\ENGLISH\SETUP2K.INF
> ---------------------------
> OK
> ---------------------------
>
> And there is no install.ini file in the 491psp5_IR2.zip.
Please try the full client install:
https://download.novell.com/Download...d=XBMCanfiNDY~
CU,
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de -
Can't update administrative install to 9.1.2
I'm trying to add an update to my administrative install for Acrobat Pro. I first made an administrative install for Acrobat Pro 9.0. I then added the update AcroProStd910_T1T2_incr.msp to it with a command of the form
msiexec /a \\server\share\acropro.mis /p c:\AcroProStd910_T1T2_incr.msp
I then applied AcrobatUpd911_all_incr.msp in the same way. After that I tried to add AcrobatUpd912_all_incr.msp in the same way. It appears to start the update and then gives the following error:
Error 2602. The File table entry 'Annots.api_911' has no associated entry in the media table.
I could install Acro Pro from the msi that was updated with AcrobatUpd911_all_incr.msp (prior to applying AcrobatUpd912_all_incr.msp) and it installs. I can then do an Adobe update and update it to 9.1.2. So, I assume my admin install with 9.1.1 is OK. I just don't seem to be able to update my admin install to 9.1.2. Any help you can provide would be appreciated. Thanks.
Curt FinleyIn an attempt to get this straightened out I made an administrative install of Acrobat Pro 9.0.0 with no updates and then installed it on a Vista computer. I then used Adobe updater to see what it wanted to do to update it. Instead of trying to update to 9.1.0, then 9.1.1 then 9.1.2 Adobe updater wanted to go directly to 9.1.2. So, I thought perhaps that's the problem - Perhaps I should skip the intermediate updates and update my 9.0.0 with AcrobatUpd912_all_incr.msp. When I attempt to do so it says:
The upgrade patch cannot be installed by the Windows Installer Service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
So, what is the correct procedure to create an administrative install for Acrobat Pro 9? Do I need to install 9.1.0, 9.1.1 and 9.1.2? If so, why am I getting the error described in my previous post?
Note: I'm making these admin installs using a Vista system.
Thanks for any help you can provide.
Curt -
Acrobat Install Error (EXIT CODE 6)
Can’t install Acrobat X Pro with following error message
All other applications are installed ok
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW065, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW065: Display requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
What can I do?
Please sent the solution to me or give me the help desk phone no.
Best Regards
ycwong
[email protected]Dear,
If you posted your question here, the probability you can get the correct answer will be so small since the issue you encountered can only be found in Hong Kong area. If in the future you meet such a problem, it's better to contact Adobe customer service in your region and they will solve your issue accurately, since it is a common Acrobat installation issue in Hongkong.
If in the error message you find
"ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. ",
hence you need to change your computer system language.
To do this in Win7, please go to your control panel> region and language> administrative> change system locale> and then change it to English (UK).
After that the system will ask you to restart the system, and then you can try to install your Acrobat smoothly. It is the only way to solve the issue.
After Acrobat is installed properly, you can change your system locale back into the previous one.
Hope this information could be helpful.
Yours sincerely,
Budy
Adobe Asia-Pacific Support -
CS6 Master collection Install errors
Hi,
I'm installing the master collection, everthing was installed correctly except Flash, Audition and Prelude.
I tried to install flash again because this was most urgent. I am using the administrator account and have tried with starting in safemode.
this is the error message i got:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DS012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 4 warning(s)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirskDj59x9/Assets1/AppFiles/Common/Configuration/Libraries/Sounds.fla " to "/Applications/Adobe Flash CS6/Common/Configuration/Libraries/Sounds.fla" (Seq 1469)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1469)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Flash CS6: Failed due to Language Pack installation failureMost of the exit code errors are resolved by following these basic troubleshooting steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and Install and check. -
"DAO is not installed" error when opening RoboHelp 8
RoboHelp 8 HTML has been installed and working fine on my computer since March, 2011. I am using Windows 7, Service Pack 1. Then, in November, 2012, a network administrator installed some Microsoft security updates on my computer. Afterwards, when I attempted to start RoboHelp, the following error appeared, and the application wouldn't open:
"DAO is not installed. This application cannot run without DAO, so please install DAO then try running the application again."
I followed the instructions on (http://forums.adobe.com/thread/249697) to reinstall and register dao360.dll, but RoboHelp still won't open, and the same error message appears. Please help!Just one gotcha. If you open your project in Rh10, you cannot go back. Make sure you take a copy of the Rh9 version of your project. You should anyway but if your manager does not approve the upgrade...
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge
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