Administrator account has been disabled

Question

I've taken over support of Crystal Server 4.0 in my organization and was notified by a user that all scheduled jobs were failing with this error:
login error. [CrystalEnterprise.DiskUnmanaged]: [Logon failure: the specified account password has expired.]
I attempted to log into Central Management Console using the 'Administrator' account and password and receive the following:
Account Information Not Recognized: The user account has been disabled. (FWB 00012)

Answer 1

Hi David,
Please follow the below steps:
In Your Case only the Folder Name is changed other wise everything is same.
Symptom:
The password for the administrator password is lost and there is no other account with administrator rights to log in the CMC and reset the password for this user
Resolution:
The steps required to perform are detailed in the Installation guide attached in the references section. However, there is one mistake in the order of the steps.
Page 71: Chapter 5.9.1 To reset the SAP BusinessObjects Business Intelligence platform administrator account password
1. Locate the CMS process: launch the Process Explorer utility, and locate CMS.exe.
2. Copy the CMS command to the clipboard. In Process Explorer, copy the "Command line" field.
3. Use the Central Configuration Manager (CCM) to stop the SIA. To launch the CCM, go to Programs > SAP BusinessObjects Enterprise
XI 4.0 > SAP BusinessObjects Enterprise > Central Configuration Manager. Once you have confirmed that the SIA has stopped,
proceed to the next step.
4. Paste the CMS command to a command-line. Do not press Enter. Open a "Command Prompt" window and paste in the contents from step3.
5. Append the -serverconsole switch to the command and press Enter. For example, note that the following command has -serverconsole
appended:
"C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\cms.exe" -loggingPath "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -port 6400 -restart -dbinfo "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/win64_x64/_boe_ACME.dbinfo" -noauditor -autoboot -fg -name ACME.cms - pidfile "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/serverpids/ACME_ACME.CentralManagementServer.pid" -serverconsole
The SIA is launched in serverconsole mode. You will be prompted when the SIA is ready to accept commands.
6. Go to the following folder: <BOE_INSTALL_DIR>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\dfo The dfo folder
contains a subfolder with a randomly generated name starting with dfo_.
7. Copy the file named BusinessObjects_Administrator_dfo.xml from inside the dfo_ folder to the following folder:
<BOE_INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\packages
8. Enter the following query: select si_id from ci_systemobjects where si_name='Administrator' Four objects are returned. Record the
SI_ID for each object.
Tip: One of the entries should have the SI_ID set to 12.
9. Delete the objects by typing the following command for each object: delete <ID_NUMBER>
10. Verify that the objects have been deleted by re-entering the command from step 8: select si_id from ci_systemobjects where
si_name='Administrator'
No objects should be returned.
11. Enter the following query: select si_id from ci_systemobjects where si_name='BusinessObjects_Administrator_dfo.xml' One object should be returned. Record the object's SI_ID number.
12. Delete the object by entering the following command: delete <SI_ID>
13. Type quit to exit.
14. Use the CCM to start the SIA.
15. Launch the CCM, go to Programs > SAP BusinessObjects Enterprise XI 4.0 > SAP BusinessObjects Enterprise > Central Configuration Manager.
You can now log on to the administrator account without having to provide password (leave the "Password" field blank).
Hope this will help you as well.
Thanks,
Daya