[adobe 11.0.09 | windows XP] error when open pdf document and persistent error message even if adobe is closed

Question

Hi
I encounter a problem on a windows XP laptop using acrobat 11.0.09.
When i try to open a .pdf document i get an windows error message.
The document open well else, but i get persistent windows error message then, and i get them even if i close this document.
When i look application event i have this :
Nom de l’application défaillante acrord32.exe, version : 11.0.9.29, horodatage : 0xsyntpfcs.dll
Nom du module défaillant : 7.5.19.5, version : 00001599, horodatage : "a long string"
Code d’exception : 0x%7
Décalage d’erreur : 0x%8
ID du processus défaillant : 0x%9
Heure de début de l’application défaillante : 0x%10
Chemin d’accès de l’application défaillante : %11
Chemin d’accès du module défaillant: %12
ID de rapport : %13
I try to uninstall / reinstall acrobat without change, this error message still stay when i open a pdf document.
cordialy

Answer 1

Hi ,
I solve my problem :
1- chkdsk /f to test the disk => nothing particular
2- I use defraggler to defrag the harddrive ( was very fragmented)
I thing this two step doesn't change anything.
3- then i use Adobe Reader Acrobat Cleaner Tool and restart laptop
4- Reinstall Adobe Reader.
5- I just let reader11.0 folder in c:\program files\Adobe and delete other old reader folder.
6- did same in c:\documents and settings\%username%\application data\adobe\acrobat\
seems to work know
will survey to be sure and back to confirm
thank