Adobe 11 will not read my files.

I have downloaded Adobe 11 several times, with and without the anti-virus set, and though it recognises my files Microsoft reports it had 'encountered a problem and is closing it down' when I try to open them.  When I restore the system to Adobe 9 it opens my old files but, obviously, not those in '11' format.  Any ideas?

Well, it's like this.  Someone sends me some printed  information.  A bill.
A report ,  It downloads.  I try  to open it and it tells me I need Adobe
Reader 11 to do so and gives me a  link.  .  I download from the link.  It
takes an age but in the  end it tells me I have successfully downloaded Adobe
Reader 11. When I try to  open the file Microsoft tells me they have
encountered a problem and are closing  it down.  When I try to open any of my
saved Adobe Reader files I then  get the same message.  I have to use System
Restore to get the facility of  Adobe Reader 9  back.  Then it opens my saved
files again.
In a message dated 04/11/2012 02:36:32 GMT Standard Time, 
[email protected] writes:
Re:  Adobe 11 will not read my files.
created by Pat Willener (http://forums.adobe.com/people/pwillener)  in 
Adobe Reader - View the full  discussion
(http://forums.adobe.com/message/4821557#4821557)

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