Adobe 9.31 still crashes browser
adobe 9.31 danish crashes all my browsers(opera, IE, firefox and google) when I try to open a pdf file in the prowser
and NO adobereader is not old but highly updated.
fhe only soloution was to uninstal the reader and of course I have tried to reinstall.
a soloution might be to clean the regbase from adobe .
but unfortunenately this app do not exist.
I have of course searched the web and found NO possible soloution other than update !
help please
I have had danish adobe reader INSTALLED and fully updated for a long while without any problems at all.
Then after adobe v 9.31 is installed I experience that it is impossible to open a pdf file in a website without the brwser is crashing.
After reading all over the web people talks a lot of this problem.
Some say that I can make adobe not to open pdf from web, this I have not got to work.
It is stated that this issue causes that the reader is not fully updated.
In my case the reader is FULLY updated.
My only soloution untill now has been to uninstall adobe reader.
But I want to have the reader installed !
Then I thought that maybe something had gone wrong with an update.
But to get to the root of that I need an uninstaller that deletes everything that the reader has created on the pc through all installs.
As far as I know such an uninstaller does not exist !
so far the only thing I can do to say : damn !
Similar Messages
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Adobe Reader 9.1 crashes browser when clicking PDF links
Steps to recreate issue:
1. With Adobe Reader 9 loaded on your Windows PC...
2. With ANY browser, go to any url where you can download PDF forms (ex. www.dlis.dla.mil/PDFs/DD2875.pdf OR http://www.irs.gov/app/picklist/list/formsInstructions.html and click on any .pdf form)
Results: The browser (whether IE 6, 7, 8 or Firefox, Netscape, etc) will crash. The support window takes you to a place that informs you it is an Adobe problem.
Expected results: The PDF should be opened and displayed as usual.
Mitigation: It only occurs with Adobe Reader 9. When I uninstalled Adobe Reader 9, and reinstalled 8.1.3 there was no issue.
Can I get a witness?
How about a fix for this?
[I also work at government sites where they have lots of .pdfs accessible online. They cannot open any of them because of this issue with Adobe Reader 9; the browser just crashes and that is the end of that.]You could try some of these: http://forums.adobe.com/thread/391737
However, sometimes replacing \windows\system32\ace.dll with the adobe one in \program files\adobe ...... reader\ace.dll has been said to work. Really ugly fix - hopefully someone at Adobe corrects this issue in the future. -
Why does Adobe Flash plugin still crash even after executing FlashAid?
This report was generated by Flash Aid:
Ubuntu Architecture
Linux ubuntu 2.6.32-28-generic-pae #55-Ubuntu SMP Mon Jan 10 22:34:08 UTC 2011 i686 GNU/Linux
Ubuntu Version
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04.2 LTS"
Firefox Packages
firefox install
firefox-branding install
firefox-gnome-support install
Firefox binaries
/usr/bin/firefox
/usr/bin/firefox: symbolic link to `../lib/firefox-3.6.13/firefox.sh'
/usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
/opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
Firefox divertion
/usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
Sources
google-earth.list.save
lucid-partner.list
lucid-partner.list.save
medibuntu.list
Flash packages
adobe-flashplugin install
Plugin locations
/home/john/.mozilla/plugins/libflashplayer.so
/usr/lib/adobe-flashplugin/libflashplayer.so
/windows/.Trash-john/.mozilla/plugins/libflashplayer.so
/windows/.Trash-john/john/.mozilla/plugins/libflashplayer.so
/usr/lib/firefox/plugins/flashplugin-alternative.so
/usr/lib/iceape/plugins/flashplugin-alternative.so
/usr/lib/iceweasel/plugins/flashplugin-alternative.so
/usr/lib/midbrowser/plugins/flashplugin-alternative.so
/usr/lib/mozilla/plugins/flashplugin-alternative.so
/usr/lib/xulrunner/plugins/flashplugin-alternative.so
/usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so
Flash symlinks
/usr/lib/mozilla/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/mozilla/plugins/libflashplayer.so' (No such file or directory)
/usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
/etc/alternatives/mozilla-flashplugin: symbolic link to `/usr/lib/adobe-flashplugin/libflashplayer.so'
/usr/lib/flashplugin-installer/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-installer/libflashplayer.so' (No such file or directory)
/usr/lib/flashplugin-nonfree/libflashplayer.so: ERROR: cannot open `/usr/lib/flashplugin-nonfree/libflashplayer.so' (No such file or directory)
/usr/lib/adobe-flashplugin/libflashplayer.so: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), dynamically linked, stripped
/usr/lib/lightspark/lightspark.so: ERROR: cannot open `/usr/lib/lightspark/lightspark.so' (No such file or directory)
/usr/lib/swfdec-mozilla/libswfdecmozilla.so: ERROR: cannot open `/usr/lib/swfdec-mozilla/libswfdecmozilla.so' (No such file or directory)
/usr/lib/gnash/libgnashplugin.so: ERROR: cannot open `/usr/lib/gnash/libgnashplugin.so' (No such file or directory)
/var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)
/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-nonfree/npwrapper.libflashplayer.so' (No such file or directory)
pluginreg.dat
Generated File. Do not edit.
[HEADER]
Version:0.11:$
[PLUGINS]
IcedTeaPlugin.so:$
/usr/lib/jvm/java-6-openjdk/jre/lib/i386/IcedTeaPlugin.so:$
:$
1294458897000:1:5:$
The IcedTea NPR Web Browser Plugin (using IcedTea6 1.9.4 (6b20-1.9.4-0ubuntu1~10.04.1)) executes Java applets.:$
IcedTea NPR Web Browser Plugin (using IcedTea6 1.9.4 (6b20-1.9.4-0ubuntu1~10.04.1)):$
34
0:application/x-java-vm:IcedTea:class,jar:$
1:application/x-java-applet:IcedTea:class,jar:$
2:application/x-java-applet;version=1.1:IcedTea:class,jar:$
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10:application/x-java-applet;version=1.3.1:IcedTea:class,jar:$
11:application/x-java-applet;version=1.4:IcedTea:class,jar:$
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19:application/x-java-bean;version=1.1.1:IcedTea:class,jar:$
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23:application/x-java-bean;version=1.2.1:IcedTea:class,jar:$
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25:application/x-java-bean;version=1.3:IcedTea:class,jar:$
26:application/x-java-bean;version=1.3.1:IcedTea:class,jar:$
27:application/x-java-bean;version=1.4:IcedTea:class,jar:$
28:application/x-java-bean;version=1.4.1:IcedTea:class,jar:$
29:application/x-java-bean;version=1.4.2:IcedTea:class,jar:$
30:application/x-java-bean;version=1.5:IcedTea:class,jar:$
31:application/x-java-bean;version=1.6:IcedTea:class,jar:$
32:application/x-java-bean;jpi-version=1.6.0_20:IcedTea:class,jar:$
33:application/x-java-vm-npruntime:::$
libflashplayer.so:$
/usr/lib/adobe-flashplugin/libflashplayer.so:$
:$
1290020895000:1:5:$
Shockwave Flash 10.1 r102:$
Shockwave Flash:$
2
0:application/x-shockwave-flash:Shockwave Flash:swf:$
1:application/futuresplash:FutureSplash Player:spl:$
librhythmbox-itms-detection-plugin.so:$
/usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so:$
:$
1277463660000:1:5:$
This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.:$
iTunes Application Detector:$
1
0:application/itunes-plugin:::$
libtotem-narrowspace-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-narrowspace-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
QuickTime Plug-in 7.6.6:$
5
0:video/quicktime:QuickTime video:mov:$
1:video/mp4:MPEG-4 video:mp4:$
2:image/x-macpaint:MacPaint Bitmap image:pntg:$
3:image/x-quicktime:Macintosh Quickdraw/PICT drawing:pict, pict1, pict2:$
4:video/x-m4v:MPEG-4 video:m4v:$
libtotem-mully-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-mully-plugin.so:$
:$
1274279893000:1:5:$
DivX Web Player version 1.4.0.233:$
DivX® Web Player:$
1
0:video/divx:AVI video:divx:$
libtotem-gmp-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-gmp-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
Windows Media Player Plug-in 10 (compatible; Totem):$
13
0:application/x-mplayer2:AVI video:avi, wma, wmv:$
1:video/x-ms-asf-plugin:ASF video:asf, wmv:$
2:video/x-msvideo:AVI video:asf, wmv:$
3:video/x-ms-asf:ASF video:asf:$
4:video/x-ms-wmv:Windows Media video:wmv:$
5:video/x-wmv:Windows Media video:wmv:$
6:video/x-ms-wvx:Windows Media video:wmv:$
7:video/x-ms-wm:Windows Media video:wmv:$
8:video/x-ms-wmp:Windows Media video:wmv:$
9:application/x-ms-wms:Windows Media video:wms:$
10:application/x-ms-wmp:Windows Media video:wmp:$
11:application/asx:Microsoft ASX playlist:asx:$
12:audio/x-ms-wma:Windows Media audio:wma:$
libtotem-cone-plugin.so:$
/usr/lib/mozilla/plugins/libtotem-cone-plugin.so:$
:$
1274279893000:1:5:$
The <a href="http://www.gnome.org/projects/totem/">Totem</a> 2.30.2 plugin handles video and audio streams.:$
VLC Multimedia Plugin (compatible Totem 2.30.2):$
19
0:application/x-vlc-plugin:VLC Multimedia Plugin::$
1:application/vlc:VLC Multimedia Plugin::$
2:video/x-google-vlc-plugin:VLC Multimedia Plugin::$
3:application/x-ogg:Ogg multimedia file:ogg:$
4:application/ogg:Ogg multimedia file:ogg:$
5:audio/ogg:Ogg Audio:oga:$
6:audio/x-ogg:Ogg Audio:ogg:$
7:video/ogg:Ogg Video:ogv:$
8:video/x-ogg:Ogg Video:ogg:$
9:application/annodex:Annodex exchange format:anx:$
10:audio/annodex:Annodex Audio:axa:$
11:video/annodex:Annodex Video:axv:$
12:video/mpeg:MPEG video:mpg, mpeg, mpe:$
13:audio/wav:WAV audio:wav:$
14:audio/x-wav:WAV audio:wav:$
15:audio/mpeg:MP3 audio:mp3:$
16:application/x-nsv-vp3-mp3:NullSoft video:nsv:$
17:video/flv:Flash video:flv:$
18:application/x-totem-plugin:Totem Multimedia plugin::$
nppdf.so:$
/usr/lib/mozilla/plugins/nppdf.so:$
:$
1295585662000:1:5:$
The Adobe Reader plugin is used to enable viewing of PDF and FDF files from within the browser. :$
Adobe Reader 9.4:$
5
0:application/pdf:Portable Document Format:pdf:$
1:application/vnd.fdf:Acrobat Forms Data Format:fdf:$
2:application/vnd.adobe.xfdf:XML Version of Acrobat Forms Data Format:xfdf:$
3:application/vnd.adobe.xdp+xml:Acrobat XML Data Package:xdp:$
4:application/vnd.adobe.xfd+xml:Adobe FormFlow99 Data File:xfd:$
libflashplayer.so:$
/home/john/.mozilla/plugins/libflashplayer.so:$
:$
1166154660000:1:5:$
Shockwave Flash 9.0 r31:$
Shockwave Flash:$
2
0:application/x-shockwave-flash:Shockwave Flash:swf:$
1:application/futuresplash:FutureSplash Player:spl:$PROBLEM SOLVED. There were two versions of Flashplayer installed. I re-ran Flash Aid and it sorted the problem.
Why does Adobe not resolve this problem at installation or upgrade time???? -
Adobe Reader 11.2.1 still crashing
We are still having crash issues with Adobe 11.2.1. We are using Android 4.3 operating system. We have been using the same fillable forms since before the last two Adobe Reader updates in April 2014.
These forms were not causing the program to crash before the updates. We have uninstalled and reinstalled Adobe Reader multiple times. The forms crash when advancing from fillable box to fillable box, when switching from signature/freehand to fillable box, etc.
We have tried several different forms with the same result. Is there anything else we should try to get Reader working properly?I am so sorry that your email attachments did not get through. Because the Adobe forums do not accept email attachments.
You can either
(a) Sign in using the web browser and find your post
Adobe Reader 11.2.1 still crashing
and attach each video to your existing reply by clicking the Video icon.
or
(b) Send all of your videos to [email protected] as email attachments. (No .zip file please)
Thank you very much for your help! -
Adobe Media Encoder CC 7.2.0.43 still crashes after beginning of encoding - bugs for months now!
Adobe Media Encoder CC 7.2.0.43 is still crashing after beginning of encoding! In my case this bug exists for months now and Adobe is not able to get rid of its own programming faults! The user pays a lot of money for the license and doesn't get a functioning software! I spent days to get a solution now, but NOTHING of your suggested help works!
This is my 'support' history beginning in AUGUST (!):
Sent: Thursday, August 15, 2013 ...
Subject: Bug Report
Product: Adobe Media Encoder
Product Version: CC
Operating System : Windows 7
OS version: Service P1
Concise problem statement: Steps to reproduce bug:
1. Go to Premiere Media Export
2. Stating Media Export Parameters for ME
3. Starting ME
4. Define video title and path
5. Start Media Encoder CC rendering
6. ME states 'Preview not available'
7. Rendering aborts after about 15 sec.
8. Media Encoder CC crashes, no matter which kind of video! Every time.
9. Direct 'Export' from Premiere CC is possible with all the same parameters, but CC AME crashes!
10. Also installed Premiere CS 6 Media Encoder WORKS without any problems, but not the CC Media Encoder!!
Expected results: Media Encoder CC WORKING. This is still my expected result as a paying customer!
My steps to solve these problems (with Adobe's help) were / are:
- Cleant every suggested media cashes.
- Tried to render the sequences also without audio.
- Tried to render as one pass.
- Even if I try just to export ONE simple standard SONY PMW EX1 mp4 file which should never cause problems it chrashes, also without audio.
- Also if I clean all preferences and caches before, EVERY file type crashes, no matter if I try to export a video or a still picture.
- This is not happening in Adobe AME CS6 with the same files, but in CC!! CS6 still renders reliably with preview, but CC crashes without being able to show any preview.
- Held the Shift key down while starting AME. This should reset preferences and so on...
- Deleted suggested "7.0" directories as described in other forum posts concerning this topic.
- Logged out of my CC account.
- Deinstalled and reinstalled PPro, After Effects, InDesign, Flash, using Adobe Creative Cloud Cleaner Tool. All is the newest version 7.2.
- Set GPU renderer to "Software Only". Some video cards have issues when GPU is set to "OpenCL" or "CUDA".
- Checked updates available for video driver. Latest is installed.
- Turned off "Enable Native Premiere Pro sequence import" in AME prefs.
- AMEEncodingErrorLog.txt doesn't have any content, not a single line.
NOTHING WORKED OR HELPED!
Windows Crash log: WER3A92.tmp.WERInternalMetadata.xml:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x3): Windows 7 Home Premium</Product>
<Edition>HomePremium</Edition>
<BuildString>7601.18247.amd64fre.win7sp1_ ... private data erased here ...</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1031</LCID>
</OSVersionInformation>
<ParentProcessInformation>
<ParentProcessId>9168</ParentProcessId>
<ParentProcessPath>C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe</ParentProcessPath>
<ParentProcessCmdLine>"C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe"</ParentProcessCmdLine>
</ParentProcessInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>Adobe Media Encoder.exe</Parameter0>
<Parameter1>7.2.0.43</Parameter1>
<Parameter2>52a18991</Parameter2>
<Parameter3>libmmd.dll</Parameter3>
<Parameter4>12.0.12.2</Parameter4>
<Parameter5>5073ba44</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>00000000000bfd76</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.768.3</Parameter1>
<Parameter2>1031</Parameter2>
<Parameter22>4c50</Parameter22>
<Parameter23>4c50fbaed87d7d2a6adc173c5da6a755</Parameter23>
<Parameter24>28b8</Parameter24>
<Parameter25>28b834131666732fe13a476b5fa8febe</Parameter25>
</DynamicSignatures>
<SystemInformation>
<MID> ... private data erased here ... </MID>
<MarkerFile>1043_ASUSTEK_G74SX_V20_WIN7</MarkerFile>
<SystemManufacturer>ASUSTeK Computer Inc.</SystemManufacturer>
<SystemProductName>G74Sx</SystemProductName>
<BIOSVersion>G74Sx.203</BIOSVersion>
</SystemInformation>
</WERReportMetadata>
Adobe team, I'm at my wits' end now and don't know how to continue. Can you help me?https://www.youtube.com/watch?v=oJ0hz9JkLgM
-
Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)
Here is the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 5.0.0.399
Application Timestamp: 4f5ec62d
Fault Module Name: Bridge.exe
Fault Module Version: 5.0.0.399
Fault Module Timestamp: 4f5ec62d
Exception Code: c0000005
Exception Offset: 003209fa
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtHave you tried to reset preferences? And no you do not have to start Bridge to do this.,
Hold down the Ctrl key and start Bridge. You should get a reset window with 3 options. Choose all 3. -
Dear Ones,
I have Firefox 10.0.2. and OSX 10.6.8. and the latest PDF adobe reader, and still can not open with the browser PDF files.Can someone help,pls?Thanxsee if this is helpful : [http://support.mozilla.org/en-US/kb/Opening%20PDF%20files%20within%20Firefox Opening PDF files within Firefox]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
AVG causes adobe flash player to crash every browser I use
As my thread subject says, when I have the free version of AVG installed it causes adobe flash to crash any web browser I use. I have tried reinstalling everything and ran registry cleaners and nothing I do seems to fix it. If I uninstall AVG, adobe flash no longer crashes my browsers. But as soon as I put AVG back on, bam - the problem is back. Also if I uninstall adobe flash while AVG is installed, I can view any website just fine. Does anyone have any idea what this problem may be? Any help as to how to fix this will be appreciated.
Ok, Stay in IE and we'll get it cleaned up. Go to Control Panel>Add Remove and find Adobe Download Manager and Remove it. Then just close Add/Remove and close Control Panel. Go back to Tools>Manage Add ons and do this:
Safe Search, if it is Enabled , with the mouse, hi light it, go down where it says Enabled/Disabled and click on DISABLE.
Do the same thing with Adobe DLM, Windows Messenger, Windows Live Sign in Helper.
Make note of anything that IS enabled. It should only be Shockwave Flash Object, you want that ENABLED
Click ok
Then I want you to go to www.sunmicrosystems and download and install Java, you will see on the top left side a coffee cup (steaming:-) and the word JAVA, click on that and follow the instructions.
After that reboot your computer and post back if any problem.
WATCH THAT YOU DON'T PICK UP ANY TOOLBARS FROM THE JAVA DOWNLOAD, CHECK CAREFULLY
While you are doing that, I'm going to have a coffee:-)
Message was edited by: eidnolb add comment -
Every time I go on YouTube, it comes up with: 'adobe flash plugin has crashed'. I have tried refreshing and restarting my laptop, I have also got all the latest flash and Firefox, but it still won't work.
I'd start with disabling Hardware Acceleration, as described in the video troubleshooting guide below:
Video playback issues
If that solves the problem, make sure that your graphics drivers are current.
If it *still* happens with current drivers, please give us detailed information on the graphics card and driver, so that we can disable hardware acceleration on this configuration and start a conversation with the appropriate vendor.
The best way to get this information is to do the following (on Windows):
Open a command prompt
Type: dxdiag
Hit Enter
This should launch the DirectX Diagnostic Tool
Click Save All Information (or whatever that save button says).
Paste the contents into a reply here, or you can click Use Advanced Editor in the upper right of the reply window, and then attach the file using the link at the bottom right of the reply window. -
all my stuff is up to date i checked and updated everything and it still crashes.
Crashes or other problems with certain multimedia content in Firefox (such as YouTube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:
* [[Flash Plugin - Keep it up to date and troubleshoot problems]]
* [[Adobe Flash plugin has crashed - Prevent it from happening again]]
<!--Please also note that html5 may need to be enabled to view some videos on youtube [https://www.youtube.com/html5]-->
Please tell us if this helped! -
I installed the latest Acrobat Reader (11) and every time I try to do a Save As, it crashes the entire Adobe program closing all files. I tried uninstalling and re-installing and it still crashes.
Hi Bryan ,
It happens when you save it as an Adobe PDF or a normal PDF?
Happens with all the files or any specific one?
What exact version of Acrobat are you using?
Try updating it to the latest one if it is an older one.
You may also want to uninstall and re install it to check.
Let us know how it goes.
Regards
Sukrit Dhingra -
My Adobe Flash plug in is still crashing. I first attempted the Update Flash. It worked for a day before it started crashing again. So I went back to the page and attempted the 2nd solution of downgrading flash to 10.3. Again it worked for a day or two but now is giving me the same issue. I am getting extremely frustrated.
Thank you. I uninstalled both and reinstalled 11.5. It is working currently. Hopefully it will continue!
-
Adobe Applications Manage rin Yosemite Kaput. Advisor directs me here. Another Adobe Run-around. CS5 Extended still crashing with Eyedropper when moved to desktop.
I'm sorry to report that I've not yet figured out how to go about this 'Cleaning'. I've run the cleaner on the Applications Manager, then attempted to reinstall the downloaded Applications Manager and again I get the same message as above. I attempted to trash the Applications Folder and rerun the installer. That did not work. I then moved the downloaded Applications folder to the utilities folder and restarted CS5>Updates. It reports, again it can't find/or is damaged Applications Manager. I will now take the folder out of the trash and return it to the Utilities folder.
If I run the Recovery tool on Photoshop will I uninstall Photoshop or will it only 'clean' it. Does it mean I will lose any third party plugins?
I do thank you for your continued support. This is the first time a requested answer/suggestion to my troubles has been promptly be addressed by 'Adobe'. I am also pleased I can reply to an email to aid in resolving questions.
Again, Thanks!
CB -
Over last few days, maybe a week everytime I want to play video and sometimes just clicking on a page I get the adobe flash crashed symbol and/or the bar across top of screen saying it crashed (when I wasn't even using it!) I updated firefox - mozilla whatever it is and adobe flash, restarted computer several times. sent about 16 - 24 crash reports...still crashing.
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
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Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
I disabled the Adobe Flash hardware acceleration as recommended but FF still crashes often
Oxylatium recommended that I disable Adobe Flash hardware acceleration. I did this, but Firefox is still crashing every few minutes.
This is a user to user forum, you are not communicating with Apple on these forums. If you have feedback for Apple please contact them at www.apple.com/feedback.
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