Adobe 9.5 HELP!!

My computer keeping shutting down and restarting automatically whenever I open a PDF file using Adobe Reader 9.5... I've had 9.5 for quite sometime and never experience this problem. I uninstalled it and reinstalled and still having the same issue. I also tried using the newer version 10.1.3 and foxit, however they do have the same features as 9.5.. Features I rely upon daily. Like, being able to insert documents from another file or delete a page from current file and resave. I would need to print all my documents and then scan the ones I want together in one attachment, which is tedious and wasting paper/ink. I would really appreciate some help to resolve this problem ASAP.. Thank you for your time!!!!

Hello, sorry for the tardy response. I am not sure if I am readin the Events correctly. It shows AdobeARMservice. It says, "the event ID from AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted." problem still not resolved. Does this mean I have to purchase a new Adobe Arobat? I got this one less than 2 years ago. They are expensive. I do appreciate all your help and feedback.

Similar Messages

I am trying to open PDF files from safari, but when I click on them they open in a separate window and the information is encrypted. Any ideas on how to get them to open them in Adobe? Any help please!

I am trying to open PDF files from safari, but when I click on them they open in a separate window and the information is encrypted. Any ideas on how to get them to open them in Adobe? Any help please!

The pdf is loading as html code. If you save it, it will download as :
605124.pdf.html
Change the extension to .pdf
And it opens and works perfectly, I just tested it:
Use this link to download it automatically:
http://saladeaula.estacio.br/arquivo.asp?dir=00/1020624/605124.pdf&num_seq=59828 4

ADOBE I NEED HELP! - Cannot Update Suite

Well it has been a fun day! I am having an issue and I originally posted my problem in the Creative Suite - Windows forum and gave it a few days and the one reply I received did not solve my issue. So I decided I would have to contact Adobe Support. I first went to online chat which I prefer and spoke with someone. I was quickly told that they could not solve my issue and I would need to speak to a "product expert" and gave me the Adobe 800 Support Number. I then called and was told there would be a 2 hour wait! The system said it would call me back, which it did. I spoke with a man who said he would transfer me to the correct department. After being on hold for 10 - 20 minutes another man answered and I again explained my problem. He needed to research the issue. After another 10 minute hold I was told that another department handles these issues and I would be transferred again. As I write this I have been on hold going on 90 minutes with no answer. I had to hang up as I have other calls and work that must be taken care of today! Adobe your support is some of the WORST I have ever seen from a company of your size! There have been a few exceptions and I will say that in general the support provided here on the forums is excellent. This is the reason I now turn to this forum. I know that there are several Adobe employees that reply on this forum regularly and hopefully if someone cannot help me solve my issue the Adobe Employees can help me cut the crap and get to someone who can help.
Here is my issue:
I am attempting to check for updates using the Adobe Application Manager on Windows 8 and I get this error:
The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect.
I have seen this error before on Windows 7 and remembered that I needed to disable the Microsoft Virtual WiFi Miniport Adapter. I navigated to the correct place but the Miniport Adapter was not there. After a bit of searching across several forums I saw a recommendation to change <logLevel>2</logLevel> to <logLevel>10</logLevel>. I attempted that and again it still did not work. I have also tried disabling my anti-virus protection and disabling Windows Firewall. Neither worked.
I am not sure what else to try or do at this point.
Are there any other recommendations to solve this issue?
Note: I am running Windows 8 Pro using the Creative Cloud Version of CS6 and I check for updates by going Help > Updates via any Adobe program.
PLEASE HELP!

Hi Lynda
Sorry to hear that you are facing this problem with updater. As you have already created the log file using log level 10. Could you please send me the updater log file at [email protected] from following location so that I can debug this issue .
Log file loction
              - Vista/Win7: <%localappdata%>\Adobe\AAMUpdater\1.
              - Win XP: <User>\Local Settings\Application Data\Adobe\AAMUpdater\1.0
              - Mac: ~/Library/Application Support/Adobe/AAMUpdater/1.0
Please zip the complete 1.0 folder and send it across.
Thanks,
Vikas Talwar

How do I delete "You can't open the application Adobe Reader Updater Helper because PowerPC..."

How do I delete "You can't open the application Adobe Reader Updater Helper because PowerPC applications are no longer supported." I have Mac w/ Lion and this message pops-up constantly. I would like to stop it from poping up? Any suggestions?

Adobe Creative Suite 2 (CS2)'s Photoshop running in Snow Leopard Server installed into Parallels 8 for use in Lion or Mt. Lion:
[click on image to enlarge]
Apple is now selling Snow Leopard Server for $19.99 + sales tax & shipping costs at 1.800.MYAPPLE (1.800.692.7753) - Apple Part Number: MC588Z/A (telephone orders only). Smarmy, self-important forum members will have to pay extra!

I'm using the latest photoshop cc 2014 with most updated camera raw... i am having A LOT/REPEATED trouble getting files to "synch" with corrections, no matter what i options i select (i.e. "everything")... WTH is wrong with me/my computer/adobe?! help. fa

I'm using the latest photoshop cc 2014 with most updated camera raw... i am having A LOT/REPEATED trouble getting files to "synch" with corrections, no matter what i options i select (i.e. "everything")... WTH is wrong with me/my computer/adobe?! help. fast. please

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Problem with Adobe core update helper

Every time I start Elements 13 it starts up Adobe updater core helper process. When I exit Elements it remains running and as long as it is running I can not start Elements again. I have to always manually terminate the process to restart Elements. Anyone know what is causing this? It's driving me crazy...

windows 7, yes on the 13.1. If I run as administrator it works except I have to approve running administrator everytime I start it. If I double click on a picture to open it in Elements it doesn't run as administrator and the Adobe Updater Coer helper gets hung again. It's probably a permissions issue somewhere...

I cannot get Elemtnts 13.1 to download completely. I have three different case numbers from Adobe and nothing helps. I always get the "download failed" and the error code u44m1i210.

I cannot get Elements 13.1 to download completely. I have 3 different case numbers from Adobe and nothing helps. I always get the "download failed" and the error code u44m1i210. I would either like to get the product downloaded or eliminate the constant attempt which just ties up my computer.

You could try the direct download links here
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
And here is some info on that error code
Error U44M1I210 | Install updates

I've been using Adobe Acrobat 7 for many years. I updated my full version of Acrobat 5 to get to 7. My hard drive crashed and I've been trying to reinstall Acrobat and it will not install. Adobe will not help because 7 is no longer supported. Does anyone

I've been using Adobe Acrobat 7 for many years. I updated my full version of Acrobat 5 to get to 7. My hard drive crashed and I've been trying to reinstall Acrobat and it will not install. Adobe will not help because 7 is no longer supported. Does anyone know where I can go for help?

You won't be able to install your original Acrobat 7 at all, or use your original serial number. The server which used to allow this was switched off.
But assuming you have a compatible system, like Mac OS 5 or Windows XP, licensed users of Acrobat 7 can download a replacement and get a replacement serial number.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

Where can i find the Adobe Reader Reference Help File in french...?

Where can i find the Adobe Reader Reference Help File in french...?

Hi JackTatSykes
Download the reader X MSI from the below link : ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.0/en_US/
Reader XI : ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/

Adobe Reader X Help internet link

Hi, could anyone let me know how to fix the problem in Adobe Reader X when you click Help from the menu bar followed by Adobe Reader X Help. Instead of taking you to an Adobe help page via a web browser, you get the error; "Online Help content cannot be displayed. Verify you can launch your web browser and have access to the Internet" message.
I have uninstalled X and installed Adobe Reader 9 and this works fine and connects to the web. I have read the link from vilcanator back in Jan 2011 which the reply takes you to
http://help.adobe.com/en_US/reader/using/reader_X_help.pdf which is for a local saved copy of the help file.
However, surely the online help link should work otherwise updates to the help document will not be updated on the downloaded pdf copy. This has been tested on XPSP3 and W7 Prof, and in IE8 and 9.
Any help would be appreciated.
Thanks
Debs

Hi
F1 brings up the exact same message for me, "Online Help content cannot be displayed. Verify you can launch your web browser and have access to the Internet". The message appears within Adobe Reader X. It doesn't reach the browser at all.
When I click Help from the menu bar followed by Adobe Reader X Help, it will take around 5 seconds to have a think, and then show the message. I've used the setup assistant to set to default and no change. In Preferences, the Web browser Options for the Internet are all ticked,
Thanks

Error 999 is shutting down my yahoo mail, someone suggested I "upgrade my Adobe"will this help and w

Error 999 is shutting down my yahoo mail, someone suggested I "upgrade my Adobe"will this help and whaat should I do?
E-mail me [email protected]

Your suggestion of breaking up the export to pdf into sections of pages was excellent. I don't know why I didn't think of it...maybe because I was in panic mode.
For anyone else who experiences this problem, I exported 50-page sections to pdf with no problem. I now have 7 hi-res pdfs, but that's no problem. The printer should have no problem dealing with it. No error messages came up.
The only thing I can think of is that InDesign couldn't export that many documents (148) in the book palette to hi-res pdf, and it has no error message available to explain the cause—either outside ID's ability to process or out of memory, even though I have 16G of RAM.
Thanks again for your help!

Adobe won't help fix problem caused by them

I bought the software license of photoshop elements 13 and premiere elements 13 and needed help to install them which I received from Adobe.
However they won't open without an internet connection which is incorrect. I live chatted this afternoon with someone from Adobe but because I had installed them onto a separate drive I have connected to my computer Adobe won't help me.
Can anyone help me please? I'm really upset about this and don't know what to do next.
Thanks
Robyn

Hi,
When you first use the editor, you must sign in to your Adobe Id and also supply the serial number that you got when you bought the products - there will be two, one for each product.
If they are accepted then that has "activated" that copy - which means that you have registered that product/system with Adobe and that you can now start using it. You are allowed two active copies so you could have them on a desktop and a laptop.
Once you have activated a copy, you should be able to work without an Internet connection unless you want to use a facility that requires it. Some of the special content have to be downloaded the first time that you use them.
Once you have "activated" the product, do not sign out ar that will de-activate it and you will not be able to use it until you activate it again.
The activation is Adobe's way of ensuring that people buy legitimate copies of the software.
Hope that clarifies things
Brian

Fake Adobe 24/7 help tech's

Hi:
This is a warning. I posted an issue here on Friday and was contacted on Saturday via e:mail. The claimed to be with Adobe24/7 help requested to connect on Skype messaging. The icon on the Skype was Adobe helps.
This tech and one that phoned me were imposters. I found that out because I was missing the serial number on my receipt and came into find were to find it. After over an hour with the chat help which was a nightmare. It was concluded I had been scammed. I know have a bootlegged version of Adobe PSE 13 and there was some kind of other software in the program the each time I open this fake PSE13 loaded bits of a program into my computer. Thankfully I became aware early enough that all the components needed weren't loaded and with Apple Support was able to remove it from my Computer.
The real Adobe support person today had the nerve to tell me if I wanted Adobe software I should have bought it from Adobe and the couldn't help me. Even though she had been advised that I downloaded the program with the assistance of what I understood to be Adobe 24/7 help techs.
A police investigation is underway.

To answer your question SG no I haven't gotten a valid PSE 13. My funds are all tied up do to the investigation and after what happened I want one in a box with the documentation and I won't be ordering on line. At this time PSE9 appears to be working on Yosemite so I may not bother. I'm pretty discouraged with Adobe's customer care and security.
I didn't give out my e-mail yet they had it and it was the one associated with my Adobe account.
The original e-mail has magically disappeared. Below is a screen shot of the contact logo on Skype. PayPal and Skype have both investigated and deemed it fraud. Skype has terminated that fake Adobe ID. PayPal is giving me a refund. Apple support has been amazing in helping clean out the computer of the bootlegged PSE13 and all the spy and malware that came with it. I attempted the real Adobe help again and just got the run around. I spoke to a wonderful person at the Adobe corporate offices in Ottawa and they contacted global security who said that as I was a customer and the scam was not done by a company employee I had to go through customer care and customer care had to contact them. This I had a phone number. I ended having to key everything under the old case number. The person couldn't or wouldn't understand what I was saying, when insisted on speaking to someone could he put me hold for a very long time. I hung up when a client came to my door. Then I receive an e-mail form customer care with a the link to my case. Which of course scared me. Given the situation. I looked the e-mail very carefully and it did have the proper case # and the e-mail as you noted SG so I decided it was real. I keyed in my tale again which I have told to many times over the past few days.
It amazes me that other then the person in Ottawa and now you SG no one at Adobe seems to be concerned that someone out there is impersonating them and scamming their customers.

Adobe Reader X Help Menu won't open

Adobe Reader X Help (F1) will not open. The message I receive is: "Online Help content cannot be displayed. Verify you can launch your web browser and have access to the Internet."
WinXP SP3
no antivirus installed
IE 8/Mozilla Firefox 3.6.13
Protected Mode Enabled and Disabled
Any ideas?

Reader X does not ship with a help function other than Internet-based help. There is a downloadable "help" PDF for reader X that can be referenced, but it is not accessed with the F1-Help function. Maybe they will fix this some day.

Photoshop 11 continues to not load right away and continously freezes. How can I fix this problem as I've been informed that Adobe will not help me.

Photoshop 11 continues to not load right away and continously freezes. How can I fix this problem as I've been informed that Adobe will not help me.

This has been going on for months for me. Time to drop Firefox & go back to IE.

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

Are you referencing your Photoshop image files, or Photoshop application files?
If the latter, cease and desist at once!
Always install Photoshop from scratch, from the original media: CD/DVD or download.
If the former, please provide details:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Adobe 9.5 HELP!!

Similar Messages

Maybe you are looking for