Adobe 9 PRO Licensing Error
why am I getting licensing errors ever since I updated Adobe 9 pro
Hi TrevorONE,
You might want to refer to the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
Similar Messages
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Adobe Pro XI - Error 16.
Adobe Pro XI - Error 16. Have Windows 7, uninstalled/reinstalled, used the Adobe cleaner, still getting error.
Still receiving the error. I even deleted the users computer profile.
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Re: Problems Running Adobe Pro 11 - error 16
Hej,
neither Adobe's solution (Configuration error 16 | CC, CS) nor the above modification by Nate worked for me under Mac OS 10.9. I recently updated to Mac OS 10.10 and the error still appears
Adobe Reader Pro 11 always crashes after a minute:
"Configuration error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
http://www.adobe.com/support/"
What can I do?
RegardsNavigate to MAC HD/Library/Application Support
right click on Adobe folder and select get info
Under sharing and permission Click on lock and unlock it
Click on + add your current user name and administrator if not added
Then give Read and Write permission for Admin, system, everyone and (your user name)
Click on gear icon and choose apply to enclosed item
Then Click on Lock
Lunch Acrobat and check. -
How do I retrieve the Adobe Pro License key/# so I can reinstall on my computer. I had to have the hard drive replaced due to failure and don't have the necessary information to reinstall Adobe Pro.
As this was a 1,000 USD + purchase I did registered back in 2008 when I got my copy of "Adobe Creative Suite 3 Design Premium". And now I'm in the same situation as you. I did go to manage my account and found my serial number.
My disk crashed completely and I got everything back and running from my Time Machine backup. A few days ago Illustrator said there was a licensing issue. I tried all their gradual solutions up to the very last one: Reinstalling.
I did that and inserted the Serial number; it worked. Now that I'm opening the Adobe Acrobat Pro it requires me to input the serial and it says is invalid!
Anyone has an idea about this? -
i have windows 8 and i installed CS6 and adobe pro had errors while installing not sure what to do next since i need this app asap.
I assume you mean Acrobat Pro, there is no program Adobe (company name). Which version of Pro do you have? I believe that AA XI is the only package certified for Win8, but as usual there are folks trying other versions on the new system also. I don't remember the results for most, but I believe AA X works. I am not sure success with any earlier versions has been reported. Of course, your Win8 is most likely a 64-bit system (most are that are being sold now).
It also helps to know what errors. Just saying errors tell us nothing. What were the error messages that you got. It is a good idea to do screen captures of such messages for posting when you do have these problems.
So, what version & sub version, like Acrobat 11.0.04. -
Hi All,
Do we have any permanent fix to address the License error? Since the user are observing this issue very frequently. Every time Adobe License Recovery tool http://www.adobe.com/support/contact/licensing.html is being executed to recover the license. Checked on many adobe forums could not find any resolution for recurring issue.
Any suggestions on this issue?
Thanks in Advance.
RajeshI have been having the licensing issue with Windows 8. I have run the licensing repair tool every few weeks. It never "sticks". Acrobat will work fine for a few weeks, maybe a month, then the error comes back. Does anyone know of a permament fix. Thanks.
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Trying to open a large PDF and receive "an internal error occurred" with Adobe Pro. X
Hello,
We have one user, she has Adobe Pro. X installed, that is having an issue opening a particular PDF that is 37 MBs in size. When she tries to open it up, she receives the "an internal error occurred" message. If she opens up another PDF that is in the same folder (all the PDFs is on the network share) that is smaller in size (less than 100 KB) it opens just fine. I checked for any Adobe updates and downloaded and installed the update(s) that it found.
After it's been patched, I rebooted and still have the same issue. Surprisingly nothing was found in my searches to help this....
Thoughts?Hi screener333,
Did you get any errors during Acrobat installation?
If Acrobat is crashing during first launch then it might be an issue with licensing as well.
Please check the performance by enbaling the root user account on Mac: http://support.apple.com/kb/ht1528
Regards,
Rave -
Cant open ADOBE PRO XI.....says ERROR 213:19
CANT OPEN ADOBE PRO XI
Hi Baemde hurtado,
Please refer to the following Kb article: Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI -
How do I virtualize Adobe Pro XI without error:16 ?
I have installed and virtualised Adobe Pro XI enterprise licensed edition successfully and can get it to work on one machine. When it is deployed to additional machines it gives error:16 - please uninstall and re-install.
Microsoft App-V isn't a supported environment for Adobe Acrobat. Only Adobe Reader 11.0.1 and greater are supported on Microsoft App-V. I believe this is because of the whole lack of support for Virtual Printer Devices in the App-V environment.
I don't see Symantec SWV listed anywhere in the ETK as being a supported environment.
http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html
Only Citrix and Windows Terminal Services are currently supported for Adobe Acrobat. -
App-V 5 Adobe Creative Cloud (CC) Enterprise Licensing Error 213:19
Hello, I've posted this on Adobe forums but also posting here to see if anyone else has experienced/overcome this issue.
I'm attempting to create an App-V 5 sequence for Adobe Creative Cloud Enterprise software, but I appear to be getting licensing errors when launching the App-V sequence.
From what I understand in Adobe Create Cloud Enterprise, the licensing restrictions which tie the license to the machine have now been removed so that the base packages can be created with serial numbers and can be included within build images etc as opposed
to creating a trial package and then using a serialization file at install/launch time.
To start with I've created a package using the Adobe Creative Cloud Packager tool (CCP) for just the Illustrator CC application which includes the serial number. I've then sequenced this package using App-V 5 SP1.
When I run this app-v sequence on a test machine , Illustrator loads but I end up with a 213:19 error. Looking in the amt3.log the full error is
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | error deleting bad mkey:
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | Could not load machine key
09/24/13 16:58:35:478 | [ERROR] | | | | SLCoreService | | | 5624 | License store synchronization took 14.6 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _time_: (func: ALM_License_SilentValidate, duration: 0.078 sec)
09/24/13 16:58:35:539 | [INFO] | | | | ALM | | | 5624 | _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
09/24/13 16:58:35:539 | [ERROR] | | | | ALMService | | | 5624 | ERROR: License_Check error 213:19. (Errno = 2)
I've tested out modifying permissions on the following folders within the app-v package under root but this has no effect.
C:\Program Files\Common Files\Adobe\Adobe PCD\
C:\ProgramData\Adobe\SLStore
I've also tried creating a package using a trial licence and then using the adobe_prtk.exe tool to serialize the product at launch (startprocess event in userconfig file) with no success.
Anyone tried this or have any ideas?Hello, thanks for the reply.
I have read those articles (multiple times :-)) I've installed the required c++ redistributables on the sequencer and also on the test machines.
I'm not getting any errors being reported in the App-V eventlogs.
I initially used the adobe_prtk.exe tool to serialize the app-v application at launch via startprocess in the userconfig file as shown. This runs but it doesn't work around this issue.
<UserScripts>
<StartProcess RunInVirtualEnvironment="true">
<Path>[{AppVPackageRoot}]\..\Scripts\adobe_prtk.exe</Path>
<Arguments>--tool=VolumeSerialize --provfile=[{AppVPackageRoot}]\..\Scripts\prov.xml</Arguments>
<Wait RollbackOnError="true"/>
<ApplicationId>[{AppVPackageRoot}]\Support Files\Contents\Windows\Illustrator.exe</ApplicationId>
</StartProcess>
</UserScripts>
Following that I read that AAMEE 3.1 removed the (http://blogs.adobe.com/oobe/2012/09/aamee-3-1or-why-puffer-fish-is-a-delicacy.html) machine to license issue
therefore allowing packages to be created using serial numbers and to be included within build images.
As I'm packaging Creative Cloud (not CS6), I'm assuming this has been carried into the Creative Cloud Packager for Enterprise which now must be used.
Any other ideas appreciated. -
I have a version Adobe pro 7.1, my old computer hard drive failed, tried to install on my Windows 8.1, will not start up get error message? any solutions? It worked perfectly fine on my old computer which was windows 7.0
Hey,
I am sorry but Acrobat 7 is not at all compatible with Windows 8. For this, you will need to upgrade your Adobe Acrobat version.
For better understanding, please refer this kb file:
Compatible web browsers and PDFMaker applications
Regards,
Anubha -
Hello,
Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already and I do not have the software, so paid for nothing.
I am using a Mac OS X.
Thanks for your help.
Ossama[discussion moved to Acrobat Installation & Update Issues forum]
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Error message when trying to open Adobe Pro XI
I get an error message and Adobe Pro XI shuts down. Here is the message:
Process: AdobeAcrobat [12338]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.09 (11.0.09)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: AdobeAcrobat [12338]
User ID: 501
Date/Time: 2014-11-30 16:21:10.432 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: D46030FD-9451-ADF1-5FB0-489573752EFBYou can directly delete the application from Applications folder, that is just trash /Applications/Adobe Reader.app. Also this may cause a break in Safari functionality to read PDF files using Adobe Reader plugin. To resolve this, go to /Library/Internet Plug-Ins/ and remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin
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Hi all,
I am using Adobe Pro 11 and on opening a pdf I am getting error 'Insufficient Data for an Image'. Please help and provide a workaround if the solution not there.
I have already set the preferences to for page view to low zoom settings, and page fit view settings, but it never opens the pdf. Please check and provide a solution asap.
Thanks in advance!Most of the documents have sensitive info on them. I will have to do some looking for some that i can share, but will get something to upload (dropbox) as soon as I can.
Thanks for you help. -
Epson Stylus Pro 9800 errors on 32-bit Windows 7 with Adobe CS4
Epson Stylus Pro 9800 errors on 32-bit Windows 7 with Adobe CS4
Question: We are experiencing some major errors with printing to our Epson Stylus 9800 Pro. Some of our large files are spooling about 16K, then crashing Photoshop. Sometimes we are getting partial prints (the left most 3-4 inches of print, or the file starting to print about 1/2 way into the file itself), sometimes it just spools for a few minutes, then stops, with nothing coming from the printer at all.
At Epson's request, we have tried the following:
reinstalling Windows 7 print driver
Reinstalling Adobe CS 4
Installed NEW NIC in printer
Installed new network line to printer
Installed new main board on printer
Printed from a PC directly connected to printer via USB and crossover cable
This issue is very bizarre in that it is random and sporatic. Same file will cause one of the above errors, then, another attempt to print same file will be successful. We have several Windows 7 machines that get the issue, while several Windows XP machines are fine. Epson instructed us to install the newest (win7) driver on the XP machines, issue then affects XP machines. Uninstalling new driver and re-installing old driver on XP machines resolves issue on XP machines.
Is this an issue with the Epson driver? CS4 on Windows 7? Or some other malady?
When Photoshop crashes, the following error log is created: Log Name: Application
Source: Application Error
Date: 10/6/2010 1:31:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: _PCNAME_._OUR_DOMAIN_.com
Description:
Faulting application name: Photoshop.exe, version: 11.0.2.0, time stamp: 0x4bf2d4f6
Faulting module name: E_FJBLDBE.DLL, version: 0.1.1.7, time stamp: 0x469dea6c
Exception code: 0xc0000005
Fault offset: 0x0001c9ba
Faulting process id: 0x1cf8
Faulting application start time: 0x01cb657c010cac1c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FJBLDBE.DLL
Report Id: 85870535-d16f-11df-b849-406186f3bc8f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-10-06T17:31:16.000000000Z" />
<EventRecordID>5497</EventRecordID>
<Channel>Application</Channel>
<Computer>_PCNAME_._OUR_DOMAIN_.com</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>E_FJBLDBE.DLL</Data>
<Data>0.1.1.7</Data>
<Data>469dea6c</Data>
<Data>c0000005</Data>
<Data>0001c9ba</Data>
<Data>1cf8</Data>
<Data>01cb657c010cac1c</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FJBLDBE.DLL</Data>
<Data>85870535-d16f-11df-b849-406186f3bc8f</Data>
</EventData>
</Event>Giving that a go.
Thanks!
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