Adobe Acrobat 10.1.4 Crash.

Hi,
I'm having an odd issue with computers that I deployed Adobe CS5.5 to recently using AAMEE 2.1, OSX 10.7.4. I just recently pushed out the Adobe Acrobat 10.1.4 update using Munki.. On a large percentage of our computers where CS5.5 was deployed using an AAMEE 2.1 built package, Acrobat will open, then crash within about 15 seconds in, with no error message. Then the red Adobe Application Manager/PDApp icon bounces in the dock for three seconds, then closes. After sorting this all out, here is a PDApp log capture of what is going on when Acrobat crashes:
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Build Version - 2.0.242.0
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Logging Level verbosity Set to 4
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Application initialization start, Looking for command line arguments
Wed Sep 5 15:33:54 2012
[INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 6
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Non Deployment workflow identified...
Wed Sep 5 15:33:54 2012
[INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Initializing native WindowManager
Wed Sep 5 15:33:54 2012
[INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.ExternalGateway - ExternalGateway initialized...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - AppletManager initialize...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.ExternalGateway - NativeCommandHandler initialized...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.ExternalGateway - NativePlatformHandler initialized...
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Registering Notification to listen messages from another instance
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Detecting Applet Database file...
Wed Sep 5 15:33:54 2012
[INFO] PDApp - Fetching Applet registeration information...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - Applet database path - /Library/Application Support/Adobe/OOBE/PDApp/
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - PIM library path - /Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - Loading PIM library...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - Fetching PIM API's...
Wed Sep 5 15:33:54 2012
[INFO] PIM - Build Version - 2.0.242.0
Wed Sep 5 15:33:54 2012
[INFO] PIM - Logging Level verbosity Set to 4
Wed Sep 5 15:33:54 2012
[INFO] PIM - CREATE PIM Instance ...
Wed Sep 5 15:33:54 2012
[INFO] PIM - trying to createOrUpdatePIMDbSchema.
Wed Sep 5 15:33:54 2012
[INFO] PIM - Current db schema version on machine 1.
Wed Sep 5 15:33:54 2012
[INFO] PIM - Current db schema version to install 1.
Wed Sep 5 15:33:54 2012
[INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
Wed Sep 5 15:33:54 2012
[INFO] PIM - PIM Database is Up To Date.
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - Getting applet data from Applet database
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - All installed pakages version string (pim_getCurrentPackagesVersion) is DWA:2.0.242.0|LWA:2.0.242.0|PDApp:2.0.242.0|UWA:2.0.242.0
Wed Sep 5 15:33:54 2012
[INFO] PIM - PIMSqlite closeDB status 0
Wed Sep 5 15:33:54 2012
[INFO] PIM - FREE PIM Instance ...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.AppletManager - Registering Applets...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Creating APEWindow...
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Creating window instance
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Checking for appletID and appletVersion given in CommandLineOptions
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Creating APE stage instance
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Loading main SWF with Path and args - /Library/Application Support/Adobe/OOBE/PDApp
Wed Sep 5 15:33:54 2012
[INFO] PDApp.WindowManager - Assigning window ID - 1 to created window
Wed Sep 5 15:33:55 2012
[INFO] PDApp.ExternalGateway - MessageHandler initialized...
9/5/2012 15:33:55.068 [INFO] PDApp.StartupCommand Logging Level verbosity Set to INFO
9/5/2012 15:33:55.070 [INFO] PDApp.StartupCommand Processing the startup Command
9/5/2012 15:33:55.074 [INFO] PDAPP.AppletManager Starting Applet registeration...
9/5/2012 15:33:55.080 [INFO] PDAPP.MainDisplayMediator Looking up for the Exact versioned applet for ID :LWA_UI
9/5/2012 15:33:55.084 [INFO] PDAPP.AppletManager Loading Applet: LWA_UI Version = 1.0
9/5/2012 15:33:55.092 [INFO] PDApp.ZStringLoader PDAPP SWF - locale set to - en_US
9/5/2012 15:33:55.093 [INFO] PDAPP.AppletManager Loading progress0 out of 1055989
9/5/2012 15:33:55.122 [INFO] PDAPP.AppletManager Loading progress65536 out of 1055989
9/5/2012 15:33:55.124 [INFO] PDAPP.AppletManager Loading progress131072 out of 1055989
9/5/2012 15:33:55.126 [INFO] PDAPP.AppletManager Loading progress196608 out of 1055989
9/5/2012 15:33:55.128 [INFO] PDAPP.AppletManager Loading progress262144 out of 1055989
9/5/2012 15:33:55.130 [INFO] PDAPP.AppletManager Loading progress327680 out of 1055989
9/5/2012 15:33:55.132 [INFO] PDAPP.AppletManager Loading progress393216 out of 1055989
9/5/2012 15:33:55.134 [INFO] PDAPP.AppletManager Loading progress458752 out of 1055989
9/5/2012 15:33:55.142 [INFO] PDAPP.AppletManager Loading progress524288 out of 1055989
9/5/2012 15:33:55.144 [INFO] PDAPP.AppletManager Loading progress589824 out of 1055989
9/5/2012 15:33:55.146 [INFO] PDAPP.AppletManager Loading progress655360 out of 1055989
9/5/2012 15:33:55.148 [INFO] PDAPP.AppletManager Loading progress720896 out of 1055989
9/5/2012 15:33:55.150 [INFO] PDAPP.AppletManager Loading progress786432 out of 1055989
9/5/2012 15:33:55.152 [INFO] PDAPP.AppletManager Loading progress851968 out of 1055989
9/5/2012 15:33:55.154 [INFO] PDAPP.AppletManager Loading progress917504 out of 1055989
9/5/2012 15:33:55.156 [INFO] PDAPP.AppletManager Loading progress983040 out of 1055989
9/5/2012 15:33:55.158 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1055989
9/5/2012 15:33:55.159 [INFO] PDAPP.AppletManager Loading progress1055989 out of 1055989
9/5/2012 15:33:55.686 [INFO] LWA.Main Initializing Applet...
9/5/2012 15:33:55.687 [INFO] PDApp.ExternalGateway Recieved Applet Loading Completion
9/5/2012 15:33:55.689 [INFO] LWA.Main Fetching arguments...
9/5/2012 15:33:55.690 [INFO] LWA.Main Loading ZString...
9/5/2012 15:33:55.691 [INFO] LWA.ZStringLoader Iniziating ZString, trying to load ZString for preferred locale - en_US
9/5/2012 15:33:55.701 [INFO] LWA.ZStringLoader ZString loaded successfully, Applet locale set to - en_US
9/5/2012 15:33:55.702 [INFO] LWA.Main Loading styles for locale - en_US
9/5/2012 15:33:55.858 [INFO] LWA.Main Styles loaded successfully.
9/5/2012 15:33:55.860 [INFO] LWA.StartupCommand Start processing of StartupCommand
9/5/2012 15:33:55.874 [INFO] LWA.AMTLibXML Fetching AMTLibXML file contents...
9/5/2012 15:33:55.881 [INFO] LWA.AMTLibXML Processing AMTLibXML file...
9/5/2012 15:33:55.883 [INFO] LWA.LWASession Creative Suite 5.5 Design Premium : Loading Applet native library...
Wed Sep 5 15:33:55 2012
[INFO] PDApp.AppletManager - Loading Applet - LWA_Native for WindowID - 1
Wed Sep 5 15:33:55 2012
[INFO] LWANative - Build Version - 2.0.242.0
Wed Sep 5 15:33:55 2012
[INFO] LWANative - Logging Level verbosity Set to 4
9/5/2012 15:33:55.889 [INFO] LWA.LWASession Creative Suite 5.5 Design Premium : Opening PWASession: GlobalSession
Wed Sep 5 15:33:55 2012
[INFO] LWANative - pwa_openSession Session key : 8DCCCA0A-8C73-4702-B150-593E566E5D5D
9/5/2012 15:33:55.904 [INFO] LWA.LWASession Creative Suite 5.5 Design Premium : Done opening PWASession - GlobalSession Session key - 8DCCCA0A-8C73-4702-B150-593E566E5D5D
9/5/2012 15:33:55.905 [INFO] LWA.StartupCommand Creative Suite 5.5 Design Premium : Performing checkWorkflowType...
Wed Sep 5 15:33:55 2012
[INFO] LWANative - Got null language in PVPL. Adding ALL
Wed Sep 5 15:33:55 2012
[INFO] LWANative - Got null language in PVPL. Adding ALL
9/5/2012 15:33:55.913 [WARN] LWA.AMTLibXML Creative Suite 5.5 Design Premium : Unable to create SerialNumber object from EnigmaRecord XML!
9/5/2012 15:33:55.914 [WARN] LWA.AMTLibXML Creative Suite 5.5 Design Premium : Unable to fetch value for key: AppLicensingAMTPath
9/5/2012 15:33:55.932 [INFO] LWA.StartupCommand Creative Suite 5.5 Design Premium : Done processing of StartupCommand
9/5/2012 15:33:55.933 [INFO] LWA.StartWorkflow Creative Suite 5.5 Design Premium : Start processing of StartWorkflowCommand, Workflow detected: EULA
9/5/2012 15:33:55.935 [INFO] LWA.EULAWFCommand Creative Suite 5.5 Design Premium : Start processing of EULAWFCommand
9/5/2012 15:33:55.937 [WARN] LWA.AMTLibXML Creative Suite 5.5 Design Premium : Unable to fetch value for key: AppEULAFolderPath
Wed Sep 5 15:33:55 2012
[ERROR] LWANative - Error getting Eula list in Folder :
9/5/2012 15:33:55.944 [ERROR] LWA.EULAContent Creative Suite 5.5 Design Premium : Unable to detect proper result tag node in XML in response of pwa_getEULALocaleList
9/5/2012 15:33:55.945 [INFO] LWA.QuitCommand Creative Suite 5.5 Design Premium : Performing QuitCommand, globalSessionCommit status: false
9/5/2012 15:33:55.947 [INFO] LWA.LWASession Creative Suite 5.5 Design Premium : Closing PWASession: 8DCCCA0A-8C73-4702-B150-593E566E5D5D Commit: false
9/5/2012 15:33:55.954 [INFO] LWA.LWASession Creative Suite 5.5 Design Premium : Done closing PWASession: 8DCCCA0A-8C73-4702-B150-593E566E5D5D
9/5/2012 15:33:55.954 [INFO] LWA.LWASession Creative Suite 5.5 Design Premium : Unloading Applet native library...
Wed Sep 5 15:33:55 2012
[INFO] PDApp.AppletManager - Un-loading Applet - LWA_Native for window ID - 1
Wed Sep 5 15:33:55 2012
[INFO] PDApp.ExternalGateway - Callng the finalize function of the applet ID - LWA_Native
9/5/2012 15:33:55.957 [INFO] LWA.QuitCommand Creative Suite 5.5 Design Premium : Performing quitWorkflow...
9/5/2012 15:33:55.959 [INFO] PDApp.HostMessageHandler Recieved force window close message
9/5/2012 15:33:55.960 [INFO] PDApp.HostMessageHandler Sending message to native
Wed Sep 5 15:33:55 2012
[INFO] PDApp.WindowManager - Destroying window with ID - 1
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Last window destroyed quiting as event. Quiting application as an event (async)...
Wed Sep 5 15:33:56 2012
[INFO] PDApp.WindowManager - Destroying PDApp main window with ID - 1
Wed Sep 5 15:33:56 2012
[INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating MessageQueueManager
Wed Sep 5 15:33:56 2012
[INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue
Wed Sep 5 15:33:56 2012
[INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor
Wed Sep 5 15:33:56 2012
[INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating AppletManager
Wed Sep 5 15:33:56 2012
[INFO] PDApp.AppletManager - AppletManager destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating WindowManager
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating NativeCommandHandler
Wed Sep 5 15:33:56 2012
[INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating NativePlatformHandler
Wed Sep 5 15:33:56 2012
[INFO] PDApp.ExternalGateway - NativePlatformHandler destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating ExternalGateway
Wed Sep 5 15:33:56 2012
[INFO] PDApp.ExternalGateway - ExternalGateway destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating APE
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Releasing all locks acquired
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Quiting Application
I've opened other CS5.5 apps and they all seem to be okay, except for Acrobat. Is there anything I can do to fix this without a total uninstall and re-install? I'm not seeing this error in two labs where the CS5.5 package I deployed was built using a JAMF Composer Snapshot, rather than AAMEE 2.1
Thanks,
Ted August

I have now come across the same symptoms after deploying the Adobe Acrobat X Pro v10.1.6 security update. The target systems experiencing problems generally have Adobe Creative Suite CS5.5 Design Premium installed.
I have tried replacing/upgrading the Adobe Application Manager v7, reactivating CS5.5 via the command line tool, and upgrading Adobe Photoshop to v12.1.1.
So far, Acrobat X Pro v10.1.6 continues to launch and quit, AAM launches and quits, and the same log messages noted above are written. Has anyone found a working solution to get around this?

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STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
0012f9a0 0343c479 0000004d 00000000 46e4e5f5 Acrobat_3000000!AVAcroALM_Destroy+0x30afe
0012f9d8 0343c94a 08650e08 0000004d 0012f9fc Acrobat_3000000!AVAcroALM_Destroy+0x30b96
0012fa68 0343cea2 08650e08 0000004d 0012fab0 Acrobat_3000000!AVAcroALM_Destroy+0x31067
0012faf8 0343d0a3 08650e08 0000004d 0bbf6748 Acrobat_3000000!AVAcroALM_Destroy+0x315bf
0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
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0012fc88 030ae925 00000000 08dd9798 03098f43 Acrobat_3000000!PDDocCreateWordFinderEx+0x378ef
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0012fd04 7739b6e3 0003007a 00000113 000004d3 Acrobat_3000000!WinMain+0x24a4
0012fd30 7739b874 0300d1bf 0003007a 00000113 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 0300d1bf 0003007a user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 46e4e2e5 00d40068 03ca2d20 Acrobat_3000000+0xa597
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WARNING: Stack unwind information not available. Following frames may be wrong.
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My laptop crashed last week and I lost everything on it. Every. Thing. I’m dying over here and desperately need a break…
Anyway, I’m rebuilding, much like New Orleans after Katrina. One program at a time. I want to reinstall Adobe Acrobat Pro, but my original key is invalid (I assume expired?) What do I need to do to get a new key to reinstall it? I appreciate any assistance or kind words anyone can offer.

If you have a key or S/N, they are indefinite and do not expire. It may be an issue of the version you are trying to use it with. The key is tied to a specific version (9, X, XI as well as Pro and Std and Upgrade). There may also be an OS issue if it is a new machine. So information on the version, upgrade (or not), and OS would help us give you some idea of the problems.

Adobe Acrobat Pro DC keeps crashing with "Not Responding" message

Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...

Hi ,
Does this happen while accessing any PDF ' or when you launch Acrobat ?
You could try repairing Acrobat and see if that helps .
Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
You could restart your machine as well and then try to launch Acrobat .
If it is a perpetual license ,you could refer to this one .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Make sure to disable all the third party software before you start installation .
Let us know how it goes .
Regards
Sukrit Dhingra

Adobe Acrobat 9.0 Pro crashes at start up: Runtime Error-please help

I have Adobe CS4 installed on my Windows 7 PC. In addition, I have Adobe Reader XI and InDesign 6 installed. If I remember correctly, after I installed Adobe Reader XI, I uninstalled the version of the Reader which came with CS4.
So here’s my problem: When I try to download a PDF that has been sent to me in an email or open one that already exists on my computer, this happens:
Runtime Error!
Program: C…
The application has requested the Runtime to terminate it in an unusual way.
When I click OK, I get this:
Adobe Acrobat 9.0 has stopped working.
If I try to Adobe Acrobat 9.0 Pro from my start menu, the same thing happens.
This makes no sense to me because
I don’t have the knowledge to figure this out. I have no idea what Runtime is.
Prior to a computer meltdown a couple of months ago and a complete reinstallation of everything, these very same programs all worked just fine.
I don’t understand why, when I try to open an emailed PDF, they don’t automatically open in Adobe Reader XI rather than Adobe Acrobat. Isn’t the general idea that people be able to open and view sent PDFs which they have been sent, which is what the Reader is for, and not usually edit them, which is what Adobe Acrobat is for?
If, instead of trying to open the emailed PDFs, I save them to my computer, I can launch Adobe Reader XI and open them from within that program without any problem. That’s OK if I just need to view the PDF, but I need to be able to edit PDFs too, so I must get Adobe Acrobat 9.0 to work.
Would reinstalling Adobe Acrobat 9.0 Pro help? Is there a way to reinstall that program only from the installation disks or would have to reinstall CS4 entirely?
I cannot open Adobe Acrobat 9.0 at all, so any solutions which must be done with the program open are not possible.
I would really appreciate some help.

SOLVED!
Resetting Internet Explorer didn't work, Reinstalling Acrobat 9.0 Pro didn't work, but changing a registry key did.
Here's where I found the solution:
Microsoft Visual C++ Runtime Library error opening PDF files - Microsoft Community
Here is the relevant post, but before you try it, read my note below:
Hi,
This is known issue with Acrobat for several versions now, Adobe's current fix is just to update their software: http://kb2.adobe.com/cps/404/kb404597.html
The problem is with the application data being misdirected.
"The affected user has a redirected Application Data folder and as a result the network path containing the Application Data uses a UNC path that begins with \\. This UNC path causes Acrobat 9.0 or Adobe Reader 9.0 to incorrectly parse the Application Data path and give the error message."
A potential Solution would be to go into the registry. Left Click type "regedit" and right click and run the program with "run as administrator". Go to Hkey_Current_User\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders and make sure see where "AppData" is pointing. If it is pointing to "%UserProfile%/Application Data" change it to point to "%UserProfile%/AppData/Roaming".
BUT, be careful about one thing: This poster seems to have accidentally used forward slashes when he should have use back slashes. Look at the very last line of his post where he advises "If it is pointing to "%UserProfile%/Application Data" change it to point to "%UserProfile%/AppData/Roaming". You'll find, or at least I did, that this key has a back slash, not a forward slash, so changing what I found: "%UserProfile%\Application Data" to "%UserProfile%\AppData\Roaming" worked and now Acrobat 9.0 works fine.

Adobe Acrobat 10.1.19 crashes, Event Viewer says scan.api is at fault

Hello all,
I am a relative newcomer to these boards but I got a problem I just can't seem to find the answer to, but it is a question that others are asking as well.
I recently had to reprogram my computer, Windows 7 64-bit. I installed everything back to the way it was. I installed the Brother MFC-420CN as I always do. I installed my Acrobat 10 and upgraded to 10.1.19.
For some reason, however, the program won't let me scan.
I go:
Create
PDF from Scanner
Custom Scan
I select "TW-Brother MFC-420CN USB," click the scan button, and I get a message saying "Adobe Acrobat has stopped working."
This is what Microsoft tells me:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Acrobat.exe
Application Version:    10.1.9.22
Application Timestamp:    52b1d7e3
Fault Module Name:    Scan.api
Fault Module Version:    10.1.9.22
Fault Module Timestamp:    52b1e4c4
Exception Code:    c0000005
Exception Offset:    00033ae7
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
This is what the Event Viewer tells me:
Faulting application name: Acrobat.exe, version: 10.1.9.22, time stamp: 0x52b1d7e3
Faulting module name: Scan.api, version: 10.1.9.22, time stamp: 0x52b1e4c4
Exception code: 0xc0000005
Fault offset: 0x00033ae7
Faulting process id: 0x16cc
Faulting application start time: 0x01cf44a2b5012307
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Scan.api
Report Id: 299f511a-b096-11e3-b16b-1c6f6580687b
The "scan.api" seems to be the culprit but I've been unable to find a fix.
Can anyone help me?
Thanks from a perplexed but long time Acrobat user.

Unfortunately there isn't. When I install the MFC, the installation uses drivers from the 2009 installer and what it gets from Windows Downloads.

Adobe Acrobat 11.0.06 Crashing after scan

Hello
I am facing problems esp when using 'Create -> PDF from Scanner '
I am using Cannon MX472 multifunction printer and after it completes the scans I see the scanned pages for few brief second and then it crashes and I have to do the scan all over again.
I have apple computer with OS X 10.9.2 and also not able to find my printer when I select option ' TWAIN' in
Convert to PDF -> Scan -> Scan Driver but my printer shows up when I select ' image capture ' option.
This is really bugging me a lot as I have to scan many many documents during course of day and its double work for me.
Apart from adobe crashing all my scanned documents are coming out as grey when canned even when I select image adjustment to document.
Please advise how to fix this problem.
Thanks
Vishal

I tried these steps and it did not fix the problem I am having:
> Remove any other instances of Acrobat if installed on the machine like previous version Acrobat 9/X Pro . (Since it may conflict the application.)
> Make sure Acrobat is Updated till 11.0.06
> Launch the Acrobat XI Pro
> Go to Acrobat Icon on Finder and then Select the Preferences Option.
> Under Categories : Go to Accessibility : And then under "Other Accessibility Options" -
Deselect the check box which says - "Enable assistive technology support"
I do not have these options:
> Also under categories go to > Convert to Pdf > Used TWAIN first > Hit ok > Then close the Acrobat XI Pro and then relaunch the acrobat.
> Again go to Preferences and under categories go to > Convert to Pdf then select the Image Capture and then hit Ok button.
> Close acrobat and then relaunch it and see if it Helps you while you do scanning.
> Would recommend you to check to Scan the pdf when the scanner is connected through wire.

I have Adobe Acrobat Pro and it crashes when I open it...

I have restarted my computer and it is still crashing...

Hi Grace,
Please let me know what OS are you using?
Does Acrobat crash when you open any particular pdf or any pdf?
What version of Acrobat are you using? Have you updated it to the latest patch.
Was it working fine for you before?
Please check the performance after disabling any antivirus or anti-malware software you might have and check.
Regards,
Rave

Adobe Acrobat 10.1.12 Crashes Immediately after PDF from Scanner Scan Completes

I am not able to successfully save a PDF from Acrobat because it crashes immediately after I scan the document and I don't get to save the scanned document. I am running Windows 7 Pro x64 and my scanner is a Fujitsu fi-6130 with TWAINx64 drivers. I have uninstalled and re-installed Acrobat as well as removed the scanner and deleted the drivers and then added the scanner again. None of those have fixed the issue and I have read other support posts on the forums but none have been resolved. I need help ASAP as I don't want to throw money away by not using this powerful software.

Stop responding is different from a crash. A crash would generate some info in the Event Logs.
A hang is more difficult to diagnose. If I were experiencing the same problem, I would try to use Process Monitor; it could give me some info what exactly hangs (or what it is waiting for). But it may generate ten thousands of lines to analyze.

Adobe Acrobat XI edit forms crashes

I have a 21 page form with active fields. Forms editing crashes as soon as I touch the field to be editted.
My software is up to date.
I have a deadline to edit this and other forms.

Thanks for the reply. I recreated the files, as I had not done much work. I did get some modal about wrong structure...and now I don't. One of the forms is an MLS sheet for a local real estate company -->create form...from file...etc. I thought it did an adequate job, creating fields based on the static text and textboxes. Yet my team mate swears it is not worth using as there are some fields to be deleted or added. I am confused because 85% of tedium is done. Am I missing something or is it just his workflow? I do not see a show stopper with what is created.

Adobe Acrobat 10.1.4 Crash.

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