Adobe Acrobat 11.0.0-11.0.9 crashing when clicking form box, saving, or closing form

Question

I have a user that is using Adobe Acrobat Pro (originally 11.0.0 until I updated it to 11.0.9) that recently began having issues with editing forms within adobe.  She will open them, however periodically Acrobat will crash when she either clicks on a Form Box to highlight it, sometimes after she makes a change to the form and chooses to save the file, or virtually all of the time when she tries to close the form.  I have uninstalled Adobe Reader, Acrobat, Flash Player and reinstalled all of the above, along with using the utility to clean uninstall acrobat.  After the clean uninstall/reinstall, it would crash constantly whenever anything was done until it was updated, and then everything seemed fine for clicking on Form Boxes in edit mode, making changes, and saving, however it still crashed each time she would click on the "x" within the top right hand corner to close the form.  I performed the next update, and it seemed more issues began to happen.  I've done a repair a few times, and if anything, this only seemed to worsen the problems.
Any ideas as to what may be causing this?
Kind regards,
Rick E

Answer 1

Yes, the folder exists and I am able to access it.