Adobe Acrobat 3d toolkit activation issue

I recently updated a user to CS3 Premium and the 3D toolkit was working fine until the install. The user opened up the 3D toolkit and the following error message was shown " Acrobat 3D must be activated to use #D toolkit". I checked 3D acrobat and the activation was grayed out. I contacted tech support and they directed me to Activation and then activation sent me back to Tech support. Tech support decided it was a activation patch issue so I went back to activation. Activation told me no patch available for 3D Acrobat. SO, I called tech support back and they told me ,IE7 issue and had to install the newest update. I installed and still have the same issue. Does anyone know what is causing this? and How can I fix the issue? I am in the process of uninstalling CS3 to get it back to where it was working for the user and then deal with this issue later. I do have the same issue with another user that doesn't use the 3D toolkit for now. Please, I am about to lose it.
Thanks,
John

Did you do a Custom installation of CS3 (not attempting to install Acrobat over Acrobat 3D?)? If not then it might have made a mess the Acrobat activation component. I think you're probably on the correct path in doing the uninstall. You may want to use the cleanup script. Then reinstall Acrobat 3D and do a custom installation of CS3.
Sabian

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