Adobe acrobat 8.1 "before you can perform print-related tasks" Error
Running a Windows XP64 computer that can no longer print PDF documents in Adobe Acrobat. I've been looking over forums for an answer and so far no solutions have been found.
We have tried setting a new default printer
Removing all printers and reinstalling them
Uninstalling and reinstalling Adobe Acrobat
Currently we have installed Adobe Reader 10 to restore the ability to print PDF documents. However this is just a patch job. I need to be able to restore Acrobat's printing capabilities. If anyone else has a suggestion please let me know.
Thanks
Tony,
Adobe never supported Windows XP 64. Mostly because of driver issues like the one you are experiencing. BTW, Adobe not only does not support Acrobat under Windows XP 64, it doesn't support Reader and Acrobat together on any computer system except for Acrobat X and Reader X. The other combinations can cause many issues.
Similar Messages
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Hello,
I have searched these forums but have not found a solution to my problem.
I recently purchased an IOGear USB Print Server (print server only, not USB device server). I was having issues installing and followed a Microsoft support document to try and resolve the issue. It had me remove some entries from the registry.
Hours later, I was able to get the printer installed and working, but I do not know if it was a result of the registry tweak. But now that it has been installed, I cannot get anything to print from Acrobat Reader (I have tried 7.0 and 8.1.1). I get the following error message:
"Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer."
Is there something I should check in the registry to make sure that it will work? I do know for sure that it was working when it was just the printer and drivers installed, it only happened after running the print server setup. I have already tried removing the printers and drivers from the system.
Thanks,
BradenI have a problem similar to those posted here, with one difference. With my printers newly installed, regardless of which one is selected as the default, when I try to print from Adobe Reader I receive the error message we're talking about : "Before you can perform a print related task...."
Here's the fun part.
If I click OK on the message, ALL MY PRINTERS GET DELETED and, I get the windows message that "Spooler subsystem app has encountered a problem and needs to close"! If instead of clicking OK I switch to Task Manager and end Adobe, I'm fine and can print from other programs.
I can "reset" the problem by deleting the files in C:\Windows\System32\Spool\Printers and C:\Windows\System32\Spool\Drivers\w32x86, restarting the machine, and deleting then reinstalling the printers (which show up again after the restart).
BUT, if I try to print from Adobe Reader again, I get the same cycle of problems.
I am running Windows Vista and Adobe Reader 8.1 -
Before you can perform print-related tasks such as page setup - Internet Explorer 8
I understand there have been similar threads on this but they all related to printing directly out of Acrobat reader rather than a browser.
On some machines when printing a PDF from within Internet Explorer the error "before you can perform print-related tasks such as page setup" is displayed and users are unable to print. I have removed printers, changed the default printer none of which have worked. If you change Acrobat reader to not display PDFs in Internet Explorer printing works fine.
System Information
Windows 7 Enterprise
Acrobat Reader 9.3.0
Internet Explorer 8
Any information regarding this would be appreciated.
Cheers
JasonThis works in Photoshop cs4: SOLUTION!!! I get the same msg... "before you can perform..." etc. on some images that I've printed before but not on others. I haven't found the cause, but here's an easy WORKAROUND: Open your file, Select All, Copy, File>new, paste... and print away!!!
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All of a sudden, my CS4 Photoshop will not print. It gives me the message "Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer." What has happened? I cannot get into any of the print or page setup menus to change preferences so where do I go from here?
I just updated my Canon MG3500 series printer driver through Canon support. Printer worked fine, but I could not print from Photoshop.
I followed all the links and the instructions on the Adobe help site, but could not go past the "Print" box in my Photoshop CS4, so none of the other information could be applied.
I could open images in Adobe Illustrator, and print from that program, but 99% of my image work is in Photoshop.
I found a link at http://yourbusiness.azcentral.com/printer-not-found-photoshop-cs4-11574.html
That information advised to locate the Photoshop CS4 Prefs.psp file and rename it to Prefs.psp.old, because when you recreate your preferences file, PhotoShop deletes the custom settings associated with the file.
It threw up a warning when I changed the name, but I figured I could always change it back. After shutting down the computer and printer, restarting both and opening Photoshop CS4 I was able to open the print dialog box and print photos again.
Hope this helps. -
Photoshop CS4: Before you can perform printer-related tasks ...
Scenario: I open two JPG files. Select one, and print it. Select the second, and get the message "Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer". Go back to the first, the print is fine.
It seems to be only with some files, size does not matter. These are JPGs, so what can be wrong?
This KB is no help, so any other ideas?[Note that I was logged in under an obscure account when I started this thread]
Tried changing the default printer, same problem.
[LATER] SOLVED! It seems the problem is that the resolution and size of the image combine to create an image that would not fit in the printer, so Photoshop ask you to intall one that can print it. This is really dumb, as you can resize the printout. See this thread. -
Hi,
I got the next error message for a pdf document: “Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer"
Info:
- version: 10.1.3
- Default printer: Epson SX110 Series
- Document: Security properties: Printing allowed - all other security properties: not allowed
- Same document without security, does print without any problems.
thanks for quick solutionHi,
My printer is correctly installed. I can print other pdf documents without any problem (even the same document if the security settings are not set).
best regards
Alec -
I have Windows XP SP3. I am using Adobe Acrobat Pro 9. I've never had a problem printing a pdf file before. My printer is a year old and all other applications print without problems. Suddenly, I am unable to print pdf's. Any suggestions?
Please verify if you're Acrobat 9 is updated to 9.4.2 by checking the version at Help > About Acrobat 9 Pro
If it is Acrobat 9.4.2 then do the the following....
the fast and easy way:
1.) go to the installation directory of Acrobat (C:\Program Files\Adobe\Acrobat 9.0\Acrobat)
2.) Look for the file "Adobe.Acrobat.Dependencies.manifest"; do a right click (open with) then select from the list of programs - choose Wordpad;
3.) Delete the line <file name="atl.dll" /> then click on the Save button
4.) Reboot your machine after saving that file
This should fix the issue of being unable to print PDF file after installing 9.4.2 update for Adobe Acrobat. -
The printer is installed and works perfectly, even when using other Adobe products like Photoshop. I have to open the PDF in Photoshop just to print it. What is wrong with Acrobat Pro, and why is it acting up without any changes to my system, printer, software, etc? This problem began about a week ago, after YEARS of using Acrobat without any issues.
Acrobat Pro 9.0 on Windows 7 Professional, 64-bit.
Message was edited by: Michael IngallsHi BuddhaMike22,
I would suggest you to refer this KB Document for a fix to this problem: https://helpx.adobe.com/acrobat/kb/printing-problems-acrobat-9-4.html
Please revert back if you need any further assistance.
Regards,
Rahul -
Before you can perform printer related error
Okay - Well to say I am a little pissed right now would be an understatement. I was doing some edits in PSE10 and then wanted to print the results - Now I am getting the error message as stated above. I have 2 printers installed and have been able to print to both of them with no problem until 2 hours ago. if I select my black and white printer as default, I can print from PSE10 with no issue. If I select my Dell 2150 color laser, I get this
message. I have uninstalled PSE and still get the same message. Can someone PLEASE tell me why this is happening and how do I fix it.
SP I also deleted the setting files - No Luck.If Photoshop Elements works with one printer but not the other, why would you reinstall Photoshop Elements? Have you tried uninstalling and reinstalling the driver for the Dell 2150 (make sure you download the latest version of the driver when you reinstall).
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Before You Can Perform ... as we know
I'll make this uncomplicated. It's the 'before you can perform printer related tasks such as page setup or printing a document you need to install a printer'.
This happens with mostly Psd documents. On several other computers ( all exactly the same Hp, Printers, Software) there is no issue. I have to copy the file to a flash drive and print the document from the other HP 8200.
On this Hp 8200 there is a problem.
I performed Micosoft's suggested fixes and nothing worked.
I read all the articles relating to 'Before....' and nothing that I could administer helped.
Within Photoshop we have File > Print > Page Setup > Print One Copy. When I click on any print selection I get the error. Thus I can't proceed to selecting another printer.
I tried saving into Jpg, into Tif, and I cannot print. I flattened the layers that did not work.
I uninstalled CS4 Creative Suite from Add/Remove.
I uninstalled all Adobe applications.
I turned off non windows services and all start up programs.
I ran the Adobe Clean Script.
Then I reinstalled a fresh installation of CS4 Creative Suite. I did this with a new administrator credential.
All went smooth. That was - unexpected.
However, all the print issue I stated above are in evidence. I am unable to print.
I don't know what to do. These computers with CS4 Creative Suite are for our advertising department.
I am the computer tech here and they expect to work under normal conditions.
Running the finish Psd project from one computer to another is very awkward.
Is there a rememdy?
I am clueless, and helpless.
Thanks
Chuck MThe hard way is to boot in safe mode and delete all drivers and spool files in C:\Windows\System32\Spool. This might allow you to reinstall the printzer driver without any link to a previous isntall. It might just take several attempts and additional excursions to the printer panel and device manager to figure out port and USB stuff that may be relevant...
Mylenium -
I had Adobe Acrobat Serial loaded before the hard drive crashed on my old PC. I have tried to download Acrobat 9 on my new PC, but always get the message “This is not a valid serial number”.
I had Adobe 9 Standard on the old. But what downloads from the page http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html is Adobe 9 Pro. Perhaps this Pro version is the problem.
Anyway, can you point me to a way to install Adobe on my new PC?You can try Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools.
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I have just got a new computer and I want to transfer Adobe Acrobat to my new one can this be done ?
Hi Ianpce,
You need to download and install Adobe Acrobat on the new machine to use it.
You can use the same subscription or the serial number to activate the product.
Thanks -
Acrobat plug-in.
The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser.
Please exit Adobe Acrobat/Reader and exit your Web Browser and try again.See if you can find a NPPDF32.DLL files in the Firefox program folder (C:\Program Files\Mozilla Firefox\)
You can see the installed plugins on the about:plugins page.
* http://kb.mozillazine.org/about%3Aplugins
You can set the pref plugin.expose_full_path to true on the about:config page to see the full path of plugins on the about:plugins page.
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.
You can open about:plugins and about:config via the location bar, like you open a website (about: is a special protocol to access some build-in pages).
If you get a warning when opening the about:config page then you can confirm that you want to continue.
See Manually uninstalling a plugin:
* https://support.mozilla.com/kb/Troubleshooting+plugins -
cant open pdf file ..it says....The adobe/acrobat reader that is running can not be used to view PDF files in a web browser. please exit adobe/acrobat reader and exit your web browser and try again
-> [[Troubleshooting extensions and themes]]
-> Clear Cookies & Cache
* https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
-> [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
'''Plugins Updates'''
Your Flash plugin is quite older. You need to update it.
* Adobe Flash Player 11.0.1.152 (3.59 MB)
* http://get.adobe.com/flashplayer/
Your Java plugin is quite older. You need to update it.
* Java Version 6 Update 29
* http://java.com/en/download/index.jsp
* [[Using the Java plugin with Firefox]]
-> Update All your Firefox Plugins
* https://www-dev.allizom.org/en-US/plugincheck/
* http://www.mozilla.com/en-US/plugincheck/
'''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''
Check and tell if its working. -
Bought Adobe CS 4 on DVD few years ago and want to install the Adobe Acrobat 9 pro out of it now on my new Win8 Samsung Ativ Smart Tablet.
-> My question: Where can I download Adobe Acrobat 9 pro, so I can install it using my SN from Adobe CS 4?
ThanksThank you, but unfortunately it the link to the download of Acrobat 9 doesn't work. I just got the following error:
Access Denied
You don't have permission to access "http://trials2.adobe.com/Applications/Acrobat/APRO/9/trials/AcroPro90_efg.exe?" on this server.
Reference #18.2cd2f3d4.1380300612.455f7f0
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