Adobe Acrobat 8.1 Error

Help....I keep getting a dialog box in the middle of my screen that says an error has occurred and asking if I want to send an error report...then it kicks me out of my app (Outlook - attempting to print a .pdf file) and then pops me back into Outlook.
My help desk guys at work can't figure it out (have removed and reinstalled to no avail).
When I click on the link to review info about the error it gives me the following:
Error Signature
AppName: adobe.exe
ModVer: 0.2.1537.19
AppVer: 8.1.0.137
ModName: hpz3r5k4.dll
Offset: 00019e84
Can anyone tell me what this all means, if you have seen it before and what the fix may be?
Thanks,
Liz Springer
Exec. Assistant
[email protected]

It is the version that my company supports
Do you think there would be a cure on a more up to date version?
Thanks!
Liz Springer
Executive Assistant to the President/CEO
20420 Century Blvd
Germantown, MD 20874
Phone (301)944-2764
Fax: (301)944-2911
Cell: (240)506-0090
www.currentgroup.com

Similar Messages

Adobe Acrobat gives an error message "The key file is missing, canceled"

Hi,
Adobe Acrobat gives an error message "The key file is missing, canceled" this is a direct translation of the Finnish error message. Acrobat is already re-installed. The operating system is Windows Server 2008 R2, and there is also installed Adobe Reader X.
BR
Heikki

Please let us know do you see this error on every launch of Acrobat?
Recommended is to have latest version of Acrobat and Reader. i.e. 10.1.8
Try updating application and then see if you still encounter the error.

Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050

Hi,
On trying to run a failed update from Adobe, my Adobe Acrobat Pro X became corrupt and failed to open.
I am now trying to reinstall the software, but the software does not install successfully with Exit Code: 6 and the following key warnings and errors:
WARNING: DW022
WARNING: DS013
ERROR: DW006
ERROR: DW050
The full error message is as follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ... WARNING: DS013, DW022 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 6 warning(s)
WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 05:30:16.288604) already installed with incompatible version (2011-03-17 01:56:17.451315)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Please help! I uninstalled the corrupt version X before this installation attempt.
I also still have Acrobat Pro 9 on my machine as backup (for this precise reason) but don't believe this is the problem as they have co-existed without a problem for near a month now. The corruption in version X occured after this morning's failed update from Adobe.
Many thanks,
K

Thank you! That did indeed do the trick
Must have been a font or something causing the problems, as opening in safe mode allowed the software to install correctly.
Thanks again!!
K
Date: Fri, 31 Aug 2012 05:28:15 -0600
From: [email protected]
To: [email protected]
Subject: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
    Re: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
    created by techkid123 in Downloading, Installing, Setting Up - View the full discussion
Hi.
The error message as displayed in the above error log is EXIT CODE 6.
Please try and follow the below mentioned KnowledgeBase Doc
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Hope it Helps
Thanks
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4662988#4662988
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4662988#4662988. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Adobe acrobat/reader activation error : 93:-8

adobe acrobat/reader activation error 93:-8

Douvaine, Adobe Acrobat and Adobe Reader are 2 different applications. In which application are your getting this error 93:8?
93:8 denotes that your serial number is invalid. Please type the serial key again and check.
Else, give us more details about your issue like your OS, exact error message, application name and version, etc.
Check this article for reference. http://helpx.adobe.com/x-productkb/policy-pricing/activation-error-codes.html

Adobe Acrobat 9 Installation Error 2?

Support:
I just purchased Adobe Creative Suite 4 for my office and I'm having issues installing Acrobat 9. All other applications install, etc: Photoshop, Dreamweaver. To get ready I uninstalled all my old CS3 software and used the CS3 clean utility from Adobe. Then I searched all my files and registry and deleted all leftover files and registry entries.
I restarted and began to install my wondrous new CS4! Everything went well until the end of the installation. I got an error saying Adobe Acrobat could not be installed. It gave me the below output, basically put: "Error: Error 2". I then went to the support site and installed the Adobe Air, Adobe Support Advisor. After a quick check of the "Creative Suite Product Install" option it returned, "The module found no solutions to report for the selected log file.".
Adobe Installer Error Info:
"Sorry you are experiencing trouble with this installation.
Adobe Acrobat 9 Professional (At install, older versions get upgraded. A l'installation, les versions plus anciennes sont mises à niveau. Bei der Instalation werden ältere Versionen aktualisiert.)
Error:
Error 2."
I don't know what to do now. I desperately need Acrobat installed for my business. I have searched the support site up and down and have found no information on the issue. I did find a support issue which says, "Acrobat 9 is not installed as part of Creative Suite 4 on Windows (XP 64-bit, Vista 64-bit and 2003 Server 64-bit): Adobe Acrobat 9 fails to be installed as part of Adobe Creative Suite 4 on Windows XP 64-bit, Windows Vista 64-bit and Windows 2003 Server 64-bit." However I have an x86 (32bit) system. Hell, I even tried to install the Windows KB update file and it wouldn't let me due to my system being 32bit. Link to the issue below:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407134&sliceId=1
I then also found a user who reported the infamous Error 2; however sadly he did not have the exact same issue although similar. He too ran the analyzer application and it also found no errors. He is also running a similar setup to mine (see specs below). He gets the same error when trying to install the other applications such as Illustrator, Photoshop, etc... To this day his issue has not been taken care of. Link to his issue is below:
http://www.adobeforums.com/webx/.59b6f48a
My system information: Windows XP Pro SP3 with a P4 3Ghz, 2GB DDR RAM, Radeon X1650, multiple hard drives, and the most recent updates, software, etc...
Please help and thanks in advance,
Mike

Bob -
I know my original post was over a year ago, but unfortunately I wasn't ever able to resolve it. I worked with tech support over the phone wasting hours of both of our time trying to resolve this problem. Now when I need to use Acrobat 9 Pro, I have to access it with my laptop and then transfer my work back to my desktop computer in order to use the rest of the CS4 Suite on my desktop. The crazy thing is I'm running the exact same XP software on my laptop as I run on my desktop and Acrobat on my laptop works great. So I have no doubt that Acrobat works well with 64 bit systems on Vista and 7, but I'm not very confident that by upgrading to a new windows operating system will result with success. This issue seems so strange to me since I am able to run 50 other applications on my desktop from other software manufacturers and can successfully download new applications from any software manufacture with the exception of Acrobat. If anyone has a similar problem and can figure out a solution, please let me know.
- Neil

Adobe Acrobat 9 Installation Error 2? *Updated*

______________________________________________________
Question**********************************************
Support:
I just purchased Adobe Creative Suite 4 for my office and I'm having issues installing Acrobat 9. All other applications install, etc: Photoshop, Dreamweaver. To get ready I uninstalled all my old CS3 software and used the CS3 clean utility from Adobe. Then I searched all my files and registry and deleted all leftover files and registry entries.
I restarted and began to install my wondrous new CS4! Everything went well until the end of the installation. I got an error saying Adobe Acrobat could not be installed. It gave me the below output, basically put: "Error: Error 2". I then went to the support site and installed the Adobe Air, Adobe Support Advisor. After a quick check of the "Creative Suite Product Install" option it returned, "The module found no solutions to report for the selected log file.".
Adobe Installer Error Info:
"Sorry you are experiencing trouble with this installation.
Adobe Acrobat 9 Professional (At install, older versions get upgraded. A l'installation, les versions plus anciennes sont mises à niveau. Bei der Instalation werden ältere Versionen aktualisiert.)
Error:
Error 2."
I don't know what to do now. I desperately need Acrobat installed for my business. I have searched the support site up and down and have found no information on the issue. I did find a support issue which says, "Acrobat 9 is not installed as part of Creative Suite 4 on Windows (XP 64-bit, Vista 64-bit and 2003 Server 64-bit): Adobe Acrobat 9 fails to be installed as part of Adobe Creative Suite 4 on Windows XP 64-bit, Windows Vista 64-bit and Windows 2003 Server 64-bit." However I have an x86 (32bit) system. Hell, I even tried to install the Windows KB update file and it wouldn't let me due to my system being 32bit. Link to the issue below:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407134&sliceId=1
I then also found a user who reported the infamous Error 2; however sadly he did not have the exact same issue although similar. He too ran the analyzer application and it also found no errors. He is also running a similar setup to mine (see specs below). He gets the same error when trying to install the other applications such as Illustrator, Photoshop, etc... To this day his issue has not been taken care of. Link to his issue is below:
http://www.adobeforums.com/webx/.59b6f48a
My system information: Windows XP Pro SP3 with a P4 3Ghz, 2GB DDR RAM, Radeon X1650, multiple hard drives, and the most recent updates, software, etc...
Please help and thanks in advance,
Mike
Solution**********************************************
Support:
I have figured out the solution to the issue on my own. I usually have the print spooler service disabled on my work PC to combat intellectual property theft. However, I remembered that I once had an issue installing Adobe CS3 Master Collection (Adobe Acrobat 8 Pro). The older generation Adobe software (Adobe Acrobat 8 Pro/CS3) displayed the error that the print spooler service was not started and provided a solution. What is really strange is that the newer software (CS4) simply gives no description of an error and simply outputs "Error 2".
Adobe Acrobat 9 Pro included with Adobe CS4 Master Collection will not properly install if the print spooler service is not enabled and started! After the install you can disable the print spooler service as usual, but it is necessary upon installation to have it running. In addition, Adobe Acrobat Reader 9 (Free Edition) will install and perform as usual with the print spooler service disabled. I suggest putting this information on your site for others who may experience the same issue in the future.
Regards,
M

Checking the Event Viewer is good advice.
I had Error 1606.Could not access network location, and a web search led me to this advice to remove old registry entries for MS Office:
http://www.gilsmethod.com/fix_error_1606_acrobat
Makes no sense but there you have it.

Adobe Acrobat X Pro - Error Message : "Adobe Acrobat Has Stopped Working"

I use Windows 7 - 64bit / CS6 Master Collection that has Adobe Acrobat x Pro.
When the computer is on for a little while, Acrobat would generate the error message that it has stopped working and then shuts down. Once that error message occurs, I cannot get Acrobat to stay open. It opens the PDF document, stays open for a few seconds then the error message occurs and it shuts down.
What helps for a short term is to restart the computer. This seems to temporarily remove the error until the computer is on for a while then the error returns.
This problem repeats. Product repair feature does not work. This has nothing to do with the license, I tried that fix and it made no differnce. I do not have this issue with other Adobe products included in the master collection.
It seems fruitless and frustrating to send a message to Adobe Support, the run around with pages and links is like smacking walls on every turn, it is obvious Adobe does not want people contacting their support. Service from Adobe for their products is poor.
I hope that someone here has the answer to the problem. Anyone?

Ok, here is the update.
The link: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html , leads to a webpage that says to download a fix ZIP file named: "Acrofix.ZIP". It contains the file "acrofix.exe".
I did use this "exe" file about 2 months ago and it did nothing to fix the issue. I used it again today, because the same issue of "Adobe Acorbat has stopped working", occurred again and again it did not work, the problem of "Adobe Acrobat stopped working" presists. Again the only work around, which is temporary, is to reboot the computer.
So far these do not work:
Relicensing or Registering the Licence
Acrofix.exe
Anyone else have an answer? - or am I the only one suffering this really annoying issue?

Adobe Acrobat X Installation Error

We have many Windows machines with Adobe Acrobat 9 Standard installed and running without issue, and they can update just fine. When we try to install the newly purchased Acrobat X Standard on these machines, the installation fails at the very end after creating the PDF printers. We have tried letting the Acrobat X installer remove Acrobat 9, and we have also uninstalled Acrobat 9 manually before attempting the Acrobat X install. We are installing with local admin rights.
The error still occurs, and Acrobat X installation fails with :
Error 1935. An error occurred during the installation of assembly component {C6357C55-7461-3D51-9AE5-FD71CA24027A}.
HRESULT : 00x8007051A.
Then we hit OK, the entire installation rolls back and fails. However, we are able to reinstall the Acrobat 9 Standard without issue.
Any help or direction would be much appreciated.

Good day,
Sorry to hear you're having trouble. Try the solutions outlined in this document: http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html if you're still having trouble.
Kind regards,
David

Adobe Acrobat 9 Download Error

When I download and extract adobe acrobat 9 std files, it says I don't have enough storage. I have a yoga II and should have plenty of storage. Is there something else I need to do?

Hey mattg77428319,
Could you please share the exact error message that appears when extracting Acrobat std files.
You might try emptying the TEMP folder by typing '%temp%' in the Run window (Press Windows + R) and then check again.
What version of OS are you working on? Is it compatible with Acrobat 9 std?
Let me know.
Regards,
Anubha

Adobe Acrobat X Pro Error in SharePoint 2010

I have a group of users who are unable to access PDF Files in a
Specific Folder in SharePoint 2010
They are however able to open PDF Files from emails, desktop, other shared folders and
other folders in SharePoint 2010. See the error message below.
Error Message:
There was an error opening this document. File open failed.
Note the users are currently using Adobe Acrobat X PRO. Could this be a permission issue in SharePoint?
Regards,

Hello,
In addition to permission, are you able to open same PDF from other folder or library? Just download PDF file using windows explorer and upload in any library folder and open it.
Since you are able to open other PDF files so i suspect that there is issue with specific file only. You might also try to same file in different browser.
Hemendra:Yesterday is just a memory,Tomorrow we may never see
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

Having trouble downloading a free trial of adobe acrobat xi pro - error keeps saying that an adobe file already exists

Hio,
I'm trying to download the application Adobe Acrobat XI pro - but every time I go through the download process, it comes up with an error that says it can not download because an adobe file already exists in the folder. I don't have XI Pro downloaded. Any thoughts?

Update... Derp... Had it already loaded and didn't even know it..

Adobe Acrobat "resource mismatch" error

Hi
I've recently installed Adobe Acrobat 6 Pro. The app ran flawlessly until I opened it the other day and up popped a "resource mismatch" error msg. I can't use the app at all. Has anyone else encountered this and fixed the problem?
Cheers
Rich

Since Acrobat is not an Apple product, you should post your question on the Adobe forums:
http://www.adobeforums.com

Adobe Acrobat closes after error...

I am getting the following error each time I open Adobe Acrobat 7.0 Professional...
"An error has been detected with a required application library and the product cannot continue. Please reinstall the application."
I have tried uninstalling and then reinstalling the program. It didn't help, got the same error shortly after opening the program.
What is strange is that the problem just suddenly appeared therefore, I believe that it may have been malware related causing this problem. And I have had this program and have been using it without any problems now for over 3 years.
It appears that a vital part of the program is being blocked.
Can anyone please help and offer a detailed solution to this problem? Maybe someone has already encountered it.
Thank you!
-Dan Sacapano

Good day,
Sorry to hear you're having trouble. Try the solutions outlined in this document: http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html if you're still having trouble.
Kind regards,
David

Adobe Acrobat X Pro Error Message

Hello there:
I am constantly getting this message when I try and move a pdf that I just worked on into the trash. I then have to re-start my computer to move them into the trash. I just purchased this product a month or so ago.
Screenshot of error is attached.
Hoping someone can help.
Thank you,
Susan Lucibello

Ok, here is the update.
The link: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html , leads to a webpage that says to download a fix ZIP file named: "Acrofix.ZIP". It contains the file "acrofix.exe".
I did use this "exe" file about 2 months ago and it did nothing to fix the issue. I used it again today, because the same issue of "Adobe Acorbat has stopped working", occurred again and again it did not work, the problem of "Adobe Acrobat stopped working" presists. Again the only work around, which is temporary, is to reboot the computer.
So far these do not work:
Relicensing or Registering the Licence
Acrofix.exe
Anyone else have an answer? - or am I the only one suffering this really annoying issue?

Adobe-acrobat reader update error.....

number 1635(error update) for windows xp p.c. home private licences adobe -acrobate reader free version for private home p.c., can you help me ? Thank's

i 'm solved, hope,........was a problem of my personal information, created by me, involontaries, by an inadacting choose id-personal utente that was legacy to another products adobe , but not adobe-acrobat reader, thank's, adobe-acrobat reader update automatically......mine not, icons bar notifications error was deleted, i can you notifications new , before my restart my p.c. now not , regards !

SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

Hi
I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:
"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."
I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"
I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!

I've been watching this thread hoping to find an answer to nearly the same issue... "Acrobat Cannot Continue At This Time Until You Open Photoshop" (?)
It doesn't matter which application I open... Acrobat is worhtless and closes in roughly 5 seconds. Hard to believe Adobe's been unable to duplicate this in-house? Now I'm afraid to uninstall it and reinstall ver. 7. I already had to FORMAT my Vista install and deal with Microsoft requiring personal information before allowing me to authorize my copy of Vista Ultimate a second time, just to get Photoshop CS3 installed on my PC following the beta fiasco.
And to think I installed Vista in the first place because I wanted to be able to use Bridge 2.0....
Jeff, why couldn't there have been a list of files and registry entries to be removed posted? Some sort of procedure to help out those of us that didn't install the Photoshop beta to the default drive or directory? The WinClean tool did NOT work for me, (or several others I'm aware of).
As it looks, the same thing is happening now with Acrobat 8. Those of us with problems are out of luck after spending a lot of money on a productivity suite of tools. After all the problems I had with getting Photoshop CS3 on my computer from Creative Suite, I installed it from a stand-alone version before installing the rest of the suite to gain use of Dreamweaver, etc., (which ALSO crashes my entire system every 2nd or 3rd time I use it!).
I don't mean to be ragging on it, but I am a bit confused after using Adobe products for as long as they've been around...
Thanks.

Adobe Acrobat 8.1 Error

Similar Messages

Maybe you are looking for