Adobe Acrobat 8.2: Crash When Searching
Using Acrobat 8 Professional on Vista Business. When I search, the program crashes:
Adobe Acrobat 8.2 has stopped working
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Never a solution, though.
It is licensed.
Suggestions?
First I'm assuming the printer works with every other program OK, is the true?
Second type a small note using TextEdit and save it as a .pdf to your desktop. Does it print OK?
Third connect your printer directly to your computer via USB, Firewire etc. and try printing. Does it print OK?
Forth there are two ways to print a document. Choose File>Print and in the "Copies & Pages" section choose "Advanced" choose (if the upper left) "print as image". Does it print now?
Fifth try a different printer, connected directly to the computer. Does it print now?
I use Mac OS X 10.4.11 with several printers all day long. Usually #4 does the trick. Let me know.
John Schubert
Similar Messages
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Adobe Acrobat 9.5 crashes when OCR multiple files.
Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name: Application
Source: Application Error
Date: 7/15/2013 9:08:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENV12W7.dot.state.nv.us
Description:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html -
I am attempting to download pdf's from a library search on JSTOR. I can view the pdf but cannot download them as they say "The Adobe Acrobat plugin has crashed". I have been to the firefox plugin check and have updated Adobe Acrobat three times in the last hour, but it still says my plugin is not up to date. This leads me to believe that this may be the source of my crash errors.
I updated Adobe Flash from the same firefox plugin check page and after one try it now says I am up to date, so my system is obviously accepting these updates.
Help!!!!!The following solution is useful for people who have the full version of Acrobat 9, but are getting the error message "the Adobe Acrobat plugin has crashed". You probably want the features in the full version of Acrobat, but still need to be able to open PDF files from your Firefox browser.
Go to Tools > Options > Applications. Scroll down and change all of the Adobe Acrobat files to open with Acrobat 9 (or whatever version you have) instead of "Use Adobe Acrobat (in Firefox)". This may not be as handy as having it use Acrobat inside the Firefox browser, but it will still let you open PDF files without having to uninstall the full version of Acrobat. Hope this helps. -
Adobe Acrobat 9 Pro Crashes When Scanning with Canon DR-4010C Native Interface
When doing a custom scan in Adobe Acrobat Pro 9.2, I need to be able to show the Canon DR-4010C native interface so that it will auto-crop when I am scanning small documents such as receipts, etc. I have another model scanner that does it automatically (a Canon Dr-2510C) but I need that same functionality when I scan with the 4010. I can see the setting when I configure Adobe to use the scanner's native interface however when I choose "auto detection" on the size (in the scanner's interface) and press scan, Adobe immediately crashes. Please help!
Also, your log says: Acrobat.exe, version: 9.0.0.332
Looks like you have not updated Acrobat after install. The current version is 9.4.6. Also try updating Acrobat, Help->Check for updates -
Adobe Acrobat XI Standard crashes when we create pdf from scanner
We are using adobe acrobat XI standard, version 11.0.06
WIndows 7 Pro 64 bit
scanner: Xerox documate 4799
Acrobat crashes when we create pdf from scannerSpent quite a while on this one.. My problem was related to twain drivers which reside in c:\windows\twain_32. I'm running windows 7 64-bit. First it's usually possible to scan in windows 7 maybe vista and from adobe without even using twain (using WIA). So try renaming the twain_32 folder to _twain_32 and see what happens... If that stops the crashing look at the contents of the twain folder. I had a Dell folder for some printer I wasn't even using. That was causing the crash. I removed the dell folder and renamed the twain folder back to twain_32. Now everything works as designed.
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Adobe Acrobat Pro 9 Crashes when trying to save pdf as Word doc.
It starts to save the document and says page pass 1 of 5 for example then says adobe acrobat has stopped working. How do I fix this problem?
Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch -
Adobe Acrobat 9 Standard crashes when editing a document
I have a user that has Adobe Acrobat 9 standard, version is 9.2.0.124. Whenever he goes to edit the document Adobe hangsup and then crashes. This is the error he gets from the event views.
Faulting application Acrobat.exe, version 9.2.0.124, faulting module unknown, version 0.0.0.0, fault address 0x65537661.
I did an uninstall and reinstall of Adobe recently to try and clear the error. Before that he was getting a message about admplugin.apl being the cause of the crash. But well it's still happening after that. Anyone know what I can do to resolve this for him?
Did an update again, but still getting the crashes this time the message is.
Faulting application acrobat.exe, version 9.5.1.283, faulting module admplugin.apl, version 9.5.1.283, fault address 0x000834bb.
So the pluginfile is still the cause of it.
Message was edited by: Plehnert1979You might try removing the plugin according to the post at http://forums.adobe.com/thread/393593. You might just want to move it to a temporary location and see if that solves the problem. You may need to run a Repair later, but give this a try in the meantime.
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Adobe Acrobat 8 & 9 crash when I hit print. Fix?
Process: AdobeAcrobat [630]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.1.0 (9.1.0)
Code Type: X86 (Native)
Parent Process: launchd [104]
Date/Time: 2009-04-21 15:49:05.498 -0400
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x94822133 CFStringGetCString + 307
1 AdobeAGM 0x7e6a2e6a AGMPrintCarbonPrinterList::PrinterList_OSX::GetDict() + 1722
2 AdobeAGM 0x7e6a3be7 PrintSession_Mac_Carbon::CreatePrinterListDict() + 109
3 AdobeAGM 0x7e56ab64 _AGMPrintSessionCreatePrinterListDictProc_CreatePrinterListDict(AGMPrintSession*) + 40
4 com.adobe.Acrobat.framework 0x80a5bbd0 0x7fe4b000 + 12651472
5 com.adobe.Acrobat.framework 0x8023c79b CopiesPagesPDE_Open + 1591135
6 com.adobe.Acrobat.framework 0x800b1439 CopiesPagesPDE_Prologue + 6241
7 com.adobe.Acrobat.framework 0x800b2948 CopiesPagesPDE_Prologue + 11632
8 com.adobe.Acrobat.framework 0x800b2cab CopiesPagesPDE_Prologue + 12499
9 com.adobe.Acrobat.framework 0x800b2d7a CopiesPagesPDE_Prologue + 12706
10 com.adobe.Acrobat.framework 0x803e9ab1 CopiesPagesPDE_Open + 3349109
11 com.adobe.Acrobat.framework 0x801126c4 CopiesPagesPDE_Open + 370312
12 ...dobe.AcrobatPlugin.AcroForm 0x7b9d37bf AcroPluginMain + 763895
13 com.adobe.Acrobat.framework 0x80312b17 CopiesPagesPDE_Open + 2468571
14 com.adobe.Acrobat.framework 0x80312c2f CopiesPagesPDE_Open + 2468851
15 com.adobe.Acrobat.framework 0x80084608 RunAcrobat + 2322894
16 com.apple.AppKit 0x96b0d53b -[NSApplication sendAction:to:from:] + 112
17 com.apple.AppKit 0x96e0d066 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 339
18 com.apple.AppKit 0x96bbbc86 -[NSMenu _performKeyEquivalentWithDelegate:] + 367
19 com.apple.AppKit 0x96bbbd20 -[NSMenu _performKeyEquivalentWithDelegate:] + 521
20 com.apple.AppKit 0x96bbb7f4 -[NSMenu performKeyEquivalent:] + 79
21 com.adobe.Acrobat.framework 0x80083a65 RunAcrobat + 2319915
22 com.apple.AppKit 0x96bba3ac -[NSApplication _handleKeyEquivalent:] + 492
23 com.apple.AppKit 0x96ad716b -[NSApplication sendEvent:] + 3999
24 com.apple.AppKit 0x96a3469f -[NSApplication run] + 847
25 com.adobe.Acrobat.framework 0x7fe4e04c RunAcrobat + 3090
26 com.adobe.Acrobat.framework 0x7fe4d578 RunAcrobat + 318
27 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
28 com.adobe.Acrobat.Pro 0x0000264a start + 258
29 com.adobe.Acrobat.Pro 0x00002571 start + 41First I'm assuming the printer works with every other program OK, is the true?
Second type a small note using TextEdit and save it as a .pdf to your desktop. Does it print OK?
Third connect your printer directly to your computer via USB, Firewire etc. and try printing. Does it print OK?
Forth there are two ways to print a document. Choose File>Print and in the "Copies & Pages" section choose "Advanced" choose (if the upper left) "print as image". Does it print now?
Fifth try a different printer, connected directly to the computer. Does it print now?
I use Mac OS X 10.4.11 with several printers all day long. Usually #4 does the trick. Let me know.
John Schubert -
Adobe Acrobat Pro X Crashes when Trying to Scan to PDF - Epson Perfection v30 on Windows 7
I am running Windows 7 with Acrobat Pro 10.0.0
I have a Epson Perfection v30 Scanner installed. I open Acrobat, and when I select Scan to PDF, pick the v30 Scanner, and start the scan, it does actually start and complete the scanning process. However, at the moment where it displays the results of the scan, Acrobat crashes with the following Signature:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.0.0.396
Application Timestamp: 4cc5ebc0
Fault Module Name: sdc330Twain.ds_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4dcc0018
Exception Code: c0000005
Exception Offset: 0505546d
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
We have 8 machines with Acrobat and this Printer, and I am able to repeat this with each system.
Does anybody have any ideas? Is anybody using the Epson Perfection v30 scanner?Any ideas? there was an update on adobe dated 2/25/13. Perhaps if I uninstall it? I need advice on how to uninstall. When I view updates and click on it, and then click uninstall, it goes back to the Program Screen, in Control, for all programs. Then do I click on Acrobat and Uninstall? I am nervous about doing this. Thanks
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Adobe Acrobat 9.3 Crashes when creating PDF
I have started having a problem with Acrobat Pro crashing every time I try and create a PDF from a file or webpage. I have not found this on the forums previously and was curous as to what may be causing the issue. I have been doing regular updates to my Adobe products as well as the Microsoft OS and applications. I presume it to be related to an update, since I do not remember this being an issue previously, but I am not sure which one it could be.
Has anyone had this issue occur and how was it resolved, save rolling back to a restore point.
Thanks in advance
System Info:
OS Name Microsoft Windows 7 Professional
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Manufacturer HP-Pavilion
System Model FQ574AA-ABA m9517c
System Type x64-based PC
Processor AMD Phenom(tm) 9550 Quad-Core Processor, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.08, 2/3/2009
Windows Directory C:\Windows
System Directory C:\Windows\system32
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 4.66 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 12.9 GBi would suggest a de-installation of Acrobat 9. Run Microsoft Installer Cleanup to remove any dregs left in the Registry. Disconnect computer from the web, turn off all virus and spyware protection. Then re-install.
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Adobe Acrobat 8 standard - crash when print pdf with watermark
it is the EXACT same issue as this:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402928&sliceId=1
the problem is, the steps indicated here to fix the problem in solution 1, do not apply to STANDARD, even though it says it does.
Solution 3 works just fine.
The problem is this, I do not want my watermarks at 100% opacity. Every solution I have found says "Select PDF Optimizer from the Advanced menu.
I do not see that menu/option anywhere in acrobat 8 standard. I need a fix for this issue, and printing a watermark at %100 opacity or getting a new printer isn't a solution.
Apparently if I could just run the pdf optimizer i could fix this issue, but its nowhere to be found.
I was hoping someone could shed some light on this for me. Thanks in advanceI believe the PDF optimizer is only in Professional. I don't have 8 on
my machine now. There may have been something under the file menu that
did some optimization called Reduce File size, but I don't know if it
will fix your problem or what version numbers had the option.
Mike -
Adobe Acrobat Pro XI Crashing When Entering Forms
Anytime I try to add a form to my pdf, it is version 1.6, it crashes. I have tried optimizing as well. I click Tools>Forms>Edit. I choose text box and click where I want it to go...then it crashes. Any ideas? Do you require any other information from me?
Hi Le'Andrew ,
Please refer to the following steps.
Delete all the files from following folders:
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Launch the product and activate again with new serial number
Let us know how it goes.
Regards
Sukrit Dhingra -
Adobe Acrobat V9 Professional crashes or causes PDFs to be corrupted when using Dragon software
Adobe Acrobat V9 Professional crashes or causes PDFs to be corrupted when using Dragon software. I use Nuance Dragon NaturallySpeaking 11.5 to assist me when I add comments to a PDF. I also use it when making additions or changes to text. When I use the two software programs together, Acrobat constantly crashes. If it doesn't crash, an error occurs trying to save the file. I entered 988 comments into a 158-pg PDF, only to find the file was corrupted and couldn't be printed. I also could not see the list of comments (click Show Comments).
These problems do not occur if I don't use both products simultaneously.Never overwrite a clip that is used in Pr. Give the
modified/corrected/updated clip a new name and import that into your Pr
project. Then Alt+Drag the new clip on top of the old clip in the
timeline to replace the clip instance.
If import-then-drag isn't your style, then right-clicking the original
clip in the Project panel and selecting Replace Footage will accomplish
the same thing.
This important rule applies in Encore as well.
-Jeff -
Adobe Acrobat plugin keep crashing
Every time I try to view a pdf in Firefox, I get an error message stating that the Adobe Acrobat plugin has crashed.
'''mtnharry''' (or anyone else with this problem) maybe this will help:
===The Adobe Acrobat plugin has crashed===
You can get this error when both Adobe Reader X and Adobe Acrobat are installed. You can resolve the problem as follows:
#Open the Adobe Reader X application
#Go to''' Edit''' -> '''Preferences'''
#Under Categories (on the left) select '''General''' (near the top)
#Click the button '''Select Default PDF Handler''' (at the bottom)
#Under "Select Adobe Product", open the drop-down menu and click "Adobe Reader X".
#Click "Apply", then close Adobe Reader X
Ref: http://forums.mozillazine.org/viewtopic.php?p=11654747#p11654747 -
Every time I launch Acrobat (version 9.5) it crashes with a run time error. If I then immediately relaunch it works. Tried reinstalling but this has not solved the issue.
ThanksOS: Snow Leopard 10.6.5
Active Directory Setup: Windows Server 2008 - Log in for network users
Adobe Acrobat: version crash 9.3 and 9.4.1
Admin of the Mac computer can log in and use the Adobe Acrobat Professional software, however when a network user
Tries to log on the computer and open the Adobe Acrobat 9.3 or 9.4 the software hangs....for 7-8 seconds then displays a crash report, and options are send to apple.
Permissions on every Adobe Acrobat folder on the computer are set to read/write for every user of the program.
Software Type: Using the DVD purchase with the Education program, and the serial number does accept, and download the software from the Adobe web page.
Emma McFaul
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