Adobe acrobat 8 exits without saving pdf

When creating a fully functional PDF from a word file using 8.3.1 Acrobat appears to complete the conversion but then exits.  There is no PDF saved.

I was using the Acrobat tab on the ribbon; when I use "print to file" it seems to run to completion correctly.
When I used the Acrobat tab things appeared to run normally with the progress window getting to the "Now printing page n..."  "Relocating files" and "Creating PDF tags"; then the window vanishes with no file created.
Print to File is not entirely satisfactory because it doesn't create bookmarks and so produces a less useful PDF.

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