Adobe Acrobat 8 Pro e-license issue

Hello,
I have Adobe Acrobat 8 Pro installed in a PC running Windows 7 (64 bit). Whenever I try to download the e-license it gives me the following error message:
I already tried disabling the firewall but it didn't work, I'm not connected to any proxy server by the way. I would highly appreciate any help, thank you.

I am not sure what you mean by an e-license. Normally you would have a S/N to enter or log into Adobe with your ID to activate (though not for AA 8 as I recall). Simply install and enter the S/N that you should have for the product. After the install, it is critical that you do the updates for Acrobat to properly work. If you can not get them through the help menu, the updates are available at Index of ftp://ftp.adobe.com/pub/adobe/acrobat/ .

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Adobe acrobat 9 pro installation/licensing issues

I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
1. I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7. I downloaded it and installed per instructions. It did not resolve the problem.
2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
I understand and sympathize with Adobe's wishes to protect its products from piracy. However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part. What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked. This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment. This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

Bill, I tried as you suggested - installed every update from 9.1 through 9.3.4. The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu. I appreciate the suggestion though.
Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
Conclusion: Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that). After reading a lot of online 'Adobe Sucks' forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users. Sad that they spend so much time on this, when they need to be fixing real problems. As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them. As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings. Too bad. Adobe used to be a leader in the market.
Next round: Calling Manila again this am. to be continued...

Will an Adobe Acrobat XI Pro Upgrade license work to upgrade an Adobe Acrobat XI Standard installation?

The buying guide for the XI Pro Upgrade (here - Buying guide | Adobe Acrobat XI Pro) does not list Adobe XI Standard in the left hand column... but I currently have XI Standard and want to to go XI Pro, will this work?

Hi Mike ,
There is no such policy to upgrade license from Acrobat XI Standard to Acrobat XI Pro.
If you have the subscription for the Standard version ,you need to get that cancelled and get a new subscription for Acrobat Pro.
If you have the retail version or if you have purchased the software ,you can return that and get a new retail version for Acrobat XI Pro.
For more information ,please contact the technical support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Adobe Acrobat 9 Pro Extended - Signature Issue after upgrade

I have updated to Adobe Acrobat 9 Pro Extended from Acrobat 7 Standard. I have several pdf files that I have signed and secured. These files have been set to not allow clients to remove or alter various pages. I did not save a copy without the signature or security settings. I have not been able to get back into 7 Standard to try and retrieve the signature. I do have a complete backup of the program files. Can anyone tell me how I might be able to retrieve the signature (or signature files) from Standard 7 and place it in 9 Pro Extended? I am using the same computer and as mentioned above I have a complete backup of 7 standard program files prior to the update. I would like to be able to remove the signature and alter the security settings in Pro 9 Extended.
A.L. Clanton

I do have the same problem but I'm OSX 10.6.8
I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
But crashes with Acrobat Pro 9.5 and Lightroom 3.6
Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
it' says it isn't necesary
Process:         AdobeAcrobat [6142]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.5.0 (9.5.0)
Code Type:       X86 (Native)
Parent Process: launchd [178]
Date/Time:       2012-01-23 17:35:51.285 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Adobe Acrobat XI pro set up issues

I recently downloaded Adobe Acrobat XI Pro (English) version. But the software continues to setup in Swedish. Is there a reason why?

Try the direct download (without download assistant): http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
Make sure you follow the Very Important Instuctions before proceeding to the actual download.
[topic moved to Acrobat forum]

Acrobat 9 Pro: Sudden license issue prevent use

When trying to open a pdf document in Acrobat 9 Pro, I get to open it, but after a few seconds a window pops up, titled: “Licensing for this product has stopped working.”
The message reads: “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
(148:3)”
It is not possible for me to reinstall. My Acrobat 9 Pro started as Acrobat 5 many years ago, and since I have downloaded all version upgrades. I don’t have all the version upgrades anymore, hence I contact you. How to fix?

Ravi and Virtualmonk1,
Thanks for your responses.
The licensing repair tool kit worked very well, although when running it, no indication was given that it had performed its job, like "completed", "updated" or similar, which was a little confusing.
My Avira Antivirus indicated no trojans.However, I have experienced several times that various antivirus software give false warnings, because they find some elements of teh software to resemble some trojan behaviour.
Regards,
Frode

Issues Installing Adobe Acrobat XI Pro

Hi,
I have tried installing Adobe Acrobat XI Pro and having issues once the install is complete. A prompt comes up telling me that the serial number provided is valid but a qualifying product could not be found on this computer.
It asks to select a product from a list given but there is no Acrobat XI Pro listed and also asks for the Serial Number again.
Any idea what the issue is?
Thanks

Hi, I originally had a free trial installed and when it ran out I just purchased a new licence. I was sent a serial number for the new licence. I also have a free version of Adobe Reader XI installed as well.
I removed un-installed what was initially installed but still get the same message. Any suggestions?

I just installed Adobe Acrobat XI Pro...

I just installed Adobe Acrobat XI Pro, student Licensing, and it seems to be installed on my c-drive. But I can't recognize any of the files to launch this program. I haven't been asked for a password, which I received, and if anyone can help me figure out which file in this folder I use to launch this, I would appreciate the help.

No, it doesn't show up on my start menu. All I have are folders on my c-drive, there is a folder called Adobe Acrobat XI Pro...when I click to open that folder, there are 2 folders at the top, one is called "Adobe Acrobat XI", which contains 2 folders called "Transforms" and "VC10rT_x64, then below is a setup.exe file. I cannot find a file to launch this application that I bought yesterday.

Acrobat 9 Pro - Volume License

Need the Medial for these two products:
Adobe Acrobat 9 Pro - Volume License
I have the key for both. All is legal, however, for some crazy reason Adobe does not allow download of previous versions of its products.
I need a link to download or a copy of ISO if anyone has it.
Thank you,
Please send response to [email protected]

Have I contacted Adobe Customer Service and not made available to me at LWS. I own volume license, but I'm not .ISO or DVD for installation.

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro ins

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro instead of the free reader?

It may depend on the plugin that is loaded into your browser. However, right click on a PDF and select the Open With option and go to the default button to select Acrobat as the default. That might do it.

Adobe Acrobat 9 Pro - License Agreement ACCEPT does not work

Today I purchased a license for Adobe Acrobat 9 Pro, downloaded the software and installed. I execute the program and when I get to License Agreement I select accept and nothing happens. I can't get beyond this point.
I called Adobe Tech Support and they weren't able to help. I've seen many posts about this and no definite answer.
Before requesting a refund, does anybody know how to fix this problem?
I installed on Windows 7 Pro.
Thank you,

I know this is an old posting, but for those like me who couldn't find the answer:
Had the exact same problem and tried all the previous tips to resolve, including registering the jscript.dll.
Thanks to the genius who posted the answer on another 'windows' forum (wish I could find that again).
Create a new local admin account (add that account to the administrator group).
Login to the new account and launch Acrobat. Then (hopefully) you can click "Accept" to the license agreement.
The registry key it creates is: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\AdobeViewer\EULAAcceptedForBrowser (DWORD=0x00000001). Not sure if you can just manually add the registry value as I had already fixed it by creating the new local account.
After it accepts the license agreement, you can go back into your normal profile and run acrobat. yea!.

Adobe Acrobat 9 Pro: Printing Preferences display issue

Hi everyone,
A user reported an issue with the PDF Printer Preferences drop-down menus running outside the window and that there should be more checkboxes below the three that are showing (see screenshots).
Here is a screenshot of this same window on a coworker's machine (same version of Adobe and Windows).
We are using Windows XP SP3. Adobe Acrobat 9 Pro (version 9.3.1), and current video driver. The resolution is currently set to max, but I tried a few other resolutions but they made no difference on how the PDF Printing Preferences displayed. I've tried repairing, uninstalling, restarting, and then reinstalling but none have done the trick yet. I also have checked the DPI settings and it is set to Normal.
If you have any advise, please let me know.
Thanks!

SOLUTION:
The issue was somehow related to DPI (START > Settings > Control Pannel > Display > Settings Tab > Advanced button). Eventhough the DPI was set to normal, I switched it to LARGE, restarted the machine, logged in after the reboot, changed it back to normal size, restarted again, logged in once more, checked the Printer Preferences and PRESTO --- a properly displayed window.

Adobe acrobat X pro printing issues

I purchased Adobe Acrobat X pro and it was installed on Windows 7/64 bits PC.
I have issues with printing into PDF file for web page. It seems that if I click "convert to PDF" icon on Explorer, it does not have problem converting a web page into PDF. However, if I right mouse click on "print" on a web site, I get a "postscript error" message on Notepad" instead of generating PDF file. With a different web site, it did create a PDF file, but some characters were totally garbage, totally illegible. But it did create a PDF with no problem at all for a certain web page. I had a similar problem with a previous version of Acrobat Pro, but this time it is more extreme.
Am I not supposed to use right mouse click on "print" in order to generate PDF files at all? Do I have to use "Create PDF-from a web page" menu to successfully generate PDF files, but not on "print" using right mouse? Or is this problem occuring specific to Windows 7/64 bits PC? But Acrobat X pro is supposed to work with 64 bits.
I do not seem to have any problems converting files, such as Word, Excel, or JPEG into PDF files so far....
Any suggestion is grealy appreciated.
Henry

We are unable to reproduce the issue at my end. We are able to print fine using both PS and PCL printers. Could you please let me know the exact make of the printer at your end? Also, let me know whether you are using a PS driver or a PCL driver.
Thanks,
Atul

Adobe Acrobat X Pro Extracting Issue

When the download manager was trying to extract the Adobe Acrobat X Pro files to my computer folder, the following message suddenly popped out:
A problem occured while extracting some files. Check available space on your computer and the write priveleges on the destination folder.
I restarted my computer just in case and tried to download the software again yet when it reached on the extracting part, the message again popped out. I have also checked my available space from my C drive and I still have enough, 1.27 TB to be exact.
I am the only user and the admin of this computer where I'm trying to download the software so it would be unlikely that I am restricted to the destination folder. Also, I have downloaded other softwares to the same destination folder and it went successful. It is just with the Adobe Acrobat X Pro dowload where I'm having this issue.
I would greatly appreciate for your prompt response with this matter. Thank you.

is your harddrive 1tb or larger? if so, you'll need to partition that drive to use acrobat x on it.
otherwise:
uninstall acrobat X
run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html
restart your computer
if you're using windows, right click the installation file and click "run as administrator"

License Code Adobe Acrobat x Pro

Hello,
Due to getting a new Desktop machine I am trying to install Adobe Acrobat X Pro onto the new machine.
The current problem is that I don't have the license code anymore ( I still have Adobe Acrobat X Pro installed on my old machine).
I tried to find the license code in Adobe Acrobat X Pro itself but it's nowhere to be found.
I also tried Google but I still get no clear description about where to find my licensecode and if it's possible to even find the licensecode.
I also wonder if it's possible to come into direct contact with Adobe ( by phone or e-mail)
So to sum up my questions:
Where can I find my Adobe Acrobat X Pro license code ? ( digital / in fysical documents)
Is there a way i can retrieve this licensecode if I don't have the fysical documents anymore? (but still have the licensed version on my machine))
Can I contact Adobe directly by e-mail / phone (anything besides a forum)
In advance thank you for helping,
Senne Suylen
Ps. I can also be contacted on :[private information removed by moderator]

Hi
Please try the suggestions in this document: Find your serial number quickly.
If you're still unable to locate your serial number, please Contact Customer Care.
Best,
Sara

Adobe Acrobat 8 Pro e-license issue

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