Adobe Acrobat 9.0 has stopped working (after Start Form Wizard)

Downloaded Trial for Adobe Acrobat 9.0
Tried reinstalling
Latest windows 7 patches
Adobe Acrobat 9.0 has stopped working
(after Start Form Wizard)
Windows can check online for a solution to the problem
details"
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Acrobat.exe
Application Version:    9.0.0.332
Application Timestamp:    4850eb76
Fault Module Name:    MakeAccessible.api
Fault Module Version:    9.0.0.332
Fault Module Timestamp:    4850e54e
Exception Code:    c0000005
Exception Offset:    000e1059
OS Version:    6.1.7600.2.0.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
===============================
===============================
SYSTEM INFORMATION
=========================
System Parameters
Available Physical Memory: 1429660 KB
Available Virtual Memory: 1912212 KB
BIOS Version: DELL   - 42302e31
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 8.00.7600.16385 (win7_rtm.090713-1255)
    Creation Date: 2009/07/13
    Creation Time: 4:43:32 PM
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (win7_rtm.090713-1255)
Graphics Card: Intel(R) G33/G31 Express Chipset Family
    Version: 8.14.10.1930
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:25:18 AM
Installed Acrobat: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
    Version: 9.3.2.163
    Creation Date: 2010/04/03
    Creation Time: 10:57:52 PM
Locale: English (United States)
Monitor:
    Name: Intel(R) G33/G31 Express Chipset Family
    Resolution: 1024 x 768 x 75
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.1.7600
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2493 Mhz
System Name: DELLINSPIRON
Temporary Directory: C:\Users\alan\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: alan
Windows Directory: C:\Windows
Installed Plugins
=================
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 1:59:50 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:05:18 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\PPKLite.api
    Version: 9.0.0.0
    Creation Date: 2008/06/12
    Creation Time: 2:08:24 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\SendMail.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:17:10 AM
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
    Version: 9.0.0.2008061200
    Creation Date: 2008/06/12
    Creation Time: 2:00:30 AM

To go along with Michael's suggestion, something like AA9.2 is needed for X64 systems I think. Also, be careful. Acrobat is not licensed for use on a server. Using it as a user is fine, but not as a server application. Read the license carefully.

Similar Messages

How do I fix: "Adobe acrobat 9.5 has stopped working"

Whenever I try to open a file using Adobe Acrobat 9.5, I get the message: "Adobe acrobat 9.5 has stopped working" "A problem caused the program to stop working correctly. Please close the program". Acrobat reader 9.5 appears to work fine. I am also having problems when opening PDF files from the internet using Internet Explorer. If I try to open a PDF file with Internet Explorer I get and error message Box which says: "Microsoft Visual C++ Runtime Library - Runtimr Error! - Program: C:\Program Files\Internet Explorer\iexplore.exe - R6034 - An application has made an attempt to load the C runtime library incorrectly. - Please contact the application's support team for more information." Then when I click OK, I get the following in IE: "Interner Explorer has closed this web page to help protect your computer - A malfaunction or malicious add-on has cause Internet Explorer to close this webpage. - More Information - Windows Data Execution Prevention detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or a malicious add-on. Other things you can do: Go online to learn about the Data Execution Prevention (DEP) security feature". I am running Windows 7 Pro version 6.1 (Build 7601, Service pack 1) and Internet Explorer 8 version8.0.7601.17514 and Adobe Acrobat 9.5 Standard. I would give you the version but I can't keep the program open long enough to check that. Please HELP I need Acrobat working on this computer.

Reader is not Acrobat, but I got the gist. To try to resolve the issue, open Acrobat and go to Help>Repair. Hopefully that will fix the problem.
The C++ library sometimes gets messed up and has to be reloaded. That would have to be done by way of MS.
After the repair, I would strongly recommend going back to Help>Check for Updates and install updates in order. Since you did not mention updates, I suspect you are running 9.0.0. Also, you did not mention your OS level as 32 or 64-bit. If it is a 64-bit system, you need to run the updates for AA9 to work properly.

Adobe Acrobat 9.0 has stopped working

I have just downloaded and installed adobe acrobat 9.0 on a Windows Server 2008. Installl process went find. When starting the program it eventually wil give me the error "Adobe Acrobat 9.0 has stopped working". I get an option to find a solution on the net or shut down. This is a 64 bit system.

To go along with Michael's suggestion, something like AA9.2 is needed for X64 systems I think. Also, be careful. Acrobat is not licensed for use on a server. Using it as a user is fine, but not as a server application. Read the license carefully.

Adobe Acrobat Pro 9 has stopped working

After a couple of years, message comes up informing me that I cannot use and should uninstall and re-install or contact Adobe Customer Support. Have tried the uninstall/re-install avenuse without success. Does anyone have any idea. Acrobat 9 is installed as part of Creative Suite 4.

I'm getting the same message -- precisely it says:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
It used to work, not sure when it stopped and why.
Thanks for any help
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[email protected]

Adobe Acrobat 8.1 Has Stopped Working

Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 8.1.0.137
Application Timestamp: 46444c82
Fault Module Name: rtutils.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b9ac
Exception Offset: 00001ad4
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Running on Server 2008 R2, XenApp 6.5. This is when attempting to launch the app on the server console with local administrator rights

Not really surprised. Does acrobat 11 also crash?

My distributed form has stopped working after Acrobat did an update the form no longer appears in my tracker.

I had a form that auto collected data through Adobe but it has stopped working after my Acrobat X Pro did an update.
The form no longer appears in the tracker. How can this be fixed? I am using Windows 7.
It would appear that since Adobe are going to be closing the Workspace area in January 2015 that when
Acrobat did an update the ability to connect to files in the Workspace has been removed.
Is there any way to reconnect the file back to the Tracker?
Has anyone else had the same problem?
Adobe don't seem interested in helping as this question has been posted for three days and yet no response.

First and foremost thing you can do it is that reset your Firefox and after that change it to safe mode.This may be happening due to venerable links getting downloaded.
enjoy free web..... :)
regards,
Gautam sharma.

Merge to HDR Pro from LR5. After applying preset and during conversion of file, Iget an error message "Adobe Photoshop CC 2014 has stopped working" and closing PS

In LR5 i do: Merge to HDR Pro. After I apply my preset and PS attempts to convert HDR file, I get an error message from PS: "Adobe Photoshop CC 2014 has stopped working". Then PS Closes.
My source files are 5 NEF files of 28 MB. I select 16-bit, I also tried 8-bit. No difference. Same error message.
I have a Toshiba Quosmio X870 with Intel i7 3610QM @ 2,30 GHz, 16 GB RAM, Windows 7x64 HP SP 1, 7,3 Performance Index
Any suggestions?

As the crash report says - your outdated video card driver is crashing. You need to update your video card driver from the GPU maker's website (AMD/ATI in this case).

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?

Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver.

Adobe Photoshop CC 2014 has stopped working

When ever I launch Photoshop CC 2014 I get the message Adobe Photoshop CC 2014 has stopped working and then the program closes. I happens about 5 seconds after I open the program. I just downloaded yesterday and have not been able to use it at all. Any Ideas?
Windows computer - all other Adobe CC products are working fine

I'm having exactly the same issue. I have no idea how to check out the video card. I'm an artist and incredibly technically handicapped. This is happening on my Brand New Cintiq Companion with windows 8.1. Cant think anything could be out of date already? If someone could post a step by step process to resolving the issue for someone like myself who doesn't know where to start that would be greatly appreciated. I have read the whole thread but still feel nervous to proceed with any rearranging.
"Adobe support indicated that igdfcl64.dll from my Intel's graphics card was causing the issue. After updating the card and nothing changed I did some more research. Searched info about the driver and found out it needed to be copied to windows\sysWOW64 folder. "
I'd like to follow the above advice but if possible some more info would be appreciated.

Adobe CEP Service Manager has stopped working

I had repeated problems installing Creative Cloud for the desktop, after it asked me to upgrade.
After renaming OOBE and using the cleaning tool several times, i got Creative Cloud to finally install.
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So I'm still dead in the water. This is just the latest of a string of problems I've had in installing
Creative Cloud for the desktop on my several PCs.
Any suggestions?

Hi Ken,
Does right click run and Administrator when launching the Creative Cloud for desktop make any difference?
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Infuriating 'Adobe InDesign CC 2014 has stopped working error' has lost me a day. Just got dumped by chat support...

Hi All,
I've taken a few deep breaths before writing this to try and avoid a hugely frustrated rant.
To summarise; since early this morning my previously healthy version of InDesign CC 2014 has been unable to open, crashing at the 'Executing startup services...' stage with the error message 'Adobe InDesign CC 2014 has stopped working'. I worked on it all day yesterday and use it extensively every day more or less, this problem came out of nowhere overnight. I didn't do any kind of system update in the interim period. I'm using a HP Envy dv7 Notebook PC running Windows 8.
I tried as much as I could based on my own very limited knowledge and some forum searching. I re-installed the software. Did that again using the Adobe CC cleaner .exe file in between un-install and re-install. I uninstalled older versions of the software (which all worked fine - as does the rest of the Creative Suite software I have installed. I deleted extensions. None of this helped.
I then went looking for Adobe support and got a guy via Adobe's chat controlling my PC from afar and trying some much deeper technical stuff. After two hours he said that it was an OS issue, sorry... after a bit of dismayed pleading he said OK, I'll try one more thing and made me a new user with administration power, told me to login in to that account and try again. I did, it worked! But it's still broken on my main account and he disconnected in the few minutes I was gone and I now seem to be frozen out of chat help. HELP!
What does this mean? All CS/CC software seems to be working fine on my normal account apart from InDesign CC 2014. I have a huge file, now very close to being overdue, which I was working on in 2014 CC and can't be opened by older versions. The software works on this other account - so I guess I can work there short term. But how do I get it fixed on my main account?
Hopefully someone out there has the answer?
Thanks!
Luke

First, see Replace Your Preferences and do it for the original account.
If that fails to solve the problem, rename the two Adobe folders that contain the prefs in the user profile for that account and copy the folders from the new account where it works. You want to be sure you copy the folders, rather than merge the contents, so you must rename the old folders first.

Adobe AIR Debug Launcher has stopped working Error on Flash Builder 4.6

Hi,
Maybe you could help me out here as I’ve search the web and Adobe forum but could not find any answer.
I just installed Flash Builder 4.6 (after uninstalling 4.5.1), now when I run my app, the adl.exe crashes (error details below). I thought because I have an app that was created with 4.5, but then I created a new app with this version and it still crash. I have Windows 7 64-bit PC.
Thanks so much. Any help is greatly appreciated.
Error details:
Problem signature:
Problem Event Name:     APPCRASH
Application Name:     adl.exe
Application Version:     3.1.0.4880
Application Timestamp:     4eb7612e
Fault Module Name:     Adobe AIR.dll
Fault Module Version:     3.1.0.4880
Fault Module Timestamp:     4eb75fb9
Exception Code:     c0000005
Exception Offset:     000a8a5b
OS Version:     6.1.7600.2.0.0.256.48
Locale ID:     1033
Additional Information 1:     0a9e
Additional Information 2:     0a9e372d3b4ad19135b953a78882e789
Additional Information 3:     0a9e
Additional Information 4:     0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0×0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
And this is the crash log:
Version=1
EventType=APPCRASH
EventTime=129672424273270780
ReportType=2
Consent=1
ReportIdentifier=3f7d7727-1c55-11e1-a8fc-705ab656b183
IntegratorReportIdentifier=3f7d7726-1c55-11e1-a8fc-705ab656b183
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=adl.exe
Sig[1].Name=Application Version
Sig[1].Value=3.1.0.4880
Sig[2].Name=Application Timestamp
Sig[2].Value=4eb7612e
Sig[3].Name=Fault Module Name
Sig[3].Value=Adobe AIR.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=3.1.0.4880
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4eb75fb9
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000a8a5b
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\bin\adl.exe
UI[3]=Adobe AIR Debug Launcher has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\bin\adl.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[15]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[16]=C:\Windows\system32\msi.dll
LoadedModule[17]=C:\Windows\syswow64\ole32.dll
LoadedModule[18]=C:\Windows\system32\IMM32.DLL
LoadedModule[19]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[20]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[21]=C:\Windows\syswow64\NSI.dll
LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\runtimes\air\win\Adobe AIR\Versions\1.0\Adobe AIR.dll
LoadedModule[23]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[24]=C:\Windows\system32\VERSION.dll
LoadedModule[25]=C:\Windows\system32\WINMM.dll
LoadedModule[26]=C:\Windows\system32\OLEACC.dll
LoadedModule[27]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[28]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
LoadedModule[30]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 5.82.7600.16661_none_ebfb56996c72aefc\COMCTL32.dll
LoadedModule[32]=C:\Windows\syswow64\WININET.dll
LoadedModule[33]=C:\Windows\syswow64\urlmon.dll
LoadedModule[34]=C:\Windows\syswow64\iertutil.dll
LoadedModule[35]=C:\Windows\system32\mscms.dll
LoadedModule[36]=C:\Windows\system32\USERENV.dll
LoadedModule[37]=C:\Windows\system32\profapi.dll
LoadedModule[38]=C:\Windows\system32\Secur32.dll
LoadedModule[39]=C:\Windows\system32\DSOUND.dll
LoadedModule[40]=C:\Windows\system32\POWRPROF.dll
LoadedModule[41]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[42]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[43]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[44]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[45]=C:\Windows\system32\WINNSI.DLL
LoadedModule[46]=C:\Windows\system32\DNSAPI.dll
LoadedModule[47]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[48]=C:\Windows\system32\dbghelp.dll
LoadedModule[49]=C:\Windows\system32\uxtheme.dll
LoadedModule[50]=C:\Program Files (x86)\MMTaskbar\shellhook.dll
LoadedModule[51]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[52]=C:\Windows\system32\mlang.dll
LoadedModule[53]=C:\Windows\system32\dwmapi.dll
LoadedModule[54]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll
LoadedModule[55]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[56]=C:\Windows\system32\apphelp.dll
LoadedModule[57]=C:\Users\joel.badinas.ENTICENT\AppData\Roaming\Dropbox\bin\DropboxExt.14. dll
LoadedModule[58]=C:\Users\joel.badinas.ENTICENT\AppData\Roaming\Dropbox\bin\MSVCP71.dll
LoadedModule[59]=C:\Users\joel.badinas.ENTICENT\AppData\Roaming\Dropbox\bin\MSVCR71.dll
LoadedModule[60]=C:\Windows\system32\EhStorShell.dll
LoadedModule[61]=C:\Windows\system32\PROPSYS.dll
LoadedModule[62]=C:\Windows\system32\ntshrui.dll
LoadedModule[63]=C:\Windows\system32\srvcli.dll
LoadedModule[64]=C:\Windows\system32\cscapi.dll
LoadedModule[65]=C:\Windows\system32\slc.dll
LoadedModule[66]=C:\Windows\system32\credssp.dll
LoadedModule[67]=C:\Windows\SysWOW64\schannel.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe AIR Debug Launcher
AppPath=C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\sdks\4.6.0\bin\adl.exe

Dear, I had the same problema.
Was the sandbox from firewall.
I disabled and worked.

Adobe Media Core CS6 has stopped working (Premiere Pro Family CS6)

I have recently upgraded my computer to better run Premiere and Encore but have now encountered the error "Adobe Media Core CS6 has stopped working". The program will then boot even after I choose either of the two options that say they should close the program. They both seem to run fine after getting past the error but I would rather not have to see it everytime and know that something is amis. I have tried uninstalling and reinstalling Quicktime like some other users have suggested but I think my problem may lie elsewhere. Can anyone help me out?
Problem Event Name:
APPCRASH
Application Name:
Adobe QT32 Server.exe
Application Version:
6.0.1.0
Application Timestamp:
5043716a
Fault Module Name:
cwalsp.dll
Fault Module Version:
2.8.13.1
Fault Module Timestamp:
4f33e357
Exception Code:
c0000005
Exception Offset:
00017914
OS Version:
6.1.7601.2.1.0.256.1
Locale ID:
1033
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789

cwalsp.dll
Find out where that's coming from and what it does, then reinstall or uninstall the program it came with. Pertinent information suggests that this may be a DLL of a DRM client for games that interferes with local ports...
Mylenium

Adobe premiere elements 13 has stopped working message

Every time I open adobe premiere elements 13 and download any form of media, in about every 2-3 minutes when i'm editing my video, A message will come up stating that "Adobe Premiere Elements 13 has stopped working." It forces me to close the application. I went to a computer expert and he said that my computer meets all the requirements of the software and even exceeds some of them since it's only 2 years old. Why does this keep on happening to me and how do I fix it?

senseimike
Premiere Elements 13 on what computer operating system?
Have you updated 13 to 13.1 using an opened project's Help Menu/Update? If not, please do so.
Now the usual drill questions...
1. Do the problems exist with and without the antivirus and firewall(s) disabled?
2. Are you running the program as Administrator?
3. Are you using a pen and tablet device instead of a mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card. According
to the Device Manager/Display Adapters, how many video cards/graphics cards is your computer using? Are you running
a multi- monitor system?
5. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1?
6. What are the properties of your source media including file extension and duration? Knowing brand/model/settings of the camera that
recorded the videos is probably the quickest way to get at that needed information. What project preset are you (manually) or the project
(automatically) setting?
7. What specific edits are you doing in the project when the program crashes/shuts down? Is there any consistency to the "stopped working"?
You talk about every 2 or 3 minutes in the workflow. But what is the size of the project by the time the problems set in....2 or 3 minutes
from the time you started the project or 2 or 3 minutes after you have been working on the project for 10 to 90 minutes?
Please review and consider the above, and then we will decide what next.
Thank you.
ATR

Adobe [program name] CS3 has stopped working....

I am attempting to run programs from the Adobe CS3 suite on my laptop, which runs with Windows Vista. My Adobe CS3 programs all show the "Adobe [program name] CS3 has stopped working" message, followed by a brief attempt to fix the problem by windows. Until this morning, the programs had been running without incident for several months.
Does problem sound familiar? What can be done to solve it?

Lots of things are known to cause issues with the CS3 installer, including besides the obvious antivirus and spyware scanners and firewalls things like iTunes, instant messengers, browser helper toolbars like the Google Toolbar, and previous versions of the Flash player, which I would have thought would be removed by the clean script, but there is a tool here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2
Also, be sure jscript.dll is properly registered. It won't hurt to do that again. Click Start > Run and type regsvr32 jscript.dll with the space, but without the quotes, and hit enter. You should see a dialog saying it was successful.
Click Start > Run and type MSconfig and hit enter. Disable all non-essential services and all non-essential items in the startup items, particularly anything to do with Anti-virus, spyware protection or third party firewalls, and then reboot. You can hide all Microsoft service in the services tab of MSconfig to make it easier, and most of whats left will be non-essential, though if anything looks like it has to do with your DVD drive or your mouse youll want to leave it checked. Its probably safe to turn off everything in the Startup tab, but again, if you recognize a mouse driver, leave it on. MSconfig will run as soon as you restart the computer and if everything seems OK, just cancel for the moment.
Be sure the Windows firewall is disabled. Third-party firewalls should have been disabled in Msconfig. Other things that should be disabled include any instant messenger, iTunes, and Google toolbars or similar from other vendors if you run them.
Be sure Java is enabled in the browser, and that you have a default printer (LOCAL - can be fax viewer if necessary) online.
After the installer runs, reboot, and when MSconfig starts change it back to "Normal Startup" and reboot again.
Peter

Adobe Acrobat 9.0 has stopped working (after Start Form Wizard)

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