Adobe Acrobat 9.5 crashes when OCR multiple files.
Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name: Application
Source: Application Error
Date: 7/15/2013 9:08:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ENV12W7.dot.state.nv.us
Description:
Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
Faulting module name: drs832.dll, version: 8.0.2.1088, time stamp: 0x47f2127d
Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\PaperCapture\drs832.dll
Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5
Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html
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Process: AdobeAcrobat [630]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
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Additional Information 1: 0a9e
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Thanks in advance
System Info:
OS Name Microsoft Windows 7 Professional
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Manufacturer HP-Pavilion
System Model FQ574AA-ABA m9517c
System Type x64-based PC
Processor AMD Phenom(tm) 9550 Quad-Core Processor, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.08, 2/3/2009
Windows Directory C:\Windows
System Directory C:\Windows\system32
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 4.66 GB
Total Virtual Memory 16.0 GB
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http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402928&sliceId=1
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