Adobe Acrobat 9 can't make pdf files in 2003 Word

Hello, Can you help me?
I purchased Adobe Acrobat 9 Pro four years ago when I went onto Windows 7 as I needed the 64 bit version. Prior to this I had Adobe Acrobat 7.
Recently I have been unable to make PDF files in Word although it is working in all the other Word applications and through the HP scanner.
It also won’t make PDF files through the Adobe programme and comes up with the message “Missing PDF files”and the repair command fails to save the problem.
I am using Word 2003 but prior to now the programme has worked without a problem.
Can you tell me how to solve the problem as I need the facility as I manage numerous websites for different charities.
My serial number is 1118-1780-5717-0649-5947-1289 and I am reluctant to unload the programme incase I can’t reload it.
I have tried to load Acrobat 7 onto my laptop which still has Windows Vista on it.  The serial number for this is 1016-1284-2194-6099-0208-1387 but it refuses to activate this.  Can you advise me on this ?
I am desperate..
Many thanks, Sheila 

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