Adobe Acrobat 9 causes Windows to crash

Adobe Acrobat Pro 9 crashes Windows when I try to open
multiple PDFs.
This does not occur when opening multple PDFs in the Adobe
Reader program.
Any ideas? Are you only allowed to run on instance of Adobe
Pro - I would expect a simple message indicating this and not a
crash - I recall being able to open multiple files w/ previous
versions.
Thanks...

Hello AnasaziCannibal,
Thanks for posting!
Unfortunately, you've reached the Acrobat.com forums which
are specific to the Acrobat.com website and its set of hosted
services, and do not cover the Acrobat family of desktop products.
Here is a link to the Windows Acrobat forums for you. This
will be a much better place for your post!
http://www.adobeforums.com/webx/.ee6b2f2/
Thanks!
Pete

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hi all. first time poster. long time reader.
i have encountered an odd access violation problem - 'ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "blah" referenced memory at "blah". The memory could not be "blah" - in 'acrobat.dll' recently with a customer who is experiencing seemingly random crashes with adobe acrobat 8 professional.
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STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
0012f9a0 0343c479 0000004d 00000000 46e4e5f5 Acrobat_3000000!AVAcroALM_Destroy+0x30afe
0012f9d8 0343c94a 08650e08 0000004d 0012f9fc Acrobat_3000000!AVAcroALM_Destroy+0x30b96
0012fa68 0343cea2 08650e08 0000004d 0012fab0 Acrobat_3000000!AVAcroALM_Destroy+0x31067
0012faf8 0343d0a3 08650e08 0000004d 0bbf6748 Acrobat_3000000!AVAcroALM_Destroy+0x315bf
0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
0012fc1c 0309eeba 0bbf6748 0012fc48 00000000 Acrobat_3000000!PDPageGetFlippedMatrix+0x471d
0012fc88 030ae925 00000000 08dd9798 03098f43 Acrobat_3000000!PDDocCreateWordFinderEx+0x378ef
0012fce8 0300e9f7 0003007a 0300d5c9 000004d3 Acrobat_3000000!PDDocCreateWordFinderEx+0x4735a
0012fd04 7739b6e3 0003007a 00000113 000004d3 Acrobat_3000000!WinMain+0x24a4
0012fd30 7739b874 0300d1bf 0003007a 00000113 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 0300d1bf 0003007a user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 46e4e2e5 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
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0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffd4000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
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STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f6e0 222cb7ad ad0d64ee 00000000 1398c0d8 Annots!PlugInMain+0xa9198
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I have Adobe CS4 installed on my Windows 7 PC. In addition, I have Adobe Reader XI and InDesign 6 installed. If I remember correctly, after I installed Adobe Reader XI, I uninstalled the version of the Reader which came with CS4.
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SOLVED!
Resetting Internet Explorer didn't work, Reinstalling Acrobat 9.0 Pro didn't work, but changing a registry key did.
Here's where I found the solution:
Microsoft Visual C++ Runtime Library error opening PDF files - Microsoft Community
Here is the relevant post, but before you try it, read my note below:
Hi,
This is known issue with Acrobat for several versions now, Adobe's current fix is just to update their software: http://kb2.adobe.com/cps/404/kb404597.html
The problem is with the application data being misdirected.
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Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
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OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
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9/5/2012 15:33:55.126 [INFO] PDAPP.AppletManager Loading progress196608 out of 1055989
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9/5/2012 15:33:55.132 [INFO] PDAPP.AppletManager Loading progress393216 out of 1055989
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9/5/2012 15:33:55.144 [INFO] PDAPP.AppletManager Loading progress589824 out of 1055989
9/5/2012 15:33:55.146 [INFO] PDAPP.AppletManager Loading progress655360 out of 1055989
9/5/2012 15:33:55.148 [INFO] PDAPP.AppletManager Loading progress720896 out of 1055989
9/5/2012 15:33:55.150 [INFO] PDAPP.AppletManager Loading progress786432 out of 1055989
9/5/2012 15:33:55.152 [INFO] PDAPP.AppletManager Loading progress851968 out of 1055989
9/5/2012 15:33:55.154 [INFO] PDAPP.AppletManager Loading progress917504 out of 1055989
9/5/2012 15:33:55.156 [INFO] PDAPP.AppletManager Loading progress983040 out of 1055989
9/5/2012 15:33:55.158 [INFO] PDAPP.AppletManager Loading progress1048576 out of 1055989
9/5/2012 15:33:55.159 [INFO] PDAPP.AppletManager Loading progress1055989 out of 1055989
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9/5/2012 15:33:55.858 [INFO] LWA.Main Styles loaded successfully.
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9/5/2012 15:33:55.957 [INFO] LWA.QuitCommand Creative Suite 5.5 Design Premium : Performing quitWorkflow...
9/5/2012 15:33:55.959 [INFO] PDApp.HostMessageHandler Recieved force window close message
9/5/2012 15:33:55.960 [INFO] PDApp.HostMessageHandler Sending message to native
Wed Sep 5 15:33:55 2012
[INFO] PDApp.WindowManager - Destroying window with ID - 1
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Last window destroyed quiting as event. Quiting application as an event (async)...
Wed Sep 5 15:33:56 2012
[INFO] PDApp.WindowManager - Destroying PDApp main window with ID - 1
Wed Sep 5 15:33:56 2012
[INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating MessageQueueManager
Wed Sep 5 15:33:56 2012
[INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue
Wed Sep 5 15:33:56 2012
[INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor
Wed Sep 5 15:33:56 2012
[INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating AppletManager
Wed Sep 5 15:33:56 2012
[INFO] PDApp.AppletManager - AppletManager destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating WindowManager
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating NativeCommandHandler
Wed Sep 5 15:33:56 2012
[INFO] PDApp.ExternalGateway - NativeCommandHandler destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating NativePlatformHandler
Wed Sep 5 15:33:56 2012
[INFO] PDApp.ExternalGateway - NativePlatformHandler destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating ExternalGateway
Wed Sep 5 15:33:56 2012
[INFO] PDApp.ExternalGateway - ExternalGateway destructed
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Terminating APE
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Releasing all locks acquired
Wed Sep 5 15:33:56 2012
[INFO] PDApp - Quiting Application
I've opened other CS5.5 apps and they all seem to be okay, except for Acrobat. Is there anything I can do to fix this without a total uninstall and re-install? I'm not seeing this error in two labs where the CS5.5 package I deployed was built using a JAMF Composer Snapshot, rather than AAMEE 2.1
Thanks,
Ted August

I have now come across the same symptoms after deploying the Adobe Acrobat X Pro v10.1.6 security update. The target systems experiencing problems generally have Adobe Creative Suite CS5.5 Design Premium installed.
I have tried replacing/upgrading the Adobe Application Manager v7, reactivating CS5.5 via the command line tool, and upgrading Adobe Photoshop to v12.1.1.
So far, Acrobat X Pro v10.1.6 continues to launch and quit, AAM launches and quits, and the same log messages noted above are written. Has anyone found a working solution to get around this?

Adobe Acrobat Pro DC keeps crashing with "Not Responding" message

Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...

Hi ,
Does this happen while accessing any PDF ' or when you launch Acrobat ?
You could try repairing Acrobat and see if that helps .
Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
You could restart your machine as well and then try to launch Acrobat .
If it is a perpetual license ,you could refer to this one .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Make sure to disable all the third party software before you start installation .
Let us know how it goes .
Regards
Sukrit Dhingra

How do I fix Error 1602 in Adobe Acrobat X (Windows 8.1)

I just did a clean install of Windows 8.1 (64-bit) on my Dell laptop with 8GB of RAM and an i5 processor.
I then installed Adobe Acrobat X from the Adobe download site and used the product key that I have. The install completed successfully and I've used Acrobat to review and edit a few documents. Everything seems fine.
The issue I'm having is that Acrobat X has downloaded software updates for me to apply. However, when I try to apply them, I click on Install and then receive the following in a dialog box:
Update Failed
An error occurred. Adobe Acrobat Updater will try again later.
Error: 1602
I have researched a fix on-line, but those fixes are for Windows XP and Vista for Acrobat 8 and 9.
I would appreciate any help you all can provide.
Thanks,
Mike

try renaming the arm directory for your acrobat x using the info for 8 and 9,
Error 1602 | Update Acrobat, Reader | 8.1.7, 9.2

Adobe Acrobat Standard 9.x crashes when adding large format jpegs

I am using Adobe Acrobat Standard 9.x and when I attempt to add a large scale jpg to a pdf, the program crashes. Is there a limit to the photo size dimensions? My smaller format photos (8.5 x 11) add just fine to the pdf, but when I attempt to add my larger (35" x 50") photos, the program crashes.

I recently ran into this with a bitmap in a 265 page document. I copied the bitmap to IrfanView and then back (I think that was the step -- I am already forgetting) and the copied it back. The problem went away. My student may look a bit more at the file -- I asked so I could give a more definitive comment here.
The result I had suggests that it is a problem in WORD or the bitmap that WORD was using. Why WORD can deal with it and not Acrobat, I am not sure. However, when printing to the Adobe PDF printer there was not a problem, just with PDF Maker.

How can I stop Adobe Acrobat plug-in from crashing?

Whenever I try to download a pdf file, adobe acrobat plugin crashes. I have disabled it. Is it corrupted? Should I install it again, and if so, how?

Try re-installing Adobe Reader 11 from www.adobe.com

Adobe Acrobat Pro - Windows 8

I am a new user of Adobe Acrobat Pro. Which version supports Windows 8 operating system?

Hi Auntp1954,
You may install Acrobat XI Pro is fully supported for windows 8. And is the latest version available.
Regards,
Ajlan Huda.

Adobe Acrobat X - windows XP thumbnails of all file types

I have looked through much of the forums but the thumbnail queries I can find relate to within Adobe Acrobat or the Acrobat thumbnail in windows.
We have a problem that seems to affect multiple users. With Adobe Acrobat X installed. .jpg files do not show up properly in thumbnail view (nor do any other pictures/documents for that matter) within windows explorer. Uninstalling Adobe Acrobat X resolves this. We had already tried disabling Protected mode and I can find nothing online mentioning this exact issue.
Is there a fix or will I need to install the older version /alternative product.
kind regards,
Daniel

Thats fair enough and I didn't put *reader* in the original post - my error. I did have it in the tags though. I'm sure it used to be in the past called acrobat reader. Hence why i automatically used it. In any case the original question stands. Has anyone else had problems with thumbnails when Adobe reader X is installed within windows explorer, sometimes non show, sometimes just a few. And disabling protected mode makes no difference. Uninstalling the product seems to resolve it.
I was hoping there might be a fix, otherwise we'll have to downgrade to a usable product or use an alternative free product.

Adobe Acrobat Pro opens then crashes in Mountain Lion

Howdy All, anybody have the sme problems as I In Mountain Lion. Adobe Acrobat Pro X 10.1.4 opens a doc the crashes out back to the desktop? I have Adobe Reader 10 no problems but Pro withing secs crashes. No Log or anything. Tried the Uninstall and repair permissions etc.? Thanks for any advice. DH

Hi,
Please try the following steps and let me know if that worked.
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra

Adobe Acrobat 9 causes Windows to crash

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