Adobe Acrobat 9 Pro - I/O error message when saving
I'm trying to save an 823KB PDF file that I've worked on many times before and saved successfully in the past, but now when I try to save I get an error message that says "The docuement can not be saved. A file I/O error has occured."
I really don't want to loose the 2hrs worth of work I put into this doc. today- help! I'm on my local server at work. Here is a list of all the things I've already tried:
1.changing the file name - I get the same I/O error
2. saving as a Word doc. - I get a message that says "Save As failed to process this documents. No file was created."
3. When I copy & paste into Word I lose all my formatting and images
4. copy & paste into a new PDF doc. - I get an error message from an "editor" saying that I can only author documents up to 20 pages. I don't have an option to copy and paste select pages.. only to copy the file. I did figure out a way to copy the file and move it into a new blank PDF but I still loose all the formatting and images in the file.
5. This is an 87 page document that I'm continuing to build so printing isn't going to work
6. Searching google or this forum- I see this problem posted elsewhere, but no viable solutions posted.
Please help (thank you)!
You might try running CHKDSK on the disk to where you try to save the file. You might have a corrupted file directory or a damaged track on that disk. I urge you to backup what you can before trying this.
Ken F.
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____Crash Log Here_____
Process: AdobeAcrobat [27695]
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: launchd [258]
User ID: 503
Date/Time: 2012-11-02 19:11:57.561 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 337900 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 7029 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 8429C03D-A823-F1EC-6DB3-C96F2003ABCD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028
VM Regions Near 0x28:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobeAGM 0x0239533b AGMTerminate + 2600856
1 AdobeAGM 0x020f66c9 AGMInitialize + 345079
2 AdobeAGM 0x020db2ea AGMInitialize + 233496
3 com.adobe.Acrobat.framework 0x0018b4cb RunAcrobat + 1557286
4 com.adobe.Acrobat.framework 0x0018b419 RunAcrobat + 1557108
5 com.adobe.Acrobat.framework 0x010636e2 AcroSecurityBailOutImpl + 13087778
6 com.adobe.Acrobat.framework 0x01064d8d AcroSecurityBailOutImpl + 13093581
7 com.adobe.Acrobat.framework 0x01065ba3 AcroSecurityBailOutImpl + 13097187
8 com.adobe.AcrobatPlugin.PaperCapture 0x0d4fba27 AcroPluginMain + 21337
9 com.adobe.AcrobatPlugin.PaperCapture 0x0d4fc34e AcroPluginMain + 23680
10 com.adobe.AcrobatPlugin.PaperCapture 0x0d51292a AcroPluginMain + 115292
11 com.adobe.ocrlibrary 0x0de122e7 0xde02000 + 66279
12 com.adobe.ocrlibrary 0x0de10d91 0xde02000 + 60817
13 com.adobe.ocrlibrary 0x0de4436d RecognizeFile + 76
14 com.adobe.AcrobatPlugin.PaperCapture 0x0d50c864 AcroPluginMain + 90518
15 com.adobe.AcrobatPlugin.PaperCapture 0x0d50f435 AcroPluginMain + 101735
16 com.adobe.AcrobatPlugin.PaperCapture 0x0d510bf2 AcroPluginMain + 107812
17 com.adobe.AcrobatPlugin.PaperCapture 0x0d511271 AcroPluginMain + 109475
18 com.adobe.Acrobat.framework 0x009c1dc9 AcroSecurityBailOutImpl + 6134537
19 com.adobe.Acrobat.framework 0x00911939 AcroSecurityBailOutImpl + 5412473
20 com.adobe.Acrobat.framework 0x00654238 AcroSecurityBailOutImpl + 2539384
21 com.adobe.Acrobat.framework 0x0065437e AcroSecurityBailOutImpl + 2539710
22 com.adobe.Acrobat.framework 0x00ba06d6 AcroSecurityBailOutImpl + 8094742
23 com.adobe.Acrobat.framework 0x00ba03fa AcroSecurityBailOutImpl + 8094010
24 com.adobe.Acrobat.framework 0x00bb9b45 AcroSecurityBailOutImpl + 8198277
25 com.adobe.Acrobat.framework 0x00bbc9d4 AcroSecurityBailOutImpl + 8210196
26 com.adobe.Acrobat.framework 0x006705ea AcroSecurityBailOutImpl + 2655018
27 com.adobe.Acrobat.framework 0x00670937 AcroSecurityBailOutImpl + 2655863
28 com.adobe.Acrobat.framework 0x008120bb AcroSecurityBailOutImpl + 4365819
29 com.adobe.Acrobat.framework 0x00810847 AcroSecurityBailOutImpl + 4359559
30 com.apple.AppKit 0x91d9da21 -[NSWindow sendEvent:] + 6968
31 com.apple.AppKit 0x91d98a0f -[NSApplication sendEvent:] + 4278
32 com.apple.AppKit 0x91cb272c -[NSApplication run] + 951
33 com.adobe.Acrobat.framework 0x00010c87 RunAcrobat + 6882
34 com.adobe.Acrobat.framework 0x0000f2e1 RunAcrobat + 316
35 com.adobe.Acrobat.Pro 0x00001e92 main + 94
36 com.adobe.Acrobat.Pro 0x00001e16 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9873f9ae kevent + 10
1 libdispatch.dylib 0x982ccc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x982cc7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x959080a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99827492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9982768e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x99773b9b MPWaitOnQueue + 261
6 AdobeACE 0x01f5d737 ACEInitialize + 3741
7 AdobeACE 0x01f5d6ad ACEInitialize + 3603
8 com.apple.CoreServices.CarbonCore 0x997faa7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9587d557 _pthread_start + 344
10 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x959080a1 pthread_cond_wait$UNIX2003 + 71
3 AdobeAGM 0x020aa6bc AGMInitialize + 33770
4 AdobeAGM 0x020aa5f6 AGMInitialize + 33572
5 AdobeAGM 0x020aa151 AGMInitialize + 32383
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95882512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x998276ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x99773b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x00069165 RunAcrobat + 368576
6 com.adobe.Acrobat.framework 0x00068e77 RunAcrobat + 367826
7 com.apple.CoreServices.CarbonCore 0x997faa7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x9587d557 _pthread_start + 344
9 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9873f9ae kevent + 10
1 com.adobe.Acrobat.framework 0x01330b1a AcroSecurityBailOutImpl + 16025690
2 com.adobe.Acrobat.framework 0x012857eb AcroSecurityBailOutImpl + 15324459
3 libsystem_c.dylib 0x9587d557 _pthread_start + 344
4 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x9590fafc pthread_cond_wait + 48
3 com.adobe.amt.services 0x0cc26f2c C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0cc1fe78 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0cc26f92 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 7:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9873ec72 __semwait_signal + 10
1 libsystem_c.dylib 0x95907a61 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x9590792a usleep$UNIX2003 + 60
3 com.apple.AppKit 0x91ea1d4d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x92ea61d8 -[NSThread main] + 45
5 com.apple.Foundation 0x92ea615b __NSThread__main__ + 1396
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9873f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9588004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9587fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95867cca start_wqthread + 30
Thread 9:
0 libsystem_kernel.dylib 0x9873f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9588004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9587fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95867cca start_wqthread + 30
Thread 10:
Thread 11:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02395332 ecx: 0x04e22ce8 edx: 0x00000000
edi: 0x00000000 esi: 0x04e22cec ebp: 0xbfffd928 esp: 0xbfffd8d0
ss: 0x00000023 efl: 0x00010282 eip: 0x0239533b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000028
Logical CPU: 1
Binary Images:
0x1000 - 0x1fff +com.adobe.Acrobat.Pro (10.1.4 - 10.1.4) <5F536BF4-9871-0FF5-45E8-24D1686ABCEF> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6000 - 0x1cd0ff7 +com.adobe.Acrobat.framework (10.1.4 - 10.1.4) <D3555537-0E24-FED8-A37D-1954E50ACD0D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1f5b000 - 0x207cfff +AdobeACE (1) <B885D217-C2F6-8496-12D0-FCA0E620635B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x209f000 - 0x2663ffb +AdobeAGM (1) <B09E932D-3C51-EFEF-A21C-C1747B36BDB5> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
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0x273a000 - 0x2a5dff3 +com.adobe.CoolType (AdobeCoolType 5.08.115.1 - 5.08.115.1) <DA458D39-A0A9-163E-F13E-BA9333B413DD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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0x4601000 - 0x460eff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
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0xab24000 - 0xab4affb +AdobeBIBUtils (1) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
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0xc458000 - 0xc516ff3 ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
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0xca8f000 - 0xcafcffb +com.adobe.amtlib (amtlib 3.5.0.34 - 3.5.0.34) <8C1EBC9E-DDFF-660B-03FB-196CE8A4CED8> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtlib.framework/amtlib
0xcb13000 - 0xcbbefff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0xcc02000 - 0xcc69fe7 +com.adobe.amt.services (AMTServices 3.5.0.34 [BuildVersion: 3.5; BuildDate: Tue Sep 14 2010 21:49:00] - 3.5.0.34) <F56D7855-B0F7-4E7E-1997-D4FC2F5ACB2D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
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0x95bc7000 - 0x95f5affb com.apple.MediaToolbox (1.0 - 926.62) <7290B07B-4D03-3B46-809C-64C8FB97B40C> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x95f5b000 - 0x961c8fff com.apple.imageKit (2.2 - 667) <3F5F92DB-C0C0-3C5F-98C6-B84AB9E28B55> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x961c9000 - 0x961c9fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x961ca000 - 0x96227fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x96228000 - 0x96281fff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x962a8000 - 0x962abffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x962ac000 - 0x962b2fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x962b3000 - 0x962b3ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x962bc000 - 0x963a5ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x963a6000 - 0x963aaffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x963ab000 - 0x963aeff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x964ac000 - 0x964cefff libc++abi.dylib (24.4) <06479DA4-BC23-34B6-BAFC-A885814261D0> /usr/lib/libc++abi.dylib
0x964cf000 - 0x965edff7 com.apple.MediaControlSender (1.4.5 - 145.3) <E0931EE7-4ACA-3538-9658-B9B2AC1E6A80> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der
0x965ee000 - 0x965efffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x965f0000 - 0x96631ff7 libcups.2.dylib (327) <F46F8703-FEAE-3442-87CB-45C8BF98BEE5> /usr/lib/libcups.2.dylib
0x96632000 - 0x966ccfff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x966d4000 - 0x966f4ffd com.apple.ChunkingLibrary (2.0 - 133.2) <FE5F0F1E-B15D-3F76-8655-DC2FE19BF56E> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x966f5000 - 0x967a9fff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x967aa000 - 0x967adffUsing Acrobat Pro extract pages (each file no more than 500 pages).
OCR each.
Use Acrobat's 'Combine Files' feature to develop a single PDF containing all pages (and the OCR).
Be well... -
Error message when saving a jpeg after updating to Mountain Lion
I've just updated to Mac Mountian Lion and I'm getting an error message when I go to save a jpeg in Fireworks CS6. I've attached a screenshot but the message says "Could not save the file. The file could not be found". But it actually does save the file. This is very irritating and wondered if anyone else had come across this or found a solution. I believe I'm up to date on all my FW updates. I notice that this seems to do it when I use image preview to save. Thanks for any help!
I believe this issue was recently discussed in the following thread:
http://forums.adobe.com/thread/1041918?tstart=0 -
Error message when saving .fm file
I just upgraded my FrameMaker program to 7.2.
When I try to save my work, the following message appears on-screen:
An internal error occurred while writing imported graphics in this document. The file has been saved, but has lost some image data. Please report this error to Adobe Technical Support.
My file has NOT been saved, none of the changes I've made have been saved. I cannot save this file under a different name, either. And the automated files that are generated by the program as "back-up" files are useless.
HELP!!!Upgraded to 7.2..... Good that you didn't rush into it. ;- )
Anyway, that's the standard error message when a file contains objects imported using an OLE link AND you are running XP SP3.
SP3 implemented security fixes that essentially broke OLE within Frame (and a number of other applications).
So if your document(s) contain OLE links, you're likely to have to convert them to imported-by-reference graphics if they're graphic files or do some other type of conversion if they're tables or PPT slides.
Art -
Error message when saving to a:\ drive when no disk present
I am using a Jfilechooser andsaving images using ImageIO, but I want add in the code necessary to display an error message when the user tries to save to the a:\ drive but there is no disk present. How would I do this, this is the code so far:
JFileChooser chooser = new JFileChooser();
chooser.setApproveButtonMnemonic('a');
chooser.setApproveButtonText("Save");
// create a file chooser with save dialog
int returnVal = chooser.showSaveDialog(c);
// If the user selects ok
if (returnVal == JFileChooser.APPROVE_OPTION) {
// Get the file the user selected
File file = chooser.getSelectedFile();
/ Get the name of the selected file
String name = file.getName();
// Set the format name to null
String formatName = null;
// Get the index number of when the . occurs in the file name
int dot = name.indexOf(".");
try {
if(dot == -1) {
file = new File(file.getParentFile(),
name + "." + defaultExtension);
formatName = defaultExtension;
else {
// else get the format name using a substring.
formatName = name.substring(dot+1);
// If the image cannot be saved, display an error message.
if(!ImageIO.write(bi, formatName, file)) {
file.delete();
JOptionPane.showMessageDialog(c,
"The image could not be saved. Please ensure that the extension is .jpg or .png",
"Image save failed",
JOptionPane.ERROR_MESSAGE);
else { // The image can be saved, so display a confirmation message
JOptionPane.showMessageDialog(c,
"The image has been saved to:\n"+
file.getPath(),
"Image Saved",
JOptionPane.INFORMATION_MESSAGE);
catch(IOException e) { // Display an error message if save fails.
JOptionPane.showMessageDialog(c,
"The image could not be saved, no space on disk!!\n" + e,
"Image save failure",
JOptionPane.ERROR_MESSAGE);Again I have tried this, but in my program if I try to save to the a drive when no disk is inserted, the JOptionPane i want to display is not coming up.
the system prints out
java.io.FileNotFoundException: A:\image.jpg <The device is not ready>
If that makes any sense to you
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