Adobe Acrobat Connect
When using the adobe acrobat connect for web conferencing, the screen seems small when viewed by invited client. Is there anyway the screen can be increased, as it makes the demonstration look small.
Try posting your question on the Acrobat Connect User Community Forums at:
http://www.connectusers.com/forums/cucbb/
Similar Messages
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Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem
I have one particular user that cannot get into the web meetings using Acrobat Connect Add-in. We can log her on with any other PC with no problems. Something on this PC is hanging up.
She gets to the login screen and can log in and accept the agreement...then in IE, nothing happens. If I try to use Firefox, we get the following error:
"Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried the following solutions:
- Uninstalled/re-installed Flash
- Uninstalled/re-installed Adobe Connect Add-in
- Made sure Windows updates were current
- Deleted all temp files and cache
- Re-installed IE 8.
The problem is obviously not browser specific and appears to be with the actual Connect Add-in. Does anybody have any ideas or solutions?can you expand on what you mean by "nothing happens" does any 2nd window launch (connectAddin)? is IE8's popup blocker on or any popup blocker? is the other computer configured the same as the computer that does not work?
you dont state which windows or flash version (http://kb2.adobe.com/cps/155/tn_15507.html) is in use by the client or what your Adobe Connect version is or if the server is doing SSL. if you are not sure what version you have, append version.txt to your connectserver url.
example http://myconnect.mydomain/version.txt
and how the client is connecting to your connect server, is your server behind a firewall, is their client behind a firewall. if they are behind a firewall is there company ports open for RTMP ports.
also I dont have a quick fix for you but some troubleshooting tips
you stated that they removed the ConnectAddin from the add/remove programs but you may also need to check to make sure it was removed
#connectaddin location, can remove the connectaddin folder, once you reinstall the new it will recreate the connectaddin folder
win7: C:\Users\{userid}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
winXP: C:\Documents and Settings\{userid}\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
to test and capture log info from the connectaddin, must create the mms.cfg
Connectaddin log folder, the file name will start with connectaddin-{current_date_time}.log
win7: C:\Users\{userid}\Documents\
winXP: C:\Documents and Settings\{userid}\My Documents\
#for winXX
#c:\windows\system32\mms.cfg
SingleLogFile=0
PlayerLogging=1
flashlogging=true
have them send you the logs to review you may also need to review the connect debug.log around the same timeframe, are you seeing anything odd.
after the testing make sure you have them comment out the lines in the mms.cfg, otherwise it will create a new file everytime they access a connect meeting room.
you can append ?mode=xml to the meeting URL. this will give you some detailed info within the browser. like which application server they are connected to and other info.
you could have the user try accessing the meeting room without the connect add-in, the addin is only required for that person to share. just add ?launcher=false to the end of the meeting url, this will force the meeting room to display within the browser and just use the flash player. -
Variables and Actions in Adobe Acrobat Connect Pro
Hello Gurus,
I have been searching different forums around the net for three days, so I am really frustrated since I cant find anything related to this, and I am even thinking if this is really possible.
I'll try to explain what I wanted to make. I am using Captivate 4 and publishing my content through Adobe Acrobat Connect Pro server. I want to use this "Variables and Actions" Feature of my current version of Captivate. Now, I want that when my user open a training which she is enrolled with, I want her name to appear on the content, like "Hello Irish" something like that, without requiring her to log on her name. How could I make use this variables and actions in captivate 4 to get automatically the "first-name" variable of my user in Adobe Acrobat Connect Pro of my user?
Is this possible guys?
Thanks.
TroyHi,
I am looking at Connect Pro right now, and as I can see it on its default page it displays the name and lastname of the logged user, moreover, there is a part where you could either invite existing user, or create existing user, as mentioned in this link: http://help.adobe.com/en_US/AcrobatConnectPro/7.5/Using/WS5C856274-D671-4665-9CD0-29868C89 60F2.html so I am thinking If maybe there could be a way where I can retrieve the "first-name"of the user through Variables and Actions of Captivate. Since I am trying to avoid prompting the user to type in their first names, I wish to do automatically, that is if it possible.
Thanks.
Troy -
Recording streaming Adobe Acrobat Connect Pro meeting
Hi,
I want to record an on-demand streaming webinar (available for limited time) which uses adobe acrobat connect pro. Can someone please tell me what software I can use to record the webinars in this format.
Thanks,
RahulThe host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.
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Adobe Acrobat Connect for LSO 600
Hi ,
When we install LSO 600 , Adobe Acrobat Connect is comming with it ?
Or do we have to install it separately , and pay an extra fee ?
Regard'sHi C,
Acrobat Connect is not a part of the base LSO 6.00 software delivery. It requires EhP2 to be installed (the Instructor Role is delivered in that EhP) and there is a separate licensing agreement for this version of the product. Your SAP Account Executive can get you details on the licensing.
Best regards,
Harry West -
Keynote 08 Flash Export not compatible with Adobe Acrobat Connect Pro
Hello
Our company uses Keynote extensively for presentations. We also give presentations online using Adobe Acrobat Connect Professional (hosted, formerly known as Macromedia Breeze - <http://www.adobe.com/products/acrobatconnectpro/>). Where as it's a great environment for online seminars (best I've seen), it fails dramatically when you upload a looping Flash file created in Keynote. I first tried this in Keynote '06 and now in '08.
When I tried in Keynote 06, the animation was three slides looping, synced to an audio track. When I tried in '08, it was one slide with (the new) animations looping over 20 seconds (or so) without a soundtrack.
I have some contact with Adobe, and this issue has been sent to their engineering department, but they seem to think there's something funky about the format of the file that Keynote exports. I'm trying to gather more data for them to investigate with.
Does anyone know what version of Flash Apple's export is most like? Do we have any specs on the file export format?
Has anyone tried using Flash exports in other Flash-using online environments?
Thanks!
~brianI believe I figured it was somewhere between Flash 5 and Flash 6. I say this because while the resulting presentations could be opened in QuickTime (which only uses Flash 5) a better result would be achieved by viewing in the browser. Either that, or QuickTime's Flash 5 support isn't complete.
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Adobe Acrobat Connect Pro Meeting video file viewing after broadcast
My university (George Mason University) uses Adobe Acrobat Connect Pro Meeting to set up viewing for distance learning students. I would like to see if there is a way they (or I) could capture these to a file for viewing later. Thanks.
TomThe host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.
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Adobe Acrobat Connect Pro tries to handle Flash page
Adobe Acrobat Connect Pro tries to handle Flash page, asks for login and password (we don't use Connect Pro for training). Not in add/remove programs to ease removal.
Help?The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.
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Publishing to the Adobe Acrobat Connect Pro server - two questions:
I publish Captivate output to the Adobe Acrobat Connect Pro server. I have two questions:
How do I publish content so that users open up the output in full screen mode?
How do I publish content so that users open up the output in their flash players instead of their browsers?
As is well know, varying browser toolbar setups can make or break if your content fits on to the screen.
Thanks!Hi there
I'm unsure if you are asking about this as it relates to Connect Pro server or not?
If you are asking if there is a way to open a Captivate presentation in Full Screen from Connect Pro, I do note that during Publishing, in the dialog the option for full screen mode is disabled. (which is odd because the first time I checked, the option was actually enabled!)
Again, speaking in terms of deploying the content via Connect Pro server, I am unaware of a way to coax Connect Pro into presenting as a SWF only. At least, not if you are publishing to it from Captivate. I did test by publishing a SWF from Captivate to a local folder on my hard drive. Then from inside Connect, electing to upload only the SWF. That seems to work. But again, you really don't have any control over the size of the window that opens. At least as far as I can tell. (I'm somewhat of a Connect novice)
Perhaps you might locate the forums for discussing Connect and ask the questions there?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks -
Adobe Acrobat Connect and Liferay
Hi,
I would like create a portlet into my liferay portal in order to logging in my Adobe Connect server department (connect.ct.infn.it).
In particular I would like that when users insert their own credentials into the portal, thanks the Single Sign-On, also the Adobe Connect portlet logs users into the specified server.
So my questions are:
1) Does Adobe Connect support OpenSSO? In particular I try to install OpenAM with Liferay and it works fine (http://www.objectpartners.com/2010/08/16/integrating-opensso-openam-with-liferay-portal-on -tomcat/).
2) Do you have other suggestions (different from the opensso) in order to create that kind of portlet?
Many thanks for your attention.
ElisaHi C,
Acrobat Connect is not a part of the base LSO 6.00 software delivery. It requires EhP2 to be installed (the Instructor Role is delivered in that EhP) and there is a separate licensing agreement for this version of the product. Your SAP Account Executive can get you details on the licensing.
Best regards,
Harry West -
We have GoToMeeting and GoToWebinar but we need an LMS to manage which courses someone has taken and which courses they need to take. Reporting quiz results is fine too. The pricing shown on the website is per host per 25 attendees. We have up to 1000 learners who may neveruse Adobe Connect to "meet" or participate in a webinar (we will likely continue to use G2W from Citrix for that). So, how does Adobe price it for just the LMS/course management/learner management functionality? Thank you.
Thank you. I look forward to your help.
Michael
Michael Davidson
eLearning Manager
Girl Scouts of Eastern Iowa and Western Illinois -
Adobe acrobat connect pro add-in
where do I find it?
You obviously have a good reason for believing that there is one... can you point us at the information and we may be able to take it further...
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Adobe Acrobat Connect Add-in 9.0 r199 crashes
I'm using a fully patched Win XP w/ IE7.
Error signature
AppName: connectaddin6x5.exe
AppVer: 9.0.177.0
ModName: shw95dll.dll
ModVer: 0.0.0.0
Offset: 00002ed8
Anyone else seeing this?
Any ideas on how to deal with the problem?
First saw the problem a couple of months ago. Then it went
away. It started happening a couple of weeks ago again. Not
consistently but about 90% of the time.Tried this. Got it to work the first time after restart. Then
continuous crashing. Now it also crashes upon logging into the
room. Does the same from FireFox. Uninstalled the add-in again.
Tried to re-install. Crashed during the installation of the add-in.
Anyone else seeing something like this? -
Adobe Acrobat Connect plugin silent install
Does anyone know how to do a silent install from the setup.exe? The closest I could get was by running setup.exe /silent, but the progress bar still popped up, although it skipped the first screen where you click next.
If you download the add-in installer named setup.exe, and you do a right-click -> properties -> version, you will see in the Comments that it is an Innosetup file.
Going to www.innosetup.com, you can click on "Documentation", then "Other Information", then "Setup Command Line Parameters".
There you will find that the Command Line parameters to do a silent installation are:
/SP-
Disables the This will install... Do you wish to continue? prompt at the beginning of Setup. Of course, this will have no effect if the DisableStartupPrompt [Setup] section directive was set to yes.
/SILENT, /VERYSILENT
Instructs Setup to be silent or very silent. When Setup is silent the wizard and the background window are not displayed but the installation progress window is. When a setup is very silent this installation progress window is not displayed. Everything else is normal so for example error messages during installation are displayed and the startup prompt is (if you haven't disabled it with DisableStartupPrompt or the '/SP-' command line option explained above). -
Unable to Install Acrobat Connect Add-In
I'm trying to install the Add-in on one of my PCs so that I can share the screen. It asks me if I want to install the add-in but clicking on the Yes button (or the No button, for that matter) does nothing. I'm referring to the little pop-up dialog which says:
To use this application, you need the
Adobe Acrobat Connect Add-in. Would
you like to install it now?
At that point, those buttons are dead. I tried tabbing through the buttons to select the Yes button and then pressing Space but that has no effect either. Tabbing does work to highlight the buttons, the "?" and the overal dialog but once the Yes or No button is highlighted there seems to be no way to select any of the buttons.
I can right-click on the dialog and I get the
Settings
About Adobe Flash Player 10
menu. Settings is diabled but I can choose About which shows that I have FP 10.0.42.34 installed. Other than that, at this point, there's nothing I can do in the meeting room window except to exit.
This happens in both Firefox 3.6 and Internet Explorer 8 on Windows 7. I've tried repeatedly, tried rebooting.
How can I get the add-in installed??
David SalahiHi David!
Maybe you could installing it by first downloading the installer manually and then running that locally. You can find the installer for version 7.5 here:
http://www.adobe.com/support/connect/updaters.html
Also make sure that you have sufficient privileges to be able to install software on your machine...
Regards,
/Rikard Stenberg, weZupport
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