Adobe acrobat crashed

Every time I try to open a pdf on chrome I get the message, adobe acrobat has crashed. Is there anything i can do about this? I tried reinstalling the reader but nothing worked.

What OS are you running? You hopefully mean Adobe Reader, not Adobe Acrobat two different products.What web browser are you using? How are you trying to open and read the pdf files: downloading and opening in Reader or reading in the Reader plug-in within your browser.

Similar Messages

Adobe Acrobat Crashes - Cant access Preferences/Convert from PDF

Hello all, Ive googled this for days but cant find a fix ...
I have an Xserve running Server 10.7.5. Application I am having problems with is Adobe Acrobat Pro 9.
When I try to access a Preference for changing the way the app converts pdfs to a postscript file, the app freezes and crashes ...
Some of the log is here ...
Application Specific Information:
objc[2891]: garbage collection is OFF
Performing @selector(handleAction:) from sender UIT_NSButton 0x4e5a790
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation                0x9a183a69 CFURLCreateStringWithFileSystemPath + 265
1   com.apple.CoreFoundation                0x9a18394d CFURLCopyFileSystemPath + 45
2   AdobeAGM                                0x7e728e70 PPDList_MacOSXCompressed::GetPPDFiles() + 592
3   AdobeAGM                                0x7e8a2cd8 PPDListCache::GetPPDList() + 164
4   AdobeAGM                                0x7e5ecaaa PrintSession::GetAvailablePPDFiles() + 18
5   AdobeAGM                                0x7e7246db PrintSession_Mac_Carbon::GetAvailablePPDFiles() + 37
6   AdobeAGM                                0x7e5ed9de _AGMPrintSessionGetAvailablePPDFilesProc_GetAvailablePPDFiles(AGMPrintSession*) + 40
I have totally uninstalled and reinstalled the Creative Suite CS4 Apps and still get the same crash ...
I have another machine with similar specs and it does not crash ... Weird !
I have allso tried changing users to see if its user based, but looks like a system thing to me ...
Any ideas peeps ? Any assistance appreciated !
Mitch

If anyone has a similar issue I found this on the Adobe forums where a similar crash was occurring on printing in Creative Suite 4 ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
I have removed the ppd's folders (although retaining the en.lproj folder seems to be OK) ... per above and now I do not crash when accessing the preference I need to get to.
Mitch

When I surf to a website that is a pdf document, adobe acrobat crashes.

When I try to open an Adobe Acrobat PDF document from a website in Firefox, Adobe crashes. This only started happening after the most recent Firefox update. What's the fix?

See:
* http://kb.mozillazine.org/Images_or_animations_do_not_load
* You can see the permissions for the domain in the current tab in Tools > Page Info > Permissions
* You can see image settings in Tools > Options > Content: Load Images
* You can see all exceptions in Tools > Options > Content: Load Images > Exceptions
* You can check the Tools > Page Info > Media tab for blocked images (scroll through all the images)
Some security software and extensions also can block images.
See:
* [[Troubleshooting extensions and themes]]

Adobe Acrobat Crashes

I have an iMac and use Adobe Acrobat Pro to edit and merge PDFs. I have had a problem with it constantly crashing. I have removed the program and reinstalled it, but the problem continues. Adobe also crashes when scrolling through a PDF file. When the program freezes I have to force quit and start over again.
Any help is greatly appreciated.
Diana

There was this other discussion where a link to a patch from Adobe
was supposed to help with some versions of Acrobat & its Crash:
•Adobe Acrobat Pro - crash: an ASC discussion [April 2014]
https://discussions.apple.com/message/25352523#25352523
seems the recent event requires Mavericks 10.9.2 & an Intel Mac
Product crash using Find on Macintosh 10.9.2 (Mavericks)
The following issue only appears when the following is true:
Macintosh 10.9.2 (Mavericks)
Acrobat or Reader 11.0 or later
The Find box is open in a multi-page document
You navigate across a page boundary
"an official response from Adobe with a patch you can install until the next update."
http://helpx.adobe.com/acrobat/kb/product-crash-search-mac.html
This should not, in any way, affect a crash on old vintage pre-2006 versions
however a crash or failure in an application could be checked out by looking
into the Console utility's crash logs, in approximate Time/Day it happened,
to see the report. That may tell an expert what went wrong, if you posted it
into a new topic thread. There are people here who could resolve an issue.
Good luck & happy computing!

Adobe Acrobat crashes repeatedly on my iMac

I work a LOT with PDFs. I literally have thousands and thousands of articles. Why is it that either when I open a PDF on my iMac, Acrobat crashes or after the PDF has been open for a few minutes, the program crashes. This directly affects my ability to work and it affects my ability to work in a timely manner and meet deadlines. Ps, this is Adobe Acrobat through Creative Cloud.

Hi Rahul,
I've just had the program crash 4 times in the space of 10 minutes. And
there is no rhyme or reason in terms of which files I'm working off or how
long. I could download a brand new PDF and the program crashes. I could
open an old PDF I've had and it crashes. I could be working for 3 hours
before a crash and then it starts crashing every 2-3 minutes. I could be
working for 5 minutes and it'll start crashing. Basically, this program
sucks so badly but I have no other option because I work with literally
tens of thousands of PDFs. I lose hours of work to this and it impacts my
deadlines and my bottom line. It also makes me look bad when material that
should have been highlighted for fact checking isn't highlighted because
the program crashed on me and lost every single thing I was working on and
I don't have the time or capacity to redo my work multiple times.
There is a specific error message but I will have to wait until the next
time to see what it says and then I will copy and paste it for you.
On Tue, Feb 17, 2015 at 4:37 AM, RahulTyagi4you <[email protected]>

Adobe Acrobat 8 Professional Random Crash (Access Violation)

hi all. first time poster. long time reader.
i have encountered an odd access violation problem - 'ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "blah" referenced memory at "blah". The memory could not be "blah" - in 'acrobat.dll' recently with a customer who is experiencing seemingly random crashes with adobe acrobat 8 professional.
they are running the application off a citrix presnetation server 4.5 server (windows server 2003 R2 with service pack 2). each server is hosting about 8 or more users per server per day. every now and then, ie once a day, adobe acrobat crashes during use. there doesn't appear to be anything consistent in so far as the action the user is performing. they will be mid-way through marking up a document and it will just crash for one of them. all the others will continue working fine.
i have access to numerous crash dumps and nothing seems to really stand out...other than 'Acrobat_3000000!AVAcroALM_Destroy'. For example...
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
0012f9a0 0343c479 0000004d 00000000 46e4e5f5 Acrobat_3000000!AVAcroALM_Destroy+0x30afe
0012f9d8 0343c94a 08650e08 0000004d 0012f9fc Acrobat_3000000!AVAcroALM_Destroy+0x30b96
0012fa68 0343cea2 08650e08 0000004d 0012fab0 Acrobat_3000000!AVAcroALM_Destroy+0x31067
0012faf8 0343d0a3 08650e08 0000004d 0bbf6748 Acrobat_3000000!AVAcroALM_Destroy+0x315bf
0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
0012fc1c 0309eeba 0bbf6748 0012fc48 00000000 Acrobat_3000000!PDPageGetFlippedMatrix+0x471d
0012fc88 030ae925 00000000 08dd9798 03098f43 Acrobat_3000000!PDDocCreateWordFinderEx+0x378ef
0012fce8 0300e9f7 0003007a 0300d5c9 000004d3 Acrobat_3000000!PDDocCreateWordFinderEx+0x4735a
0012fd04 7739b6e3 0003007a 00000113 000004d3 Acrobat_3000000!WinMain+0x24a4
0012fd30 7739b874 0300d1bf 0003007a 00000113 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 0300d1bf 0003007a user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 46e4e2e5 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffd4000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
...or another...
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f6e0 222cb7ad ad0d64ee 00000000 1398c0d8 Annots!PlugInMain+0xa9198
0012f830 2091b7db 0012f934 0012f9f4 56433230 Annots!PlugInMain+0x1ca425
0012f8d4 20913957 0850f3a0 0340f043 0850f3a0 AcroForm!DllUnregisterServer+0x10798b
0012f900 0340f385 00000001 51ab7765 000000df AcroForm!DllUnregisterServer+0xffb07
0012f940 034dda17 0850f3a0 00000001 51ab77d1 Acrobat_3000000!AVAcroALM_Destroy+0x3aa2
0012f9f4 034454fa 00000000 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0xd2134
0012fa14 034451cb 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x39c17
0012fa3c 034451f0 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x398e8
0012fa5c 033e4a92 00fd0540 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0x3990d
0012fadc 033e6c01 084ce5c8 00000000 00000001 Acrobat_3000000!PDDocSetXAPMetadata+0xf227f
0012fb24 033b0fbf 00000065 000000e3 00000001 Acrobat_3000000!
...continued in next post 'cause it keeps getting truncated ?!

0012fbb4 030abb9e 00000065 000000e3 00000201 Acrobat_3000000!PDDocSetXAPMetadata+0xd9998
0012fbd4 030abd6f 00000201 00000001 00e30065 Acrobat_3000000!PDDocCreateWordFinderEx+0x445d3
0012fbf0 7739b6e3 000200ca 00000201 00000001 Acrobat_3000000!PDDocCreateWordFinderEx+0x447a4
0012fc1c 7739b874 030abd08 000200ca 00000201 user32!InternalCallWinProc+0x28
0012fc94 7739bfce 00000000 030abd08 000200ca user32!UserCallWinProcCheckWow+0x151
0012fcc4 773b0463 030abd08 000200ca 00000201 user32!CallWindowProcAorW+0x98
0012fce4 20b8e182 030abd08 000200ca 00000201 user32!CallWindowProcA+0x1b
0012fd04 7739b6e3 000200ca 00000201 00000001 AcroForm!DllUnregisterServer+0x37a332
0012fd30 7739b874 20b8e132 000200ca 00000201 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 20b8e132 000200ca user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 51ab70ed 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffde000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
is 'AVAcroALM' to do with licensing?
other than advising them to bring citrix presentation server 4.5 up to date (HRP2) i'm at a loss what to advise. citrix often have issues with seamless published applications when spread across multiple monitors (as in this case), hence, my reason to ask them to bring their software up to date. often the funtion called will be different - often times 'Acrobat.dll!PDDocCreateWordFinderEx', other times 'Acrobat.dll!PDDocAcquirePage' and there are others.
i can post more of the mini-dump if required. any - and ALL - assitance appreciated.
thanks.

Adobe Acrobat plugin keep crashing

Every time I try to view a pdf in Firefox, I get an error message stating that the Adobe Acrobat plugin has crashed.

'''mtnharry''' (or anyone else with this problem) maybe this will help:
===The Adobe Acrobat plugin has crashed===
You can get this error when both Adobe Reader X and Adobe Acrobat are installed. You can resolve the problem as follows:
#Open the Adobe Reader X application
#Go to''' Edit''' -> '''Preferences'''
#Under Categories (on the left) select '''General''' (near the top)
#Click the button '''Select Default PDF Handler''' (at the bottom)
#Under "Select Adobe Product", open the drop-down menu and click "Adobe Reader X".
#Click "Apply", then close Adobe Reader X
Ref: http://forums.mozillazine.org/viewtopic.php?p=11654747#p11654747

I have Adobe Acrobat 9 Standard on both of my computers. Some time ago, one crashed my computer and I had to reinstall the operating system and all applications. After I had installed once Acrobat 9 Sdt in the computer, I wanted to update the software v

I have Adobe Acrobat 9 Standard on both of my computers.
Some time ago, one crashed my computer and I had to reinstall the operating system and all applications.
After I had installed once Acrobat 9 Sdt in the computer, I wanted to update the software version 9.0.0 update to the same level as it was before the crash and that the other computer has version named 9.5.5.
The system for update from version 9.0.0 does not work at all. "There are no updates" listed in the dialog.
Can you advise how I get my Adobo Acrobat 9 Standard (Version 9.0.0) could be updated to the same level as the computer had before the crash.

ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

Adobe Acrobat 11.0.0-11.0.9 crashing when clicking form box, saving, or closing form

I have a user that is using Adobe Acrobat Pro (originally 11.0.0 until I updated it to 11.0.9) that recently began having issues with editing forms within adobe. She will open them, however periodically Acrobat will crash when she either clicks on a Form Box to highlight it, sometimes after she makes a change to the form and chooses to save the file, or virtually all of the time when she tries to close the form. I have uninstalled Adobe Reader, Acrobat, Flash Player and reinstalled all of the above, along with using the utility to clean uninstall acrobat. After the clean uninstall/reinstall, it would crash constantly whenever anything was done until it was updated, and then everything seemed fine for clicking on Form Boxes in edit mode, making changes, and saving, however it still crashed each time she would click on the "x" within the top right hand corner to close the form. I performed the next update, and it seemed more issues began to happen. I've done a repair a few times, and if anything, this only seemed to worsen the problems.
Any ideas as to what may be causing this?
Kind regards,
Rick E

Yes, the folder exists and I am able to access it.

I have purchased Adobe Acrobat and my order number is 281998924. My previous Sony computer which used to Windows 7 crashed. I purchased a new Toshiba computer with Windows 8. How can I download the Adobe acrobat? I assume I don't have to pay for the progr

I have purchased Adobe Acrobat and my order number is 281998924. My previous Sony computer which used to Windows 7 crashed. I purchased a new Toshiba computer with Windows 8. How can I download the Adobe acrobat? I assume I don't have to pay for the program again? Thank you for all your help! Angelo.

If you had purchased Acrobat Standard subscription.
You need to download the application from below website :
www.cloud.acrobat.com
Sign in with Adobe ID and Password and once signed in click on Acrobat tab and download the application.
Sign in - Adobe ID

This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash

This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash, losing unsaved work. Windows Task Manager shows only a small percentage of cpu used and plenty of memory available. What is causing this?

scholtzkie wrote:
"Please wait...If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade ... For more assistance.... Windows is either a registered trademark...."
This usually occurs if you use a browser that uses its own PDF viewer, not the Adobe Reader plugin; see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Adobe Acrobat Pro 9 Crashes when trying to save pdf as Word doc.

It starts to save the document and says page pass 1 of 5 for example then says adobe acrobat has stopped working. How do I fix this problem?

Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch

Adobe Acrobat Pro 9 crashing in Windows Vista - Need help

Hi,
I have installed Adobe Acrobat Pro 9 in my system which has OS Windows Vista with SP1 and everytime I open a pdf using my newly installed adobe acrobat it crashes.
The general trend it after 10 seconds from opening that pdf file, it just automatically closes itself. I checked the system process and didn't see the adobe process running after it closed itself. So I feel it just crashes for some unknown reason.
I have 1440 X 900 resolution. Don't know if that can be a problem, but I have tried reducing the resolution too but with no help.
Can anyone help me solve this problem.

Since this is a USER TO USER forum, not Adobe support, and as the
only way another user could reply is if they had that exact problem
and also had a solution, you may need to contact Adobe for help
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623

Adobe Acrobat pro 9.4.6 crashes when opening multiple files simultaneously.

We have Adobe Acrobat Pro 9 which has been updated to version 9.4.6. we had this problem when the 9.4.5 update was applied also. It is now crashing when we try to open multiple files simultaneously.
Yesterday, I narrowed down the problem to 6 plugins:
IA32
ADBC
eBook
EScript
HLS
PPKLite
SaveAsRTS
However, we discovered that that Comments and markup tool bars weren't loading. So I did a repair install on it.
Now those plugins from yesterday work and Acroform.api is causing it to crash when opening multiple files.
I did try other suggestion that involved using Icacls/cacls on dll files to no avail.
It is running on XP SP3 fully updated with plenty of RAM and HDD space.
Is there a way to fix this without reinstalling?

I am not sure what's causing this problem on your machine because everything's working fine for me.
What is the version of Acroform.api on your machine now.
Do a Repair after deleting this file and see if it works.
Enable Windows MSI logging (http://support.microsoft.com/kb/314852) before you do a repair, upload that log to some file sharing server, and paste its link here.

Adobe acrobat pro 9.2 crashes in windows xp sp3 when closing a pdf

Adobe acrobat pro 9.2 crashes in windows xp sp3 when I close a pdf. This means that if I have multiple files open, all of them close. I get an error message from windows that the problem is due to windows' Data Execution Prevention (DEP). I tried making Adobe an exception to windows' DEP and re-started the computer but this did not help the problem. Any ideas about how to fix this problem?

So.. If we want to control the "hardware graphics acceleration", should it be done inside the Adobe Acrobat Pro ?
If yes, which part of option should we changed ?
If not, can someone tell me which way to setting this one ?
Do anybody have other input ? This problem makes me crazy
Thank you so much in advanced.

Adobe acrobat crashed

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