Adobe Acrobat crashes repeatedly on my iMac

I work a LOT with PDFs. I literally have thousands and thousands of articles. Why is it that either when I open a PDF on my iMac, Acrobat crashes or after the PDF has been open for a few minutes, the program crashes. This directly affects my ability to work and it affects my ability to work in a timely manner and meet deadlines. Ps, this is Adobe Acrobat through Creative Cloud.

Hi Rahul,
I've just had the program crash 4 times in the space of 10 minutes. And
there is no rhyme or reason in terms of which files I'm working off or how
long. I could download a brand new PDF and the program crashes. I could
open an old PDF I've had and it crashes. I could be working for 3 hours
before a crash and then it starts crashing every 2-3 minutes. I could be
working for 5 minutes and it'll start crashing. Basically, this program
sucks so badly but I have no other option because I work with literally
tens of thousands of PDFs. I lose hours of work to this and it impacts my
deadlines and my bottom line. It also makes me look bad when material that
should have been highlighted for fact checking isn't highlighted because
the program crashed on me and lost every single thing I was working on and
I don't have the time or capacity to redo my work multiple times.
There is a specific error message but I will have to wait until the next
time to see what it says and then I will copy and paste it for you.
On Tue, Feb 17, 2015 at 4:37 AM, RahulTyagi4you <[email protected]>

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STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
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0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
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0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
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STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f6e0 222cb7ad ad0d64ee 00000000 1398c0d8 Annots!PlugInMain+0xa9198
0012f830 2091b7db 0012f934 0012f9f4 56433230 Annots!PlugInMain+0x1ca425
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0012f900 0340f385 00000001 51ab7765 000000df AcroForm!DllUnregisterServer+0xffb07
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0012f9f4 034454fa 00000000 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0xd2134
0012fa14 034451cb 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x39c17
0012fa3c 034451f0 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x398e8
0012fa5c 033e4a92 00fd0540 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0x3990d
0012fadc 033e6c01 084ce5c8 00000000 00000001 Acrobat_3000000!PDDocSetXAPMetadata+0xf227f
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...continued in next post 'cause it keeps getting truncated ?!

0012fbb4 030abb9e 00000065 000000e3 00000201 Acrobat_3000000!PDDocSetXAPMetadata+0xd9998
0012fbd4 030abd6f 00000201 00000001 00e30065 Acrobat_3000000!PDDocCreateWordFinderEx+0x445d3
0012fbf0 7739b6e3 000200ca 00000201 00000001 Acrobat_3000000!PDDocCreateWordFinderEx+0x447a4
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0012fda8 7739ba92 00000000 20b8e132 000200ca user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
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0012fe90 0300aece 51ab70ed 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
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0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffde000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
is 'AVAcroALM' to do with licensing?
other than advising them to bring citrix presentation server 4.5 up to date (HRP2) i'm at a loss what to advise. citrix often have issues with seamless published applications when spread across multiple monitors (as in this case), hence, my reason to ask them to bring their software up to date. often the funtion called will be different - often times 'Acrobat.dll!PDDocCreateWordFinderEx', other times 'Acrobat.dll!PDDocAcquirePage' and there are others.
i can post more of the mini-dump if required. any - and ALL - assitance appreciated.
thanks.

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