Adobe Acrobat DC hangs shortly after start

Hi,
After starting Adobe Acrobat DC in Windows 8.1 Enterprise 64Bit, after 1 or 2 seconds, the application does not respond anymore. I can only terminate the application. Anyone else experiencing this behaviour?
Thanks.
With regards,
Reza Stephan Amiri

Something very interesting happened in my case:
As sukridt15 had mentioned, I ran the Repair option. It didn't really have any impact. I had exactly the same behaviour as JoninJacksonville, only perhaps the hang duration was not as long anymore.
At some other time I started Photoshop CC 2014. At the beginning it was also not very responsive, (before upgrading to Adobe Acrobat DC I never had any problems with Photoshop), choosing any option took several seconds. I then tried to print a picture, as mentioned it also took several seconds to load the dialog box for printing but once it was there, I was able to print without any issues and Photoshop started to become responsive in a normal manner again. Interestingly enough from that time I also didn't have any problems with Adobe Acrobat DC. I can't tell you how this is related but that's how the problem was resolved.
I also get the following error in the event log:
Source: SideBySide
Event ID: 78
Description:
Activation context generation failed for "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 9600.17415_none_6240486fecbd8abb.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.96 00.17415_none_a9ed7f470139b3c1.manifest
I'm not sure whether the unresponsiveness has something to do with this but I'm sure that this error in the event log should not necessarily be there.
Again, I'm using Core i7, 64Bit, 32GB RAM, Windows 8.1 Enterprise Version.
BTW, when I installed Adobe Acrobat DC on a Surface Pro 3 which has Windows 8.1 Professional installed, there weren't any problems. I haven't checked the event log to see whether the error is there as well.
With regards,
Reza Stephan Amiri

Similar Messages

  • Firefox hangs shortly after starting

    Recently updated to FF19 for Windows. Today FF started hanging within 10 seconds of starting. The menus worked, but that was about all. I could click the Window close control, but when the confirm close dialog would appear (if I managed to open a tab or two before FF hung) the dialog box would be blank. FF is the only app exhibiting this problem. It works fine in safe mode. I disabled all add-ons and plug-ins. Same problem. I uninstalled FF19 and then installed FF18.0.2. Same problem and symptoms. I created a new profile. Same problem and symptoms. I reset FF. Same problem and symptoms.
    What other diagnostic or troubleshooting steps should I be taking.
    Machine is an HP Envy 15, i7, 12GB, Win7 Pro SP1 64bit (OEM).

    I restarted Windows in safe mode but no result. I have found what is causing the freezing though, it was the Lastpass add-on which was attempting to connect to the lastpass website every time FF starts. Here is the solution of the problem:
    http://www.imagebam.com/image/3c18fc271388433
    But then, when I was uploading the image FF froze again, this time FF causing the video driver to fail (I have to say, that I enabled hardware acceleration again, after fixing the lastpass freeze):
    http://www.imagebam.com/image/9e5f52271389190
    I forgot to mention - I use NVIDIA GTX560Ti, Intel Core i5 2500K, 16GB RAM and OCZ Vertex4 SSD with Windows 8 Pro x64 with all the latest drivers and firmwares installed.

  • Photoshop Elements 13 running in Windows 8.1 hangs immediately after starting

    Photoshop Elements 13 running in Windows 8.1 hangs immediately after starting.  Has to be shut down by Task Manger.  Task Manger shows that it is still using some CPU.  Ran Procmon (part of Sysinternals) which shows that it is in a loop.   Stack trace shows it is executing code in AMTValidateProductLicense.dll.  Started happening about a month after I installed PSE.  Everything used to work fine at first.  Have tried going back to an old image of Win 8.1 on a different hard drive, otherwise same computer, and installed PSE 13 from DVD.  That installation never worked, it aways hangs.  If I do a clean boot, it sometimes runs long enough for me to click on a menu item and then hangs the same way.  And, yes I bought a new DVD to run on this computer, never been used in any other way.  Any ideas how I can get PSE running properly?

    It really doesn't look like a licensing issue, it seems to be code in the area of license validation that isn't working.
    I took your suggestion and initiated a couple of chat sessions with support, but so far still no luck.  The latest session with Neeraj seemed to be promising.  After some investigation he asked to reinstall.  First he uninstalled with Revo Uninstall, which seemed to be pretty thorough.  That required a restart, so he set things up to restore his conference session and took my phone number.  Unfortunately I guess his connection didn't come back.  When I didn't hear from him after a couple of hours I tried installing Photoshop and Premiere myself.  As before, Premiere works and Photoshop doesn't.  When I start Photoshop, the window opens and for a couple of seconds menus open when I click on them.  Then the window freezes and I have to use Task Manager to kill it.  So basically, I've tried several things but I'm back where I've been all along, I can't get Photoshop to work.  I'd really appreciate suggestions about something else to try.
    I wish someone at Adobe was interested in the Process Monitor traces I've made, because I'm sure someone who knows the code would be able to figure out pretty quickly what's happening.  Is it trying to read a file that's not there, failing to write a file, failing to make an internet connection or what?  It really shouldn't be this hard to figure out.

  • Unable to install Adobe Acrobat 8.1.0 after CS4 install

    I have no idea why this could be, but I have recently installed Adobe CS4 Web Standard without Dreamweaver, then Dreamweaver CS5 edition on a clean install and as I was about to install Adobe Acrobat 8.1.0 from an installation CD I got this message:
    "Setup has detected that you already have a more functional product installed.  Setup will now terminate.
    Thing is... I never installed Adobe Acrobat on this machine after the rebuilt, and I can't see it in the listing  of my installed programs, so why do I get this message?
    I would like to know, what can I do that Adobe Acrobat 8.1.0 continues with the install.
    Are there applications in CS4 that send this false alarm of Acrobat already being on the machine?
    Any advice would be greatly appreciated.

    Have you looked at the add/remove programs list to be sure there is no part of Acrobat there? You might use a registry cleaner (MS or CC typically) to clean out any related issues for Acrobat. I agree with you conclusion if AA has never been installed, but CS4 may have been the culprit in the installation process.

  • Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer.  I've tried to start from the disk, and before I can even run a repair off utilities, it happens again.  What's up?

    When I started my iMac today, it started beeping like an alarm horn.  I shut it down, and held the startup button a little longer to get it to start.  Shortly after starting up, a dark 'film' slowly comes down over the screen and I get a message saying I have to shut down the computer.  I've tried to start from the disk, and before I can even run a repair off utilities, it happens again.  What's up?  Am I screwed?  HELP!!

    What you are seeing is a kernel panic, often but not always connected with a hardware or peripheral issue, so, unplug everything except mouse and  keyboard, reboot and hold the shift key as soon as your hear the chime, continue holding it until you see the Apple Icon and spinning progress indicator, then post back.
    It will take noticeably longer than normal to start.

  • Do I need to download Adobe Acrobat XI Pro again after using the software on a 30-day trial basis?

    Do I need to download Adobe Acrobat XI Pro again after using the software on a 30-day trial basis?

    You mean, if you now buy it? No. You can enter a license or sign in if you have a subscription and the trial is unlocked.

  • TS3276 Mail application keeps shutting down short after start up - resulting in an error message. how can I repair what is wrong without losing my mail history?

    Mail application keeps shutting down short after start up - resulting in an error message. how can I repair what is wrong without losing my mail history?

    Will I lose my emails I have on there? I have numerous client email files and can't afford to lose any of them. I do have everything backed up but I'm fearful of losing important client info. What if something happened during the back up and it doesn't have my files?

  • I am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

    i am trying to install my adobe acrobat XI Pro, but after i go thru the installation process, i get a message saying my free trial has ended, the system will not recognize my new product.

    Moved to Acrobat Installation & Update Issues

  • Adobe Acrobat Stürzt direkt nach start wieder ab

    Hallo Forum Nutzer.
    Ich habe seid einiger Zeit das Problem, das Mein Adobe Acrobat direkt nachdem ich ihn starte die Fehlermeldung bringt, das er nicht mehr richtig funktioniert.
    Das Programm ist auf dem update stand  9.5.3
    Wurde nun schon des öfteren deinstalliert und neu installiert oder repariert.
    Die Fehlermeldung in der Ereignisanzeige lautet wie folgt:
    Name der fehlerhaften Anwendung: Acrobat.exe, Version: 9.5.3.305, Zeitstempel: 0x50d1d18e
    Name des fehlerhaften Moduls: MSVCR80.dll, Version: 8.0.50727.762, Zeitstempel: 0x45712238
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x00014580
    ID des fehlerhaften Prozesses: 0x3888
    Startzeit der fehlerhaften Anwendung: 0x01ce0dde532046e3
    Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
    Pfad des fehlerhaften Moduls: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e0442 72b9a\MSVCR80.dll
    Berichtskennung: 98e24be5-79d1-11e2-8e7b-000c2900dbd4
    das Fehlerhafte Modul MSVCR80.dll lässt ja darauf schließen , das Microsoft Visual C++ 210 Redistributable neu installiert werden muss , das habe ich aber auch schon gemacht funktioniert aber nicht.
    Das Programm Läuft auf einem Terminal Server und ich habe die MSVCR80.dll schon von einem anderen TS kopiert wo das Programm läuft, funktioniert aber auch nicht.
    Selbst wenn ich den kompletten Ordner von Acrobat kopiere funktioniert das Programm nicht.
    Ich würde mich sehr über eine schnelle Antwort und Hilfe eurerseits freuen.
    Freundliche Grüße
    Tom Leidenfrost

    Das Thema hat sich erledigt.
    Wir haben den TS jetzt neu aufgesetzt.
    Freundliche Grüße
    Tom Leidenfrost

  • Shortly after starting Firefox the "music" reminiscent of Pac-Man starts. It is only on Firefox (haven't tried Thunderbird) even following an uninstall and re-install of Firefox. Just started today. Am using XP Home SP3.

    How to get rid of Pac-Man sounds
    Shortly after starting Firefox the "music" reminiscent of Pac-Man starts. It is only on Firefox (haven't tried Thunderbird) even following an uninstall and re-install of Firefox. Just started today. Am using XP Home SP3.
    == This happened ==
    Every time Firefox opened
    == Only today (5/21/10) ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)

    Dear Firefox:
    I am not amused with the pac-man music. I spent the entire trying to find a virus on my computer. I might have tolerated this as an April Fool's joke, but this "celebration" was completely unnecessary!
    And to others trying to fix the problem ... I just uninstalled Cool Previews and that did the trick. No more bat-shit-crazy pac-man music.

  • After updating itunes three (3) days ago - itunes close shortly after starting with the message "a problem occured and cannot be solved, please close application"

    After updating itunes three (3) days ago - itunes close shortly after starting with the message "a problem occured and cannot be solved, please close application" - Platform: WIN7 - iTunes 11.2.9.115

    Start with the third box in  Troubleshooting issues with iTunes for Windows updates.
    If that doesn't work, use the steps in the second box to repair your iTunes installation. Your library should be unaffected by these steps but there is backup advice elsewhere in the user tip.
    tt2

  • Backup Freezes shortly after start

    I've a recurring problem with Time Machine, whereby the backup appears to freeze shortly after starting. No error message is reported and I can see nothing in the log.
    At first it seemed to be caused by my children's log-in still being active but it's not that. It does seem to happen more when my wife has left lots of applications open, including MS Word with lots of documents.
    I've checked the external disk (Lacie 500GB), even erased and reformatted it (Mac OS Extended (Journaled), same as by iMac hard disk) but to no avail. Stopping the back-up does nothing. Pulling the cable or turning the disk off whilst kills the current back-up doesn't cure the problem.
    The only solution is to restart and run a back-up straight away.
    Any ideas?
    Steve
    8-)

    Wackers wrote:
    I've a recurring problem with Time Machine, whereby the backup appears to freeze shortly after starting. No error message is reported and I can see nothing in the log.
    Unfortunately, a lot of things can cause this.
    Let's take a look at the log: there may be a clue. Download the +Time Machine Buddy+ widget from: http://www.apple.com/downloads/dashboard/status/timemachinebuddy.html. It shows the messages from your logs for one TM backup run at a time, in a small window. Navigate to one of these stalled backups, copy and post the messages here (be sure to get them all, as sometimes they overflow the small window).
    At first it seemed to be caused by my children's log-in still being active but it's not that. It does seem to happen more when my wife has left lots of applications open, including MS Word with lots of documents.
    That sort of thing might slow it down a bit, but shouldn't be much.
    I've checked the external disk (Lacie 500GB), even erased and reformatted it (Mac OS Extended (Journaled), same as by iMac hard disk) but to no avail.
    Also check the *Partition Map Scheme* shown by Disk Utility on the first line of the drive (the one with the make and size). It should be GUID for an Intel Mac, +Apple Partition Map+ for a PPC Mac.
    Is your LaCie Firewire or USB? How is it connected?
    Does it have it's own power supply, or does it get power from your Mac?
    Are you running FileVault, any virtualization software, or any significant non-Apple software?
    How much data is on your internal HD?
    That info plus the logs should at least get us started.

  • Acrobat Pro 8 quits unexpectedly shortly after starting

    I've used Acrobat Professional 8.3.1 for a number of years with no problems. Recently, though, it has begun quitting unexpectedly about 10 seconds or so after starting.
    The following information may or may not be relevant. Other Adobe products I'm running are CS6 Lightroom and Photoshop. CS6 and Acrobat Pro 8 coexisted without conflict for several months. But I recently experienced a problem with Photoshop CC not updating properly and had to remove and reinstall the program. The Acrobat problem existed before I removed and reinstalled the program, but the fact that Photoshop CC woudn't update properly might or might not be related to the Acrobat problem..
    Any suggestions would be appreciated. Thanks.

    You can try a repair of Acrobat from the Control Panel (Add/Remove programs). That may resolve the issue. If not, you likely have a registration problem related to the PhotoShop in CC. In that case, you might want to check the CC forum about activation issues such as yours. The installation and activation of Acrobat as part of CC is a bit different and may need input from the CC folks.

  • Adobe Acrobat 8 Pro Freezing After Install on Brand New Dell Optiplex 580

    Hello,
    I was wondering if anyone knew of a solution to an issue I am having.
    I installed Adobe Acrobat Pro 8 onto a brand new Dell Optiplex 580 running Windows XP (AntiVirus was not installed yet).  When launching, it freezes 3-5 seconds after opening and I need to open Task Manager to kill the process.
    I have tried:
    Repair install
    Deleteing Preferences folder and letting the program recreate it
    Manually starting and restarting the FLEXnet service
    Running in compatibility mode
    Applying the updates for Adobe Acrobat Pro (up to 8.2.4)
    Running Adobe without background services
    Manually uninstalling and reinstalling
    Thanks for your help in advance,
    Seth
    Message was edited by: ssd008

    Another possibility to check is the free space in the TEMP folder. I believe Acrobat uses the TEMP folder for temporary storage. You might even consider increasing the size of the TEMP folder. At least this is something else to check.

  • Adobe Acrobat X Pro crashes after update to 10.1.2

    Hello,
    I'm working on a Mac Pro (Quad-Core Intel Xeon) Mac OS X 10.5.8 and i use Adobe CS5.5.
    Everything works fine untill a few minutes ago.
    I've just installed the latest  recommended update of Acrobat X Pro 10.1.2 and the result is a crash. Acrobat won't start again but keeps crashing.
    I already did an uninstall of Acrobat, a re-install and recommended update with the same result.
    Solution?!
    Pascal Lesage

    I followed this and it worked!!!
    ANNOUNCEMENT: Please Read: Acrobat/CS6 Issue: Acrobat X no longer launches.
    Hide Details
    Issue:  Nothing happens when you launch Acrobat X 30 days after installing a CS6 suite. Solution: Re-activate Acrobat through another Suite product:
    Launch another CS6 application, such as Photoshop.
    Choose Help > Deactivate.
    Follow the onscreen prompts to deactivate.
    Close the application.
    Launch the same CS6 Suite product again.
    Sign in with your Adobe ID associated with CS6 suite to re-activate.
    Launch Acrobat X
    To permanently resolve this issue, please update all of your CS6 applications via the Adobe Application Manager
    Source: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html
    by David Kastendick (Aug 3, 2012) 

Maybe you are looking for

  • Oulook calendar sync problems

    Setup: Blackberry 7100t BB Desktop Manager 4.5.0.15 MS Outlook 2002, sp 3 Windows XP, sp 2 I've set the flags for detail logs. Looks like device is read/processed (2706 records), Outlook is read/processed (659 recs), and then it fails when it goes to

  • Need to reinstall photoshop cs6 on laptop, cannot find serial number

    cannot  find where I wrote serial number, how do I get in contact with you

  • Help - forms 6i demo

    Hi All, I've been trying to install forms 6i demo under my current forms 6i home. But the installation stops with error message: Forms 6i demo does not support multiple installation. etc... etc... I haven't installed any forms 6i demo before. This is

  • SAMPLE APPLICATIONS ERROR

    Hi All, I have Installed VS 2010 & CSVS2010, after i run sample application as per downloaded from SAP sites, its shows error. please look at this error message and please help me how slove in this error. "could not find assembly 'CrystalDecisions.Sh

  • How.can I sign my. Name to my text

    How can I sign my name to my text messages