Adobe Acrobat listed incorrectly - Group Reviews

Adobe has incorrectly listed the "Group Reviews" support for Adobe Standard vs. Professional.
My use case:  Create a group review document with an internal server.  Store the document on my hard drive.  Then send by email to all other users who have "Adobe Reader" to comment and publish comments on the internal server.
My experience prior:  I downloaded Adobe professional for a trial version.  I actually tried to first download the standard version first but was unable.  The professional version supported what I wanted to do.  And the "comparison" between products online showed that they both supported the shared reviews feature.
Problem:  I then purchased standard.  I wasted half a day at work trying to get Standard to work for group reviews.  Finally - I downloaded a trial (again) of Adobe Professional and found that I could run group reviews.  The difference is subtle - the professional version can allow me to send "comment enabled w/ publishing to an internal server" documents to my colleagues over email.  It's not supported for standard.
Result:  I wasted over half a day trying to get this to work.  If the product comparison had been listed correctly I would have purchased Acrobat Professional in the beginning.
Further insult to injury:  When calling to have my product returned (twice) I've been waiting on hold for over 10 minutes before hanging up.  When I tried calling sales instead I was placed with someone right away.  So far I've spent over 45 minutes on the phone and online with Adobe trying to sort this out. 
Conclusion: My opinion of Adobe Support and Marketing has severely been damaged by this experience.  I seriously think that anyone who encounters this type of experience will be (1) extremely wary of Adobe and (2) do everything possible to avoid calling their support lines.

Further insult (via chat support):
Temjenlong: Well in that case I request you to contact the reseller.
ME: Did you look up the order number? [After providing all the product information]
Temjenlong: For returning the product please contact the reseller.

Similar Messages

  • Adobe Acrobat+lists+background color

    Is there anyway to change the background color on the drop down list from that dark blue to something lighter? Preferably white?
    Thanks!
    Debbie

    You will have to select the text box form tool and edit the color. If you used Designer, you will have to do this within Designer, not Acrobat.

  • Adobe Acrobat Pro X Shared Review Process

    I have a problem when addressing to one person's name when trying to send a review PDF. As shown in the image, the person's name does not bet recognized in MS Outlook. At this time, this is the only person's name that fails. However, I can send this person an e-mail through Outlook without a problem. Once I get the dialog box shown above, I get into a loop that I cannot get out of without cancelling. One time, it managed to send this person the review PDF and they stated that their name appeared twice in the To:  field.  Has anyone had this same problem?

    I was just suggesting some troubleshooting ideas. I do know people have reported similar buggy behavior, for example: http://acrobatusers.com/forum/collaboration-commenting/shared-review-not-reading-outlook-g oups-members-correctly/

  • InDesign CS5.5 - Adobe Acrobat export (incorrect master pages and crop marks)

    Hi, I've recently experienced a couple of anomalies when exporting books from InDesign to PDF.
    The first issue was that, on seemingly random pages of the book, the exporter suddenly seemed to interpret the crop marks incorrectly. The book pages would go something like: left, right, left, right, right, left, right.
    The second issue was that the pdf didn't display the correct master page on one page of the book. The InDesign file has sections with slight grey backgrounds to separate particular sections of the book. One of the pages in one of those grey sections just appears as white (the text remained unharmed) in the pdf though the InDesign file is as it should be.
    Any suggestions?

    First issue: No pages are missing, the crop marks indicating whether right or left go out of l,r,l,r order.
    Second issue: There is a background fill on the master page. I just checked and the attribute is fine. What's strange is that the first time I made this pdf and sent the book to print, this didn't happen. Now that I've reexported for a second print of the book it happened (the master pages haven't been touched between prints and the same print settings have been used). Is it possible that the exporter can just mess up?

  • How do I delete a digital signature in adobe acrobat 8 as it has been spelt incorrectly?

    A digital signature was created in adobe acrobat 8 professional but has been spelt incorrectly - how can I delete or edit it?

    What if you do this:
    To delete photos from your device
    In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
    Choose "Sync photos from."
    On a Mac, choose iPhoto or Aperture from the pop-up menu.
    On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
    Choose "Selected albums" and deselect the albums or collections you want to delete.
    Click Apply.
    But I do not think it will work since you can only sync/unsync with one iTunes library and the iPod sees the rebuilt computer as a new iTunes library.
    - Do the following to restore the iPod and not lose anything:
    - iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    - Transfer other music by using a third-party program like one of those discussed here:
    Copy music
    - If you have synced photos then you need a program like TouchCopy or PhoneView which are paid. They also do music.
    - Connect the iPod to the conmputer and make a backup by right clicking on the iPod under Devices iniTunes and slect Back Up
    - Restore the iPod from that backup
    Note that the backup that iTunes makes does not included synced media like apps and music.

  • Creating a basic list portfolio in Adobe Acrobat Pro X 10.1.2 and higher

    All,
    I am trying to create a basic portfolio in Adobe Acrobate Pro X 10.1.2; however, I only have the following layouts available:
    Click-Through
    Freeform
    Grid
    Linear
    Wave
    None of these layouts seem practical.  I just need a standard list portfolio, similiar to the "list with file preview" layout available in Adobe Acrobat Pro 9.5.5.  Is there a similar list portfolio available in later versions of Adobe that I am just not aware about?  I really don't want to have go looking for a custom-portfolio to download.
    Thank you for your help.

    Hi,
    To be complete on this, first make sure JavaScript is enabled:
    Edit > Preferences, JavaScript category
    Check "Enable Acrobat JavaScript".
    To open the console, you can hit ctrl-J.
    -Or- to use a tool button to open the console, do the following:
    1. If Javascript is not listed in the Tools pane, show the JavaScript panel heading by selecting the following menu item:
        View > Tools > JavaScript
    2. Click the arrow on the JavaScript heading to show the tools beneath it.
    3. Click "JavaScript debugger". to show the JavaScript console/debugger.
    Regards,
    Charlene

  • Adobe Acrobat Pro (version 9 and X): creating limitations in a group of fields.

    Hello,
    I am building a fillable questionnaire form using Adobe Acrobat Pro 9 and X.
    Within 1 question, I want to set 3 fields, each representing an answer that can only be answered once.
    I know about Radio Buttons but, I need to have some text written instead of a checkbox.
    How to set a limit onto a field to direct person filling in the form to answer only 1 of the 3 fields within the same question?
    Please advise.
    Thanks,
    Win_win

    Thanks for your explaination although I am aware of both functions and thats why I chose one over the other.
    I can understand that with more experiences with scripts or the software, you can 'play' with the function much easier and better than I could as I'm quite junior to all of these. So I appreciate if you can bare with me as I try to explain what troubles I have and ways I had tried to solve them.
    The trouble I have, is Radio buttons have pre-set options and thus would not allow end user to write down their own value.  But what I need, is the value and the limitations that the end user could only choose 1 of the 3 options from a group. (Note that I am not using any scripts so I'm using the softwares' function as-is.)    In other words, if the group for 1 button has answers as A, B, or C.  I want to know  how much of A.   And not a pre-set value of A. If the end user chose A, then B and C would not be chosen.  As it's either the quantity of A, or B, or C.
    Also, what I did not understood from your message earlier today  was what is a 'nullstring' in a text field and how to create that?
    It seems from your response earlier that I could solve my problem with either Radiobuttons or, Checkboxes. 
    If I were to use checkboxes, then how can I 'add a control to make the text field read-only when one of the checkboxes has been selected' as you've suggested?
    Is one option better than another? At managing responses received?
    I will have to repeat this for quite an amount of questions I have for the form, so whichever that is easier to achieve and would produce minimum problems /errors, would be preferred.
    I hope I have explained myself clearly.

  • Show that Adobe Acrobat Pro XI is installed on my Windows 8 computer, but I can't find the app list

    I am using windows 8 and the Adobe Cloud shows that Adobe Acrobat Pro XI is installed and updated, but I can't find the app, and, when looking at my list of programs to "uninstall", I don't see it listed either. (I thought a possible solution might be to uninstall and install again)
    Any help would be appreciated. Thanks!

    HI Marshapearson,
    Please try removing Acrobat from the link mentioned below.
    Link : http://labs.adobe.com/downloads/acrobatcleaner.html.
    Once you have removed the product, please launch the Creative CLoud APP once again and install ACrobat on the machine .
    Let us know if you face any further issue or if it worked fine for you .
    Thanks & Regards,
    kartikay Sharma

  • Adobe Reader & Acrobat 6~9 Group Policy ADM file (only applied once?)

    Hi folks. I created the below ADM template last month based on some of the ones I have seen elsewhere. I import the ADM file to use with Group Policy and make the necessary settings (need to uncheck "Only show policy settings that can be fully managed" to see it in GPO Editor).
    Anyway, when the user logs on it stamps them with the desired registry setting (bEnableJS value 0). Yay! But I notice that if a user re-enables JavaScript in Adobe Reader/Acrobat and then logs off and back on again (reboot or logoff/on) the registry setting does not get re-applied. All other pre-existing Group Policies get applied and doing a gpresult or rsop.msc has everything looking as though it did get applied.
    I notice that if I manually do a "gpupdate /force" to a logged on system the setting appears to be reapplied (need to reconfirm this though). Has anyone expierienced similar with their ADM templates for this? Perhaps I am missing something? Appreciate any help/advice.
    ; Administrative Template to enable/disable Javascript of Adobe Acrobat/Reader 6.x~9.x
    ; Version 1.0
    ; 2010/1/22
    CLASS USER
    CATEGORY !!Adobe_Acrobat_Reader_6-9
        POLICY !!JavaScript_Reader_9.x
        EXPLAIN !!JavaScript_Reader_9.x_help   
            KEYNAME "Software\Adobe\Acrobat Reader\9.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Acrobat_9.x
        EXPLAIN !!JavaScript_Acrobat_9.x_help
            KEYNAME "Software\Adobe\Adobe Acrobat\9.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Reader_8.x
        EXPLAIN !!JavaScript_Reader_8.x_help
            KEYNAME "Software\Adobe\Acrobat Reader\8.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Acrobat_8.x
        EXPLAIN !!JavaScript_Acrobat_8.x_help
            KEYNAME "Software\Adobe\Adobe Acrobat\8.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Reader_7.x
        EXPLAIN !!JavaScript_Reader_7.x_help
            KEYNAME "Software\Adobe\Acrobat Reader\7.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Acrobat_7.x
        EXPLAIN !!JavaScript_Acrobat_7.x_help
            KEYNAME "Software\Adobe\Adobe Acrobat\7.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Reader_6.x
        EXPLAIN !!JavaScript_Reader_6.x_help
            KEYNAME "Software\Adobe\Acrobat Reader\6.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
        POLICY !!JavaScript_Acrobat_6.x
        EXPLAIN !!JavaScript_Acrobat_6.x_help
            KEYNAME "Software\Adobe\Adobe Acrobat\6.0\JSPrefs"
            PART "Enable/Disable JavaScript:" DROPDOWNLIST
                VALUENAME "bEnableJS"
            ITEMLIST
                NAME !!JavaScript_Enabled VALUE NUMERIC 1
                NAME !!JavaScript_Disabled VALUE NUMERIC 0 DEFAULT
            END ITEMLIST
            REQUIRED
            END PART
        END POLICY
    END CATEGORY
    [strings]
    Adobe_Acrobat_Reader_6-9="Adobe Acrobat and Reader 6 to 9"
    JavaScript_Reader_9.x="JavaScript Adobe Reader 9.x"
    JavaScript_Reader_9.x_help="Enable/Disable JavaScript in Adobe Reader 9.x"
    JavaScript_Acrobat_9.x="JavaScript Adobe Acrobat 9.x"
    JavaScript_Acrobat_9.x_help="Enable/Disable JavaScript in Acrobat Acrobat 9.x"
    JavaScript_Reader_8.x="JavaScript Adobe Reader 8.x"
    JavaScript_Reader_8.x_help="Enable/Disable JavaScript in Adobe Reader 8.x"
    JavaScript_Acrobat_8.x="JavaScript Adobe Acrobat 8.x"
    JavaScript_Acrobat_8.x_help="Enable/Disable JavaScript in Acrobat Acrobat 8.x"
    JavaScript_Reader_7.x="JavaScript Adobe Reader 7.x"
    JavaScript_Reader_7.x_help="Enable/Disable JavaScript in Adobe Reader 7.x"
    JavaScript_Acrobat_7.x="JavaScript Adobe Acrobat 7.x"
    JavaScript_Acrobat_7.x_help="Enable/Disable JavaScript in Acrobat Acrobat 7.x"
    JavaScript_Reader_6.x="JavaScript Adobe Reader 6.x"
    JavaScript_Reader_6.x_help="Enable/Disable JavaScript in Adobe Reader 6.x"
    JavaScript_Acrobat_6.x="JavaScript Adobe Acrobat 6.x"
    JavaScript_Acrobat_6.x_help="Enable/Disable JavaScript in Acrobat Acrobat 6.x"
    JavaScript_Enabled="JavaScript Enabled"
    JavaScript_Disabled="JavaScript Disabled"

    Hey, what you have described is normal behaviour for the way you have written your Custom ADM file.
    Because you are not using Proper Windows Policies, i.e. Setting them in the policy location in the registry, then once you apply a setting, it will not get over written again ever unless you made a group policy change or do a gpupdate.
    Normal group policies will get re-applied depending on the time frame set in the policy its self.

  • Device does not appear in list - Adobe Acrobat Pro X on Windows 7

    I recently had a scanner device replaced on my system.  We uninstalled the old one and installed the new one.  All drivers are up to date on the new scanner.
    When I go to Create PDF From Scanner - Custom Presets - the device list still shows my old scanner and my new scanner is not listed.  I have re-booted my system and still get the same problem.  How do I get Adobe Acrobat Pro X to refresh the list of available devices?

    Hi Todd,
    I haven't heard other reports of this (though there was an issue quite some time ago where deleting pages on this combination of Acrobat/OS was challenging).
    Can you please tell me what happens when you try to replace pages? Do you get an error message? Are you able to manipulate pages otherwise (delete, extract, and so on)? Is this issue unique to one file, or does it happen with all PDF files?
    I look forward to hearing back from you.
    Best,
    Sara

  • Problem with the  Adobe Acrobat version 10.1.4 (Review Tracker)

    Friends!:
    I have a big problem, just a few days ago we installed the Adobe Acrobat version 10.1.4
    The next version this is creating problems for the users, because normally we use the review (Track Review) to comment online, but this began to fail, because that is not saving posted by the users in the documents and is generating problems.
    HELP PLEASE, THANKS
    ps: We using the Windows XP
    ps2: Sorry for my "bad" english, but im native from Southamerica
    Regards!

    I have a wild guess, that's all. Do you perhaps have the disk formatted as "case sensitive"?

  • Doubled list of bookmarks (Word2007 and Adobe Acrobat 8.1.2)

    Our office converts Word documents (doc / docx) from MSWord 2007 (German version) to Adobe PDF by means of Adobe Acrobat version 8.1.2 (German version). The Word documents contain numbered headings which then have to be output within the Bookmark List of the PDF Viewer for the created PDF files.
    But, the PDF conversion option started from within MS Word 2007 only allows to convert 'fast and simple' PDF files. See attached dialogue windows. However, as a result the Bookmark List within the PDFViewer is doubled as follows:
    1st List = Tables of Contents converted
    2nd List = Converted Headings from the Word document, but the (originally in Word applied) chapter numbers are missing.
    (The conversion option: convert bookmarks from headings is applied; refer again to the attached picture file)
    As soon as we try to change to the conversion option "Create PDF with a complete range of function" the PDF Conversion process stopps without any error messages displayed; and no PDF is created. However I assume that the PDF with a full range of functions would convert the bookmarks properly, thus converting the numbered headings (without the 'Table of Contents' in addition).
    Can anyone help here? Tanks

    Found my problem - it's a Windows issue (http://support.microsoft.com/kb/886549)
    Fixed that, and the uninstaller ran properly.

  • I have Adobe Acrobat XI (ver 11.0.07).  Adobe Help instructs me to find the document comparison command at "View Compare Documents," however, this command does exist on my screen. My View drop-down list does not include a command for Compare Documents.

    I have Adobe Acrobat XI (ver 11.0.07).  Adobe Help instructs me to find the document comparison command at "View > Compare Documents," however, this command does exist on my screen. My View drop-down list does not include a command for Compare Documents.  Where else can I find this command?

    What version of Acrobat do you have? This feature is only available in the Pro version, not in the Standard version.

  • While attempting to download Adobe Pro and got this message: Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages, click here.

    After purchasing Adoce Pro and while attempting to download Adobe Pro I got this message: Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages, click here.

    Vista is not supported for Acrobat XI or Acrobat DC, even if you can ignore the requirements and force the trial to install. Adobe don't test it on Vista, so they can't and won't support it.

  • Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages,

    Adobe Acrobat is not currently available for your language or platform. For a list of supported platforms and languages,

    Hi there,
    Did you have a question for us?
    Best,
    Sara

Maybe you are looking for

  • Concept of Alternate BOM in Process Order.

    Hi, We are having Process order Scenario & we watn following options. 1.       Having 2-3 BOM of the same FERT/HALB with alternate Raw Materials. 2.       Selection of Specific BOM for Process Order depending on the Availability / Requirement. 3.    

  • How to use HTTPSERVICE in Actionscript project.

    Hello all, I am doing an actionscript project, I want to use httpservice to send a data to server . Is any one knows how to use httpservice in actionscript project? thanx

  • Lost a file when added to itunes !!!

    I added a file (containing MP3's) on my itunes librairy and deleted it by mistake from Itunes. I found out that it deleted it from my computer too. I've tried to find it with RecoverMyFiles but it doesn't work. Is there a way to find it back ??? Than

  • Mapviewer 11ea Problem

    Hi I have developed application to display map [stored in oracle spatial] on web using Mapviewer 10.0.2 and Jdeveloper 9.0.5.2 and is working fine. Now i am trying same application using Mapviewer 11ea but it gives the following error. Can anbody sol

  • Dimension attributes in BPC

    Hi Gurus, Can dimension attributes be used as selection or filtering criteria inside BPC? Thanks in advance, Raffi