Adobe Acrobat Pro-7 Re-installation - Lost Serial Number

I've had Acrobat Pro-7 for years.  I don't use it often, but when I do, it is invaluable.  Recently, I had to run the "re-installation" routine, found in a separate folder for that purpose.  After re-installing the program (which was successful) the program now puts up an error box stating "No valid Acrobat serial number found.  Acrobat will now quit".  I have my serial number, which is also available on my Adobe Account, but I have no way to enter it.  How can I start Acrobat in a way that will allow me to activate it or enter my serial number??  I no longer have the original media from the purchase done years ago. Thanks in advance.

uninstall all acrobat and reader versions, clean all and then reinstall, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
if you still see an invalid serial number message, Error "The serial number is not valid for this product" | Creative Suite

Similar Messages

  • Last night I bought Adobe XI Pro and this morning the serial number does not work.

    Last night I bought Adobe XI Pro and this morning the serial number does not work.  [removed by moderator]

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    I keep getting an invalid serial number when re-installing Adobe Acrobat 9 I am getting my serial number from my registered products

    If it was an upgrade version, it may be you are being asked for the qualifying product S/N and are entering the new S/N instead. That would cause a problem.

  • Problem with Adobe Acrobat Pro XI after installation on Mac

    I just installed Adobe Acrobat Pro XI on my Mac. My Mac has the correct version of OS and Safari yet I can not launch Adobe. When I launch it, an error box comes up and says a problem has been reported to Adobe.  That's as far as it gets. Has anyone had this problem before?

    Hi lsgahan,
    Please try the following steps and let me know.
    Delete all the files from following folders:
    Library/Application Support/Adobe/SLStore
    Library/Application Support/Adobe/SLCache
    And, delete all files from following folder except cache.db
    Library/Application Support/Adobe/Adobe PCD
    Launch Acrobat and enter the serial number when prompted and check.
    Regards,
    Rave

  • Acrobat Pro 9 will not accept serial number

    When I install Acrobat Pro 9 on Windows 7 x64 I recieved the error message invalid serial number.  I have called  and verified that the number is valid.  This serial number is part of the CS 5 Design suite.  The application will install in the trail mode but will not license.  I have used the CD and downloaded the application from the adobe web site.

    How did you get the serial number for Acrobat 9 Pro?
    I bought Adobe Creative Suite 5 Design Premium student / teacher edition. I registered it using the coupon code and received one serial number, for the Design premium install. I have been struggling to obtain the serial number for Acrobat 9 Pro, see http://forums.adobe.com/thread/636246
    Where do you find this elusive Acrobat 9 Pro serial number?
    EDIT Forget all that...
    OK I have figured it all out.
    You buy Adobe Creative Suite 5 Design premium Student and Teacher edition.
    You go to the Order Fulfillment page http://www.adobe.com/uk/education/students/studentedition/order_fulfillment.html
    You click on "Get you serial number"
    (log in if you aren't already)
    You enter all the information and attach your student ID etc, selecting your product as the design premium, and you get a support request raised. Within a few days you get a serial number for CS5 Design Premium (mine took 7 minutes to get).
    But you need to repeat this process, entering all the same information, but choose Acrobat 9 Professional as the product. It then sends you a serial number on the second case you raised.
    By this time, I had installed Acrobat 9 Pro as a trial, so I entered the serial number in and it all worked, then I clicked on Help - Registration and it all went through okay.
    Yay!
    Message was edited by: confused one

  • Acrobat Pro reinstall won't accept serial number.

    I have an iMac running Yosemite. I had to reinstall Adobe CS3 suite on a partition because I have some files that I need to keep the older software for, but when I open the program Acrobat Pro after the install, which went OK, it says my serial number is not valid. I also entered the serial number for the previous version of Acrobat Pro, and the serial number for CS2, but still get the same message. All the other programs opened OK and accepted the serial number, and I have reinstalled before on both Snow Leopard and Mavericks with no problem.  Any thoughts on the problem would be appreciated. Thanks.

    Hi rolandk43,
    Are you still facing this issue.
    Do you have separate serial number for Acrobat and CS3 suite?
    Also attach the screen shot of your problem when you reply.
    Regards,
    Ajlan Huda.

  • Acrobat pro subscription now asking for serial number

    I have been using Acrobat Pro monthly subscription since last July and am up for renewal July 2015.  My acrobat Pro now pops up that trial is over and asks for a serial number but i cannot find a serial number in my order in the Adobe account.

    Hey jimmie,
    You might need to visit the following link and get your serial number:
    Find your serial number quickly
    Regards,
    Anubha

  • I'm trying to re-install Adobe Acrobat 7.1.0, but the Serial Number of my old copy doesn't work. Where do I get a new Serial Number?

    I bought a copy of Adobe Acrobat 7.1.0 in 2001, and it's been working fine, but now I'm told I need to download a new copy. However, when I get to enter the Serial Number (of the original copy), it says it's invalid. How do I get a new Serial number?

    OK, answered my own question: the Serial Number is listed opposite the link at Adobe - CS2 Downloads

  • Activation of Acrobat Pro XI error with valid serial number?

    During activation of my Acrobat Pro XI the error message appears:
    "Serial number you provided is valid, but a qualifying product could not be found on this computer"
    When I scroll "Product" pop-up menu, there is not Acrobat XI Pro...

    You have purchased (or received) an upgrade. You must now prove you own Acrobat 9 or Acrobat X, by giving the serial number of your older (qualifying) product.

  • Reinstalling Acrobat Pro 11 and receive invalid serial number error

    Any suggs on why this many be happening since the serial number is correct for loading?

    Pam, Thank you!  the problem is not finding the serial number.  I have that by looking up my registration.  The problem I am having is when running set up for the program you get to the serial number screen.  I enter the serial number as emailed and verified by my account, then proceed with the 'next" button.  That is when I receive the message, invalid serial number not a valid serial number go back and reenter.  I try to reenter and still the same message. 
    Any other suggestions or do you know how to actually speak to a representative?  If not it is time to scrap my new Adobe purchase and go back to Nuance's programs. 

  • CS4 suite serial number does not work for Adobe Acrobat Pro

    Hello,
    I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
    I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

    After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the  number and it did NOT work! So then he gave me another number which  asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
    After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
    Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
    If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

  • I purchased CS6 and had problems with the Adobe Acrobat Pro so i uninstalled and now need to reinstall but serial number wont work. How can i reinstall ONLY Adobe Acrobat Pro since its included in CS6?

    I purchased Design Standard CS6 the entire package. I downloaded and installed but I was continually having problems with Adobe Acrobat Pro. I tried updating to the newest version but it only made the problems worse (acrobat was super slow and constantly not responding). So i decided to try to uninstall and then reinstall the program. Well I uninstalled, and then attempted to reinstall ONLY the adobe acrobat pro but it says my serial number (which is for design standard) will not work. Since Acrobat Pro is included in the suite, i thought this wouldnt be a problem. Is there anyway to get around this without uninstalling the entire design standard and reinstalling everything? I only need to reinstall acrobat pro.

    You need to reinstall Acrobat the the Creative Suite, you cannot download it is a separate application and install it that way because it will be looking for a serial number relative to being a singly purchased application.

  • Serial number is invalid for Adobe Acrobat Pro 9 within CS4

    Hi,
    I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
    1. Incorrect tech support advice #1:  Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
    2. Incorrect tech support advice #2:  Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed.  There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'.  I'm at the end of my Adobe rope.....
    Does anyone have any idea how to solve this issue?
    Thanks.

    oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

  • I never received an Adobe Acrobat Pro serial number

    I can't read any pdf files even though I purchased Adobe Acrobat Pro specifically to get a serial number which I never received, in order to read pdf files.  EVERY time I click on a pdf a notice pops-up telling me to enter my serial number.  How do I get my serial number?

    Did you buy a subscription? If so, there is no serial number. Just make sure you are signed in to Acrobat with the same Adobe ID as you used to buy the subscription.

  • Adobe Acrobat Pro 9 - I have serial #, lost installation cd, cannot find downloadable files.

    I have a license for Adobe Acrobat Pro 9, however, I've lost my installation disc. I was able to download files from Abobe, but when I entered my serial number from my account, it says invalid. I noticed it may be because it says it is the 9 Pro Extended version.
    Is this why my serial number is not valid and if so, where can I get the files I need for version 9?
    Thank you!

    The only public download is for 9 Pro, not Extended. If you are talking about the latter you will have to see if one of the staff will provide the link to you. If you are looking for Pro, it is at http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html.

Maybe you are looking for

  • Ios 7.0.4 battery issue and DFU mode restore

    Hi guys. My iphone has an issue with its battery since i updated my iphone from ios 6.0.2 to 7.0.1 until now ios 7.0.4. I have tried many things, like turn off parallax, background app refresh, location service, mail to fetch, air drop, bluetooth, ce

  • My ipod automatically turns on by itself, can anyone help

    My ipod automatically turns itself on and when on and in sleep mode it automatically wakes up every few seconds. also I cannont connect to the app store or anything. Can anyone help??

  • Nokia Maps wrong language

    Hi, I have a problem with nokia maps on my N8 (latest version on belle refresh...) From a day to another, the categories submenu is now in english. My phone is set to italian. Everything else inside nokia map is in italian but under search > category

  • How do i restore my new tab page?

    When I open a new tab, a web page in unknown language opens. I've tried changing the settings in about:config page, but when I restart my PC the problem persists. I've also tried installing the search reset addon, it solved my problem for an instant

  • What happened to the boards????

    What happened to the posting boards. When Adobe took over it seems that the posts dropped by 80-90%. This used to be a great resource. Any ideas?