Adobe Acrobat Pro 8 cannot read Adobe Reader X data in certain areas. Why?

I have a customer who had some reports that were done in Adobe Reader and cannot be viewed in Adobe Professional 8 version. The customer uses digital signatures to sign them. How can this be fixed?

tvandersluijs - I'm sorry if that screwed up your machine however:
1. What version of Adobe Reader are you using because as you can see the registry entry is for Adobe Reader 9, if ur using Adobe Reader 8 then u need to specify ur version as PAllens entry suggested - "E.g. "C:\Program files\Adobe\Acrobat [version]\Reader\AcroRd32.exe""
2. I've used this solution significantly because I have come across this specific issue for multiple users.
3. All the registry entry does is tell Windows what program to use by default to open/view PDF documents.
My intention wasn't to screw up ur machine or anybody elses as I said I've used this solution many times however what I've should gave is the disclaimer to backup ur registry before u make mods so u can revert back in case. Also the ony other thing I can think of is that this solution was for Windows XP using registry editior 5, I'm noticing that the title of this thread is Windows 7.

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Adobe Acrobat Pro X and Adobe Reader 9 compatibility with Mac.

Does Adobe Acrobat Pro X version 10.0.0 and Adobe Reader 9 version 9.2.0 work with Maverick or Yosemite? I don't mind to have a Maverick OS (though may not be easy to get unless old stock).

Hi Novetan,
Please see the system requirements for Acrobat and Reader: System requirements | Acrobat family of products
Let us know if you have additional questions.
Best,
Sara

Adobe Acrobat Pro cannot save as word doc

Adobe Acrobat Pro - Save as failed to process this document. No file was created.

The File
(1) The file has to be a PDF.
(2) The file has to be a PDF that is adequately ISO 32000 compliant (a 'good' PDF).
Number (2) is why, for most PDFs - most times, the export process chokes.
(& no being of file extension "pdf" does not mean the 'good' PDF was created)
The application.
Consider a cold reboot.
Ensure Acrobat is fully updated.
Ensure Acrobat version is compatible with OS
Consider doing an Acrobat "repair".
If one goes the deactivate/uninstall route consider using the "cleaner" tool.
http://labs.adobe.com/downloads/acrobatcleaner.html
Be well...
Message was edited by: CtDave

Receive continual error messages after downloading Adobe Acrobat Pro; cannot open

I had downloaded Adobe Acrobat XI Pro as a trial and it worked just fine. Just purchased it/upgraded as a subscription last week and I receive a "download completed successfully" message, but when trying to open, get an error message saying the program closed unexpectedly. I have uninstalled and reinstalled several times to receive the same message. Here is the error message I receive. What is the best way to get actual help from Adobe Acrobat XI Pro staff? I received an email from Sara Forsberg at Acrobat.com telling me to wait until my order was complete, and after a week it should certainly be complete by now - still same error message. Very frustrating given the cost of the program and that it is 100% useless so far. Need actual customer service at this point please.

I suggest that you Contact Customer Care - click on the Still need help? button to chat with an agent.
If you need more help from the forums, please post in the Acrobat forum; this is the forum for the Acrobat.com online service.

Adobe Acrobat Pro cannot find moved files or files with edited names

Adobe Acrobat X Pro 10.1 cannot find recent files or files with edited names.
For instance, if a PDF file is moved in the hard disk from one foder to another, Acrobat cannot find it when trying to open it via "File - Open Recent File".
Likewise, if the name of the file is changed in the Finder.
Similarly, if a PDF file is open, it is marked with the yellow fluorescent marker of Acrobat, its name is then changed in the Finder and later on you try to save it, Acrobat says that it cannot find such file.
Yet, applications like Microsoft Word do not have any of the above problems. It would be great if Adobe could fix these serious productivity issues, which have plagued Acrobat for many years now.
How to send such feedback to Adobe?

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Confirmation That I Understand What I Can and Cannot Do With Adobe Reader XI and Adobe Acrobat Pro XI

I am new to working with Adobe Acrobat Pro XI and Adobe Reader XI. Based on research I have done and questions answered in the Adobe Communities and Forum, I wanted to make sure I understand the limitations of these two products before I report back to my supervisor. (We do not want to use XFA forms to obtain data in an xml file.)
1. Adobe Reader XI will allow a user to save a fillable PDF document to his/her local PC. But it is only possible to save it as a PDF.
2. Adobe Reader XI will not allow a user to export the data in a fillable PDF into an xml file (unless you purchase the LiveCycle Reader Extensions license).
3. Adobe Reader XI will not allow a PDF file to be displayed in a .NET program unless the "Enable Protected Mode at startup" checkbox in Preferences/Security(Enhanced) has been unchecked. (The previous version of Reader would allow this without disabling security.)
4. Adobe Acrobat Pro XI will allow a user to scan a form and create a fillable PDF.
5. Adobe Acrobat Pro XI will allow a user to save the fillable form as a PDF or XML. However, it is the form that is being saved as an XML file. Not the data.
6. Adobe Acrobat Pro XI will allow a user to export the data of a form into an xml file, an .fdf file, an .xfdf file, or a .txt file.
7. If a programmer writes a program in .NET to save the data of a PDF as an .xfdf file using IAC code, it will only work on a PC that has Adobe Acrobat (Standard or Pro). If we need this executable to work on other PCs, we would need to purchase additional licenses of Adobe Acrobat - a license for every PC that needs to run the executable.
8. If a programmer writes JavaScript code using trusted functions to get around security issues, that code will work on a PC that has Adobe Acrobat (Standard or Pro) but will not work on Adobe Reader XI. Again, if we wanted our JavaScript to work, we would need to purchase Adobe Acrobat for every PC that would run the code.
Please let me know if I have understood all of this correctly. Thank you.

Thank you for your comments to each of my statements, Irosenth. That has been extremely helpful.
I probably needed more of an explanation on statement #3. I wrote a .NET program that used this line: "Process.Start("AcroRd32", FilePath)" and when I ran the executable on a desktop PC that only had Adobe Reader XI on it, Reader would not open unless we unchecked the "Enable Protected Mode at startup" box. I researched this and found several references to this being a problem in Readers since Reader 9. I just wanted to make sure this was correct. One article indicated that we could change the security setting within the registry using code and then change it back.
Item #8 needed more information as well. I had tried to use the "exportAsXFDF()" in a trusted function and it would never work in Reader. It has an "F" in the availability column of the "Quick Bar" in the JavaScript API Reference which means it requires "forms rights". I saw that; but it was not clear to me if that meant that a trusted function would work. So, it looks like trusted functions will not get around security settings if forms rights are required.

Reinstalling Adobe Acrobat Pro XI

I had purchased Adobe Acrobat XI pro and had installed in my PC.
PC became unusable and was discarded.
I have bought a new PC and would like to install the program in new PC.
I have the following information about Adobe Acrobat XI pro:
product name,
product version,
product language,
product platform,
Additional text,
serial number,
end user ID and
end user name.
After downloading Adobe Acrobat Pro XI, it asks to buy the product.
How can I install the program without paying to buy?
Please help
Dr. Nagesh G. Kavi

Mr. Anubha
Thank you for for your response.My operating system is Windows 8.I have downloaded Adobe Acrobat XI several times. Each time after downloading I get a message"Buy Now" I do'not know what I should do nextI had purchased from Dynamic group (House of Licensed Software) Chennai.I wil study your discussion and hopefully it might help.RegardsDr. Nagesh G. Kavi
From: Anubha Goel <[email protected]>
To: NAGESH KAVI <[email protected]>
Sent: Monday, 12 January 2015 11:51 AM
Subject: Reinstalling Adobe Acrobat Pro XI
Reinstalling Adobe Acrobat Pro XI
created by Anubha Goel in Acrobat Installation & Update Issues - View the full discussionHey naakavi, Could you please tell me about your operating system on which you are trying to install Acrobat XI. You might need to download the trial version of Acrobat pro without any need to buy from the following link:Download a free trial or buy Adobe products
Adobe downloads Regards,Anubha If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7086877#7086877 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7086877#7086877 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Reinstall my adobe acrobat pro x1

reinstall my adobe acrobat pro x1. adobe download page does not have a place to click on the download?

I have no problem downloading the installer from https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

I cannot print a PDF from Adobe Acrobat Pro or Adobe Reader with Mavericks!

I cannot print a PDF from Adobe Acrobat Pro or Adobe Reader. I tried on both MacBook Pros we have here, both now with Mavericks. Error message says "Opening printer connection failed. Unable to open printer connection . . . " This is after it says sending data, printing, shows the percentages etc., but then at the end I get the error message above. I can print a PDF (same one) from Preview, but not from Acrobat! What's going on? Never had this issue before Mavericks . . . Please help.

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I cannot see certain colors/photos/boxes in Adobe Acrobat Pro 11. Can in Reader, and in Acrobat Standard 11

I have a customer who uses Adobe Acrobat Pro 11. When she receives PDFs, she cannot see the color green, certain boxes(most of the ones she cannot see all have green in them),and pictures. When I opened this same PDF document in Adobe Reader 11, Adobe Acrobat Standard 11, and Fox it reader, I could see everything as normal. Her version of Acrobat is up to date. I posted this Acrobat installations & Update Issues, not sure if correct or not. She has Windows 7 Professional 64x
Thank you.

Hey mmartinez,
Please let me know what is the OS version on the system being used by your customer?
Have you tried sending any other PDF files to her? Has she started facing this issue after updating Acrobat?
Hope to get your response.
Regards,
Anubha

How come I cannot use the Editing tools when i am using Adobe Acrobat Reader DC It wants me to Buy Now. But when I use Adobe Acrobat Pro DC i have no problem using the Editing tool yet I had Adoboe Acrobat XI Pro then it was upgraded to this DC stuff

I am already paying a subscription for Adobe Acrobat XI Pro Now it want me to buy when using the edit tool or even the tool to insert pages Never had that problem before??????????????

Acrobat Reader can't edit PDF files. Use Adobe Acrobat Pro DC.

PDF files opens in Adobe Reader 9 but not Adobe Acrobat Pro 9

After one of my users digitally signs a PDF file, and saves it, he cannot open it again.
He gets either a reference memory error or a Font Capture error.
I can open the same PDF file with Adobe Reader 9 and Adobe Acrobat Pro 8.
If I take the same file to a system with Adobe Acrobat Pro 9 - same error on the same file.
Happens to my administrator account as well.
Acrobat Pro 9 version: 9.4.1
Adobe Reader version: 9.4.1
Acrobat Pro 8 version: 8.2.5
Windows XP SP3
IE 7
Acrobat Pro 9 has been completely uninstalled, the system rebooted, and the software reinstalled.
Customer's profile has been rebuilt.
The error message in the event log are:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 1/31/2011
Time: 12:56:02 PM
User: N/A
Computer: XXXXXXX
Description:
Application popup: Font Capture: Acrobat.exe - Application Error : The instruction at "0x037c33c9" referenced memory at "0x00000010". The memory could not be "read".
or
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 1/31/2011
Time: 1:13:06 PM
User: N/A
Computer: XXXXXXX
Description:
Application popup: Adobe Acrobat Pro: Acrobat.exe - Application Error : The instruction at "0x037c33c9" referenced memory at "0x00000010". The memory could not be "read".

So the option was already checked when opened the document. I went ahead and unchecked, closed, reopened just to test and it's still not displaying correctly.
In response to Bill@VT. The image is on top of a white background so I can't tell if there is space there or not, it's just all white.
She showed me another document that's doing something similar today. This time the pdf was done with a green background and now the background shows as white. It was created the same way with Indesign and it shows fine in Reader and the Windows preview pane just not Acrobat. I'm trying to get the user to find the installation media so I can remove and reinstall, but I'm not sure if she will be able to find it.

This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash

This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash, losing unsaved work. Windows Task Manager shows only a small percentage of cpu used and plenty of memory available. What is causing this?

scholtzkie wrote:
"Please wait...If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade ... For more assistance.... Windows is either a registered trademark...."
This usually occurs if you use a browser that uses its own PDF viewer, not the Adobe Reader plugin; see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Adobe Reader 9.3 will not open in Adobe Acrobat Pro 8

We are currently running Adobe Acrobat 8 Professional Version 8.2.0 with Acrobat Distiller 8 and Adobe Live Cycle Disigner 8.0. I have downloaded Adobe Reader 9.3, but it still will not open 9.3 documents it defaults to the Reader 8 and I get an error message.
How do I change the default Reader to 9.3 or do I have to buy the upgrade for Adobe Acrobat Pro 8 in order to be able to open and use on-line forms that require 9.3?
Help!

Well that is my question, we have a fully authorized and purchased Adobe Acrobat Pro
8.
When I do an update for Adobe Acrobat 8, it does not install the updated Reader 9.3.
In order to update the Reader to 9.3, I have to install it seperately. It does that, but when I open 9.3 it defaults to the 8 Reader.
So I guess the answer to my question is that I have to update to the 9.3 full version of Adobe Acrobat Pro, what a rip by Adobe just so we can use the newest "free" Reader.

Issue attaching files in Adobe Reader from a form created in Adobe Acrobat Pro 9 Extended

Hello all,
I am having issues- big ones- please help!
I have created a simple form in Adobe Acrobat Pro 9 extended version that will be made available in a local drive for our salesmen to open not online or in html format- fill in and send back to their manager and the factory- there are 2 e-mail submit buttons on this form and the user selects which one to send to.
This form also has a button for save and for print. Everything works great except that the attach a file button I created. It works in Adobe Acrobat, but not in Reader. When you click the button in Reader it compresses but nothing happens.
I have tried many different things- including extending the rights to adobe reader.
Also, this form has a password protected security and I have given permission to print, to fill in the form and sign existing signature fields. When adding the security I made sure it said compatible with Adobe 3.0 and later versions.
I know I have to do the security before I extend the rights to reader and not the other way around.
Don't know what else to do.
Any help would be appreciated!
Thanks,
A.

I've attempted using Acrobat Pro to do the conversion, but it simply won't allow it. Are there easier ways to have an online or fillable form, created in an Adobe program, such as LiveCycle or Acrobat Pro, sent or saved in a pdf format?
For example: I make a form using an Adobe Program and put it online for people to fill out. They fill it out and click a button to email it to me. When I open it, is there a way to see it as a PDF document?
Thank you for your help thus far. It has been much more informative than many of the forums I've attempted to decipher.

Adobe Acrobat Pro & Reader 9 broken

I downloaded and installed the latest updates yesterday which included Mac OS X 10.6.3. When I tried to open a PDF with Adobe Acrobat Pro 9, it immediately crashes. The same is true for Acrobat Reader 9. I can open PDFs just fine with Preview. However, there are times I need some of the features of Acrobat Pro.
Has anyone else had this problem after the latest update? And fixes or suggestions?
Thanks in advance.

Have you installed all the updates available from Adobe for Acrobat Pro and Reader?

Adobe Acrobat Pro 8 cannot read Adobe Reader X data in certain areas. Why?

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