Adobe Acrobat Pro 8 Installation Problem

I've had Adobe Acrobat Pro 8 running fine for several years on XP Pro. Our company rolled out upgraded hardware with a new image about a year ago, and I cannot successfully install 8 on any of the units. Most recent issue, using CD, install went up to accepting end user license. I accepted and then installation froze and I had to End Program. When I try to launch now, Getting Started splash screen comes up then program freezes and terminates. It seems like a permissions/security issue, can anybody assist?

I assume the new system is Win7 and most likely a 64-bit system. If so, you may just have to upgrade to AA XI. Folks have gotten AA8 to work on a Win7 32-bit system. You might be successful if you download the updates for AA8 and install those. I think it took at least AA8.1 to work with a 64-bit XP.

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Adobe Acrobat Pro 9 problem

Software:Adobe Acrobat Pro 9 problem
Issue: Whenever the end-user runs the PDF maker in Word 2003, it converts the file fine but when you close the PDF and return to the Word document, it shows the progress bar is still working to create the PDF.
Related? In the Event System log, an error for SidebySide with the Event IDs of 32 and 59. I couldn't determine if these errors relate to each other.
System: Windows XP Professional, sp3

use the below link:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 6| 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Trouble with Adobe Acrobat Pro installation from Creative Cloud

When I attempt to install Adobe Acrobat Pro from Creative Cloud, it will always fail on the first attemp. If I retry, it installs it. Then, when I open a pdf document, the application quits in seconds. I get a modal window with the license agreement. However, it is blank and the pull downs are empty. I hit a dead end.
This is so aggravating; especially when Adobe is charging me for my membership every month.
What gives? Can someone help with this?
Brian

Brian which operating system are you using? Do you receive any specific errors during the installation process? If you are using a Windows operating system then please uninstall Acrobat using the Programs and Features control panel. Once done then please try using the Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html.
Also you mentioned that the EULA window is blank you may also want to see Blank EULA screen appears on Acrobat XI launch - http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html. Solution 2 is not likely to be relevant unless you are using an operating system not currently supported by the Creative Cloud Desktop application.

Adobe Acrobat Pro XI problems printing PDFs created from AutoCAD.

Just installed Adobe Acrobat Pro XI and am having problems printing PDFs created from AutoCAD. Printing other PDF created by MS Word works well. Had a similar problem in an earlier version of Pro. The fix I figure out then was to print the PDF file as another PDF. Using the second PDF to print to a plotter typically worked. It does not work for Adoabe Acrobat Pro XI.

Hi presottom
Please refer ; http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
or
Let us know more details about it to help you better ?
What is the OS ?
is there any error message , etc .. ?

Adobe Acrobat Pro license problem

I had an Adobe Acrobat Pro license and now the program is asking for my serial and does not recognize it. I have entered in trial mode and I can get assistance directly from Adobe and cannot access the chat. What should I do?

Jmmussat, no, it is NOT a browser problem, I have tried several now.
I suspect it could be very bad luck and not a purposeful block so customers like me, with old licenses, will be forced to purchase.

Adobe Acrobat Pro Printing Problem

Hello everyone I have Adobe Acrobat Pro 9.5 and when I print a file I have some issue with the design elements. I have a american flag and has some areas which expand. Below is a picture of what the file should look like:
No what happens is the file prints like this:
Please not the expanded white area in between the red stripes on the american flag. This may vary from file to file, but I cannot have this since these will be sent out to a customer for approval. I have tried Adobe Illustrator, and have no problem with the file. I have saving a PDF from Adobe Illustrator and then printing in Adobe Acrobat Pro for proper color. Any suggestions would be great! I can provide more information also. Thanks!

Without actually having the digital assets to look at, it is a real cr*pshoot to guess as to what is going on here.
What is the pseudo-American flag in term of object types? Vector, raster, what? Perhaps you can point us to the objects to examine?
- Dov

Unable to launch Adobe Acrobat Pro XI (Problem Event Name:APPCARSH)

Following message received while trying open Acrobat Pro XI
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.7.79
Application Timestamp: 536b812b
Fault Module Name: Acrobat.dll
Fault Module Version: 11.0.7.79
Fault Module Timestamp: 536b80ff
Exception Code: c0000005
Exception Offset: 00cbf281
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1055
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Need urgent support please....

Hi KemalAFARACI,
Please try the following :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Launch Acrobat in the new enabled Admin user account and check.
Regards,
Rave

Help, my Adobe Acrobat Pro installation stops!

I have created a package with "Creative cloud packager" with Adobe Acrobat Pro inside.
Once I download it and run the installation, after some minutes the progress bar stops and go back to the beginning, and nothing is installed.
Do you know what can be failing?
Thanks!

Hey Amit,
Are you facing any specific error message with this installation?
Try downloading the installer package from this link ( Download Acrobat products | Standard, Pro | XI, X ) and then try installing the software.
Hope that helps you!!
Regards,
Rahul Tyagi

Adobe Acrobat Pro registration problem ?

I have just tried to register for Acrobat Adobe Pro, I filled in all my details including my credit card and I was informed that I would receive a email to confirm my registration for Adobe Acrobat Pro at $19.99 per month, but I am now getting when I log into Adobe I am getting an offer to join Acrobat Pro & I thought I had just done that. I can't find anywhere a call number to ring to get assistance. Please call on me on 61418521994 Thanks, Michael Heaton-Harris

Hi,
I wasn't able to find any product purchase under the email id using which your registered in Adobe forums.
Please, let me know if you made purchase under a different email id.
Regards,
Ajlan Huda.

Adobe Acrobat Pro Install Problem - Design Standard CS6

Hi,
I am haveing trouble to install Acrobat Pro in my Windows 7 64 Bit, but other component in the Design Standard CS6 can be install sccessful and work well except this,appreciated if you can help!
Ken
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

There is a help document from adobe regarding Exit code 6 and Error: DW050
Here are the links for those documents : (These documents are for CS5, CS5.5 and applicable to CS6 also)
https://help-internal.adobe.com/content/help/en/creative-suite/kb/errors-exit-code-6-exit. html
https://help-internal.adobe.com/content/help/en/creative-suite/kb/installation-error-dw050 -dw020-cs5.html
If all other applications are running fine, than try the Acrobat cleaner tool to remove any leftover files from this link( http://labs.adobe.com/downloads/acrobatcleaner.html ) and than try to Install Acrobat XI Pro on your computer.

Adobe Acrobat X installation problem

On a Windows XP SP2 system, I just installed Adobe Acrobat X reader to replace version 9. Now whenever I attempt to start the reader, I get the following error:
"The Ordinal 19 could not be located in the dynamic link library mapi32.dll"
I am currently unable to use Adobe Acrobat Reader X. Any suggestions on how to deal with this problem would be much appreciated.

You are correct, my MAPI32.dll was corrupted. It had been changed by Mozilla at some point, and was a tiny file. Luckily Mozilla had made a backup in the same directory, so I renamed to current mapi32.dll with an "old", made a copy of the Mozilla backup and renamed it to mapi32.dll, rebooted, and swoosh, Adobe Reader works fine. Why Mozilla changed it I do not know. I use Firefox and Thunderbird.
Your fix probably would have worked but I didn't have to try it because Mozilla had thoughtfully left a backup when it corrupted my file!
Thank you for posting an answer.

Problem with Adobe Acrobat Pro XI after installation on Mac

I just installed Adobe Acrobat Pro XI on my Mac. My Mac has the correct version of OS and Safari yet I can not launch Adobe. When I launch it, an error box comes up and says a problem has been reported to Adobe. That's as far as it gets. Has anyone had this problem before?

Hi lsgahan,
Please try the following steps and let me know.
Delete all the files from following folders:
Library/Application Support/Adobe/SLStore
Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
Library/Application Support/Adobe/Adobe PCD
Launch Acrobat and enter the serial number when prompted and check.
Regards,
Rave

Adobe Acrobat 9 Pro Installation Problem

Hi, I just bought Adobe Acrobat 9 Pro. Cannot install it as I get a message that my serial # is for an upgrade version only of Adobe Acrobat Pro. I also have Adobe Reader 9 in my computer. What is the most economical way to install it without paying for further upgrades and/or versions? Many thanks, Oscar.

The most economical way is to return your purchase, get a refund, and then purchase the full version (somewhere?).

Problem with Adobe Acrobat Pro Extended version 9.3.4 reading Inventor 2009

I would like to be able to generate 3D PDF files from Autodesk Inventor CAD models (e.g. .iam files) using Adobe Acrobat Pro Extended. I am constrained to use Inventor 2009. When I originally installed Acrobat Pro Extended, I was able to make this work after installing the IMPORT3D update at:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4073
Recently (9/5/2010), I updated Acrobat Pro Extended to version 9.3.4. I believe that following that update, I lost the ability to read in Inventor 2009 files. Acrobat Pro Extended now gives the error messages:
"Exception has been raised" followed by:
"Acrobat could not open 'file' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF."
This is exactly what happened when I first installed Acrobat Pro extended and before I installed the IMPORT3D update mentioned above. I tried re-installing that update but now the installer gives the error message:
"No qualifying products found to apply this update."
Note that Inventor 2009 does allow one to "Save Copy As" to PDF format, but this just creates a 2D PDF snapshot of the current model view -- same for print to pdf.
I suppose one thing to try is removing Acrobat Pro Extended and then re-installing without the 9.3.4 update, but with the IMPORT3D update -- but if that is necessary, then I won't be able to take advantage of any further updates (e.g. security updates) to Acrobat, which seems like a bad situation.
Has anyone else had this problem? Or is it just me?

I may have figured out what was causing my problem with conversion of Inventor 2009 to 3D PDF. After playing around with a number of inventor files, I discovered that the conversion worked fine when there were no references to external files. For example a .ipt file (part file) seemed to convert fine. I believe the problem was that on the form one obtains with Edit->Preferences->Convert to PDF->Autodesk Inventor->Edit Settings->Import->Assembly, the check box for "use root file directory" was NOT checked. Oddly, this is the default and I'm pretty sure I tried setting the conversion options to the default. In any case, I now seem to be able to perform the conversion of Inventor 2009 to 3D PDF so this problem is solved I guess.

Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050

Hi,
On trying to run a failed update from Adobe, my Adobe Acrobat Pro X became corrupt and failed to open.
I am now trying to reinstall the software, but the software does not install successfully with Exit Code: 6 and the following key warnings and errors:
WARNING: DW022
WARNING: DS013
ERROR: DW006
ERROR: DW050
The full error message is as follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ... WARNING: DS013, DW022 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 6 warning(s)
WARNING: DW022: AdobeCode {AC76BA86-1033-F400-7760-000000000005} NonAdobePayload Acrobat Professional 10.0.0.0 with version (2012-03-05 05:30:16.288604) already installed with incompatible version (2011-03-17 01:56:17.451315)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
Please help! I uninstalled the corrupt version X before this installation attempt.
I also still have Acrobat Pro 9 on my machine as backup (for this precise reason) but don't believe this is the problem as they have co-existed without a problem for near a month now. The corruption in version X occured after this morning's failed update from Adobe.
Many thanks,
K

Thank you! That did indeed do the trick
Must have been a font or something causing the problems, as opening in safe mode allowed the software to install correctly.
Thanks again!!
K
Date: Fri, 31 Aug 2012 05:28:15 -0600
From: [email protected]
To: [email protected]
Subject: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
    Re: Incomplete installation of Adobe Acrobat Pro X - ERROR: DW006 - ERROR: DW050
    created by techkid123 in Downloading, Installing, Setting Up - View the full discussion
Hi.
The error message as displayed in the above error log is EXIT CODE 6.
Please try and follow the below mentioned KnowledgeBase Doc
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Hope it Helps
Thanks
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Adobe Acrobat Pro 8 Installation Problem

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