Adobe acrobat pro 9.2 crashes in windows xp sp3 when closing a pdf

Adobe acrobat pro 9.2 crashes in windows xp sp3 when I close a pdf. This means that if I have multiple files open, all of them close. I get an error message from windows that the problem is due to windows' Data Execution Prevention (DEP). I tried making Adobe an exception to windows' DEP and re-started the computer but this did not help the problem. Any ideas about how to fix this problem?

So.. If we want to control the "hardware graphics acceleration", should it be done inside the Adobe Acrobat Pro ?
If yes, which part of option should we changed ?
If not, can someone tell me which way to setting this one ?
Do anybody have other input ? This problem makes me crazy
Thank you so much in advanced.

Similar Messages

  • How do I install a purchased adobe acrobat pro XL cd to my windows 7 desktop?

    How do I install a purchased adobe acrobat pro XL cd to my windows 7 desktop?

    Hi Hannah Maddox,
    Please let us know that what kind of trouble are you facing in installing Adobe Acrobat software?
    Regards,
    Rahul Tyagi

  • Adobe Acrobat Pro DC keeps crashing with "Not Responding" message

    Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
    I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...

    Hi ,
    Does this happen while accessing any PDF ' or when you launch Acrobat ?
    You could try repairing Acrobat and see if that helps .
    Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
    You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
    You could restart your machine as well and then try to launch Acrobat .
    If it is a perpetual license ,you could refer to this one .
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Make sure to disable all the third party software before you start installation .
    Let us know how it goes .
    Regards
    Sukrit Dhingra

  • Adobe Acrobat Pro opens then crashes in Mountain Lion

    Howdy All, anybody have the sme problems as I In Mountain Lion.  Adobe Acrobat Pro X 10.1.4 opens a doc the crashes out back to the desktop?  I have Adobe Reader 10 no problems but Pro withing secs crashes. No Log or anything.  Tried the Uninstall and repair permissions etc.?  Thanks for any advice.  DH

    Hi,
    Please try the following steps and let me know if that worked.
    Delete all the files from following folders:
    [Home]/Library/Application Support/Adobe/SLStore
    [Home]/Library/Application Support/Adobe/SLCache
    And, delete all files from following folder except cache.db
    [Home]/Library/Application Support/Adobe/AdobePCD
    Then launch Acrobat and try to activate and check.
    Regards
    Sukrit Dhingra

  • Trying to reinstall Adobe Acrobat Pro after a crash

    My laptop crashed last week and I lost everything on it.  Every.  Thing.  I’m dying over here and desperately need a break…
    Anyway, I’m rebuilding, much like New Orleans after Katrina.  One program at a time.  I want to reinstall Adobe Acrobat Pro, but my original key is invalid (I assume expired?)  What do I need to do to get a new key to reinstall it?  I appreciate any assistance or kind words anyone can offer.

    If you have a key or S/N, they are indefinite and do not expire. It may be an issue of the version you are trying to use it with. The key is tied to a specific version (9, X, XI as well as Pro and Std and Upgrade). There may also be an OS issue if it is a new machine. So information on the version, upgrade (or not), and OS would help us give you some idea of the problems.

  • Acrobat Pro XI problem+Accept End User License Agreement when opening a PDF inside IE

    Hi folks, this issue has been challenging.
    Acrobat Pro CC install
    W7 X64
    Deployment went ok after the code was worked out, but.....
    We use Desire to Learn content management system at the community college where I maintain the student computers at. When running D2L and a PDF has been embedded in some course material, I am getting the message below and the PDF won't open.
    “Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement" .
    The only fix so far is to run up Acrobat Pro and run the program once. Fine and dandy, but we are looking at 700+ machines to clear in this fashion. The other part of this scenario we we also utilize Respondus Lockdown Browser to invigilate exams through D2L. Because of the "lock down" features, the student can't even get back to the desktop to run Acrobat and clear the message.
    I have tried a number of GPO entries to no avail. As well, disabled the IE PDF viewer add-on. I ran Procmon with no results either; .
    I have been scouring the Googlemachine and building on the GPO below to get around the issue with no results. I am hoping someone with a sharper eye than I can spot something or point me in the correct direction..
    Thanks eh.
    GPLabs-Acrobat Reader default .PDF file open
    Computer Configuration (Enabled)
    Policies
    Administrative Templates
    Policy definitions (ADMX files) retrieved from the central store.
    Adobe Acrobat XI/Preferences/General
    Policy         Setting       Comment
    Show messages when I launch Acrobat                                      Disabled
    Adobe Reader XI/Preferences/General
    Policy         Setting       Comment
    Show messages when I launch Reader                                      Disabled
    Adobe Reader XI/Preferences/Startup
    Policy         Setting       Comment
    Enable Protected Mode at startup                                                Disabled
    Preferences
    Windows Settings
    Registry
    ELUA=1 (Order: 1)
    General
    Action        Update
    Properties
    Hive  HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path    Software\Adobe\Acrobat Reader\11.0\AdobeViewer
    Value name        ELUA=1
    Value type           REG_DWORD
    Value data           0x1 (1)
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                No
    Remove this item when it is no longer applied                                                         No
    Apply once and do not reapply                                                                        No
    EULAAcceptedForBrowser (Order: 2)
    General
    Action                                                                  Update
    Properties
    Hive                                                                     HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path                                                              Software\Adobe\Adobe Acrobat\11.0\AdobeViewer
    Value name                                                        EULAAcceptedForBrowser
    Value type                                                           REG_DWORD
    Value data                                                           0x1 (1)
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                           No
    Remove this item when it is no longer applied                                                                 No
    Apply once and do not reapply                                                                                             No
    ELUA=1 (Order: 3)
    General
    Action                                                                  Update
    Properties
    Hive                                                                     HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path                                                              Software\Adobe\Acrobat Reader\10.0\AdobeViewer
    Value name                                                        ELUA=1
    Value type                                                           REG_DWORD
    Value data                                                           0x1 (1)
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                          No
    Remove this item when it is no longer applied                                                                   No
    Apply once and do not reapply                                                                                  No
    EULAAcceptedForBrowser (Order: 4)
    General
    Action                                                                  Update
    Properties
    Hive                                                                     HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path                                                              Software\Adobe\Adobe Acrobat\10.0\AdobeViewer
    Value name                                                        EULAAcceptedForBrowser
    Value type                                                           REG_DWORD
    Value data                                                           0x1 (1)
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No
    bBrowserIntegration (Order: 5)
    General
    Action                                                                           Update
    Properties
    Hive                                                                               HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path                                                                       Software\Adobe\Acrobat Reader\11.0\Originals
    Value name                                                                  bBrowserIntegration
    Value type                                                                    REG_SZ
    Value data                                                                    00000000
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No
    bBrowserIntegration (Order: 6)
    General
    Action                                                        Update
    Properties
    Hive                                                                               HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path                                                                       Software\Adobe\Acrobat Acrobat\11.0\Originals
    Value name                                                                  bBrowserIntegration
    Value type                                                                    REG_SZ
    Value data                                                                    00000000
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No
    bBrowserIntegration (Order: 7)
    General
    Action                                                        Update
    Properties
    Hive                                                                               HKEY_CURRENT_USER (HKU\.DEFAULT)
    Key path                                                                       Software\Adobe\Acrobat Reader\10.0\Originals
    Value name                                                                  bBrowserIntegration
    Value type                                                                    REG_SZ
    Value data                                                                    00000000
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                             No
    Remove this item when it is no longer applied                                                                                       No
    Apply once and do not reapply                                                                                                      No
    User Configuration (Enabled)
    Preferences
    Windows Settings
    Registry
    ELUA (Order: 1)
    General
    Action                                                        Update
    Properties
    Hive                                                                               HKEY_CURRENT_USER
    Key path                                                                       Software\Adobe\Acrobat Reader\11.0\AdobeViewer
    Value name                                                                  ELUA
    Value type                                                                    REG_DWORD
    Value data                                                                    0x1 (1)
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                             No
    Run in logged-on user's security context (user policy option)                                                   No
    Remove this item when it is no longer applied                                                                                       No
    Apply once and do not reapply                                                                                                      No
    ELUA (Order: 2)
    General
    Action                                                                  Update
    Properties
    Hive                                                                               HKEY_CURRENT_USER
    Key path                                                                       Software\Adobe\Acrobat Reader\10.0\AdobeViewer
    Value name                                                                  ELUA
    Value type                                                                     REG_DWORD
    Value data                                                                    0x1 (1)
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                             No
    Run in logged-on user's security context (user policy option)                                                   No
    Remove this item when it is no longer applied                                                                                       No
    Apply once and do not reapply                                                                                                      No
    .pdf (Order: 3)
    General
    Action                                              Update
    Properties
    Hive                                                  HKEY_CURRENT_USER
    Key path                                           software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pdf
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Run in logged-on user's security context (user policy option)                                          No
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No
    OpenWithList] (Order: 4)
    General
    Action                                                                                     Update
    Properties
    Hive                     HKEY_CURRENT_USER
    Key path              Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.PDF\OpenWithList]
    Value name        (Default)
    Value type           REG_SZ
    Value data           "AcroRd32.exe"
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Run in logged-on user's security context (user policy option)                                          No
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No
    Control Panel Settings
    Folder Options
    Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe)
    pdf (Order: 1)
    General
    Action                                              Update
    Properties
    File Extension                                 pdf
    Associated Program                      C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
    Set as default                                  Enabled
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Run in logged-on user's security context (user policy option)                                          Yes
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No
    Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe)
    pdf (Order: 2)
    General
    Action                                              Update
    Properties
    File Extension                                 pdf
    Associated Program                      C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
    Set as default                                  Enabled
    Common
    Options
    Stop processing items on this extension if an error occurs on this item                                   No
    Run in logged-on user's security context (user policy option)                                          Yes
    Remove this item when it is no longer applied                                                                            No
    Apply once and do not reapply                                                                                             No

    Hi technobyte,
    Try using  APTEE to do EULA suppression and check.
    You might want to refer the docs:
    Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition
    4   Installation Workflows — Enterprise Administration Guide
    Regards,
    Rave

  • Why does Acrobat Pro XI continually crash in Windows 8.x?

    When using Acrobat Pro XI on a Dell Optiplex 990 runing Windows 8 and, after upgrade 8.1 it continually crashes. Just trying to save it will crash, but almost any operation will randomly have it fail.

    I am having crash problems on Acrobat XI Pro using MS Surface Pro2 with Windows 8.1 Pro 64 bit.
    After you make a number of comments on a 13 page document; and if you scroll up or down to different pages all the comments (underlining, text boxes, call outs etc.) cannot be seen, the comments entered do not show till you make some more clicks or do something more. After sometime the comments will show up again- very awkward behavior by the program not experienced in Adobe Acrobat X Pro which I operated on a MS Surface Pro with Windows 8.0
    The Surface Pro2 that I have has 8GB RAM, and there aren't any other applications/programs operating using the RAM.
    Not sure if Adobe XI Pro is being tested on a Windows 8.1 with updates as necessary.
    The fact that comments get missing make it difficult to view the document in a meeting on a screen with others......Discouraging to use Adobe.......the only option is to convert to MS Word and maintain stability of program and work done on it.
    It does at times hang and then you have to salvage the document after you close and open the program again and at times if the file was not saved the data is lost.
    ADOBE PLEASE RESEARCH THIS !

  • I have Adobe Acrobat Pro and it crashes when I open it...

    I have restarted my computer and it is still crashing...

    Hi Grace,
    Please let me know what OS are you using?
    Does Acrobat crash when you open any particular pdf or any pdf?
    What version of Acrobat are you using? Have you updated it to the latest patch.
    Was it working fine for you before?
    Please check the performance after disabling any antivirus or anti-malware software you might have and check.
    Regards,
    Rave

  • Problems in Windows 8 creating PDF documents using Adobe Acrobat Pro 9.5.5

    I am running Windows 8 with the latest version of MS Office (version 14) and Adobe Acrobat Pro 9.5.5.  I was not having any problems making/printing PDF documents until about 30 days ago.  The only things that I can think of that have changed during this time period is 1) I updated my Office Suite to version 14 from the previous version and, most recently, 2) my Adobe Acrobat Reader program was automatically updated to the latest version.  I ended-up uninstalled Adobe Reader becuase the new program became my default for openning all Adobe PDF files, even when I tried to force my computer to use Adobe Acrobat Pro as the default (becuase doing so allows me to edit docments with features not available in the free Reader version).  When I go to print a Word document, for example, to Adobe Acrobat, the process stalls/stops at the point where you are supposed to choose a location to print/safe the new PDF document file.  All I get is the Save-As Screen with most of the buttons and folder tree blank (see example below).  After 5-10 seconds, "not responding" shows up in the title of the Save-As Screen and I have to click the "X" box in the upper right corner to abort.  This problem seems to have first started when trying to print pictures from the Windows picture viewer.  After a while long, I noticed that the same problem occured when printing from my internet browser (Firefox), but I coudl still print from Word or Excel.  Now, as of the last couple of days, I can't print from any program except the basic Paint software program.  I think this may actually be a Windows issue because when trying to toublshoot this problem, I re-installed Adobe Acrobat Pro and it did not help. I also tried making PDF documents using the free PrimoPDF software and had the exact same problem.  I have no idea where to go from here.  All I know is that I desperately need to create PDF documents and cannot!  Please help!!

    You're asking a lot of ancient Acrobat to work with an Office that never existed when it was made. "Just updated my office suite" is a massive change, and Window 8 didn't exist at that time either...

  • Adobe Acrobat Pro - Windows 8

    I am a new user of Adobe Acrobat Pro. Which version supports Windows 8 operating system? 

    Hi Auntp1954,
    You may install Acrobat XI Pro is fully supported for windows 8. And is the latest version available.
    Regards,
    Ajlan Huda.

  • Installing Adobe Acrobat Pro on Laptop & New PC

    Previously submitted on 9/02/12 but pressed for an answer quickly, please.
    I have previously installed Adobe Acrobat Pro on a laptop and a desktop computer. I had to replace the desktop with a new system having Windows 7 Ultimate 64 bit.  I have installed the Windows XP Virtual system to run several legacy programs crucial to my business.  I have installed Adobe Acrobat Pro 9.5 in the Windows 7 operating system and now need it installed in the XP Virtual system to access the Adobe printer for use with the legacy programs. How do I accomplish this feat?
    Does the XP virtual installation count as a 3rd installation which is not allowed by my license even though this computer is the 2nd computer permitted by my license? If so, it seems I might be penalized.
    Help, please. Is there an option in lieu of purchasing a new license?
    Thanks in advance for all responses.
    Ralph Gardner

    [Moved the discussion to Acrobat Forum]

  • Adobe Acrobat Pro 11

    Adobe Acrobat Pro 11 repeatedly crashes with Yosemite 10.10.1
    This usually occurs when more than a single PDF is open.
    The same issue occurred prior to OSX system upgrade, in prior versions of OSX.
    My OS is 10.10.1 and Acrobat Pro is 11.0.10
    The same issue is not present when using Preview or other PDF reading/editing applications, such as PDFpenPro.

    Back up all data.
    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
    From the application's menu bar, select
    File ▹ Restore Standard Fonts...
    You'll be prompted to confirm, and then to enter your administrator login password.
    Start up in safe mode to rebuild the font caches. Restart as usual and test.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t start in safe mode. In that case, ask for instructions.
    Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

  • CS4 suite serial number does not work for Adobe Acrobat Pro

    Hello,
    I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
    I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

    After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the  number and it did NOT work! So then he gave me another number which  asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
    After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
    Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
    If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

  • Adobe Acrobat Pro XI Asking for Serial Number

    I am a Creative Cloud subscriber. Downloaded and installed Adobe Acrobat Pro XI today for the first time. When I launch the application, it tells me that my "trial" has expired and that I need to buy it or enter a serial number. Huh? What do I need to do to run the application? It's part of the my Creative Cloud membership...

    Hi marymaid2
    Please Click the option I want to Install trial While Installing ...and It will Install it as a Trial ...

  • Dos command to compare files using adobe acrobat pro 9.

    Hi,
    I am using Adobe Acrobat Pro 9, through its utility i am comparing two pdfs using its GUI. Now i want to compare two pdfs through Dos prompt using Adobe Acrobat Pro 9. Is there any Dos command to compare two pdfs using Adobe Acrobat Pro 9.
    Regards 

    I don't think so.

Maybe you are looking for