Adobe acrobat pro 9.2 crashes in windows xp sp3 when closing a pdf
Adobe acrobat pro 9.2 crashes in windows xp sp3 when I close a pdf. This means that if I have multiple files open, all of them close. I get an error message from windows that the problem is due to windows' Data Execution Prevention (DEP). I tried making Adobe an exception to windows' DEP and re-started the computer but this did not help the problem. Any ideas about how to fix this problem?
So.. If we want to control the "hardware graphics acceleration", should it be done inside the Adobe Acrobat Pro ?
If yes, which part of option should we changed ?
If not, can someone tell me which way to setting this one ?
Do anybody have other input ? This problem makes me crazy
Thank you so much in advanced.
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I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...Hi ,
Does this happen while accessing any PDF ' or when you launch Acrobat ?
You could try repairing Acrobat and see if that helps .
Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
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Hi,
Please try the following steps and let me know if that worked.
Delete all the files from following folders:
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Acrobat Pro CC install
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Deployment went ok after the code was worked out, but.....
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GPLabs-Acrobat Reader default .PDF file open
Computer Configuration (Enabled)
Policies
Administrative Templates
Policy definitions (ADMX files) retrieved from the central store.
Adobe Acrobat XI/Preferences/General
Policy Setting Comment
Show messages when I launch Acrobat Disabled
Adobe Reader XI/Preferences/General
Policy Setting Comment
Show messages when I launch Reader Disabled
Adobe Reader XI/Preferences/Startup
Policy Setting Comment
Enable Protected Mode at startup Disabled
Preferences
Windows Settings
Registry
ELUA=1 (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\11.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA=1 (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\10.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 5)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 6)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Acrobat\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 7)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
User Configuration (Enabled)
Preferences
Windows Settings
Registry
ELUA (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
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General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
.pdf (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pdf
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
OpenWithList] (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.PDF\OpenWithList]
Value name (Default)
Value type REG_SZ
Value data "AcroRd32.exe"
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Control Panel Settings
Folder Options
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe)
pdf (Order: 1)
General
Action Update
Properties
File Extension pdf
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Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply No
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe)
pdf (Order: 2)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply NoHi technobyte,
Try using APTEE to do EULA suppression and check.
You might want to refer the docs:
Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition
4 Installation Workflows — Enterprise Administration Guide
Regards,
Rave -
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Hi Grace,
Please let me know what OS are you using?
Does Acrobat crash when you open any particular pdf or any pdf?
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Previously submitted on 9/02/12 but pressed for an answer quickly, please.
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Hi marymaid2
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