Adobe Acrobat Pro 9 Crashes when trying to save pdf as Word doc.

It starts to save the document and says page pass 1 of 5 for example then says adobe acrobat has stopped working. How do I fix this problem?

Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch

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I am running Windows 7 with Acrobat Pro 10.0.0
I have a Epson Perfection v30 Scanner installed. I open Acrobat, and when I select Scan to PDF, pick the v30 Scanner, and start the scan, it does actually start and complete the scanning process. However, at the moment where it displays the results of the scan, Acrobat crashes with the following Signature:
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Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 10.0.0.396
Application Timestamp: 4cc5ebc0
Fault Module Name: sdc330Twain.ds_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4dcc0018
Exception Code: c0000005
Exception Offset: 0505546d
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Hello all,
I have Acrobat 9 on an Apple Xserve running 10.7.5. I need to change the way Acrobat handles conversion from PDF to PS as the default is PS 2 not 3 plus other changes ...
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Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    __TEXT                 0000000000001000-0000000000003000 [    8K] r-x/rwx SM=COW /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Application Specific Information:
objc[2891]: garbage collection is OFF
Performing @selector(handleAction:) from sender UIT_NSButton 0x4e5a790
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation                0x9a183a69 CFURLCreateStringWithFileSystemPath + 265
1   com.apple.CoreFoundation                0x9a18394d CFURLCopyFileSystemPath + 45
2   AdobeAGM                                0x7e728e70 PPDList_MacOSXCompressed::GetPPDFiles() + 592
3   AdobeAGM                                0x7e8a2cd8 PPDListCache::GetPPDList() + 164
4   AdobeAGM                                0x7e5ecaaa PrintSession::GetAvailablePPDFiles() + 18
5   AdobeAGM                                0x7e7246db PrintSession_Mac_Carbon::GetAvailablePPDFiles() + 37
6   AdobeAGM                                0x7e5ed9de _AGMPrintSessionGetAvailablePPDFilesProc_GetAvailablePPDFiles(AGMPrintSession*) + 40
7   com.adobe.Acrobat.framework             0x80a1b02c 0x7feb8000 + 11939884
8   com.adobe.Acrobat.framework             0x80044df7 RunAcrobat + 1615997
9   com.adobe.Acrobat.framework             0x80045c1f RunAcrobat + 1619621
10 com.adobe.Acrobat.framework             0x8001a1de RunAcrobat + 1440868
11 com.adobe.Acrobat.framework             0x8001fcac RunAcrobat + 1464114
12 com.adobe.Acrobat.adm                   0x0ca504f8 ADMSpace::UITWindowAdapter::CreateWindowForDialog(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 574
13 com.adobe.Acrobat.adm                   0x0ca505cc ADMSpace::UITWindowAdapter::Modal(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 68
14 com.adobe.Acrobat.adm                   0x0ca98272 ADMUITConversionSuiteImp::ModalUITWindow(SPPlugin*, char const*, long, ADMDialogStyle, long (*)(_Opaque_ADMDialog*), void*, long, OpaqueWindowPtr*) + 66
Alternate user tried but no luck and full uninstall of whole suite and reinstall of CS4 also has not worked.
Any suggestions appreciated.
Mitch

Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch

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I'm using Adobe Acrobat Pro 8.1.6. I have a folder with 17 PDF files in it. I highlight them all, right-click and click "combine supported files in Acrobat..." The wizard comes up. I click "next" and then "create" and it starts combining but during the progress it will crash and give me a "debug" "send" or "dont send" error message. I try it again and it will crash on a different spot in the progress than the time before. This happens 9 out of 10 times but sometimes it will finish and I can save the file successfully. I am having this problem on multiple machines. I installed the trial version of Acrobat Pro 9.0 but it did the same thing. I uninstalled my anti-virus but the problem persists.
Below is what I get if I click "To see what data this error report contains, click here"
Error signature:
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attached is the dump file it makes
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bump

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Anytime I try to add a form to my pdf, it is version 1.6, it crashes. I have tried optimizing as well. I click Tools>Forms>Edit. I choose text box and click where I want it to go...then it crashes. Any ideas? Do you require any other information from me?

Hi Le'Andrew ,
Please refer to the following steps.
Delete all the files from following folders:
C:\ProgramData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Launch the product and activate again with new serial number
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Regards
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Crashes when trying to save as other...

Acrobat XI Pro repeatedly crashes when trying to Save as other > Reduced Size PDF >Make compatible with>Acrobat 10 or later

Process:         AdobeAcrobat [70171]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.04 (11.0.04)
Code Type:       X86 (Native)
Parent Process: launchd [174]
Responsible:     AdobeAcrobat [70171]
User ID:         502
Date/Time:       2013-11-20 06:12:26.508 -0800
OS Version:      Mac OS X 10.9.1 (13B27)
Report Version: 11
Anonymous UUID: 1634FC89-36AC-7388-53BA-FCEBE3E49B63
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abort() called
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Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name:      Application
Source:        Application Error
Date:          7/15/2013 9:08:55 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ENV12W7.dot.state.nv.us
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Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052
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Exception code: 0xc0000005
Fault offset: 0x0013c31f
Faulting process id: 0x109c
Faulting application start time: 0x01ce8174d93e1008
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
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Report Id: d8a8f897-ed68-11e2-bae0-d4ae52c31ca5

Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

I just purchased Adobe Acrobat pro DC and am trying to download it and it says HTTP failed. Now what?

I just purchased Adobe Acrobat Pro DC and am trying to download it and it says HTTP failed. Now what?

Hi markt97800229,
If you have purchased a retail serial key, use this link - https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Choose Acrobat Standard DC (Classic)
If you are using subscriptions, or if your organization has purchased Acrobat DC license via ETLA or VIP program you can download the installers from this page use the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Choose Acrobat Standard DC (Continuous)
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Karan

Adobe Reader X/10 - continued crash problems trying to save PDFs

Dear all,
I wonder if anyone can help me.... I have been having ongoing problems when trying to save PDF documents online while using the downloaded Adobe Reader 10 or X version. It always crashes/freezers when I press the 'save' button in the 'save as' dialogue box. I have to use end program and start all over again.
I use Windows XP (Professional, Service Pack 3) and both Mozilla Firefox 4.0.1 and IE 8 web browsers. I have followed the links suggested to prevent in future after the problem has been reported - I have unstalled and reinstalled Reader a few times now, as well as checked that I have been using the most up to date version of Reader 10 or X. Then reopened everything again thinking it's solved and then crash (ARGH!). Has anyone else had similar issues?
This is most frustrating to say the least, not withstanding the time delays affecting work outputs when the system crashes on the 'save as' dialogue box (after pressing save). I have lost faith in Adobe now ... I used to consider the free download of Reader a great asset, now it is a true annoyance and may or may not work entirely.
Any help or advice would be great, even alternative PDF software.
Many thanks in advance
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The response from 370H55V is correct in theory and in actual fact was very close to the solution, but the response was more cryptic than helpful. I first encountered this yesterday after upgrading users on a Terminal Server from Reader v8 to v9. My first instinct was to upgrade to v10, which I did, but the problem still existed, so I rolled back to v8 and the issue was resolved. Unfortunately however this was not a solution and it was a requirement that we upgraded to at least v9. The error was as described that in IE 8 when a PDF file was opened inside the browser(or embedded as some might say), and you press SAVE (or even sometimes print) within the adobe reader toolbar, IE would flicker and crash on the page and then recover the page, saying this page has been recovered, but no saving would happen. This would happen if protection was turned off in Adobe Reader, and if it was on (default), then pressing SAVE would just make IE freeze as previously reported.
So to understand what was happening, I ran FILEMON and REGMON by SYSINTERNALS. Regmon showed nothing of significance. Filemon showed a lot more. It was getting an access denied error on c:\windows\system32\shell32.dll. There was no reason for this however because the permissions on this file allow all users to read and execute. But then I remembered what shell32.dll does. It brings up the SAVE AS dialog box that allows you select the path of where to save the file – essentially this is calling the shell of explorer.exe.
So this is actually the cause of the crash. When Adobe Reader makes the call to the SAVE AS dialog box – CRASH!!!!! Why???
Well it’s quite simple. The default location that the SAVE AS dialog box starts in is MY Documents and this is where to start looking for the source of the error. To find out were “my documents” is for your session, open REGEDIT and go to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
Look for the key: PERSONAL and in it is a REG_SZ containing the path to “my documents” for the current user. This is generally something like C:\documents and settings\<username>\My Documents on Windows XP/2003 and something like C:\Users\<username>\Documents on Win7/ 2008.
Now in our case the setting for this key was U:\ which was a mapped network drive to the path: \\server\username\mydocs. U:\ did exist and the user had full permission to it. So I changed the path on the personal key to C:\documents and settings\<username>\My Documents – the default setting. I went back to IE, opened a PDF document from a website, viewed the file and then pressed SAVE on the adobe toolbar. BINGO BABY!!!! Worked perfectly.
But again this was not a solution because in a network, you need your users to have their “my documents” in their own home drive, which is generally located on a remote share on a server. So I put the PERSONAL setting in the registry back to U:\ and crash back to square one. I then put the path of the U:\ in the key instead of just U: drive, so PERSONAL now had a REG_SZ value of \\server\username\mydocs. Went out to IE again, launched a PDF, pressed SAVE. BINGO BABY!! It worked. So clearly this was a UNC Path resolution issue or something similar, but why did it only happen from v9 of Adobe Reader and whose fault is it – Microsoft or Adobe. Well I suspect both. I suspect that Adobe maybe making a weak Shell call in their code which doesn’t resolve the path properly, and a possible bug in the MS Shell call may be adding to this issue.
Anyway, I did some further testing for some fun. I took permissions away from the user to their “My documents” folder and was also able to replicate the same crash. I set the PERSONAL registry key to a folder that didn’t exist and same crash. So basically if the SAVE AS shell call can’t resolve or access the path as set in the PERSONAL key the you will get this crash.
The way I solved it for the network users, was to set the registry key for PERSONAL to \\server\username\mydocs via Group Policy, also a logon script may also work. Additionally you could use Folder Redirection in Group Policy to set the path for MY Documents on a per user basis. This also was tested and work.
For non-network users check the PERSONAL key and get the path and then find that path and check permissions etc. Replace it with the default location or even point it to a path that you know exists and has full access.
As a final tip, also look at the registry Key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
And find the PERSONAL path. It will be something like %USERPROFILE%\my documents in XP/2003 and %USERPROFILE%\Documents in Win7/2008. This is the default location and if the PERSONAL KEY does not exist in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders then windows reverts back to the User Shell Folders key to get the path. It is a good idea to check that path in this area as well.
Hope this helps.

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