Adobe Acrobat Pro 9 has stopped working
After a couple of years, message comes up informing me that I cannot use and should uninstall and re-install or contact Adobe Customer Support. Have tried the uninstall/re-install avenuse without success. Does anyone have any idea. Acrobat 9 is installed as part of Creative Suite 4.
I'm getting the same message -- precisely it says:
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
It used to work, not sure when it stopped and why.
Thanks for any help
Serena
[email protected]
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Adobe Acrobat XI has stopped working
I have just installed Adobe Acrobat XI Standard on a Windows 7 32 bit machine and when I go to launch it, I receive in a Adobe Acrobat box - Adobe Acrobat has stopped working.
Any suggestions?
The problem details are
Problem signature:
Problem Event Name: BEX
Application Name: Acrobat.exe
Application Version: 11.0.0.379
Application Timestamp: 505fd1ce
Fault Module Name: amtlib.dll
Fault Module Version: 6.2.0.42
Fault Module Timestamp: 5034a4c4
Exception Offset: 0013c029
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 5e58
Additional Information 2: 5e58e259699bb62ce3ad263e212efdc8
Additional Information 3: de53
Additional Information 4: de534c69301cf9ea61d38c9eddedd316Hi grinolot,
This seems to be licensing issue to me.
Please try the following steps and let me know if that helped:
Delete all the files from following folders:
C:\PrgroamData\Adobe\SLStore
C:\Program Files (x86)\Common Files\Adobe\SLCache
And, delete all files from following folder except cache.db
C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
Then launch Acrobat, Accept EULA and enter the serial number again.
Regards,
Rave -
Scanning problem - "Adobe Acrobat 9 has stopped working", Windows 7 OS
Hi all,
First post in the forum - Adobe has always come through for me before but I'm having problems that I can't solve by myself this time. When I try to scan documents into Adobe Acrobat 9 the scan completes (all the documents are drawn through) but when it attempts to progress to ask me whether there are any documents left to scan it crashes. There's no specific error message; Adobe just shuts itself down.
I'm using Windows 7 and an IR2800 Canon printer-scanner combo to scan the documents. I downloaded the latest driver for the scanner earlier from Canon's website and am at a complete loss as to what the problem might be.
I would very much appreciate any help rendered.
Regards,
ChrisSorry, I'm a doofus! Sorted it out, was a problem with the Network Scangear (I had an old version)
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Adobe acrobat distiller has stopped working
While trying to create pdf file from MS dynamics GP using adobe acrobat distiller 9.0, the following error message pops up
Faulting application name: acrodist.exe, version: 9.0.0.332, time stamp: 0x4850b770
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00039084
Faulting process id: 0x2270
Faulting application start time: 0x01ce13efa9a708d0
Faulting application path: D:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrodist.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e862e4c2-7fe2-11e2-99cf-0050561a5a49
Enviroment Detail: Window Server 2008 R2 64bit ,Citrix XenApp 6.5, Acrobat distiller for windows
Does anyone have any ideas?I am getting same message when I reboot the computer. Any suggestions would be helpful. The error began a couple/few months ago.
The Message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroDist.exe
Application Version: 9.5.5.316
Application Timestamp: 518a261e
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 0002e3be
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4c0d
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: 4c0d
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433 -
Adobe Acrobat Pro 9 Stops Responding
I work in IT as desktop support for a city. We have a user that is always calling and saying that she cannot open PDF files. What happens is that Adobe Acrobat Pro 9 stops responding and you must go into Task Manager and kill Acrobat.exe. We've taught the user how to do this, because she's been having the issue for apparently 2-3 years.
Here's the thing...
She is the ONLY user in the city (of about 1000 users) that has this issue. She first had Adobe Acrobat Pro 8, so we upgraded her to 9, we have created a new profile on her machine, we have uninstalled and reinstalled, we've wiped her hard drive and started over, and we've given her 2 new computers. Nothing has worked! We just gave her a brand new computer with everything up to date yesterday. This morning she called after about 3 hours of using it saying she's having the same issue.
Considering everything we've done, and that nobody else has this issue, we believe she is causing this issue. But we don't know how. We have never been able to replicate the problem ourselves. This afternoon we are sending a tech to sit with her to watch her and hopefully see if she is doing something that could cause this.
Anyone have any ideas?
Thanks in advance!
-Logan T.She's a buyer for the city and recieves a lot of PDFs through e-mail. I think that's where most of her PDFs are opened from (Outlook 2007). I'm not sure how many she creates herself. I'm honestly wondering if she even needs Adobe Acrobat or if Adobe Reader would just be fine (she claims she needs it). That will be something the tech can look at today while he is there.
-Logan -
Adobe Bridge CS6 has stopped working - has issue been resolved?
Hello.
I am experiencing the above problem with a new install of CS6.
Has this issue been resolved?
CS6 Design and Web Premium installed on Win 7 pro 64 bit Dell Precision laptop. Error with Adobe Bridge cs6: "Adobe Bridge CS6 has stopped working", problem event name "APPCRASH". Error occurs when opening Bridge from Photoshop and other apps (Browse in Bridge) and directly from desktop or start menu. Also a cache directory is not being created under c:\user\<user>\appdata\roaming\adobe\bridge\. Holding ctrl key down and double clicking icon gets same message, cannot get at reset window.
Performed the following with no change: verified Bridge and full suite is on latest version (Bridge=5.0.2.4); created desktop icon directly from bridge.exe; verified application was installed and is starting with administrator privileges; verified latest display driver installed; performed complete uninstall of CS6, CC cleaner tool run, then full reinstall; Error under Event Viewer: faulting application: Bridge.exe and faulting module name: ntdll.dll; disabled UAC; tested memory for damage using MemTest86-good.
Thanks for any help you can provide.A follow up to the above.
There appears to be a number of possible causes for this type of error. In my case it was somewhat specific. I had a stand alone copy on this same machine previously of Adobe Photoshop CS2 (only) which was completely uninstalled prior to the installation of CS6. There is an issue with Bridge CS6 being installed on a machine that has Bridge CS2 on it. I wasn't aware of Bridge being present with my copy of Photoshop CS2 but apparently there were at least some components of Bridge CS2 left after the uninstall. The workaround that solved the issue for me was the creation of an empty folder:
C:\Users\[your user name]\AppData\Roaming\Adobe\Bridge CS2
For those of you who may have this situation.
Here is where I found the solution (sixth thread down):
Bridge CS6 won't open running on Win7 -
Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
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Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
Basically, upon starting up PS it comes up with the error message:
"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
I’ve installed no new drivers of late and not undertaken any system changes that I can think of that would affect the program.
Funnily enough it’s the same problem across all the adobe suite e.g. illustrator and indesign both won’t start up (illustrator has the same message whereas indesign’s error message mentions that it requires a certain amount of free disk space).
Hopefully that is enough info. Please ask if there is anything else that you would need to know in order to ascertain the problem.
For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
ScottMy scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Acrobat Distiller has stopped working (not 30 day issue)
I've been running CS6 on my Windows 7, 64 bit machine since at least October. I had the 30 day issue at the 30 day mark, but resolved it and it's worked flawlessly for months after that. Now, I get an error message that says Acrobat Distiller has stopped working. My only option is to close that window. Acrobat continues to work to read, edit and save an already created PDFs. Here are where I experience errors.
I can create a new PDF within Acrobat. If I click "Create PDF" then choose a Word Doc, it gives me at least two times the error message that Acrobat Distiller has stopped working. If I keep closing that message, eventually the pdf will have been created and will be in the Acrobat window and the file will be saved.
I can't print to PDF at all. When I try from within Acrobat, I see a little window that says it's checking fonts, then the Distiller stopped working error message. When I try printing to pdf from other programs (have tried Word, Firefox), crashes. It could be a one page document with just text, or something with pictures - no go. I just tested it again - now Acrobat is not responding. I can't end the Acrobat process - have tried closing the window, and saying end process, tried ending Acrobat from within task manager, tried ending the acrobat and acrotray processes - multiple times in Task Manager and Acrobat won't close.
I don't know how to fix this. I've checked to make sure Acrobat was updated; I've updated my Windows; I've reinstalled Acrobat. Nothing fixes it.
When I run Acrobat Distiller, it freezes seemingly in the midst of checking fonts. Here is the text of the problem details section of the error message I get:
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000003
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any advice?
RoxyI think I may have fixed my problem... I am no longer seeing the Distiller stopped working pop up and I am now able to print to PDF
Win 7 Ultimate 64 bit
My Fonts and program are all installed on the same drive thus preventing me from gaining access to Distiller to change the settings. Windows would not let me make any changes to the Default Font folder.
This is what I did...
Not knowing which font(s) where causing the problem, I moved all but protected fonts (automatically labelled) from the Window's Font folder and placed them in a temporary folder.
I restarted Distiller DC and great news...the program did not crash and I was able to change the settings to temporarily not include the Windows Fonts .No more pop ups and I can now print to PDF!
What I am going to do..
Through the process of elimination, I will gradually restore the fonts I removed from from the Window's folder to find the culprits(s)
Once I am satisfied that the problem Font(s) are found and no longer included in the Window's Font folder, I will change the settings in Distiller back (permanently) to include the Window's Font folder.
In closing, and because so many others are having the same issues, I really do think it would be prudent for Adobe to make the necessary adjustments to their program(s) to prevent this kind of issue.
Thanks
Kathy -
CCPremier pro has stopped working. It never worked
CCPremier pro has stopped working. It never worked. please help
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840 -
Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?
Further info:
Running on a macbook pro.
Purchased through the apple app store.
Worked fine prior to mavricks update.
I have read where others have had this issue, the general response has been that they have had no support from adobe in resolving the problem. One guy said he managed to get issued a new download of the softwear that works fine with mavricks.
so there is a fix avalible but for some reason its not been a general update for all customers with premier elements 11? -
Premiere Pro has stopped working. Windows can't open it
Hi
When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
When you go to the program forum for help, you need to provide a LOT more information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
IF NO, read below
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Acrobat XI has stopped working
We recently have created several forms in Adobe InDesign CS6 and our users have Acrobat XI (Full version) installed on Windows7 64-bit. I'm getting more and more reports of Acrobat XI crashing while they are filling out these forms. Sometimes they will have multiple forms open, other times it happens with just one. They get an error stating, "Acrobat XI has stopped working" and their adobe windows clos. These .pdf files are stored in dropbox and they usually open the files by browsing to the dropbox directory and double clicking on the file.
This is happening on 11.0.0 and also 11.0.03.
Any suggestions on how I can troubleshoot this?No, we haven't checked out the form in Acrobat->Preflight. I'll look into that. The person who designed the forms exported them from InDesign as an interactive pdf.
I don't know if these will help, but one of my users took some screenshots as it was crashing. I've attached them. -
Premiere Pro has stopped working
Premiere Pro has been working fine everyday since Christmas.
I have made no changes to anything on the Computer, but suddenly this evening I get message every time I try to enter Premire Pro. that Premiere Pro has stopped working and windows is checking for solution, and I am unable to open any of my projects.
I have checked all drivers and gedt messages they are all working correctly.
David WellsThank you John for your help
I have a AMD Radeon HD 7570 Driver Version 13.152.0.0
I had already been to their site and run AMD Driver AutoDetect without any luck
I have been using Adobe Creative Cloud for the year since I first purchased this computer, and every programme except Premiere Pro is working OK. I had a similar problem a few months ago after I upgraded from Windows 8 to Windows 8.1 and I then uninstalled Premiere Pro, and deleted the AMD Beta Drivers which I had installed from AMD Catalyst following a recommendation on the Forum, and when I reloaded Premiere Pro everything worked OK without the Beta Drivers, .and although I still received messages Premiere Pro has stopped working some times, until yesterday I had always opened Premiere Pro after a couple of tries.
I was going to uninstall Premiere Pro this morning, but following your E Mail I went back to AMD and thought I would try downloading Beta Drivers from AMD Catalyst and Premiere Pro opened first time of asking.
The joys of Computers, Lets hope it keeps working now
Thanks a lot
David -
Acrobat Distiller has stopped working
I see this has been posted a couple of times but the issue has not been resolved.
I am running FrameMaker 12, Distiller XI, on Windows 7.
I'm trying to File > Save as PDF and I get the error-- Acrobat Distiller has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
The only option is to click close. This error appear 3 times before it really stops.
I have investigated this issue to a particular font issue. Although, I do not know how to correct it.
In the Distiller, Settings > Edit Adobe PDF settings , I have selected the folder for Fonts, unchecked Embed all fonts, added my font to the Always Embed list, saved my settings and then used those settings to try the same process again, with the same result.
The font that I want to embed is a free font, so there should not be any license issue with it.This will not be Distiller Server, I suggest the regular Acrobat Creation forum. Nobody comes to this forum because Distiller Server stopped years ago.
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"Premier Pro has stopped working"
Just installed CC app on a custom, vendor-built, Intel Core i7-3720QM CPU @ 2.60GHz laptop, then downloaded PPro CC. (Prior to putting CC app on laptop, I already had CS6 Production Studio Premium installed).
PPro CC seems to have installed correctly, as well as AME CC, but I keep getting msg that "Premier Pro has stopped working".
Device Mgr shows:
Intel HD Graphics 4000 and
NVIDIA GeForce GTX 675M
Clicking to let Windows search for a solution does not help.
Got these details:
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 7.0.0.342
Application Timestamp: 5176598d
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: cbc5
Additional Information 4: cbc5ec6970b2af35927ad67117ca57e2
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I'm not the tech-head I used to be and welcome solutions from experienced/knowledgeable users.
Thanks.>PPro CC is at least starting-up now.
>Device Mgr shows: Intel HD Graphics 4000 and NVIDIA GeForce GTX 675M
You may find that your ultimate solution will be do disable the Intel in BIOS and use the more powerful nVidia
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
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