Adobe Acrobat Pro 9 Preflight Display Message
I am opening a "PDF File with Digital Signature" using Adobe Acrobat Pro 9.
File gets opened.
Then i choose "Preflight: option for "Report PDF Syntax issues".
The following message is displayed:
"An error occured while parsing a contents stream. Unable to analyze the PDF file."
So whats the solution for this error?
Open Acrobat Pro > Open the PDF > Select Advanced > Preflight.
Acrobat Pro Help provides details about Preflight.
http://help.adobe.com/en_US/acrobat/pro/using/WS58a04a822e3e50102bd615109794195ff-7b82.w.h tml
Be well...
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The pdfs print fine though.Try doing a spotlight search for all files that start with AdobeFnt. They will be named AdobefntXX.lst, with the XX being some number. They will be scattered across the drive... After making sure that all Adobe applications are closed, trash all the adobefntxx.lst files, those with the 3 letter extension .lst.
Then, restart the system, and open the files in Acrobat again.
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Trouble downloading Adobe Acrobat Pro (unsupported language message)
Good afternoon,
I kindly seek guidance. I purchased a month's subscription to Adobe Acrobat Pro. When I tried to download it, I received an error message stating that it was an unsupported language/platform. I work on a PC. Could I have downloaded the Mac version by mistake?
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Hope this helps.
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Keep getting "web get error" when trying to download Adobe Acrobat Pro.
Using Windows 8.1 and am trying to download Adobe Acrobat Pro. Error message noted about...tried both IE and Chrome.
We're Sorry
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I recently installed a backup to Yosemite 10.10.1 and tried to use Adobe Acrobat Pro.
I recently installed a backup to Yosemite 10.10.1 and tried to use Adobe Acrobat Pro. A message appeared saying that it was part of suite and I needed to open another program like Photoshop CS4. When I tried this Photoshop nor any of the programs of the suite would open. Then I got an error - 150:30 contact adobe.com/support. Anyone with answers?
Moving this discussion to the Acrobat Installation & Update Issues forum.
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Hello, I have MacBook Pro with Retina display. How can I get retina support to my Adobe Acrobat pro? It is version 10.1.13 and it says it is up to date.
Problem is that my pdf files look terrible although I have MacBook Pro (Retina, 15-inch, Mid 2014). I have Adobe Creative Suite Design Standard version 6.0 (Mac). I have installed every possible update. I think problem is that for some reason my CS doesn´t support retina display? If I view a pdf file in iMessage, it looks fantastic. But if I open the same document in Adode Acrobat Pro, it looks awful. What can I do?
Thank you so much for your help.
Pekka
Pekka Saatsi
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040 5955933
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Anubha Goel <[email protected]<mailto:[email protected]>> kirjoitti 24.3.2015 kello 4.10:
You have been mentioned
by Anubha Goel<https://forums.adobe.com/people/Anubha+Goel?et=notification.mention> in Re: Hello, I have MacBook Pro with Retina display. How can I get retina support to my Adobe Acrobat pro? It is version 10.1.13 and it says it is up to date. in Adobe Community - View Anubha Goel's reference to you<https://forums.adobe.com/message/7335644?et=notification.mention#7335644> -
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Since there were no answers, I will take a stab at a reponse. For the 2nd method, I suspect you could simply select the print or press job options to get the desired results or turn off "use local fonts" in Acrobat. If you check the font list, the fonts are probably not embedded and that is likely the problem.
I noticed that you have both Reader and Acrobat installed and that might cause some conflict, but should not be the issue here. If you were to uninstall Reader, you would have to repair Acrobat. The conflict here is that you might have problems with the one opening when you want the other. If it works for you, then don't worry about it.
For technique 1, I suspect you may be using IE 9 that has apparently been a problem since it came out. I have refused to install it. However, it may simply be that PDF Maker does not work correctly with your browser, or got deactivated and needs to be allowed to run in your browser (IE I am assuming). -
Bought new Adobe Acrobat Pro XI tried to install but got message installer encountered an error that caused installation to fail, can anyone help with this? I am stuck.
Hello Joe,
did you purchase your product from these firms like Amazon? If yes, this is not a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
Hans-Günter -
Adobe Acrobat Pro DC keeps crashing with "Not Responding" message
Hi there, I just started using Adobe Acrobat Pro DC and it keeps crashing with a "not responding" message. It never used to happen with acrobat XI. Any ideas?
I'm using Windows 8.1 on an Acer with AMD A10-5700 APU 64bit OS...Hi ,
Does this happen while accessing any PDF ' or when you launch Acrobat ?
You could try repairing Acrobat and see if that helps .
Is there any error number or exit code associated with the error message ?If yes ,please share the screen shot of the same.
You could also uninstall Acrobat using the Cleaner Tool .Here is the link to download Cleaner Tool .
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Once uninstalled you could try downloading it again .If it is a subscription ,you could refer the following link .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
You could restart your machine as well and then try to launch Acrobat .
If it is a perpetual license ,you could refer to this one .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Make sure to disable all the third party software before you start installation .
Let us know how it goes .
Regards
Sukrit Dhingra -
Since I've installed OS 10.8 Mountain Lion, I have had consistant issues with printing. It often occurs in Adobe Acrobat Pro, when either trying to print to a network printer or via a USB interface. Crash either occurs upon the Print commmand, and sometimes will even occur when pulling up the Print dialog. I've run into the same issue when trying to print from Excel and even Adobe InDesign.
Please help! It is quite frustrating not being able to print and having the software immediately crash on you. It is really interuppting my workflow.
Drivers are up to date. And I have not had issues printing from Adobe Illustrator.
Thanks!Process:
Acrobat [3309]
Path:
/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
8.0.0 (8.0.0)
Code Type:
X86 (Native)
Parent Process: launchd [281]
User ID:
501
Date/Time:
2012-08-24 09:19:08.048 -0400
OS Version:
Mac OS X 10.8 (12A269)
Report Version: 10
Sleep/Wake UUID: C60EF6C2-AABD-41CD-A538-CDBCB2706319
Interval Since Last Report:
316628 sec
Crashes Since Last Report:
9
Per-App Interval Since Last Report: 375559 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID:
BCA2579F-F3F1-4E78-A944-09B2182A41F8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
Performing @selector(executeNSMenuItem:) from sender NSMenuItem 0x4a30c0
Dyld Error Message:
Symbol not found: _PMTemplateGetSInt32DefaultValue
Referenced from: /Library/Printers/PPD Plugins/Color.plugin/Contents/MacOS/Color
Expected in: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fe190b5 dyld_fatal_error + 1
1 dyld
0x8fe1bf36 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 72
2 dyld
0x8fe2cdbe stub_binding_helper_interface2 + 20
3 com.zeno.print.2600series.pde.Color
0x02602047 PDEInitialize + 629
4 com.apple.print.framework.Print.Private
0x0a70351c 0xa6ec000 + 95516
5 com.apple.print.framework.Print.Private
0x0a6f42a6 0xa6ec000 + 33446
6 com.apple.print.framework.Print.Private
0x0a6f4982 0xa6ec000 + 35202
7 com.apple.print.framework.Print.Private
0x0a6f4feb 0xa6ec000 + 36843
8 com.apple.print.framework.Print.Private
0x0a6f2f06 0xa6ec000 + 28422
9 com.apple.print.framework.Print.Private
0x0a6f14a2 0xa6ec000 + 21666
10 com.apple.print.framework.Print.Private
0x0a6ef46d 0xa6ec000 + 13421
11 com.apple.print.framework.Print.Private
0x0a7084ae 0xa6ec000 + 115886
12 com.apple.print.framework.Print.Private
0x0a707da0 0xa6ec000 + 114080
13 com.apple.AppKit
0x957dbf76 -[NSWindowController _windowDidLoad] + 499
14 com.apple.AppKit
0x957aae2a -[NSWindowController window] + 121
15 com.apple.print.framework.Print.Private
0x0a70fecc 0xa6ec000 + 147148
16 com.apple.print.framework.Print.Private
0x0a6fd3af PMPrivatePrintDialog + 294
17 com.apple.print.framework.Print
0x952eaa88 PJCPrintDialog + 148
18 com.apple.print.framework.Print
0x952eb213 sessionPrintDialog(OpaquePMPrintSession*, OpaquePMPrintSettings*, OpaquePMPageFormat*, unsigned char, unsigned char*) + 410
19 com.apple.print.framework.Print
0x952eb074 PMSessionPrintDialog + 38
20 com.adobe.Acrobat.framework
0x841d37f7 CopiesPagesPDE_Open + 67499
21 com.adobe.Acrobat.framework
0x841bc1c1 CopiesPagesPDE_Initialize + 22495
22 com.adobe.Acrobat.framework
0x841bca7b CopiesPagesPDE_Initialize + 24729
23 com.adobe.Acrobat.framework
0x841bcb4a CopiesPagesPDE_Initialize + 24936
24 com.adobe.Acrobat.framework
0x8443fb95 CopiesPagesPDE_Open + 2607945
25 com.adobe.Acrobat.framework
0x8420723a CopiesPagesPDE_Open + 279022
26 com.adobe.Acrobat.framework
0x84398497 CopiesPagesPDE_Open + 1922123
27 com.adobe.Acrobat.framework
0x8439859d CopiesPagesPDE_Open + 1922385
28 com.adobe.Acrobat.framework
0x8418d64a RunAcrobat + 2092300
29 libobjc.A.dylib
0x9815e5d3 -[NSObject performSelector:withObject:] + 70
30 com.apple.AppKit
0x957759a2 -[NSApplication sendAction:to:from:] + 436
31 com.apple.AppKit
0x958b212c -[NSMenuItem _corePerformAction] + 529
32 com.apple.AppKit
0x958b1dbb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163
33 com.apple.AppKit
0x958b1444 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
34 com.apple.AppKit
0x9559256a -[NSMenu performActionForItemAtIndex:] + 65
35 com.apple.AppKit
0x9559251f -[NSMenu _internalPerformActionForItemAtIndex:] + 45
36 com.apple.AppKit
0x955924ea -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
37 com.apple.AppKit
0x95592369 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162
38 com.apple.AppKit
0x958aa4be NSSLMMenuEventHandler + 454
39 com.apple.HIToolbox
0x944640cb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
40 com.apple.HIToolbox
0x942ebcd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
41 com.apple.HIToolbox
0x942eb0c0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
42 com.apple.HIToolbox
0x942fef8d SendEventToEventTarget + 88
43 com.apple.HIToolbox
0x94463f7a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
44 com.apple.HIToolbox
0x942db2c4 SendMenuCommandWithContextAndModifiers + 70
45 com.apple.HIToolbox
0x942db271 SendMenuItemSelectedEvent + 268
46 com.apple.HIToolbox
0x942db0f6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
47 com.apple.HIToolbox
0x944b039e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
48 com.apple.HIToolbox
0x942bba62 _HandleMenuSelection2 + 633
49 com.apple.HIToolbox
0x942bb7df _HandleMenuSelection + 53
50 com.apple.AppKit
0x95763277 _NSHandleCarbonMenuEvent + 309
51 com.apple.AppKit
0x9568a0ff _DPSNextEvent + 2425
52 com.apple.AppKit
0x9568928c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
53 com.apple.AppKit
0x9567f6dc -[NSApplication run] + 855
54 com.adobe.Acrobat.framework
0x83f8f44a RunAcrobat + 2828
55 com.adobe.Acrobat.framework
0x83f8ea6e RunAcrobat + 304
56 com.adobe.Acrobat.Pro
0x00002e8b start + 2455
57 com.adobe.Acrobat.Pro
0x00002602 start + 270
58 com.adobe.Acrobat.Pro
0x0000251d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9001e9ae kevent + 10
1 libdispatch.dylib
0x97549cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x975497fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x9001b826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x901e581c MPWaitOnSemaphore + 106
2 AdobeACE
0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE
0x8fc39a51 ACEInitialize + 4667
4 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x9001b8e6 mach_wait_until + 10
1 libsystem_c.dylib
0x908efc28 nanosleep + 375
2 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b405f ScObjects::Thread::sleep(unsigned int) + 79
3 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b7909 ScObjects::BridgeTalkThread::run() + 153
4 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b4149 ScObjects::Thread::go(void*) + 167
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib
0x9001b7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x9001acb0 mach_msg + 68
2 com.apple.CoreFoundation
0x915c7cc9 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation
0x915cd6af __CFRunLoopRun + 1247
4 com.apple.CoreFoundation
0x915ccd6a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation
0x915ccbdb CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.Comments
0x8c66e6cb AcroPluginMain + 1083631
7 com.adobe.AcrobatPlugin.Comments
0x8c66f29b AcroPluginMain + 1086655
8 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x9085e557 _pthread_start + 344
10 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 9:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8fe259c4 ebx: 0x02601de0 ecx: 0x00000000 edx: 0x000000d4
edi: 0x8fe19f71 esi: 0x8fe4c07c ebp: 0xbfffd288 esp: 0xbfffd26c
ss: 0x00000023 efl: 0x00000246 eip: 0x8fe190b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x8fe443ac
Logical CPU: 1
Binary Images:
0x1000 -
0x2fff +com.adobe.Acrobat.Pro (8.0.0 - 8.0.0) <6FC21A8F-6201-453F-B620-F2EF8BA25BE0> /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
0x75000 -
0x77fff libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x7b000 -
0x7bffd +cl_kernels (???) <78111423-C1CE-450E-BC0F-476835D5067C> cl_kernels
0x88000 -
0x90ff2 libcldcpuengine.dylib (2.1.16) <61717F57-9AAC-31B4-8894-27A1BF7987B9> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x97000 -
0x97ff7 libffi.dylib (18) <362F6C27-6407-388E-9521-8A2A0845188C> /usr/lib/libffi.dylib
0x600000 - 0x71eff3 com.apple.WebKit (8536 - 8536.25) <5365AA39-A1A7-315D-AA1C-0C564909C0E0> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fa000 - 0x7fbfff +com.ecamm.pluginloader (Ecamm Plugin Loader v1.0.5 - 1.0.5) /Library/InputManagers/*/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
0x1000000 - 0x1c8aff3 com.apple.WebCore (8536 - 8536.24) <06F7EC1E-A7F2-37F1-ADC6-687284E661D8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x2556000 - 0x2563ffb com.apple.Librarian (1.1 - 1) <C8D82AA3-AE5E-3B6D-A8D1-847856057186> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
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0x2600000 - 0x2602fff +com.zeno.print.2600series.pde.Color (1.3 - 1.3) /Library/Printers/PPD Plugins/Color.plugin/Contents/MacOS/Color
0x2608000 - 0x260efc7 +com.Adobe.print.AdobePDF8.pde (AdobePDF 8.1.2 - 8.1.2) /Library/Printers/PPD Plugins/AdobePDFPDE800.plugin/Contents/MacOS/AdobePDFPDE800
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0x96a31000 - 0x96a62ff7 com.apple.DictionaryServices (1.2 - 184) <9199E88F-2477-3596-9F56-B8E317A7164D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x96a63000 - 0x96a6afff liblaunch.dylib (442.21) <349330F8-1BBF-3B78-AFB2-4F32413CE971> /usr/lib/system/liblaunch.dylib
0x96a6b000 - 0x96e23ffa libLAPACK.dylib (1073.3) <0F813868-D84F-365D-8A7B-67FDA169F19C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x96e24000 - 0x974b0feb com.apple.CoreAUC (6.16.00 - 6.16.00) <654A0AB8-F24F-3489-8F70-F0A22414FE08> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x974b1000 - 0x974ddff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x974de000 - 0x9751dff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9751e000 - 0x9753aff7 libPng.dylib (843) <43C3DD20-4BB2-3429-A40A-7FF9BC50E5FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9753b000 - 0x97544fff com.apple.DisplayServicesFW (2.6 - 352.4.2) <96F5E1F9-395F-3695-80E9-F3803BCD6576> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x97545000 - 0x97557ff7 libdispatch.dylib (228.18) <833C83BE-278C-353E-AC6D-9B85FAC50A1D> /usr/lib/system/libdispatch.dylib
0x975a4000 - 0x979c1ff3 FaceCoreLight (2.0.1) <3EF03B25-C361-31A6-8704-3FBFFBD0E10B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x979c2000 - 0x979ccfff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x979cd000 - 0x97c36ff7 com.apple.imageKit (2.2 - 660) <66EE23B9-3562-3888-833B-DDB732603C14> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x97c37000 - 0x97c8eff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x97c8f000 - 0x97cb8ff7 libRIP.A.dylib (322) <48626D20-EFD2-3F8C-B458-30514DDD7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x97cb9000 - 0x97cbfffc libCGXCoreImage.A.dylib (322) <85B27BF1-8CCA-3C26-92D6-6C44B4A3C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x97cc0000 - 0x97cc3ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x97cc4000 - 0x97d2bff7 com.apple.framework.IOKit (2.0 - 755.9.7) <CB976A7C-2601-3054-BC41-C3AD6896327C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97d2c000 - 0x97d2dfff libDiagnosticMessagesClient.dylib (7) <B2BC6 -
PDF files opens in Adobe Reader 9 but not Adobe Acrobat Pro 9
After one of my users digitally signs a PDF file, and saves it, he cannot open it again.
He gets either a reference memory error or a Font Capture error.
I can open the same PDF file with Adobe Reader 9 and Adobe Acrobat Pro 8.
If I take the same file to a system with Adobe Acrobat Pro 9 - same error on the same file.
Happens to my administrator account as well.
Acrobat Pro 9 version: 9.4.1
Adobe Reader version: 9.4.1
Acrobat Pro 8 version: 8.2.5
Windows XP SP3
IE 7
Acrobat Pro 9 has been completely uninstalled, the system rebooted, and the software reinstalled.
Customer's profile has been rebuilt.
The error message in the event log are:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 1/31/2011
Time: 12:56:02 PM
User: N/A
Computer: XXXXXXX
Description:
Application popup: Font Capture: Acrobat.exe - Application Error : The instruction at "0x037c33c9" referenced memory at "0x00000010". The memory could not be "read".
or
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 1/31/2011
Time: 1:13:06 PM
User: N/A
Computer: XXXXXXX
Description:
Application popup: Adobe Acrobat Pro: Acrobat.exe - Application Error : The instruction at "0x037c33c9" referenced memory at "0x00000010". The memory could not be "read".So the option was already checked when opened the document. I went ahead and unchecked, closed, reopened just to test and it's still not displaying correctly.
In response to Bill@VT. The image is on top of a white background so I can't tell if there is space there or not, it's just all white.
She showed me another document that's doing something similar today. This time the pdf was done with a green background and now the background shows as white. It was created the same way with Indesign and it shows fine in Reader and the Windows preview pane just not Acrobat. I'm trying to get the user to find the installation media so I can remove and reinstall, but I'm not sure if she will be able to find it. -
This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash, losing unsaved work. Windows Task Manager shows only a small percentage of cpu used and plenty of memory available. What is causing this?
scholtzkie wrote:
"Please wait...If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade ... For more assistance.... Windows is either a registered trademark...."
This usually occurs if you use a browser that uses its own PDF viewer, not the Adobe Reader plugin; see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html
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