Adobe Acrobat Pro 9 Stops Responding

I work in IT as desktop support for a city. We have a user that is always calling and saying that she cannot open PDF files. What happens is that Adobe Acrobat Pro 9 stops responding and you must go into Task Manager and kill Acrobat.exe. We've taught the user how to do this, because she's been having the issue for apparently 2-3 years.
Here's the thing...
She is the ONLY user in the city (of about 1000 users) that has this issue. She first had Adobe Acrobat Pro 8, so we upgraded her to 9, we have created a new profile on her machine, we have uninstalled and reinstalled, we've wiped her hard drive and started over, and we've given her 2 new computers. Nothing has worked! We just gave her a brand new computer with everything up to date yesterday. This morning she called after about 3 hours of using it saying she's having the same issue.
Considering everything we've done, and that nobody else has this issue, we believe she is causing this issue. But we don't know how. We have never been able to replicate the problem ourselves. This afternoon we are sending a tech to sit with her to watch her and hopefully see if she is doing something that could cause this.
Anyone have any ideas?
Thanks in advance!
-Logan T.

She's a buyer for the city and recieves a lot of PDFs through e-mail. I think that's where most of her PDFs are opened from (Outlook 2007). I'm not sure how many she creates herself. I'm honestly wondering if she even needs Adobe Acrobat or if Adobe Reader would just be fine (she claims she needs it). That will be something the tech can look at today while he is there.
-Logan

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          1   libobjc.A.dylib                     0x9a97a091 objc_exception_throw + 162
          2   CoreFoundation                      0x9308412a -[__NSArrayM objectAtIndex:] + 250
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          4   ImageKit                            0x961eb828 -[IKImageFlowView reloadCellDataAtIndex:] + 42
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