Adobe Acrobat Pro X - Serial No. no longer valid

Have been using the Adobe Acrobat X Pro that came bundled with Creative Suite 6 for some time.
The Acrobat couldn't start and did a re-install.  Now would accept the serial no. and report as invalid serial no.
Now, only option is to use as Trial Version and days left are reducing.
How to get the system to accept my serial no. again?
Thanks in advance

Hi Adobe_Advocate,
Please follow the troubleshooting steps mentioned in the KB : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

Similar Messages

  • Adobe Acrobat Pro XI Serial Number

    Hello,
    Where would I find Adobe Acrobat Pro XI serial number on the machine it is installed on?

    Hi mdiehl43,
    If you've registered your copy of Acrobat, you can find your serial number by logging in to your account at http://www.adobe.com, Please see Find your serial number quickly
    (Note, that if you have a subscription version, no serial number is required.)
    Please let us know if you have additional questions.
    Best,
    Sara

  • Adobe Acrobat Pro 8 and Windows XP SP3

    Hi all;
    My adobe Acrobat Pro 8 (last updated) no longer works well if I install
    Windows XP PRO SP3 . In fact Adobe Acrobat works but is totally unable to recognize any printer and a pop windows invites me to install one . Really I have 5 printers configurerd on my computer.
    If I uninstall SP3 and come back to SP2 the problem desappears .
    A precizion, it does not happens on all my computers, only on my DEll D620 LAPTOP.
    Happy to read any help !!!
    Many Thanks !!!
    [email protected]

    Hi Christian, so after installing SP3 you can go into your printers folder and see all your printers? Are these all "local" printers or "networked" printers?
    Also, with SP3 installed, are you able to print from any other application (i.e. Notepad) to your printers?
    J.R.

  • CS4 suite serial number does not work for Adobe Acrobat Pro

    Hello,
    I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
    I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

    After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the  number and it did NOT work! So then he gave me another number which  asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
    After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
    Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
    If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

  • Adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid"

    I recently had my macbook pro logic board fail and had to purchase a new macbook pro (expensive reinvestment after only 3 years but that's another story).
    Anyway, all of my cs4 upsell products loaded just fine, except adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid." After contacting adobe thru chat several times, here is the info I got back: my serial number IS valid, I still can activate 3 more times (deactivation was not an issue in this case), the final answer was  the cs1 server (my previous version before cs4) is no longer available which basically renders my version of acrobat unusable. Is that really the case? Now that I have a new computer I can't use that software any longer it was working fine on my old laptop? Why did all the other software load okay? Did I miss something or is buying another upgrade neccessary?
    ps: using Macbook Pro with MacOS X.8.5

    Indesign, Illustrator, Photoshop, Dreamweaver are all working just fine. I haven't needed any other apps yet since the reinstall. Install actually worked fine too for Adobe Acrobat Pro 9.0 but when I try to open anything in it I get the Software Setup Screen and it wants me to enter the serial number for the product, when I do it says the serial number is invalid. I included a screen shot below with the serial number removed so you can see. In chatting with adobe, my rep said it is a valid number (obviously since it worked fine on my other apps), but the server for CS1 is no longer available and since I have an upsell from CS1 they cannot offer me support and to take my question to the forum board, so here I am.

  • Adobe acrobat pro 9 WIN AOO IE invalid serial

    Hi,
    We have recently replaced all of our PC's in our office, and I have tried installing our copy of Adobe Acrobat Pro 9 WIN AOO Licence IE onto our new machines, using the serial number provided on our Software License Certificate.
    We no longer have the CD in the office, but I did download the version found here: Download Acrobat products | 9, 8
    However I keep getting the 'invalid serial key' response.
    I spoke to Adobe support and was told they do not support Acrobat 9 anymore, and that I should try the forums.
    Any one have any ideas?
    Regards,
    Donalee

    The download link that you have used is of retail version hence that is why you have the error, since it is volume licensing product, the download link , serial number are located in www.licensing.adobe.com .
    The link Adobe Licensing Website | Serial numbers | Orders | Accounts has complete detail, still if you need help you may contact Adobe support whose link is at bottom of the mentioned document.
    Regards
    Rajshree

  • Installing Adobe Acrobat Pro 9 on a new laptop, but it doesn't accept my serial number

    Hello,
    On my old laptop I had installed and licensed Adobe Acrobat Pro 9. I retired my old laptop and bought a new one. I want to install Adobe Acrobat Pro 9 now on the new one. But seemingly my serial number is not accepted any more. That's what I did so far
    1. Downloaded Adobe Acrobat Pro 9 from http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
    2. Retrieved my serial number from Adobe ID (it matched what I have found out locally on my old computer)
    2. Started the installation
    3. Entered my serial number when asked for. Then I get a message "Invalid Serial Number"
    Who can help please?
    Best regards,
    Dr. Rolf Schlagenhaft (Freescale Semiconductor)

    Moving this discussion to the Acrobat installation & Update Issues forum.
    RolfSchlagenhaft there are no registered Adobe software titles under the account you are posting to the Adobe forums with.  You will want to attempt to locate the account which has your registered serial number.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.  If you need assistance locating the account which contains your serial number then please contact our support team at Contact Customer Care.
    Finally if you have a volume license for Acrobat 9 Professional then the installation files are only available at https://licensing.adobe.com/.  The installation files you downloaded are for the retail version of Acrobat 9 Professional.  This may be another cause of you receiving the message that your serial number is invalid.

  • I'd like to disable my expired trial for adobe acrobat pro XI because I can no longer view pdfs without getting a subscription

    I'd like to disable my expired trial for adobe acrobat pro XI because I can no longer view pdfs without getting a subscription

    Un-install Adobe Acrobat and repair the installation of Adobe Reader.

  • I bought Adobe Acrobat Pro XI full version but the serial number given to me is invalid

    I bought Adobe Acrobat Pro XI full version and the reseller sent me a serial number but when I install an error message says the serial number is invalid.
    The reseller claimed it is Adobe's problem not theirs.
    Adobe website is very confusing that I am not able to send an email to ask for help.
    It has been a week since I bought it and I am still not able to enjoy the program.
    How do I go about getting Adobe attention on my problem ?
    The reseller is:
    Digital River, International SARL
    98 Boulevard Du Prince
    L-1724 Luxembourg, Luxembourg
    They replied my email as follows:
    Unfortunately, we do not handle the customer service for Adobe Systems, Inc.

    Ok, thanks for that. If the serial doesn't work, you will indeed need to contact Adobe. But here are some things to try first.
    1. Does it refer to a QUALIFYING PRODUCT? If so, enter the serial number of the OTHER product, not the one you just paid for.
    2. If you are copy/pasting the serial, try typing it. If you are typing it, try copy/pasting it.
    3. Make sure what you purchased matches what you downloaded. For instance, check you didn't buy Acrobat Standard and try to install Acrobat Pro. Or that you didn't buy a Mac product for use in Windows. And so on.

  • I bought the Adobe Acrobat Pro on Disc, then realized my new laptop doesn't have a CD drive. Can I just download it with my serial number or do I have to send it back?

    I bought a new laptop after mine was stolen. I also purchased Adobe Acrobat Pro on Disc. I then realized my new steady state laptop doesn't have a CD drive... Can I download the software with my serial number or do I have to send it back and purchase the downloadable version?

    I also purchased Adobe Acrobat Pro
    Which version?
    You can simply download the installer from Adobe, install then enter your serial number when prompted.
    Download and Installation Help

  • I have an Adobe Acrobat Pro subscription without a serial number.  After a format of my hard drive, how to I reconnect with my program

    I have an Adobe Acrobat Pro subscription without a serial number.  In a needed reformatting of my hard drive, Adobe Acrobat was removed.  How do I get access to my Adobe program again?

    Hi,
    Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
    Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
    Regards,
    Anoop

  • Adobe Acrobat Pro 9 - I have serial #, lost installation cd, cannot find downloadable files.

    I have a license for Adobe Acrobat Pro 9, however, I've lost my installation disc. I was able to download files from Abobe, but when I entered my serial number from my account, it says invalid. I noticed it may be because it says it is the 9 Pro Extended version.
    Is this why my serial number is not valid and if so, where can I get the files I need for version 9?
    Thank you!

    The only public download is for 9 Pro, not Extended. If you are talking about the latter you will have to see if one of the staff will provide the link to you. If you are looking for Pro, it is at http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html.

  • I purchased CS6 and had problems with the Adobe Acrobat Pro so i uninstalled and now need to reinstall but serial number wont work. How can i reinstall ONLY Adobe Acrobat Pro since its included in CS6?

    I purchased Design Standard CS6 the entire package. I downloaded and installed but I was continually having problems with Adobe Acrobat Pro. I tried updating to the newest version but it only made the problems worse (acrobat was super slow and constantly not responding). So i decided to try to uninstall and then reinstall the program. Well I uninstalled, and then attempted to reinstall ONLY the adobe acrobat pro but it says my serial number (which is for design standard) will not work. Since Acrobat Pro is included in the suite, i thought this wouldnt be a problem. Is there anyway to get around this without uninstalling the entire design standard and reinstalling everything? I only need to reinstall acrobat pro.

    You need to reinstall Acrobat the the Creative Suite, you cannot download it is a separate application and install it that way because it will be looking for a serial number relative to being a singly purchased application.

  • I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. W

    I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. When directed on Adobe's site to access the serial number, it takes me to an outside 3rd party site, which I tried but it does not actually work. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Hey beccac85068042,
    Adobe will provide you the serial number only if you are a registered user.
    Please refer the following link to know more on registration for Adobe products:
    Adobe product registration FAQ
    You might Contact Customer Care and seek help on the same.
    Regards,
    Anubha

  • Adobe Acrobat Pro serial number will not install or register

    I just purchased Adobe Acrobat Pro XI and tried to install it on my computer.  I entered the serial number and registered it.  However, every time i open the program, it warns me that my 30 day trial will expire in 0 days.  I click on "license this software" and enter the serial number again, and register it again.  It works for one instance of use, then the insanity begins all over, and the trial expiration message pops up next time i open the program.
    I have tried uninstalling the software, then running the adobe cleaning tool, restarting the computer, then installing the software again.  This did not solve the problem.
    It is nearly impossible to talk to a human being at Adobe customer support.
    Can anyone help me?

    what os?
    what file(s) (name/extension) have your downloaded and is their file size?

Maybe you are looking for

  • Need help with duplicating Movieclips!!!

    Hi! I have a movie where I want to call in a movieclip from the library (circleMC) and duplicate it 20 times horizontally and 15 times vertically and offsetting the new duplicates by 20 pixels in both directions to fill the stage. Also it would be ne

  • How do I obtain a serial number for CS6?

    I have just purchased CS6 Design and Web Premium on disk, how do I obtain a serial number?

  • Cannot re-install OS 10.5 on white MacBook

    I am trying to re-install OSX-10.5 from the disks that I purchased to upgrade this computer (white, dual-core Intel) from Tiger to Leopard. I keep getting an error message "Mac OS X cannot be installed on this computer. For Mac OS X system requiremen

  • What's the best/quickest way to........

    ....make a copy of a CD, and import it into iTunes? Let me explain. I bought a new CD. I'd like to make an exact duplicate to beat up in the car, preserve the original in case I need to do this again, and also import to iTunes as an AAC file to save

  • Can I revert to the previous version?

    Is it possible to uninstall the latest update (10.4.9)and revert to the previous version?