Adobe Acrobat Pro XI from Private party, Is it an authorized copy?

A private party offered to sell me a copy of Adobe Acrobat Pro XI. How do I tell if it is an authorized copy? How do I register it with Adobe?

Hi John.miller154,
Please follow the process mentioned in the link below while making the purchase.
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
It will ensure that you are buying an authorized copy.
Regards,
Anand

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Hi there! I want to download Adobe Acrobat Pro 9 from the adobe website, but it doesn't seem available... does anyone know why?

Hi there! I want to download Adobe Acrobat Pro 9 from the adobe website, but it doesn't seem available... does anyone know why?

Hi Stephan Timmers,
Please check the link below and download the required products.
http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
Regards,
Vinay

I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?

I would like to buy Adobe Acrobat pro 9 from ebay. The product was not deactivated, since the pc and the company no longer exists. Can I buy and activate the product ?
(There is no possibility to ask Adobe. The chats are not working. No other contact is available.)
http://www.ebay.de/itm/Adobe-Acrobat-9-PRO-Win-Vollversion-/141450672967?pt=Software&hash= item20ef1dfb47

http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html describes what must be done by the buyer AND the vendor. If you both cannot comply, the license cannot be transferred.

Trouble with Adobe Acrobat Pro installation from Creative Cloud

When I attempt to install Adobe Acrobat Pro from Creative Cloud, it will always fail on the first attemp. If I retry, it installs it. Then, when I open a pdf document, the application quits in seconds. I get a modal window with the license agreement. However, it is blank and the pull downs are empty. I hit a dead end.
This is so aggravating; especially when Adobe is charging me for my membership every month.
What gives? Can someone help with this?
Brian

Brian which operating system are you using? Do you receive any specific errors during the installation process? If you are using a Windows operating system then please uninstall Acrobat using the Programs and Features control panel. Once done then please try using the Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html.
Also you mentioned that the EULA window is blank you may also want to see Blank EULA screen appears on Acrobat XI launch - http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html. Solution 2 is not likely to be relevant unless you are using an operating system not currently supported by the Creative Cloud Desktop application.

Clicking "Edit PDF form" stops Adobe Acrobat Pro 11 from working. [FIXED]

As the title says, whenever I click "Edit PDF form" in Acrobat Pro 11, it displays the message "Adobe Acrobat has stopped working" and then when I click OK it closes.
It is a fresh install. I tried reinstalling, by removing it first, i tried a repair, I also tried using Revo Uninstaller to clean up anything that was left after an uninstall, and still no joy.
Any help would be appreciated.
It is running on Windows 8.1 Update (x64), and the version number for Acrobat Pro is 11.0.10.
Thanks!
**Update**
While I was writing this I had an epiphany, so I checked the Windows application logs which logged the following error every time Acrobat crashed...
Faulting application name: Acrobat.exe, version: 11.0.10.32, time stamp: 0x547e97af
Faulting module name: nvd3dum.dll, version: 9.18.13.4121, time stamp: 0x5474d740
Exception code: 0xc0000005
which lists nvd3dum.dll as the culprit. This has something to do with my Nvidia graphics card or drivers (NVIDIA Quadro FX 4600)
So after a little research I discovered a little registry tweak which "specifies the number of seconds that the GPU can delay the preempt request from the GPU scheduler. This is effectively the timeout threshold. The default value is 2 seconds." (Quoted from MSDN)
So I added the REG_DWORD value TdrDelay to the key path HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers, and changed the value to 8. After rebooting this seemed to have solved the issue I was having.
Here's a screenshot...
Hope this helps someone!

We created forms in acrobat 9 pro and now with XI pro cannot edit them. Error message states that livecycle designer is required to edit forms previously created in acrobat. Called tech support and waited for over an hour before being told that another product needed to be purchased for $300 more than the upgrade cost for acrobat pro XI!!! From the XI FAQ - The web site states:
The following customers are eligible for a free upgrade:
Customers who purchased a prior license to Acrobat and have purchased an upgrade to Acrobat XI Pro
Customers who have an Adobe Maintenance and Support contract or purchased Upgrade Plan eligible for an Acrobat XI Pro upgrade
Active Creative Cloud Complete members whose memberships started before October 15, 2012
The one-time LiveCycle Designer upgrade is available in English, French, German, or Japanese. Eligible customers can choose which language they would like to receive. Visit the Customer Support Portal to request an upgrade.
After entering in the needed info on the support portal was told that adobe will Not honor the sales rep & web site which both said we are eligible for the free upgrade. We asked for a full refund and will not longer be using any new adobe products. We went back to 9 pro forms work fine and adobe lost $. Nice work adobe - lie to customers and then act surprised that the customers want their $ back! They told us to just toss their software DVD in the trash where IT belongs, so we did!
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Installation of Adobe Acrobat Pro X from DVD stalls and does not continue?

I recently purchased the DVD version of Acrobat Pro X for macintosh and the installation does not seem to progress? It keeps adding time to the 'running package scripts' page. I quit the installer and tried again and not it gets stuck again saying 'waiting for other installations to complete'. I haven't even been able to put in a serial number yet...help!
thanks in advance for help.

I am logged in as administrator and my Mac has no antivirus software
So have you seen this problem before if someone on a PC is not logged in as administrator/has anti-virus not disabled?
thanks again

Installing Adobe Acrobat Pro 9 on a new laptop, but it doesn't accept my serial number

Hello,
On my old laptop I had installed and licensed Adobe Acrobat Pro 9. I retired my old laptop and bought a new one. I want to install Adobe Acrobat Pro 9 now on the new one. But seemingly my serial number is not accepted any more. That's what I did so far
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2. Started the installation
3. Entered my serial number when asked for. Then I get a message "Invalid Serial Number"
Who can help please?
Best regards,
Dr. Rolf Schlagenhaft (Freescale Semiconductor)

Moving this discussion to the Acrobat installation & Update Issues forum.
RolfSchlagenhaft there are no registered Adobe software titles under the account you are posting to the Adobe forums with. You will want to attempt to locate the account which has your registered serial number. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. If you need assistance locating the account which contains your serial number then please contact our support team at Contact Customer Care.
Finally if you have a volume license for Acrobat 9 Professional then the installation files are only available at https://licensing.adobe.com/. The installation files you downloaded are for the retail version of Acrobat 9 Professional. This may be another cause of you receiving the message that your serial number is invalid.

Re-install Adobe Acrobat Pro X on new PC

Does anyone know if I can move my Adobe Acrobat Pro X from my old PC to my new one without having to buy a new licence etc, and how do I go about it?

Hi Helen,
You can download Adobe Acrobat Pro X on your new computer using this link : Download Acrobat products | Standard, Pro | DC, XI, X
Once you have installed the product you can serialize it using your old serial number or you can also serialize it using your adobe ID, you won't have to buy a new licence.
For any issues regarding the Serial key you can check this link : https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Let me know if you experience any issue.
Regards,
Aadesh

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I've recently upgraded to Adobe Acrobat Pro 8, from AAP 7. With AAP 7 I was able to open my windows based program, right click and convert the page to PDF. Since I've upgraded I am unable to do this anymore. When I right click and click to convert to PDF nothing happens. I've reinstalled the program, but still receiving the same error. Is there a way to fix this?

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This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

How can I move Adobe Acrobat Pro from my old laptop to my new one?

A few years ago I purchased Adobe Acrobat Pro. I recently purchased a new laptop. As such, I'd like to install Adobe Acrobat Pro on the new machine, however; I don't want to have to purchase it again. Does anyone know how I can move it from my old laptop to my new one?

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How does Adobe ExportPDF differ from the export feature in Adobe Acrobat Pro 9.0?

How does Adobe ExportPDF differ from the export feature in Adobe Acrobat Pro 9.0?

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I have adobe acrobat pro for windows and it is freezing up when I try to convert a word file to pdf... I have tried to get this done six ways from Sunday but it is just not working... help! Chris.

I have adobe acrobat pro for windows and it is freezing up when I try to convert a word file to pdf... I have tried to get this done six ways from Sunday but it is just not working... help! Chris.

It would be helpful to know what version of Acrobat, WORD, and operating system.
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You say you tried many ways. It would help to know what you tried and what worked or did not work, and at what point the failure occurs.

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I edit proofs in Adobe Acrobat Pro v6.0. The proofs are created in a more recent version and I'm encountering more and more problems with saving comments. I obvioulsy need to upgrade to a newer version. Will I have to buy a complete new program?
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Adobe Acrobat Pro XI from Private party, Is it an authorized copy?

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