Adobe Acrobat Standard 9 won't pick up links in Word doc ...

That's it really, in a nutshell.
My new Adobe Acrobat Standard 9 doesn't pick up the bookmarked and url links in my Word doc.
As it's new, I'm wondering if it's just a settings problem?
I'd be grateful for any help. I've been referred all over the place today with this problem - spoken to one Adobe type person after another, and none of them know the answer.
Thanks for listening anyway!

Yes, Geoff and Bill ...I had already done all that.
But it is picking up some links and not others ... breaking some in half even.
For instance, on the Word doc, I have the hyperlink 'National Health Service', but all Acrobat picks up is 'Health Service'. The link goes to right bookmark in the Glossary for National Health Service, but the description is incomplete, just 'Health Service'.
In another instance, I have a series of links to bookmarked items in the same Glossary, which are separated by commas, thus:
[quote]
What can acutonics be used for?
Comparable to many other similar therapies, acutonics can be used as a general tool to aid the bodys spirit. It has also been used to treat a number of other ailments, very differing in type, such as: respiratory, gynaecological, musculo-skeletal, urogenital, gastrointestinal, emotional and psychological, in addition to many other chronic and debilitating conditions.[/quote]
The words "gynaecological, musculo-skeletal, urogenital, gastrointestinal" are each individually hyperlinked to different parts of the Glossary. But Acrobat only recognises the two middle ones - musculo-skeletal, urogenital. And for the other two, even the word disappears, so you just have blank, musculo-skeletal, urogenital, blank. It does, however, manage to 'see' the commas.
I hope someone can help, because it doesn't make any kind of sense to me, and I'm at my wits end.

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[Something in Spanish]
[Something in German]
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Contact Adobe. Problem: You didn't buy the software from them, ergo, it's not their problem, and they probably won't help you.
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