Adobe Acrobat Standard and Pdf Conversion

I am not sure I am in the correct forum, but I recently purchased Adobe Acrobat 8 Standard and I cannot convert existing Word files, for example, to pdf. A message comes up: "PDF Conversion Failed." And that's it. No explanatory message or suggestion how to correct it.
I would appreciate any help.
Thank you!

Try these steps to see if things are working at all. If they work, then it is a process of going one step at a time until the problem is isolated.
1. Print a simple file to the Adobe PDF printer with print-to-file selected.
2. Open the file created in (1) in Distiller and see if the conversion completes.
If (2) is unsuccessful, you will get errors in the Distiller window indicating the problem. With success, the next step is to check if AcroTray is running, so simply print without using print-to-file. If it does not work, then look for AcroTray.exe in your Distiller folder. This application must be working if the print to Adobe PDF is to work correctly.

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