Adobe Acrobat Standard and Pro - dialog prompt when opening PDF from Internet Explorer 9

Good morning.
I am having an issue where our ends users that have either Adobe Acrobat X Standard (AAXS) or Adobe Acrobat X Pro (AAXP) cannot open a PDF within Internet Explorer 9 without being prompted by a dialog box to OPEN, SAVE or SAVE AS. Our user that have Adobe Reader X (ARX) only are ok. The ARX users can click on a PDF link within the browser and it will automatically open in a new tab. However, the AAXS and AAXP users will click on that same link, but are then prompted with a dialog box to either OPEN, SAVE or SAVE AS. Has any one else seen this before? We would like it to be so that all users - no matter what Adobe PDF program they are using of the 3 mentioned - can open a PDF link by just clicking on the link and no additional dialog options appear.
The ARX users have the same Internet settings within the Adobe preferences as the AAXS and AAXP users. The check box is checked to have PDFs open within the browser, which they do, but that dialog box always appears for AAXS and AAXP users. Any thoughts?
Thank you.

Thanks for the reply. I stumbled across something today after posting. I had already known that If the ARX user also had one of the other products (AAXS or AAXP), then they would get the dialog box. Here is what I just figured out: if the user uninstalled ARX and re-installed (still having both ARX and AAXS or AAXP in the end) then they no longer get the dialog box. It seems like perhaps its an issue the AAXP and AAXS are overwriting something in the registry.

Similar Messages

  • When I install adobe acrobat XI PRO, it converts everything on my computer to an adobe icon, and when I try to open it, it open adobe acrobat. For example, I can't open word, excel, internet explorer, or any other document or program because it thinks its

    When I install adobe acrobat XI PRO, it converts everything on my computer to an adobe icon, and when I try to open it, it open adobe acrobat. For example, I can't open word, excel, internet explorer, or any other document or program because it thinks its acrobat.

    Hi Kate,
    Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
    Let me know if the issue persist.
    Regards,
    Aadesh

  • I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro.  The application keeps timing out and  at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes.  T

    I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro.  The application keeps timing out and  at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes.  The document is 275 pages.  Is there something I can do to stop this?

    Hi Ricci,
    Since when are you facing this issue? Did you tried system restore to a date before this problem occured.
    Does acrobat stop working when you open this specific pdf file or with any pdf file that you open?
    Regards,
    Rahul

  • Adobe Acrobat Standard or Pro?

    I am updating a project, that I did not original work on, that was developed using Acrobat 7.0 and Distiller 7.0. It added the ability to save report files in PDF format and to digitally sign them. Besides the files generated by the SDK there are other files that were generated and edited by Acrobat 7.0 and Distiller 7.0. Files ending in .js looks like I just need a text editor and .api is generated by the SDK. Then I have files templates BlankPageDoc.pdf, BlankPageDoc.ps, TempDoc.pdf that were generate by Distiller. Then I have another file with the extension .joboptions that I don't know how it was generated.
    So do I need Adobe Acrobat Standard or Pro to update this project for 8.0 and 9.0? I know I need Adobe Acrobat Standard to run it but will I need something in Pro for development?

    Pro certainly includes various tools not found in Standard that you may find useful.

  • I have just reinstalled Adobe Acrobat X1 and I can't save any PDF's that are emailed to me. I just get "This document could not be saves. There is a problem reading this document (21)" and then when I click OK i get "insufficient data for image"  Help!

    I have just reinstalled Adobe Acrobat X1 and I can't save any PDF's that are emailed to me. I just get "This document could not be saves. There is a problem reading this document (21)" and then when I click OK i get "insufficient data for image"  Help!

    More information about this issue can be found here:
    https://forums.adobe.com/thread/1672655
    A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.
    Then download each of the individual updates and run them sequentially. 
    I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.
    You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.
    http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
    Adobe Reader 11.0 - Multilingual (MUI) installer    AdbeRdr11000_mui_Std
    Adobe Reader 11.0.01 update - Multilingual (MUI) installer    AdbeRdrUpd11001_MUI.msp
    Adobe Reader 11.0.02 update - All languages    AdbeRdrSecUpd11002.msp
    Adobe Reader 11.0.03 update - Multilingual (MUI) installer    AdbeRdrUpd11003_MUI.msp
    Adobe Reader 11.0.04 update - Multilingual (MUI) installer    AdbeRdrUpd11004_MUI.msp
    Adobe Reader 11.0.05 security update - All languages    AdbeRdrSecUpd11005.msp
    Adobe Reader 11.0.06 update - Multilingual (MUI) installer    AdbeRdrUpd11006_MUI.msp
    Adobe Reader 11.0.07 update - Multilingual (MUI) installer    AdbeRdrUpd11007_MUI.msp
    Adobe Reader 11.0.08 security update - All languages    AdbeRdrSecUpd11008.msp

  • CS6: DistributedCOM Error id: 10016 when open pdf from web page in Win8.1

    For example here below I've got the issue: 
    http://modemwifi.it/wp-content/uploads/asus-dsl-n55u.pdf
    Adobe Acrobat X pro V 10.1.8:
    DistributedCOM Error id: 10016 when open pdf from web page.
    Nome registro: System
    Origine:       Microsoft-Windows-DistributedCOM
    Data:          04/11/2013 19:09:19
    ID evento:     10016
    Categoria attività:Nessuna
    Livello:       Errore
    Parole chiave: Classico
    Utente:        PC-PIERO\Piero
    Computer:      Pc-Piero
    Descrizione:
    Le impostazioni delle autorizzazioni impostazioni predefinite del computer non concedono l'autorizzazione di Attivazione in Locale per l'applicazione server COM con CLSID
    {B801CA65-A1FC-11D0-85AD-444553540000}
    e APPID
    {2EAF0840-690A-101B-9CA8-9240CE2738AE}
    all'utente Pc-Piero\SID Piero (S-1-5-21-3453328585-262132574-2759341577-1001) dall'indirizzo LocalHost (tramite LRPC) in esecuzione nel SID del contenitore di applicazioni Non disponibile (S-1-15-2-1430448594-2639229838-973813799-439329657-1197984847-4069167804-1277922394). Per modificare tale autorizzazione di sicurezza, è possibile utilizzare lo strumento amministrativo Servizi componenti.
    XML evento:
    < Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10016</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2013-11-04T18:09:19.468877700Z" />
        <EventRecordID>14806</EventRecordID>
        <Correlation />
        <Execution ProcessID="768" ThreadID="776" />
        <Channel>System</Channel>
        <Computer>Pc-Piero</Computer>
        <Security UserID="S-1-5-21-3453328585-262132574-2759341577-1001" />
      </System>
      <EventData>
        <Data Name="param1">impostazioni predefinite del computer</Data>
        <Data Name="param2">Locale</Data>
        <Data Name="param3">Attivazione</Data>
        <Data Name="param4">{B801CA65-A1FC-11D0-85AD-444553540000}</Data>
        <Data Name="param5">{2EAF0840-690A-101B-9CA8-9240CE2738AE}</Data>
        <Data Name="param6">Pc-Piero</Data>
        <Data Name="param7">Piero</Data>
        <Data Name="param8">S-1-5-21-3453328585-262132574-2759341577-1001</Data>
        <Data Name="param9">LocalHost (tramite LRPC)</Data>
        <Data Name="param10">Non disponibile</Data>
        <Data Name="param11">S-1-15-2-1430448594-2639229838-973813799-439329657-1197984847-4069167804-1 277922394</Data>
      </EventData>
    < /Event>
    How can I solve this problem?
    Thanks

    // I got this from an Action (I�m using Struts)
    java.sql.Blob file=(java.sql.Blob)request.getAttribute("PDFfile");
    String filename=(String)request.getAttribute("filename");
    try{
      int iLength = (int)(file.length());
      response.setHeader("Content-type", "application/pdf");   
      response.setHeader("Content-Disposition", "inline; filename=\""+filename+"\"");
      response.setHeader("Expires","0");
      response.setHeader("Cache-Control","must-revalidate, post-check=0, pre-check=0");
      response.setHeader("Pragma","public");
      response.setContentLength(iLength);
      ServletOutputStream os = response.getOutputStream();
      InputStream in = null;
      in = file.getBinaryStream();
      byte buff[] = new byte[1024];
      while (true) {
          int i = in.read(buff);
          if (i<0) break;      
          os.write(buff,0,i); 
      os.flush();
      os.close();
    } catch(Exception ex){
       out.println("Error while reading file : " + ex.getMessage());
    }and now it�s running !!! I�m not using response.setContentType(...) and I do this in response.setHeader("Content-type", "application/pdf"). And I use response.setHeader("Content-Disposition", "inline; filename=\""+filename+"\"") instead of response.setHeader("Content-Disposition", "attachment; filename=\""+filename+"\"");

  • Adobe Reader 8 compatible with Acrobat Standard and Pro 7?

    Our organization has Adobe Reader 7 deployed to all users. Some users also have Acrobat Standard 7 or Acrobat Pro 7. We want to upgrade all users to Adobe Reader 8 (or maybe 9) but do not want to upgrade Standard and Pro users yet.
    I have not been able to find any information about compatibility issues with Reader 8 and older versions of Acrobat, but last time we did an upgrade in similar fashion we experienced issues. Any insight?

    Thanks for the reply. I stumbled across something today after posting. I had already known that If the ARX user also had one of the other products (AAXS or AAXP), then they would get the dialog box. Here is what I just figured out: if the user uninstalled ARX and re-installed (still having both ARX and AAXS or AAXP in the end) then they no longer get the dialog box. It seems like perhaps its an issue the AAXP and AAXS are overwriting something in the registry.

  • Disable or Hide Online Support menu option from: Reader, Acrobat Standard and Pro XI 11.0.2

    Hi,
    I'm trying to make a custom installation for 3 applications: Adobe Reader XI 11.0.2, Acrobat Std. and Pro XI 11.0.2  and most of the options that I wanted to hide are done with the Customization Wizard but I can't hide Online Support. I didn't found yet any FeatureLockDown for this option so far. So our users can still use the Online Support options.
    Notice that I tried to drop a script into: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Javascripts   but when you 1st open the application it has a delay and somehow you still can access it. But if you try to open it again the menu is hidden.
    //HideMenu.js
    //Help - Online Support
    app.hideMenuItem("OnlineSupport");
    But a FeatureLockDown on HKLM hive will be the best way to disable this option as users don't have access to this registry hive and some advanced users with more rights could be able to delete the .js file if they know where it is saved.
    I will appreaciate your help to get this FeatureLockDown option if it exists or an alternative way.
    Thanks as usual and Kind regards everyone.
    Derspinne.

    Moved to Enterprise Deployment (Acrobat and Reader)

  • Adobe Acrobat Standard v 8 works, but print-to-PDF does not

    I've been trying to migrate my main computer usage from an XP desktop to a Windows 7 laptop. I've had Acrobat Standard v 8 on both computers for years but have rarely used the laptop. (I mostly used the laptop as a dumb terminal to reach through the internet to my desktop.) Now I'm determined to make the laptop into my daily WORKING computer.
    I see that Acrobat Standard works on the laptop (opens files, deletes pages, etc.) but I cannot print anything to PDF. When I try to print (from Notepad, Word, or anything) the "Adobe PDF" printer shows as my default printer. But nothing happens. It doesn't ask for a filename and the printer window (?) shows error on printing.
    I uninstalled and reinstalled Acrobat Standard 8 in January 2013 when it had stopped working altogether (opening a PDF would flash open then close/crash) which was probably caused by "a friend" installing an unlicensed (or wrongly licensed) version of Microsoft Office 2010. I uninstalled all of that mush and put a new version of Office on (2013, licensed). I don't recall if the print-to-PDF has worked since; but I suspect not.
    Does anyone know how to fix it?
    I'm afraid to uninstall and reinstall the whole Acrobat again. Someone once told me that you can only re-activate your license so many times and then one day it won't reactivate. And since my version is so old and has been reinstalled after virus cleanups (reformatting system disks), I don't know if Tech Support will fix that sort of activation problem. That last thing I want to do is use new software, or have to go to a non-Adobe PDF editor when I already have software paid for. And yes, I have the original Acrobat Standard v 8 CDs.

    1. I don't care about the button in Word; just trying to get a PRINT-TO-PDF function going.
    2. The CD installed 8.0.0 even though I have 8.1.4 on my other computer (the XP desktop I'm trying to make obsolete). I will try to find upgrade downloads somewhere.
    3. I tried to use the original CD and do a "Repair" option (not remove nor install). It went through the motions and would come up with an error. So I googled and found the article titled "Error "The file AdobePDF.dll is needed" | CS3 | 64-bit Windows" (http://helpx.adobe.com/creative-suite/kb/error-file-adobepdf-dll-needed.html) and applied the directions for Windows 7 64-bit version (which my laptop is), but the fix didn't work.
    Still researching, and #2 above looks like the best next course of action.

  • Installed Pro 9 and Reader 9 now cannot open pdf from web, but can from an email?

    Installed Both Adobe Acrobat 9 professional and reader 9 yesterday on co worker machine. Went to open a pdf attachement in email no problem. Went to web to download and open a pdf and will not let her, giving co worker the error message need reader 8 or 9 to open this document!
    have unistalled 9 reader and reinstalled same problem.
    So then uninstalled reader 9 and can now open pdf from the web
    My machine has both on and no problems.
    Thank YOU for your help!!

    It may be that you will need to uninstall Reader and Repair Acrobat after the uninstall. Adobe does not recommend the installation of both products. Since you have already done the uninstall and things work fine with just Acrobat, leave things alone as that is the recommended installation.

  • I installed adobe reader XI and now I can't open pdf

    I installed adobe reader XI and now I can't open pdf

    I have tried opening pdf's online, from email and within my computer files.
    I always get the message seen below that the application is not found.  Our
    workplace is running Windows XP Professional.
    Thank You,
    Andy Boss
    [private data removed]

  • Problem with 9.3 Reader when opening files from internet

    I keep receiving the message 'There is a problem with Adobe/Acrobat Reader.  Please exit Adobe Acrobat/Reader and try again' when trying to open come files on the internet.  I am able to open files from my hard drive and some files from the internet.  I have uninstalled and re-installed Reader, but get same result.  Any ideas?

    As I posted on Feb. 19 this is what works for me.  OS is Windows 7 64-bit, AdoveReader 9.3.1., IE8.
    Open Adobe Reader,
                go to edit menu,
                under Preferences
                go to Internet, uncheck "Display pdf in browser"
    The pdf files then open, but not in the browser
    or if you have Google tool bar installed:
    On the Google tool bar
                            click on the options icon (a wrench)
                            go to Tools
                            scroll down to the bottom
                            uncheck Translate
    Or uninstall the Google tool bar.
    Pdf files open without a problem in Firefox.
    All of these solutions are easy.
    Good luck,
    Too Green

  • When opening pdfs with windows explorer I get "fatal error unable to connect to dde server"

    I can't open pdfs using windows explorer. I double click, nothing happens, and after ten minutes I get the error message "fatal error Acrobat failed to connect to DDE server."
    I can however open the file if I open it in acrobat, although it is very slow.
    I always download the latest version of acrobat indeed did so last week. I'm on windows 7. I've had acrobat for many years on this machine and OS and never had this problem.

    Hey Eric,
    I’d suggest you to uninstall Adobe Reader XI using this cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and re-install Adobe Reader using this link Adobe Acrobat Reader DC Install for all versions to fix the issue.
    Re-install the program in administrator mode. Locate the program icon, right-click and select as “Run as administrator”.
    Let me know if the issue persist.
    Regards,
    Aadesh

  • White Screen when opening PDF from within a website program

    I have previously been able to use the marketing products associated with http://greenhousebhgre.com   A link takes me to
    http://maryorfali.betteragents.com/admin/marketingmaterials/# and from them I have been able to update my marketing flyers by selecting Create/Edit.  Now I just get a white screen.  These flyers can be saved as PDFs and I am able to open them from outside the website.

    So you are editing your flyers online at that website?  If so, Adobe Reader is not involved in any way; Adobe Reader cannot create or edit PDF documents.
    My suggestion: try another browser.  If that does not help, contact the people who maintain that website.

  • I'm wondering were my favourites list went when I downloaded firefox ? Everything dissapeared when I changed from internet explorer

    I had a list of sites that I regularly use for banking Gov't. agencies etc. etc. it was labeled my favourites whic I could add or delete at any time when I whent to my browser which happens to be google it apeared on the very left hand side of the screen. Since I have downloaded Firefox I cannot seem to find this list. Can anyone tell me where to look please?

    You can usually find the imported IE Favorites in a folder ("From Internet Explorer") at the bottom of the Bookmarks Menu folder (Bookmarks > Organize Bookmarks).
    If you can't find them in the "From Internet Explorer" folder then try this:
    * Export the favorites in IE to an HTML file (bookmarks.html): File > Import and Export
    * Import the HTML file in Firefox: Bookmarks > Organize Bookmarks > Import & Backup > Import HTML: From File
    See also:
    * http://kb.mozillazine.org/Import_bookmarks ("Import from another browser" and "Import from file")

Maybe you are looking for

  • Plant Creation Date

    Hi Experts, How can we know the plant creation date of one of our plant created nearly 6-8 months back. Regards GR

  • Integration ODI with Siebel EIM.

    Hi ODI forum's I have installed ODI 11g version in linux platform and I am doing POC on this The POC like this : Integration ODI with Siebel EIM(I am very new to the ODI) For this I have installed below softwares. --- Oracle Database 11.2.0.1.0 --- R

  • HELP!!! The disk cannot be partitioned because some files cannot be moved.

    I want to install bootcamp but when I partition the disk this message pops up and it says that i should back up and format my disk to mac os extended. I checked my utility thing the number of disk partition is 2 and my disk is already extended(journa

  • STUCK in About Screen

    Help my playbook is sort of stuck. Basically i can swipe and take pictures etc, but in the settings screen, it is stuck on the About screen. i cant do anything else in the settings menu. i tried the already mentioned reset, by holding down the power

  • Error Message with new iMessage

    I just installed the Beta version of iMessage on my iMac.  Then I go through the set up it asks for my apple ID which I enter and it works.  Then it asks for my iMessage password.  This is the same password on my iPad and iPhone, but it will not work