Adobe acrobat standard serial number  is not recognized and cannot install?

I purchased acrobat standard and have a serial number and order number but in Internet Explorer and Google Chrome it is marked as invalid number when I try to install it.  I have tried the serial number with and without dashes but same results.  I have spent a lot of time but no results.  Not happy about this.  Installation should be simple and user friendly.  Any suggestions would be appreciated.
Dana

1. Did you buy an upgrade or the full product?
2. Is it asking for a QUALIFYING PRODUCT?
3. Did you buy from Adobe, or from someone else?

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