Adobe acrobat won't install - I don't get the user account control prompt

I have a one year subscription to adobe acrobat XI. My laptop crashed (motherboard issues), so I am now trying to download acrobat to my new laptop. Is this allowed? My subscription has another 6 months on it.
I've signed into my adobe account, downloaded the installer, but after clicking "Run" nothing happens. I don't get the "User Account Control" prompt.
Can someone please help?
Thanks

Hey Goingup2,
Please note that you can activate Acrobat subscription on maximum two computers using your Adobe ID credentials.
In order to install and activate Acrobat on the second machine, you must first deactivate it on the first machine using the Help menu.
You might get User Account Control prompt after selecting 'Privilege Level' option under Compatibility tab of Acrobat properties.
Please check for the same and let me know.
Regards,
Anubha

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Please note that you can activate Acrobat subscription on maximum two computers using your Adobe ID credentials.
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[2011-03-30:21:20:04] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-03-30:21:20:04] Commandline is: [2011-03-30:21:20:04] No installed runtime detected [2011-03-30:21:20:07] Relaunching with elevation [2011-03-30:21:20:07] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\airacd2.tmp\adobe air installer.exe -ei [2011-03-30:21:20:11] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-03-30:21:20:11] Commandline is: -stdio \\.\pipe\AIR_4552_0 -ei [2011-03-30:21:20:11] No installed runtime detected [2011-03-30:21:20:11] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-03-30:21:20:11] Installing msi at c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-03-30:21:20:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Rolling back install of c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi [2011-03-30:21:20:12] Rollback complete [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Runtime Installer end with exit code 7 [2011-03-30:21:20:17] Runtime Installer end with exit code 7 [2011-04-01:16:33:14] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:33:14] Commandline is: [2011-04-01:16:33:14] No installed runtime detected [2011-04-01:16:33:17] Relaunching with elevation [2011-04-01:16:33:17] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air973f.tmp\adobe air installer.exe -ei [2011-04-01:16:33:20] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-04-01:16:33:20] Commandline is: -stdio \\.\pipe\AIR_5272_0 -ei [2011-04-01:16:33:20] No installed runtime detected [2011-04-01:16:33:21] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:33:21] Installing msi at c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:33:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Rolling back install of c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi [2011-04-01:16:33:21] Rollback complete [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Runtime Installer end with exit code 7 [2011-04-01:16:33:28] Runtime Installer end with exit code 7 [2011-04-01:16:53:54] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:54] Commandline is: [2011-04-01:16:53:54] No installed runtime detected [2011-04-01:16:53:57] Relaunching with elevation [2011-04-01:16:53:57] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air160f.tmp\adobe air installer.exe -ei [2011-04-01:16:53:57] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:57] Commandline is: -stdio \\.\pipe\AIR_7052_0 -ei [2011-04-01:16:53:57] No installed runtime detected [2011-04-01:16:53:57] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:53:57] Installing msi at c:\users\smartm~1\appdata\local\temp\air160f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:53:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Rolling back install of c:\users\smartm~1\appdata\local\temp\air160f.tmp\setup.msi [2011-04-01:16:53:58] Rollback complete [2011-04-01:16:53:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Runtime Installer end with exit code 7 [2011-04-01:16:54:04] Runtime Installer end with exit code 7 [2011-04-01:17:08:31] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:17:08:31] Commandline is: [2011-04-01:17:08:31] No installed runtime detected [2011-04-01:17:08:35] Relaunching with elevation [2011-04-01:17:08:35] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei [2011-04-01:17:08:35] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:17:08:35] Commandline is: -stdio \\.\pipe\AIR_6764_0 -ei [2011-04-01:17:08:35] No installed runtime detected [2011-04-01:17:08:35] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:17:08:35] Installing msi at c:\users\smartm~1\appdata\local\temp\air79c1.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:17:08:35] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Rolling back install of c:\users\smartm~1\appdata\local\temp\air79c1.tmp\setup.msi [2011-04-01:17:08:35] Rollback complete [2011-04-01:17:08:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Runtime Installer end with exit code 7 [2011-04-01:17:08:39] Runtime Installer end with exit code 7 P

Here is that Installer log again, hopefully it is aligned properly: [2011-03-30:21:20:04] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-03-30:21:20:04] Commandline is: [2011-03-30:21:20:04] No installed runtime detected [2011-03-30:21:20:07] Relaunching with elevation [2011-03-30:21:20:07] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\airacd2.tmp\adobe air installer.exe -ei [2011-03-30:21:20:11] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-03-30:21:20:11] Commandline is: -stdio \\.\pipe\AIR_4552_0 -ei [2011-03-30:21:20:11] No installed runtime detected [2011-03-30:21:20:11] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-03-30:21:20:11] Installing msi at c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-03-30:21:20:12] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Rolling back install of c:\users\smartm~1\appdata\local\temp\airacd2.tmp\setup.msi [2011-03-30:21:20:12] Rollback complete [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-03-30:21:20:12] Runtime Installer end with exit code 7 [2011-03-30:21:20:17] Runtime Installer end with exit code 7 [2011-04-01:16:33:14] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:33:14] Commandline is: [2011-04-01:16:33:14] No installed runtime detected [2011-04-01:16:33:17] Relaunching with elevation [2011-04-01:16:33:17] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air973f.tmp\adobe air installer.exe -ei [2011-04-01:16:33:20] Runtime Installer begin with version 2.6.0.19120 on Windows 7 x86 [2011-04-01:16:33:20] Commandline is: -stdio \\.\pipe\AIR_5272_0 -ei [2011-04-01:16:33:20] No installed runtime detected [2011-04-01:16:33:21] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:33:21] Installing msi at c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:33:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Rolling back install of c:\users\smartm~1\appdata\local\temp\air973f.tmp\setup.msi [2011-04-01:16:33:21] Rollback complete [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:33:21] Runtime Installer end with exit code 7 [2011-04-01:16:33:28] Runtime Installer end with exit code 7 [2011-04-01:16:53:54] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:54] Commandline is: [2011-04-01:16:53:54] No installed runtime detected [2011-04-01:16:53:57] Relaunching with elevation [2011-04-01:16:53:57] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air160f.tmp\adobe air installer.exe -ei [2011-04-01:16:53:57] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:16:53:57] Commandline is: -stdio \\.\pipe\AIR_7052_0 -ei [2011-04-01:16:53:57] No installed runtime detected [2011-04-01:16:53:57] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:16:53:57] Installing msi at c:\users\smartm~1\appdata\local\temp\air160f.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:16:53:58] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Rolling back install of c:\users\smartm~1\appdata\local\temp\air160f.tmp\setup.msi [2011-04-01:16:53:58] Rollback complete [2011-04-01:16:53:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:16:53:58] Runtime Installer end with exit code 7 [2011-04-01:16:54:04] Runtime Installer end with exit code 7 [2011-04-01:17:08:31] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:17:08:31] Commandline is: [2011-04-01:17:08:31] No installed runtime detected [2011-04-01:17:08:35] Relaunching with elevation [2011-04-01:17:08:35] Launching subprocess with commandline c:\users\smartm~1\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei [2011-04-01:17:08:35] Runtime Installer begin with version 2.6.0.19120 on Windows Vista x86 [2011-04-01:17:08:35] Commandline is: -stdio \\.\pipe\AIR_6764_0 -ei [2011-04-01:17:08:35] No installed runtime detected [2011-04-01:17:08:35] Starting silent runtime install. Installing runtime version 2.6.0.19120 [2011-04-01:17:08:35] Installing msi at c:\users\smartm~1\appdata\local\temp\air79c1.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0} [2011-04-01:17:08:35] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Rolling back install of c:\users\smartm~1\appdata\local\temp\air79c1.tmp\setup.msi [2011-04-01:17:08:35] Rollback complete [2011-04-01:17:08:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0] [2011-04-01:17:08:35] Runtime Installer end with exit code 7 [2011-04-01:17:08:39] Runtime Installer end with exit code 7

Adobe acrobat won't install - I don't get the user account control prompt

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