Adobe Acrobat X Locking up computer when trying to print
Problem just started recently. When I attempt to print from Adobe Acrobat X either on the print window or when it attempting to spool to printer it will lockup and not allow me to do anything. I have uninstalled and re-installed numerous times. Left it at original version and updated to latest versions but same thing. It will lock up. Any insight on this would be appreciated.
Computer is running windows 8.1 with latest updates
8GB of ram and a 240GB SSD.
For me, changing to 'Same as my operating system' wouldn't work, as my operating system language is native and cannot be changed, and my CC set to "English (International)".
with A LOT of searching, contacting live support etc. and half year of not being able to do my job properly, this is what finally fixed the problem with every single Adobe and 3rd-party software when trying to print or save to Adobe PDF.
http://helpx.adobe.com/acrobat/kb/11001-update-printing-issue.html
Turns out i didn't even have the registry folder "current":
HKLM\Software\[wow6432node]\Adobe\Adobe Acrobat\11.0\Language\current\
so i made one, and typed Acrobat.dll to the default value. Voila!
Hope this helps!
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Acrobat and Reader 8. When trying to print, the memory could not be "read".
A user (without local admin rights) does a batch job from Microstation and exports all of his drawings to pdf. They open just fine in Acrobat 8 and Reader 8. When he clicks on the print button, he gets the below error. When I log in with local admin rights, I can print those exact pdfs just fine. Below is the error message/event log entry. Any help would be greatly appreciated. He's running Windows XP SP3.
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 3/27/2012
Time: 5:27:46 PM
User: N/A
Computer: ************
Description:
Application popup: 2012-03-27 C6-01.pdf - Adobe Acrobat Professional: Acrobat.exe - Application Error : The instruction at "0x0436959a" referenced memory at "0x00000d28". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the programWe tested with another non-admin account and Acrobat worked fine. Therefore the problem was within the user's profile. We just backed up his data, deleted his old profile and had him log back in. This created his new profile. Acrobat worked just fine.
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Acrobat Pro 8.1.12 and Acrobat Reader 9.0 crashing when trying to print
The subject line says it all, but I upgraded my MacBook Pro to Leopard 10.5.5 and now when I select File | Print I get the spinning beach ball than Acrobat crashes. Now oddly, if I use Acrobat Reader 7.0.9, it prints perfectly. But have Acrobat Pro 8.1.12 crash every time the File | Print is selected is a major problem. And no, not even the dialog box comes up first, Acrobat just goes down.
Has anyone else seen this? I saw in the forum others were have problems creating PDF's, something I haven't done yet.Try the following: (I have no idea if it will help but might be worth a shot.
Its possible That you need to update the driver shown in Printer Utility.
Locate Adobe PDF 8.0 (what evr the latest version is.
Now delete from Printer Utilities List, and quit Printer Utility.
Now open Acrobat 8.1.2 and go to help menu.
Now choose reapir or Replace.
uncheck PDFViewer and check Adobe PDF
Now click okay to repair.
If you have acrobat 9. all previous acrobat versions will work with the Adobe PDF 9.0 Driver just fine. It just will not try to use new features added since 9.0.
Also, It possible that your Print Driver for your printer has been updated with the new Sysytem Upgrade.
If so remove the printer listed from the Printer Utility List.
the click on add printer. look for the driver for your printer listed choose make default then quit.
Try Acrobat 8 again and then go to set up menu see if you can find your printer listed. is so choose and save as default. -
Since I've installed OS 10.8 Mountain Lion, I have had consistant issues with printing. It often occurs in Adobe Acrobat Pro, when either trying to print to a network printer or via a USB interface. Crash either occurs upon the Print commmand, and sometimes will even occur when pulling up the Print dialog. I've run into the same issue when trying to print from Excel and even Adobe InDesign.
Please help! It is quite frustrating not being able to print and having the software immediately crash on you. It is really interuppting my workflow.
Drivers are up to date. And I have not had issues printing from Adobe Illustrator.
Thanks!Process:
Acrobat [3309]
Path:
/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
8.0.0 (8.0.0)
Code Type:
X86 (Native)
Parent Process: launchd [281]
User ID:
501
Date/Time:
2012-08-24 09:19:08.048 -0400
OS Version:
Mac OS X 10.8 (12A269)
Report Version: 10
Sleep/Wake UUID: C60EF6C2-AABD-41CD-A538-CDBCB2706319
Interval Since Last Report:
316628 sec
Crashes Since Last Report:
9
Per-App Interval Since Last Report: 375559 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID:
BCA2579F-F3F1-4E78-A944-09B2182A41F8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
Performing @selector(executeNSMenuItem:) from sender NSMenuItem 0x4a30c0
Dyld Error Message:
Symbol not found: _PMTemplateGetSInt32DefaultValue
Referenced from: /Library/Printers/PPD Plugins/Color.plugin/Contents/MacOS/Color
Expected in: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fe190b5 dyld_fatal_error + 1
1 dyld
0x8fe1bf36 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 72
2 dyld
0x8fe2cdbe stub_binding_helper_interface2 + 20
3 com.zeno.print.2600series.pde.Color
0x02602047 PDEInitialize + 629
4 com.apple.print.framework.Print.Private
0x0a70351c 0xa6ec000 + 95516
5 com.apple.print.framework.Print.Private
0x0a6f42a6 0xa6ec000 + 33446
6 com.apple.print.framework.Print.Private
0x0a6f4982 0xa6ec000 + 35202
7 com.apple.print.framework.Print.Private
0x0a6f4feb 0xa6ec000 + 36843
8 com.apple.print.framework.Print.Private
0x0a6f2f06 0xa6ec000 + 28422
9 com.apple.print.framework.Print.Private
0x0a6f14a2 0xa6ec000 + 21666
10 com.apple.print.framework.Print.Private
0x0a6ef46d 0xa6ec000 + 13421
11 com.apple.print.framework.Print.Private
0x0a7084ae 0xa6ec000 + 115886
12 com.apple.print.framework.Print.Private
0x0a707da0 0xa6ec000 + 114080
13 com.apple.AppKit
0x957dbf76 -[NSWindowController _windowDidLoad] + 499
14 com.apple.AppKit
0x957aae2a -[NSWindowController window] + 121
15 com.apple.print.framework.Print.Private
0x0a70fecc 0xa6ec000 + 147148
16 com.apple.print.framework.Print.Private
0x0a6fd3af PMPrivatePrintDialog + 294
17 com.apple.print.framework.Print
0x952eaa88 PJCPrintDialog + 148
18 com.apple.print.framework.Print
0x952eb213 sessionPrintDialog(OpaquePMPrintSession*, OpaquePMPrintSettings*, OpaquePMPageFormat*, unsigned char, unsigned char*) + 410
19 com.apple.print.framework.Print
0x952eb074 PMSessionPrintDialog + 38
20 com.adobe.Acrobat.framework
0x841d37f7 CopiesPagesPDE_Open + 67499
21 com.adobe.Acrobat.framework
0x841bc1c1 CopiesPagesPDE_Initialize + 22495
22 com.adobe.Acrobat.framework
0x841bca7b CopiesPagesPDE_Initialize + 24729
23 com.adobe.Acrobat.framework
0x841bcb4a CopiesPagesPDE_Initialize + 24936
24 com.adobe.Acrobat.framework
0x8443fb95 CopiesPagesPDE_Open + 2607945
25 com.adobe.Acrobat.framework
0x8420723a CopiesPagesPDE_Open + 279022
26 com.adobe.Acrobat.framework
0x84398497 CopiesPagesPDE_Open + 1922123
27 com.adobe.Acrobat.framework
0x8439859d CopiesPagesPDE_Open + 1922385
28 com.adobe.Acrobat.framework
0x8418d64a RunAcrobat + 2092300
29 libobjc.A.dylib
0x9815e5d3 -[NSObject performSelector:withObject:] + 70
30 com.apple.AppKit
0x957759a2 -[NSApplication sendAction:to:from:] + 436
31 com.apple.AppKit
0x958b212c -[NSMenuItem _corePerformAction] + 529
32 com.apple.AppKit
0x958b1dbb -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163
33 com.apple.AppKit
0x958b1444 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
34 com.apple.AppKit
0x9559256a -[NSMenu performActionForItemAtIndex:] + 65
35 com.apple.AppKit
0x9559251f -[NSMenu _internalPerformActionForItemAtIndex:] + 45
36 com.apple.AppKit
0x955924ea -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
37 com.apple.AppKit
0x95592369 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162
38 com.apple.AppKit
0x958aa4be NSSLMMenuEventHandler + 454
39 com.apple.HIToolbox
0x944640cb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
40 com.apple.HIToolbox
0x942ebcd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
41 com.apple.HIToolbox
0x942eb0c0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
42 com.apple.HIToolbox
0x942fef8d SendEventToEventTarget + 88
43 com.apple.HIToolbox
0x94463f7a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
44 com.apple.HIToolbox
0x942db2c4 SendMenuCommandWithContextAndModifiers + 70
45 com.apple.HIToolbox
0x942db271 SendMenuItemSelectedEvent + 268
46 com.apple.HIToolbox
0x942db0f6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
47 com.apple.HIToolbox
0x944b039e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
48 com.apple.HIToolbox
0x942bba62 _HandleMenuSelection2 + 633
49 com.apple.HIToolbox
0x942bb7df _HandleMenuSelection + 53
50 com.apple.AppKit
0x95763277 _NSHandleCarbonMenuEvent + 309
51 com.apple.AppKit
0x9568a0ff _DPSNextEvent + 2425
52 com.apple.AppKit
0x9568928c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
53 com.apple.AppKit
0x9567f6dc -[NSApplication run] + 855
54 com.adobe.Acrobat.framework
0x83f8f44a RunAcrobat + 2828
55 com.adobe.Acrobat.framework
0x83f8ea6e RunAcrobat + 304
56 com.adobe.Acrobat.Pro
0x00002e8b start + 2455
57 com.adobe.Acrobat.Pro
0x00002602 start + 270
58 com.adobe.Acrobat.Pro
0x0000251d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9001e9ae kevent + 10
1 libdispatch.dylib
0x97549cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x975497fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x9001b826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x901e581c MPWaitOnSemaphore + 106
2 AdobeACE
0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE
0x8fc39a51 ACEInitialize + 4667
4 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x9001b8e6 mach_wait_until + 10
1 libsystem_c.dylib
0x908efc28 nanosleep + 375
2 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b405f ScObjects::Thread::sleep(unsigned int) + 79
3 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b7909 ScObjects::BridgeTalkThread::run() + 153
4 com.adobe.AcrobatPlugin.BridgeTalkClient
0x078b4149 ScObjects::Thread::go(void*) + 167
5 libsystem_c.dylib
0x9085e557 _pthread_start + 344
6 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib
0x9001b7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x9001acb0 mach_msg + 68
2 com.apple.CoreFoundation
0x915c7cc9 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation
0x915cd6af __CFRunLoopRun + 1247
4 com.apple.CoreFoundation
0x915ccd6a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation
0x915ccbdb CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.Comments
0x8c66e6cb AcroPluginMain + 1083631
7 com.adobe.AcrobatPlugin.Comments
0x8c66f29b AcroPluginMain + 1086655
8 com.apple.CoreServices.CarbonCore
0x901e5a87 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x9085e557 _pthread_start + 344
10 libsystem_c.dylib
0x90848cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib
0x9001e0ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x9086104c _pthread_workq_return + 45
2 libsystem_c.dylib
0x90860e19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x90848cca start_wqthread + 30
Thread 9:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8fe259c4 ebx: 0x02601de0 ecx: 0x00000000 edx: 0x000000d4
edi: 0x8fe19f71 esi: 0x8fe4c07c ebp: 0xbfffd288 esp: 0xbfffd26c
ss: 0x00000023 efl: 0x00000246 eip: 0x8fe190b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x8fe443ac
Logical CPU: 1
Binary Images:
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0x7b000 -
0x7bffd +cl_kernels (???) <78111423-C1CE-450E-BC0F-476835D5067C> cl_kernels
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0x97cc4000 - 0x97d2bff7 com.apple.framework.IOKit (2.0 - 755.9.7) <CB976A7C-2601-3054-BC41-C3AD6896327C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97d2c000 - 0x97d2dfff libDiagnosticMessagesClient.dylib (7) <B2BC6 -
I try to install Adobe Acrobat on my new computer, but I get a message that the serial number (the one I found in My Account) is invalid.
I have already deactivated Adobe Acrobat on my old computer.first make sure you are installing the right product from the original disks/saved download, as there are multiple similar products. Did you buy direct from Adobe?
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How do I upload Adobe Acrobat v10 on my notebook when I can't upload v8 (32 bit) on 64 bit notebook?
Are you trying to download or install Acrobat on your 64-bit notebook? Which operating system are you using?
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Acrobat 9 very slow when trying to print
Need to know if anybody has a solution to my printing problem. We just bought and installed Acrobat 9. When trying to print a file in the program, it takes a very long time for the file to be spooled to the printer. Of course a multi page document is even worse. We are printing to a printer that is networked, it's a Canon high speed printer with a PCL driver. We have tried a PostScript driver as well. I have tried changing the resolution to 300dpi and not print as an image. We can transfer the file to a PC with just a reader, and it spools much faster to the same printer.
Are we missing a setting somewhere? Any suggestions would be much appreciated.Hi Jacob. So, let me get this straight...
You have a file.pdf open in Acrobat 9.0
You go to File > Print and choose your networked Canon Printer.
That's the one that spools slow???
Then you say... you take the very same file.pdf and open it in Reader (to a different PC) go to File > Print to the very same networked Canon printer and it spools fast?
How about gettiing the free Adobe Reader on the PC that spools slow, open your file.pdf in Reader and print that to the networked printer to compare spooling speeds? That would be a true comparison to see if it's just Acrobat or the PC.
J.R. -
I get an Error: "The system cannot find the file specified" when trying to print to PDF w/ Acrobat 9.5 using Windows 7. This just started happening after upgrading to MS 2013 suite and also installed Adobe Reader at that same time.
I had problems in the past when Reader was installed with Acrobat, so I uninstalled Reader, but the problem still seems to occur.
any help would be appreciated.That link has backslashes (%5C) that need to be changed to forward slashes:
*http://supportdocs.sonybiz.net/indexes/pi/LFS/May_2004/00035186.pdf -
Premier Pro locks up intermittently when trying to export media files
Running Creative Suite 6 Production Premium Win ESD on Windows 7. Premier Pro locks up intermittently when trying to export media files. We have updated all Adobe and Windows software. Error message says PP has encountered a problem and will close. Can anyone help?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Installed a Windows 8.1 update yesterday; now computer freezes when trying to print from Adobe Reader XI. Still can print a word document from MS Word.
Was already running latest version 11.0.10. Tried the re-load fix; tried uninstalling and installing a new one from the web. Problem still exists -- cannot print any document from Adobe Reader XI. Computer freezes when the print file is being prepared at 0%.
Jamesk71259086 -
Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I adobe acrobat 7.0 professional. When I open or save a PDF it reverts to Adobe Reader XI. How can I change that to the pro as it has far more editing options.
You may want to keep Reader. You may want to select Acrobat as your default, but be able to click on a PDF (or PDF link) to open in Reader when needed. There are likely some PDFs that will not open correctly in AA 7 because of new features folks add. Just because it opens in Reader XI does not mean it is in the new format, but just that is the default opening you have. To tell the type of file, you have to open the PDF and check the properties (ctrl-D) and check Description>PDF version.
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When trying to print, adobe reader 11.0.07 keeps "Not responding" for 2 - 5 minutes before finally working? I have tried uninstalling and re-installing but same problem. What is going on? I have windows 7
First of all, why did you say yes to Nero Back up before researching what it does with files already on the HDD? When I install Nero, the Back Up is the first thing I disable, it is a nagging pain, there are much better backup programs available. There are several file recovery programs out there to recover deleted files, that is, if that is what happened. Also, if you haven't overwritten the files, so you should be able to find them.
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Running Safari 6.0.3 When trying to print files using Adobe Reader 11.0.02, print preview screen is all black. If files are attached to an email, receiver can't open it. It does work OK in Firefox 19.0.2 Any ideas?
Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
Adobe Acrobat Standard 9.x crashes when adding large format jpegs
I am using Adobe Acrobat Standard 9.x and when I attempt to add a large scale jpg to a pdf, the program crashes. Is there a limit to the photo size dimensions? My smaller format photos (8.5 x 11) add just fine to the pdf, but when I attempt to add my larger (35" x 50") photos, the program crashes.
I recently ran into this with a bitmap in a 265 page document. I copied the bitmap to IrfanView and then back (I think that was the step -- I am already forgetting) and the copied it back. The problem went away. My student may look a bit more at the file -- I asked so I could give a more definitive comment here.
The result I had suggests that it is a problem in WORD or the bitmap that WORD was using. Why WORD can deal with it and not Acrobat, I am not sure. However, when printing to the Adobe PDF printer there was not a problem, just with PDF Maker.
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