Adobe Acrobat XI edit forms crashes

I have a 21 page form with active fields. Forms editing crashes as soon as I touch the field to be editted.
My software is up to date.
I have a deadline to edit this and other forms.

Thanks for the reply. I recreated the files, as I had not done much work. I did get some modal about wrong structure...and now I don't. One of the forms is an MLS sheet for a local real estate company -->create form...from file...etc. I thought it did an adequate job, creating fields based on the static text and textboxes. Yet my team mate swears it is not worth using as there are some fields to be deleted or added. I am confused because 85% of tedium is done. Am I missing something or is it just his workflow? I do not see a show stopper with what is created.

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Hi,
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Message was edited by: muralsbyamy

There really is nothing Adobe can do about how non-Adobe software functions. The PDF standard is no longer controlled by Adobe, it's controlled by ISO. Some PDF viewers choose to have no support for forms, some have pretty good support, and some (like Preview) are simply malevolent. There is a lot of non-Adobe software that creates bad PDFs, and a lot that doesn't have nearly the support of Acrobat/Reader. Again, this isn't a problem Adobe can solve.
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Hi there,
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SOLVED!
Resetting Internet Explorer didn't work, Reinstalling Acrobat 9.0 Pro didn't work, but changing a registry key did.
Here's where I found the solution:
Microsoft Visual C++ Runtime Library error opening PDF files - Microsoft Community
Here is the relevant post, but before you try it, read my note below:
Hi,
This is known issue with Acrobat for several versions now, Adobe's current fix is just to update their software: http://kb2.adobe.com/cps/404/kb404597.html
The problem is with the application data being misdirected.
"The affected user has a redirected Application Data folder and as a result the network path containing the Application Data uses a UNC path that begins with \\. This UNC path causes Acrobat 9.0 or Adobe Reader 9.0 to incorrectly parse the Application Data path and give the error message."
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Process:         AdobeAcrobat [6142]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.5.0 (9.5.0)
Code Type:       X86 (Native)
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Date/Time:       2012-01-23 17:35:51.285 +0100
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Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
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hi all. first time poster. long time reader.
i have encountered an odd access violation problem - 'ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "blah" referenced memory at "blah". The memory could not be "blah" - in 'acrobat.dll' recently with a customer who is experiencing seemingly random crashes with adobe acrobat 8 professional.
they are running the application off a citrix presnetation server 4.5 server (windows server 2003 R2 with service pack 2). each server is hosting about 8 or more users per server per day. every now and then, ie once a day, adobe acrobat crashes during use. there doesn't appear to be anything consistent in so far as the action the user is performing. they will be mid-way through marking up a document and it will just crash for one of them. all the others will continue working fine.
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STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f96c 0343c3e1 46e4e58d 0839ce58 0012faa0 Acrobat_3000000!PDDocCreateWordFinderEx+0x59641
0012f9a0 0343c479 0000004d 00000000 46e4e5f5 Acrobat_3000000!AVAcroALM_Destroy+0x30afe
0012f9d8 0343c94a 08650e08 0000004d 0012f9fc Acrobat_3000000!AVAcroALM_Destroy+0x30b96
0012fa68 0343cea2 08650e08 0000004d 0012fab0 Acrobat_3000000!AVAcroALM_Destroy+0x31067
0012faf8 0343d0a3 08650e08 0000004d 0bbf6748 Acrobat_3000000!AVAcroALM_Destroy+0x315bf
0012fb4c 0343d8da 08650e08 00000000 46e4e7e5 Acrobat_3000000!AVAcroALM_Destroy+0x317c0
0012fbc8 03182465 08e6e808 0012fc48 00000000 Acrobat_3000000!AVAcroALM_Destroy+0x31ff7
0012fc1c 0309eeba 0bbf6748 0012fc48 00000000 Acrobat_3000000!PDPageGetFlippedMatrix+0x471d
0012fc88 030ae925 00000000 08dd9798 03098f43 Acrobat_3000000!PDDocCreateWordFinderEx+0x378ef
0012fce8 0300e9f7 0003007a 0300d5c9 000004d3 Acrobat_3000000!PDDocCreateWordFinderEx+0x4735a
0012fd04 7739b6e3 0003007a 00000113 000004d3 Acrobat_3000000!WinMain+0x24a4
0012fd30 7739b874 0300d1bf 0003007a 00000113 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 0300d1bf 0003007a user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 46e4e2e5 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffd4000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
...or another...
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f6e0 222cb7ad ad0d64ee 00000000 1398c0d8 Annots!PlugInMain+0xa9198
0012f830 2091b7db 0012f934 0012f9f4 56433230 Annots!PlugInMain+0x1ca425
0012f8d4 20913957 0850f3a0 0340f043 0850f3a0 AcroForm!DllUnregisterServer+0x10798b
0012f900 0340f385 00000001 51ab7765 000000df AcroForm!DllUnregisterServer+0xffb07
0012f940 034dda17 0850f3a0 00000001 51ab77d1 Acrobat_3000000!AVAcroALM_Destroy+0x3aa2
0012f9f4 034454fa 00000000 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0xd2134
0012fa14 034451cb 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x39c17
0012fa3c 034451f0 084ce5c8 ffffff84 000000df Acrobat_3000000!AVAcroALM_Destroy+0x398e8
0012fa5c 033e4a92 00fd0540 084ce5c8 ffffff84 Acrobat_3000000!AVAcroALM_Destroy+0x3990d
0012fadc 033e6c01 084ce5c8 00000000 00000001 Acrobat_3000000!PDDocSetXAPMetadata+0xf227f
0012fb24 033b0fbf 00000065 000000e3 00000001 Acrobat_3000000!
...continued in next post 'cause it keeps getting truncated ?!

0012fbb4 030abb9e 00000065 000000e3 00000201 Acrobat_3000000!PDDocSetXAPMetadata+0xd9998
0012fbd4 030abd6f 00000201 00000001 00e30065 Acrobat_3000000!PDDocCreateWordFinderEx+0x445d3
0012fbf0 7739b6e3 000200ca 00000201 00000001 Acrobat_3000000!PDDocCreateWordFinderEx+0x447a4
0012fc1c 7739b874 030abd08 000200ca 00000201 user32!InternalCallWinProc+0x28
0012fc94 7739bfce 00000000 030abd08 000200ca user32!UserCallWinProcCheckWow+0x151
0012fcc4 773b0463 030abd08 000200ca 00000201 user32!CallWindowProcAorW+0x98
0012fce4 20b8e182 030abd08 000200ca 00000201 user32!CallWindowProcA+0x1b
0012fd04 7739b6e3 000200ca 00000201 00000001 AcroForm!DllUnregisterServer+0x37a332
0012fd30 7739b874 20b8e132 000200ca 00000201 user32!InternalCallWinProc+0x28
0012fda8 7739ba92 00000000 20b8e132 000200ca user32!UserCallWinProcCheckWow+0x151
0012fe10 7739bad0 0012fe54 00000000 0012fe90 user32!DispatchMessageWorker+0x327
0012fe20 0300a597 0012fe54 0012fe70 03ca2d20 user32!DispatchMessageW+0xf
0012fe90 0300aece 51ab70ed 00d40068 03ca2d20 Acrobat_3000000+0xa597
0012fec8 0300c517 00000000 0012ff2c 00000000 Acrobat_3000000!AXWasInitViaPDFL+0x76a
0012fedc 0300c649 00000005 0040a77c 0012ff2c Acrobat_3000000!AXWasInitViaPDFL+0x1db3
0012fefc 00402d5f 03000000 00400000 001524e0 Acrobat_3000000!WinMain+0xf6
0012ff30 00403281 00400000 00000000 001524e0 Acrobat+0x2d5f
0012ffc0 77e6f23b 00000000 00000000 7ffde000 Acrobat+0x3281
0012fff0 00000000 00403402 00000000 00000000 kernel32!BaseProcessStart+0x23
is 'AVAcroALM' to do with licensing?
other than advising them to bring citrix presentation server 4.5 up to date (HRP2) i'm at a loss what to advise. citrix often have issues with seamless published applications when spread across multiple monitors (as in this case), hence, my reason to ask them to bring their software up to date. often the funtion called will be different - often times 'Acrobat.dll!PDDocCreateWordFinderEx', other times 'Acrobat.dll!PDDocAcquirePage' and there are others.
i can post more of the mini-dump if required. any - and ALL - assitance appreciated.
thanks.

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Dear forum,
Firstly many apologies if this is a stupid question or if it has been answered before, but I'm very new to using FormsCentral only in the past few days.
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kind regards
kevin

Hi,
You get a free subscription with FormsCentral with Acrobat Pro XI. You will only be able to create one form and collect 50 responses. To get more functionality, you'll need to upgrade to basic or plus plan. Please check out Pricing options - Free, Basic, and Plus options | Adobe FormsCentral.
Thanks,
Wenlan

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