Adobe Acrobat XI error code 16

Hope somebody can help.
I have a customer who is constantly getting error code 16 when they are trying to run Adobe Acrobat XI.
The error code appears about 5 seconds after running the program and then has to be closed. The clean up tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs has been run and does not seem to have cured the problem.

Hey,
You might need to refer this kb file to resolve the issue:
Configuration error 16 | CC, CS
Regards,
Anubha

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Adobe Acrobat update error: 1603 | 11.0.07/11.0.08/11.0.09

Hello,
i get an error when i try to update Acrobat Pro XI 11.0.06 to 11.0.07/11.0.08 or 11.0.09 with the msp files from the adobe download page.
In the end of the installation procedure the installer is doing a roll-back and the installation returns an error code 1603
- uninstall Adobe Acrobat and Reader , install Acrobat 11.0.0.0 and Update to 11.0.09 --> 1603
- uninstall Adobe Acrobat and Reader , execute the adobe cleaner tool and then install Acrobat 11.0.0.0 and Update to 11.0.09 --> 1603
- uninstall Reader und update Arobat --> 1603
- http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
the update from 11.0.0 to 11.0.06 works without problems on my computers.
please help me!
the log file is too large to upload here the whole file.. But here is a short summary:
- Paket: Microsoft .NET Framework 2.0 x64
- Speicherort: http://www.microsoft.com/downloads/details.aspx?FamilyID=
b44a0000-acf8-4fa1-affb-40e78d788b00&displaylang=en
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Property(S): _WebLinkChecked = 1
Property(S): LANG_LIST_EXCEPTION = 0
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Property(S): AppsInUseUnknownAcrobatApps = Programme, die Adobe Reader oder Adobe Acrobat verwenden
Property(S): UnsupportedOS_HotFix = Dieses 64-Bit-Betriebssystem muss aktualisiert werden. Sie finden das Update unter http://www.adobe.com/go/ms_kb930627. Aktualisieren Sie Ihr System und führen Sie das Setup erneut aus. Das Setup wird jetzt beendet.
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Property(S): MsiLogFileLocation = c:\uhdlogs\AdobeAcrobat.log
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Property(S): ACROEXT = C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AcroExt\
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Property(S): Privileged = 1
Property(S): DATABASE = C:\Windows\Installer\3c4e3a.msi
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Property(S): UILevel = 2
Property(S): QFEUpgrade = 2
Property(S): ACTION = INSTALL
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Property(S): ROOTDRIVE = C:\
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Property(S): PDFMAKER_AUTOCAD_2013 = C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\AutoCAD\2013\
Property(S): VersionDatabase = 300
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Property(S): LogonUser = SYSTEM
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MSI (s) (CC:20) [10:38:15:543]: Produkt: Adobe Acrobat XI Pro - Update "Adobe Acrobat XI (11.0.09)" konnte nicht installiert werden. Fehlercode 1603. Weitere Informationen sind in der Protokolldatei c:\uhdlogs\AdobeAcrobat.log enthalten.
MSI (s) (CC:20) [10:38:15:543]: Ein Update wurde durch Windows Installer installiert. Produktname: Adobe Acrobat XI Pro. Produktversion: 11.0.09. Produktsprache: 1031. Hersteller: Adobe Systems. Updatename: Adobe Acrobat XI (11.0.09). Erfolg- bzw. Fehlerstatus der Installation: 1603.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 1729
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Produkt: Adobe Acrobat XI Pro -- Configuration failed.
MSI (s) (CC:20) [10:38:15:543]: Das Produkt wurde durch Windows Installer neu konfiguriert. Produktname: Adobe Acrobat XI Pro. Produktversion: 11.0.09. Produktsprache: 1031. Hersteller: Adobe Systems. Erfolg- bzw. Fehlerstatus der neuen Konfiguration: 1603.
MSI (s) (CC:20) [10:38:15:543]: Attempting to delete file C:\Windows\Installer\5ef892.msp
MSI (s) (CC:20) [10:38:15:543]: Unable to delete the file. LastError = 32
MSI (s) (CC:20) [10:38:15:543]: Attempting to delete file C:\Windows\Installer\5ef893.mst
MSI (s) (CC:20) [10:38:15:543]: Unable to delete the file. LastError = 32
MSI (s) (CC:20) [10:38:15:559]: Deferring clean up of packages/files, if any exist
MSI (s) (CC:20) [10:38:15:559]: Attempting to delete file C:\Windows\Installer\5ef892.msp
MSI (s) (CC:20) [10:38:15:574]: Attempting to delete file C:\Windows\Installer\5ef893.mst
MSI (s) (CC:20) [10:38:15:574]: MainEngineThread is returning 1603
MSI (s) (CC:2C) [10:38:15:574]: No System Restore sequence number for this installation.
=== Protokollierung beendet: 24.10.2014 10:38:15 ===
MSI (s) (CC:2C) [10:38:15:590]: User policy value 'DisableRollback' is 0
MSI (s) (CC:2C) [10:38:15:590]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:2C) [10:38:15:590]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:2C) [10:38:15:590]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:2C) [10:38:15:590]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:2C) [10:38:15:590]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (CC:2C) [10:38:15:590]: Restoring environment variables
MSI (s) (CC:2C) [10:38:15:590]: Destroying RemoteAPI object.
MSI (s) (CC:68) [10:38:15:590]: Custom Action Manager thread ending.
MSI (c) (98:88) [10:38:15:590]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (98:88) [10:38:15:590]: MainEngineThread is returning 1603
=== Verbose logging stopped: 24.10.2014 10:38:15 ===

Running into the same issue over here. It seems like it has to do with applying a transform to the installation, so it could be related with a particular setting put in place using the Adobe Customization Wizard.
It's really kind of hit or miss, because it appears to affect those with previous versions of Acrobat or Reader installed, but that isn't always the case.
Had this happen to systems that haven't had any sort of Adobe product installed prior.
It's always the same thing too. Error 1603 is spit out after it can't remove select files in C:\Windows\Installer
After digging through the system, the files that it's looking to delete aren't even there to begin with.

Adobe Acrobat AppV Error

I have packaged multiple versions of AppV and delivered to a VDE environment. I am now getting intermittent errors when starting the application:
[04/16/2013 15:25:26:581 ???? INF] {tid=1AB0:usr=cathy clarke}
An error occurred while opening the virtual registry (section: 9), rc: 07B01F0C-0000004A
[04/16/2013 15:25:26:612 ???? INF] {tid=1AB0}
An error occurred while opening the virtual registry (section: 9), rc: 07B01F0C-0000004A
[04/16/2013 15:25:26:659 SWAP INF] {hap=57:app=Adobe Acrobat 9 Standard 9.0.0.332-3:tid=1AB0:usr=cathy clarke}
Elapsed time for upload: 1.437 seconds
[04/16/2013 15:25:29:160 SWAP ERR] {hap=57:app=Adobe Acrobat 9 Standard 9.0.0.332-3:tid=1AB0:usr=cathy clarke}
The client could not launch C:\Program Files\Adobe\Acrobat 9.0 Standard\Acrobat\Acrobat.exe (rc 1F701939-000036B1, last error 0).
[04/16/2013 15:25:29:613 TRAY ERR] {tid=9C4:usr=cathy clarke}
The Application Virtualization Client could not launch Adobe Acrobat 9 Standard 9.0.0.332-3.
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Error code: 4625DD4-1F701939-000036B1
This error seems to occur only after the application has been opened about 10 times. It can be resolved by reloading and refreshing the application in the AppV client or by restarting the VDE session. However we haven’t yet identified a permanent solution. We have also attempted to change the subsystem value in the OSD to “Windows”.
Any help would be greatly appreciated.

Hello,
This error most likely exists due to missing VC++ Components on the client.
The recommendation would be to add all VC++ on both the machine you sequence on, and all clients if using App-V 4.X
See a brief list here;
Setup a VM for packaging | The knack
App-V 5.0 SP2 remediated the errors, see this blog-post;
MDOP 2013 R2: App-V 5.0 SP2 Visual C++ (VC) Runtimes overview

Adobe Acrobat Update Error 1612

I work in IT and I am trying to get Adobe Acrobat Standard 9.3.3 to update to the security patch, 9.3.4. It is not working at all. It comes up and says it will download and install but comes up with this:
When I click details it sends me to this link: http://kb2.adobe.com/cps/852/cpsid_85258.html
This was no help at all as my error code was not even included. I have tried uninstalling the program and a pop-up box comes up that says the same thing as the window above. I tried running a repair or reinstalling it with the same result. Please Help! I need a solution so that I can get this updated and know what to do if this continues to be an issue.
Thanks!
Nate

You can try to validate all values in the SourceList registry under the key that looks like the one below:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\68AB67CA3301004F7706000000000000
Depending on the flavor of the Acrobat installed on your system, it may look a bit different, but
68AB67CA3301004F7706000000000000 portion always starts from 68AB67......
By validate I mean you need to make sure that all referenced pathes exist.
There is one more file that Windows Installer Service is relying on - this file is the original AcroPro.msi or AcroStd.msi file cached in the C:\Windows\Installer folder and renamed to something like 9f32196.msi (numbers are random)
For Acrobat Pro it should be around 6 MB - almost the same size as in the original installer package.
Double check that the file exists.
If it does not help, your best bet is to cleanup Acrobat from the system using recommended tools and start over.
Do not delete any files manually - it will corrupt your system further.

Error with Adobe Acrobat X "error opening the document. The file is damaged and could not recover"

Good morning,
I have a problem when generating PDF files with Adobe Acrobat X.
When I give print a Word document 2003 ... 2007 ... 2010 ... and select a network drive to save the PDF file, I get the following error "error opening the document. Thefile is damaged and not could recover."
The file is saved on your drive well ... but I always get this error.
Any ideas???
Thank you.

First of all thanks for responding.
The installed version of Adobe's Adobe OS X and Windows XP machines is thelatest patch level.
The local system .... works well ... Open Office 2010 ... create a new Word document and save it locally ... and all good.
The problem is though that same machine ... it enters network (not Windows network. OES2 is a network with Novell network client) ... and to open and create a new document to WORD .... when printing the PDF printer ... select a network drive... and when the document is saved well ... but it shows the error.
I have an amount of hours lost with this ... I hope you can help me find a solution.
Thank you very much.

Installing Adobe Acrobat Pro - Error 1317 or 1310

Ok, this is a complicated back-story. Wasting third day trying to setup my old PC for my mom (new one coming tomorrow).
So first I did a clean XP install on one partition. Then through it installed windows 7 on second partition.
On the Win7 partition, first time I tried to installed Adobe Acrobat Professional I got an error during install. I think it was 1310. Then I decided to try to install Office 2003, got same error about 20% through. Very strange. I messed with some folder permissions, ran as administrator, even tried creating an administrator account and installing in there, same result.
Then I decided to re-install everything again from scratch. Formatted the disk, made new partitions, installed XP, installed Win7 Pro. Tried to install office 2003 first, that worked.
Then tried to install Acrobat 8 Pro again, error 1310. Then download Acrobat 9 Pro from Adobe to see if a newer version might do the trick. Similar error 1317, this on about attempting to create a directory in program files\adobe\acrobat9.0\designer8.2\de\templates.
Interestingly, the story doesn't stop there. After one of these errors happens, I think it causes some sort of file system error. One time I got a baloon setup_wm (if I remember right) something about file system being corrupt and unstable. And if I try to open a browser after that things don't work. If I reboot, it runs chkdsk and everything seems fine after, but no matter what I try I can't get passed that error.
Any ideas?

I had a failure to install Acrobat Pro 8 on a windows 7 machine with several tries and failing with Error 1310 every time until I did this:
start->type uac in the run box then clik on "Change user account control settings" located at the top of the list
drag the slider all the way to the bottom, this turns UAC off
restart the computer
install your software and get any updates needed
the turn uac back on and restart
worked for me

Adobe Acrobat XI: Error Adobe Acrobat is not activated. Cannot create PDF File.

After installing Acrobat XI Pro on Windows 7 Ent. w/Office 2010.
From MS Word, select Save as PDF, I recieve "Adobe Acrobat is not activated. Cannot create PDF file."
Any and all troubleshooting has failed.
Uninstall Acrobat, language packs, re-install, install updates, Install on fresh image.

kglad your link refers to Windows XP. As to the rest it is questionable. First of all it would be nice to know the cause, before fixing the problem. For in some cases eliminating the cause will solve problems later on. So, in my case for ex. The problem did not exist until I protected my Word 2010 document and then saved it to PDF--which it would not allow to do so and giving the error message stated above.

Adobe Acrobat/Reader error

In trying to print a PDF file I get the error message: "There is a problem with Adove Acrobat/Reader. Please exit Adobe Acrobat/Reader and try again." When I do, the same thing happens.
Last week I was notified by my computer that there was an update to the Adobe Reader to 9.3.1 which I installed. I did not have a problem printing PDF files before this update but I do not know that there is a direct cause and effect.
Adobe's response is that I'm getting all the help I've paid for in my free download.

You need to uninstall, clean up the installer and reinstall Reader.
Uninstall from the Control Panel (Add/Remove Programs in XP, Programs and Features in VIsta or 7)
Download, install and run the Windows Installer Cleanup Utility (msicuu2.exe) to remove the Reader 9 installer files as well as any previous versions which may be on your system.
Redownload and reinstall Adobe Reader 9.
It should work without errors after that.

ADOBE READER X error code 1203

Adobe Reader X (Ver 10.0) & previous version would not open file. Received message "The file is damaged and could not be repaired" and
IMAGE NOT AVAILABLE displays instead of the downloaded document. The TEMP file log indicates ERROR CODE 1203.
This version is installed on Windows XP platform Service Pack 3. Document contains 58 pages text & images combined. Problem appears to be with the TEMP file. Any hints or solutions to this problem?

Announcement: Would you like to help us improve Adobe Reader?
Hi All,
We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.
To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available athttps://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.
We look forward to your active participation, feedback and help towards making Reader a better product.
Thanks and regards,
Adobe Prerelease Team

Adobe Reader install error codes 1303 and 150210

I cannot install Adobe Reader XI 11.0.09 I get Error 1303, which is insufficient privileges to access directory c:\Program Files(86) (I have disabled my antivirus program), and setup error code 150210 which says Setup interrupted before Adobe Reader could be completely installed.I don't know what else to do. I need to have Adobe Reader on my laptop.

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

Adobe Acrobat 7 errors when exiting.

We arfe using Adobe Acrobat 7 professionsl and Adobe reader 9.2 on one of our systems here. Recentyly on exiting we have noted that Acrobat proffesional displays an eoor, please see attached files. Is there any way to stop this happening?

I have tried re installing both programs that did not help. After un installing all versions of reader and also Acrobat Pro, when just Acrobat Poro was re installed that we still had this problem.
This is a new issue which started after the latest update to Acrobat Pro previously we had been running for years with both Reader and Pro on this System. Unfortunately the ONLY update to Acrobat 7 Pro that is still available is the latest one with this bug in it.

Adobe acrobat 8 activation code needed

I have had to reinstall acrobat 8 on my computer following a reset to factory settings. . I cannot obtain an authorisation code from the Adobe support folks - I was told by the agent that I had OEM software and despite the fact that the serial number is registered in my adobe account they will not provide any assistance. I was told to check out the Adobe forums for help. My serial number is 1016-11016-1016-1408-4566-6180-0356-8901. Any advice would be most appreciated

Please remove your S/N ASAP. By posting it, you risk never being able to use it again as others use it instead. I am not sure what you need to activate. Normally only the S/N is needed.

Adobe Acrobat XI error code 16

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