Adobe Acrobat XI: PDF Portfolios - Nonfunctional Preview Window

Good afternoon, all.
I'm running AA XI Pro on a Dell Inspiron 1764 laptop. Win7/64-bit platform.
My question focuses on the creation and viewing of PDF portfolios created from converted email.
The conversion itself seems to work fine. I select the desired email(s) in Outlook 2013, give the "create" or "append" command (depending on whether the target portfolio is a new or existing one), and the portfolio is created. However, when the portfolio window first opens, it does not give me a list of all the emails I have combined into that file. It shows only a blank screen, with a preview opened at the bottom of my screen for one of the email messages. When I click on either the "Layout" or "Files" button (at the top of the screen), it does finally show the running list of individual emails that have been merged into the portfolio. But then the preview window does not change to reflect the different, individual emails on which I am single-clicking above. It just stays frozen on the default email preview it selected when I first created/opened the portfolio file.
As I continue navigating around the portfolio, the problem will occasionally relent ... but only a little. And it's utterly arbitrary. Sometimes a single-click on one of the listed emails above will generate a preview window below. Sometimes it won't. Sometimes the individual email that worked just moments ago won't give the same preview when I click on it again.
What on earth is the deal with that? I've never seen this before, and I've worked with PDF portfolios since Adobe first engineered them.
Regards,
Tom

Tom, I just tried and can't seem to duplicate your issue at all. It sounds like a resource issue with the computer, have you tried to open the portfolio with just Acrobat running? How much ram do you have?
Are you able to open the portfolio on another computer without issues?
I also have been using portfolios regularly for years, including with Outlook, and haven't run across the problem you describe.
mh++

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