Adobe Acrobat XI Pro activation

I downloaded Adobe Acrobat XI Pro today, but when I try to activate, this product is not listed in the drop down menu. this is what I get "serial number you provided is valid, but a qualifying product could not be found on this computer". I tried several times.

Yes, I purchased upgrade. While downloading XI, the program told me to uninstall my Adobe Acrobat 9 Pro so I did. Do you think I need to reinstall 9 then try to download again?

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Why isnt my adobe acrobat XI Pro activating after receiving serial no and redemption code

I received the serial number and redemption code after purchasing Adobe Acrobat XI Pro but I am unable to activate it. After entering the serial code, I thought I would be provided an option to activate but nothing happened. Help!

Entering the serial number will activate the product. Or is it still in trial mode?

Where is the Mac downloadable version of Adobe Acrobat 7 Pro that doesn't require activation

I purchased Adobe Creative Suite 2 Premium, it cost more than €2,000. When I recently tried to re-install it due to having to reformat my hard drive I could no longer activate it over the phone or online.
When I rang the help number it directed me to the downloadable versions that don't require activation. Great! UNTIL I realise Adobe Acrobat 7 Professional is only available for Windows as a download.
Where is the download for the Mac Version as it not included in the bundle either. This is extremely urgent. Thank you in advance.

To maswatson
The answer to your question of March 12, 2015 – "Where is the Mac downloadable version of Adobe Acrobat 7 Pro that doesn't require activation[?]" – is … nowhere. That doesn't mean it's not available to you, however. I have successfully installed several CS2 programs and Acrobat 7, on two computers.
The hard drive on my MacBook Air crashed recently. After a new drive was installed I had to reload various programs, including CS2 Premium. I used the original disks and the serial number on the package.
When I tried to open InDesign, however, I got an "Activate Using the Internet" message which led to an "Activation Server Unavailable" message that gave me three options, the last of which was "Click the Phone Activation button to activate the product over the phone." I called the toll-fee number and heard the following recorded message: "We no longer support activation issues over the phone."
So I searched the Web, figuring that others had encountered and solved this problem. Eventually, I found "Creative Suite Help / Download Acrobat 7 and OS2 Products" at https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#.
I also found "How to Fix Adobe’s “Licensing for this product has stopped working” Error by Aaron Nelsen at http://hijinksinc.com/2010/01/20/how-to-fix-adobes-licensing-for-this-product-has-stopped- working-error/. He writes "… you MUST delete adobe_00080000_tsf.data and adobe_00080000_event.log" which is found in /Library/Preferences/FLEXnet Publisher/FLEXnet. So I did that.
I also deleted Illustrator CS2, InDesign CS2, and Photoshop CS2 from my Applications folder. I did not delete Acrobat 7 or GoLive.
After clicking on "English" at https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#, I downloaded Illustrator CS2 for Mac, InDesign CS2 for Mac, and Photoshop CS2 for Mac. I was not able to download Acrobat 7 because the only option is for Windows. As you know, there is no download for Mac.
Illustrator CS2, InDesign CS2, and Photoshop CS2 all opened without any problems. When I tried to open GoLive, I got the same "Activate Using the Internet" message I got at the outset, when I tried to open InDesign. I proceeded, and now have a 30-day trial. The same limitation has been placed on Illustrator, InDesign, and Photoshop, because I downloaded them, whereas GoLive was installed from the CS2 disks.
Next, I opened Acrobat 7.0 Professional – the one installed from the original CS2 disks. It works fine.
BOTTOM LINE: If you want Acrobat 7.0 Professional, install Creative Suite using original CS2 disks, then delete the other CS2 programs from those disks. If you want Illustrator CS2, InDesign CS2, Photoshop CS2, and others, download them from https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#.
I am hoping this explanation will help you. I feel great sympathy for you because the "answers" you received have been obtuse and clearly less than helpful. (I requested a "Yes," "No," or "Don't know" answer to a very straightforward question, but didn't get it.)
My experience tells me that the answer to your question "Where is the Mac downloadable version of Adobe Acrobat 7 Pro that doesn't require activation[?]" – is … nowhere, but you don't need to download it. It's on the original disks and it does not require activation. That's why Adobe did not included it with the Windows version at https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html#.
I hope this answers your question, solves your problem, and ends your frustration.

Need help activating Adobe Acrobat XI PRO FOR WINDOWS?

need help activating Adobe Acrobat XI PRO FOR WINDOWS?

Hi jurleana15722686,
Are you working with a subscription version or perpetual (where you bought the software outright)? Are you running into a particular problem or receiving an error message when you try to activate?
For starters, please check out this document: https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
If you're still having trouble, please let us know what the exact issue is, including any error messages that you're receiving. It would also be helpful to know what version of Windows you're using.
Best,
Sara
[disucssion moved to Downloading, Installing, Setting Up forum]

Need new activation serial number for unsused seat of adobe acrobat X PRO

The Town bought two seats of adobe Acrobat X PRO, we have two original cds, we have one seat loaded on a computer and have serial number and original box, we have the second original cd but the box with serial number was accidentally thrown out and this seat is not running on a computer.
what can we do to receive a new activation serial number?

Hi patrickh81276892,
Please refer Contact Customer Care as they might be able to help you with the same:
Regards,
Anubha

How do I transfer the Adobe Acrobat XI Pro to a new computer?

I downloaded Adobe Acrobat XI Pro from the internet last week and I am changing computers in my office today. How can I transfer this program to my new computer when the program did not give me an option to SAVE it when downloading it? I really want to use it on my new computer and do not wish to purchase it again since no one will be using the old computer after it is switched out.
Thanks for your help. Michelle

I assume you have your S/N (or subscription information). In that case, you can download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. You should deactivate the version on the old computer so you keep your activations current. Also, be sure to register your installation, particularly with the S/N for the future so you have access to info online (like your S/N). Also make a backup of the install file on a CD or backup drive for the future -- a download may not always be available, and even if it is it may be hard to find.

Adobe Acrobat 9 Pro on both my Apple Mac Pro and Apple MacBook Pro

I think I found the answer to my question: "May I install my copy of Adobe Acrobat 9 Pro on both my Apple Mac Pro and on my recently purchased Apple MacBook Pro?" I think my question was answered in reading the text of the agreement for use of this site in the following:
"You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation . However, you may not use the Software on these devices simultaneously."
If this is correct, would you confirm. I know how security conscious Adobe is with their software.
Thank you! Be Safe!
Ken

Hi kennethf71183385,
Thank you so much for asking! Yes, you are entitled to activate your copy of Acrobat on two computers. Please see Activation & Deactivation Help - Adobe Support for more information about activating Adobe software!
Please let us know if you have additional questions.
Best,
Sara

I am unable to activate my copy of Adobe Acrobat 9 Pro

I need assistance installing/activating the copy of Adobe Acrobat 9 Pro that came with my copy of Creative Suite 5 Web Premium. I tried to use the key for CS5 and my volume license key for Acrobat 9 Pro to no avail. I have a couple license keys written down, but neither works. I had this issue the last time I tried to install this, and now I'm preparing a replacement laptop for this end user an I'm encountering the same issue.

Contact support via web chat or phone if you have serial number issues.
Mylenium

Not able to reinstall adobe acrobat 9 pro for mac

I have to reinstall adobe acrobat 9 pro for mac -- I had to reinstall the full CS5 package, and I had no issues reinstalling Indesign, Photoshop and Illustrator from the original disks, but when I insert the AA9 Pro disk, it appears to download, and I'm able to open it, but as soon as I eject the disk, it disappears. I can't figure out what I'm doing wrong. (not sure this has anything to do with it, but the other CS5 disk in the suite package -- for indesign, photoshop and illustrator -- prompted me for my serial number and product code, but when I inserted the disk for AA9 Pro, that didn't happen.) Any suggestions?

There is some process for the CS version where you are supposed to open one of the other products and then complete the Acrobat install/activation. It seems a bit strange to someone like me without CS, but I have seen such several times. You might want to ask in the CS forum about the details. The details of the install is about all you may need to go to the CS forum for -- other Acrobat specific questions are fine here.
If you wait, it may be that other CS users will be by to help with the variations for that install.

Adobe Acrobat XI Pro free trial won't launch, claiming no Internet connection

Hi,
I wondered if anyone could help me solve this mystery: I am trying to launch the Adobe Acrobat XI Pro free trial. Sign In is required to use the trial. But when I click on "Sign in now", I get the message "Please connect to the Internet and retry". Which is strange, because my Internet connection is active and stable. The same panel hints that my clock might be at fault (but it is correct). I am running Windows 7, no earlier version of Adobe Acrobat installed. I would greatly appreciate any suggestions you might have on how I can resolve this riddle.
Thanks in advance,
Andreas

Hi SumitV,
Thank you for answering and suggesting ways to remedy my problem. I tried all the four actions you made me aware of, but although everything seems to be all right, I still cannot launch Acrobat XI in the trial version. The only little hickup came when accessing Adobe's secure site, which prompted this message:
But when I later checked the certificate, it seemed to be installed and enabled. I am no expert, but it looked like it should according to step 4 under http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html
Regards,
Andreas

Adobe Acrobat XI Pro Installation and Registration Online

Hi Everyone,
I bought three (3) Adobe Acrobat XI Pro for windows. I installed it into my three (3) computers I choose to input my serial number (because I have one), after I completed installing it I was prompted to register it online. But there was a error saying that I don't have a Internet Connection (please see the image below) it's a weird thing because I do have one.
Now, my questions are :
1. How can I solve the problem regarding the Internet Connection thing? My clock and and time zone are correct.
2. Is there an alternate way to register my software online?
3. I want to un-install my Adobe Acrobat to my previous computer and install it to my new computer, will the Serial Number be counted? Being said that I installed and input the serial number into my three computers.
I'm afraid that if I install and input serial number to my new computer, the serial number will not work because I used it three times.
Please help me with this matter. Thank you in Advance!

WSI.Jet please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for several common solutions to the difficulties you are experiencing.

How to install adobe acrobat XI pro in windows?

how to install adobe acrobat XI pro in windows?

Hi Adhanie
May be Yes .... Try to get the offline activation Code from Adobe and Use it ...
Please refer : https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Having trouble deactivating adobe acrobat 9 pro

Hello,
Im moving over to a new computer (windows 7) I have a student version of CS5 and it includes a seperate disc for Adobe acrobat 9 pro. I already deactivated the other programs in the suite and uninstalled them from my old computer to the new one and they are working fine.
I tried to install Adobe Acrobat 9 Pro using the cd to my new computer but it says that the serial # is invalid. I check my old computer and it still has Adobe acrobat 9 installed ( adobe reader) but under the help menu of the application there is no deactivation option. Im not sure how to deactivate it or what I should do
Any and all help is great appreciated.

artist twin wrote:
I check my old computer and it still has Adobe acrobat 9 installed ( adobe reader) but under the help menu of the application there is no deactivation option.
Which one is actually installed. Adobe Acrobat and Adobe Reader are diffrent applications and Reader doesn't require activation.

Embedded Videos in Adobe Acrobat X Pro

Hi
When viewing an interactive pdf I have created with embedded .flv files in Adobe Acrobat X Pro, there is a grey box (the size of the video) that quickly flashes before the file is played. I have set the video activation settings to enable when "The page containing the content is opened". Every time I open a page with video, the grey box appears before the video plays.
Is there a way to not have the grey box appear before the video plays? Or is there even a way to edit the color of this box so it is a less noticeable transition in my documet? I assume this is some sort of default setting to be displayed when the video loads.
Any suggestions regarding this issue would be greatly appreciated.

Video in PDF is stored in a compressed format (flate), which has to be uncompressed at the point the annotation is activated. Depending on the video and the system specs of the viewer this can take a second or two, during which time the playback widget has nothing to show. You'll tend to see either a blank space, or the default color of the Flash stage.
With the Multimedia>Video tool you can't change the stage color, but if you manually add the video widget and resources using the Multimedia>SWF tool there's an option to make it transparent.

Adobe Acrobat XI Pro - cannot sign-in

I've downloaded Adobe Acrobat XI Pro and cannot sign in. Get an error message that cannot access Internet. Not the case, I'm connected. Checked FAQ, all certificates are there, enabled, not problem with firewall. What next?

On the command prompt type : ping activate.adobe.com
and check the ping results.
If the test fails, configure proxy settings for Internet access in Network System Preferences. Or, try activating without the proxy. (An authenticating proxy can also prevent the activation process.) If you need assistance, contact your Internet Service Provider or IT Administrator.

Adobe Acrobat XI Pro activation

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